INCRED Posted July 7, 2020 Report Share Posted July 7, 2020 8 hours ago, Red Grovesy said: Same for me. Thought I would give them an extra working day. I have had 4 emails and 4 lots of cash reach my account. Was expecting 5 lots of cash (for 5 games). Anybody else missing cash? Had absolutely nothing so far - so is best option to call or email the club? Link to comment Share on other sites More sharing options...
Red Grovesy Posted July 7, 2020 Report Share Posted July 7, 2020 55 minutes ago, INCRED said: Had absolutely nothing so far - so is best option to call or email the club? If you do Twitter, send a tweet to Jerry - Bristol City SLO @BristolCitySLO He will advise I'm sure. Link to comment Share on other sites More sharing options...
Loco Rojo Posted July 7, 2020 Report Share Posted July 7, 2020 1 hour ago, INCRED said: Had absolutely nothing so far - so is best option to call or email the club? I've had nothing as well but i thought someone said they were processing them last week and it would take 4/5 days once processed. I assume that meant 4/5 days on top of the 14 days they had to process the requests. If we've seen nothing after the to contact the club. Link to comment Share on other sites More sharing options...
ChippenhamRed Posted July 8, 2020 Report Share Posted July 8, 2020 It’s now 20 days since I requested a refund for match tickets, following instructions provided by the SLO. I still haven’t received a refund. Why didn’t the club just initiate automatic refunds for all match ticket holders as soon as the games were cancelled? I was due to watch England at Wembley in March - as soon as the match was cancelled, I received an email confirming I would be refunded and within a few days the money was back in my account. How hard can it be? I’m not desperate for the money, but it’s not right to without hold money from people at a time like this. Link to comment Share on other sites More sharing options...
Dynamite Red Posted July 8, 2020 Report Share Posted July 8, 2020 Why the club couldn't put a email out updating us on the situation with timescales I really don't know why this is so difficult for the club. We shouldn't be reliant on snippets of information from people on here. Still not not heard anything from the club, certainly no refund, I will wait until Thursday as this has been mentioned here that this is when those who paid by direct debits will be refunded. The whole saga has been handled poorly and my expectations were pretty low. Link to comment Share on other sites More sharing options...
Alan Dicks' Barmy Army Posted July 8, 2020 Report Share Posted July 8, 2020 8 minutes ago, Dynamite Red said: Why the club couldn't put a email out updating us on the situation with timescales I really don't know why this is so difficult for the club. We shouldn't be reliant on snippets of information from people on here. Still not not heard anything from the club, certainly no refund, I will wait until Thursday as this has been mentioned here that this is when those who paid by direct debits will be refunded. The whole saga has been handled poorly and my expectations were pretty low. This is the time our SLO needs to be at least on here communicating with supporters It is appalling that the only information is tit bits of information shared from one another on here At worst a statement should have been made online, instead of all these childish posts the club are constantly dishing out Link to comment Share on other sites More sharing options...
glynriley Posted July 8, 2020 Report Share Posted July 8, 2020 Surely the club have clawed back enough money from the direct debits they took out last week, to refund all those that are due one...?!! Got to say I think the club have performed pretty shoddily during this pandemic. Link to comment Share on other sites More sharing options...
Calculus Posted July 8, 2020 Report Share Posted July 8, 2020 I've had 5 separate refunds of £17ish, so have been paid in full. Seems that the computer system doesn't do bulk refunds in any way so staff retired laboriously make 5 refunds for every individual. Having made that excuse for them the speed and accuracy with which this exercise has been done, along with the absence of any decent communications, has been truly abysmal. Link to comment Share on other sites More sharing options...
slartibartfast Posted July 8, 2020 Report Share Posted July 8, 2020 It seems like the bloke chucking a handful of change on the ground to a homeless person or busker saying "There you are, you pick it up " ! Link to comment Share on other sites More sharing options...
slartibartfast Posted July 8, 2020 Report Share Posted July 8, 2020 Just now, slartibartfast said: It seems like the bloke chucking a handful of change on the ground to a homeless person or busker saying "There you are,you want it you pick it up " ! Link to comment Share on other sites More sharing options...
ChippenhamRed Posted July 8, 2020 Report Share Posted July 8, 2020 So having previously contacted the SLO via direct message on twitter, who advised me to send an email, I contacted him again today to say I still hadn’t received a refund for my match (NOT season) tickets 20 days later. He promptly asked for a few details and was able to sort the refund himself there and then - and I got an automated email confirming this a few seconds later. Grateful as I am, this raises many questions about the process! Why didn’t my email 20 days ago initiate a refund? Was it still in a queue? What would have happened if I hadn’t contacted the SLO again? Why am I having to chase this nearly a month later? I despair of this club sometimes. Link to comment Share on other sites More sharing options...
Gifford Posted July 9, 2020 Report Share Posted July 9, 2020 No refund received on season ticket. Will be chasing later today. Anyone else in the same boat? Link to comment Share on other sites More sharing options...
archie andrews Posted July 9, 2020 Report Share Posted July 9, 2020 48 minutes ago, Gifford said: No refund received on season ticket. Will be chasing later today. Anyone else in the same boat? Yep.... Absolute piss take Link to comment Share on other sites More sharing options...
oldstandrobin Posted July 9, 2020 Report Share Posted July 9, 2020 49 minutes ago, Gifford said: No refund received on season ticket. Will be chasing later today. Anyone else in the same boat? Yes, posted on here before about this, as I post, still no emails and still no refund yet was promised from Supporter Services that I would be refunded by today. Mystified Link to comment Share on other sites More sharing options...
MattyAli Posted July 9, 2020 Report Share Posted July 9, 2020 2 hours ago, Gifford said: No refund received on season ticket. Will be chasing later today. Anyone else in the same boat? Yep same here, absolutely nothing from the club........... Link to comment Share on other sites More sharing options...
Dynamite Red Posted July 9, 2020 Report Share Posted July 9, 2020 Zilch, no communication, nothing. Link to comment Share on other sites More sharing options...
Wrongagain Posted July 9, 2020 Report Share Posted July 9, 2020 Club is really slow at putting things right - pre paid parking, no emails, SLO still in the dark, what’s the plan? Refund, credit against next season? Link to comment Share on other sites More sharing options...
oldstandrobin Posted July 9, 2020 Report Share Posted July 9, 2020 6 minutes ago, dave36 said: Club is really slow at putting things right - pre paid parking, no emails, SLO still in the dark, what’s the plan? Refund, credit against next season? They told me cos it was done through a finance company, Now Lee has gone surely the days of excuses are gone.................or are they ? Still not a dicky bird from them. Very poor customer service. Link to comment Share on other sites More sharing options...
Bob Taylor is GOD Posted July 9, 2020 Report Share Posted July 9, 2020 2 