Clevedon Red Posted June 17, 2020 Report Share Posted June 17, 2020 1 minute ago, Ashton_Red said: when I click redeem nothing happens Same for me. I went via the app instead seemed to work somehow. Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 13 minutes ago, phantom said: Am I having a senior moment I've gone through the app on robins TV. Don't see anywhere to input code I recieved Can you scroll down? It’s the 3rd option, beneath the audio. Link to comment Share on other sites More sharing options...
BRISTOL86 Posted June 17, 2020 Report Share Posted June 17, 2020 2 minutes ago, BerkeleyBAred said: So, predictably I requested a refund. Sent to email address on Sunday (cc’d myself...not paranoid or anything) and now I have a code for streaming which I did actively not request. Now I will have to spend hours sorting this out I’m sure. Or you could just read your email Note: If you are a Season Card holder who selected either a pro-rata refund or ticketing credit but have received a streaming code, you must NOT use this code and should ignore this email communication. If you redeem this code your previously selected option will be null and void. Link to comment Share on other sites More sharing options...
everreddy Posted June 17, 2020 Report Share Posted June 17, 2020 I've received and entered my code, and its been accepted. When I go back into Robins tv on the club's main site, it now tells me I have no subscriptions.... Is there another tab/button I should be using? Link to comment Share on other sites More sharing options...
Ashton_Red Posted June 17, 2020 Report Share Posted June 17, 2020 8 minutes ago, Clevedon Red said: Same for me. I went via the app instead seemed to work somehow. Still doesn't work for me Link to comment Share on other sites More sharing options...
Bristol Rob Posted June 17, 2020 Report Share Posted June 17, 2020 You know what WON'T surprise me, is that after the games have been played, it turns out we all have exactly the same streaming code, but obviously no one will reveal their code 'till they have finished with it. I am somewhat annoyed that the test clashes with 'The Joy of Painting' on BBC4, I find Bob Ross and his happy trees and happy clouds the ultimate in relaxation viewing! Link to comment Share on other sites More sharing options...
Simon79 Posted June 17, 2020 Report Share Posted June 17, 2020 30 minutes ago, Davefevs said: Nope, I have a Samsung Q Series tv that allows me to mirror / extend iPad / iPhone to the tv. No Apple TV box here. Just to help everyone, I’ve successfully done the following: connected MacBook Pro to tv using hdmi cable (I have a usbc dongle with hdmi out that I plug into Mac) connected above to tv using Mac inbuilt “mirror to tv” function. Mouse control is juddery connected iPad Pro (11” 2019) to tv using Apple inbuilt “screen mirroring” ditto iPhone 11 connected above to tv using sane dongle as for Mac, as new iPad Pro has usbc port All showed the test card, detailing 16:9 aspect ratio and 1080i50 resolution which will look fine on 4K tv. Interestingly I had Mac and iPhone streaming at the same time. Sorry no windows pc’s in my house, so can’t test anything else. But shout if Qs. Think it’s possibly because your tv supports Apple TV. As I also have Samsung Q series. Hope this helps. COYR Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 24 minutes ago, Bristol Rob said: You know what WON'T surprise me, is that after the games have been played, it turns out we all have exactly the same streaming code, but obviously no one will reveal their code 'till they have finished with it. I am somewhat annoyed that the test clashes with 'The Joy of Painting' on BBC4, I find Bob Ross and his happy trees and happy clouds the ultimate in relaxation viewing! No, Joe’s code is different to my code. 6 minutes ago, Simon79 said: Think it’s possibly because your tv supports Apple TV. As I also have Samsung Q series. Hope this helps. COYR It certainly has Apple TV app built in, even ITunes. You may be right. Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 26 minutes ago, Bristol Rob said: You know what WON'T surprise me, is that after the games have been played, it turns out we all have exactly the same streaming code, but obviously no one will reveal their code 'till they have finished with it. I am somewhat annoyed that the test clashes with 'The Joy of Painting' on BBC4, I find Bob Ross and his happy trees and happy clouds the ultimate in relaxation viewing! How many people now have hair like Bob Ross. What a soothing voice he had. Link to comment Share on other sites More sharing options...
whooosh Posted June 17, 2020 Report Share Posted June 17, 2020 Entered my code and nothing happens. What should I be getting? Link to comment Share on other sites More sharing options...
Bristol Rob Posted June 17, 2020 Report Share Posted June 17, 2020 2 minutes ago, Davefevs said: How many people now have hair like Bob Ross. What a soothing voice he had. I reckon mine is now the right length, just need to book myself in for the perm. If the hairdressers aren't familiar with Bob, I'll just ask for a 'Lenny Bennett' instead. Pretty much the same 'fro style. Link to comment Share on other sites More sharing options...
petelekg Posted June 17, 2020 Report Share Posted June 17, 2020 Enter code select the redeem button the following message appears :- OOPS SOMETHING WENT WRONG! The authentication cookie has not been set. has anyone got an answer? Link to comment Share on other sites More sharing options...
Agard Days Night Posted June 17, 2020 Report Share Posted June 17, 2020 Anybody else not able to click ‘Redeem’ ? Link to comment Share on other sites More sharing options...
Vincent Vega Posted June 17, 2020 Report Share Posted June 17, 2020 4 minutes ago, petelekg said: Enter code select the submit button the following message appears :- OOPS SOMETHING WENT WRONG! The authentication cookie has not been set. has anyone got an answer? 2 minutes ago, Agard Days Night said: Anybody else not able to click ‘Redeem’ ? Are you using Chrome ? Link to comment Share on other sites More sharing options...
BerkeleyBAred Posted June 17, 2020 Report Share Posted June 17, 2020 41 minutes ago, BRISTOL86 said: Or you could just read your email Note: If you are a Season Card holder who selected either a pro-rata refund or ticketing credit but have received a streaming code, you must NOT use this code and should ignore this email communication. If you redeem this code your previously selected option will be null and void. Thanks! Embarrassment accepted. To be fair I’m just irate about everything football at the moment so getting an email ‘here’s your code’ when I’ve still to get any acknowledgement that I’ve requested a refund prompted a rant. Still, look on the bright side - I’ve got a code and don’t want it. Many won’t have one and do! Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 2 minutes ago, Vincent Vega said: Are you using Chrome ? Good shout for those trying IE / Edge / Safari.......try Chrome. Link to comment Share on other sites More sharing options...
balderino Posted June 17, 2020 Report Share Posted June 17, 2020 1 hour ago, BRISTOL86 said: Just received mine, and trying to redeem it has gone predictably badly. When I login to my Bristol Sport account on the RobinsTV platform, it tells me "The User is Not Logged In" at the bottom, even though I am logged in, and the 'login' button has changed to 'logout' Then when I try and redeem my code via the 'Packages' tab, I get this error message (helpfully written in the black text, against a black background, so you can only see it if you squint) {"status":"error","message":"Multiple accounts exist for user with email ***my email address*** or third party ID ajkMwZRiHUeRDGEKGKOzbA"} Penny for your help please @JerrySLO Exactly the same for me, waiting for a reply from the help email address! Link to comment Share on other sites More sharing options...
Agard Days Night Posted June 17, 2020 Report Share Posted June 17, 2020 4 minutes ago, Vincent Vega said: Are you using Chrome ? No it’s a black Apple phone Link to comment Share on other sites More sharing options...
Davefevs Posted June 17, 2020 Report Share Posted June 17, 2020 Link to comment Share on other sites More sharing options...
Roger Red Hat Posted June 17, 2020 Report Share Posted June 17, 2020 2 minutes ago, Davefevs said: Interesting as I tried on my MacBook using safari and it was useless. I don't want to use chrome. FFS design something that works across the major browsers. Link to comment Share on other sites More sharing options...
Ashton_Red Posted June 17, 2020 Report Share Posted June 17, 2020 14 minutes ago, petelekg said: Enter code select the redeem button the following message appears :- OOPS SOMETHING WENT WRONG! The authentication cookie has not been set. has anyone got an answer? Got past the first problem the redeem button worked on chrome but then get this message aswell Link to comment Share on other sites More sharing options...
Vincent Vega Posted June 17, 2020 Report Share Posted June 17, 2020 3 minutes ago, Davefevs said: I'm using Chrome and it's not working. I was hoping it was this . Link to comment Share on other sites More sharing options...
Vincent Vega Posted June 17, 2020 Report Share Posted June 17, 2020 1 minute ago, Ashton_Red said: Got past the first problem the redeem button worked on chrome but then get this message aswell I hit the redeem button then nothing happens. Link to comment Share on other sites More sharing options...
Agard Days Night Posted June 17, 2020 Report Share Posted June 17, 2020 1 minute ago, Vincent Vega said: I hit the redeem button then nothing happens. I also hit the redeem button and it’s like it’s not a button at all Link to comment Share on other sites More sharing options...
Roger Red Hat Posted June 17, 2020 Report Share Posted June 17, 2020 16 minutes ago, Agard Days Night said: Anybody else not able to click ‘Redeem’ ? I can click it and nothing happens! Why am I not surprised! Link to comment Share on other sites More sharing options...
And Its Smith Posted June 17, 2020 Report Share Posted June 17, 2020 Am I being really thick? I can log into my account on the website but when I log into the app it says the password is invalid! It’s the same password I use for website surely ? Link to comment Share on other sites More sharing options...
Meh Posted June 17, 2020 Report Share Posted June 17, 2020 Working fine in my laptop - did not work on my phone until I realised I had to update my bcfc app and now working fine so if you get errors on app - update it Link to comment Share on other sites More sharing options...
Vincent Vega Posted June 17, 2020 Report Share Posted June 17, 2020 Just now, Agard Days Night said: I also hit the redeem button and it’s like it’s not a button at all So you reckon it's a ruse . A punishment if you will ? Link to comment Share on other sites More sharing options...
Agard Days Night Posted June 17, 2020 Report Share Posted June 17, 2020 1 minute ago, Vincent Vega said: So you reckon it's a ruse . A punishment if you will ? I don’t. I just don’t think it’s working Vince Link to comment Share on other sites More sharing options...
Agard Days Night Posted June 17, 2020 Report Share Posted June 17, 2020 4 minutes ago, Roger Red Hat said: I can click it and nothing happens! Why am I not surprised! Nightmare isn’t it Link to comment Share on other sites More sharing options...
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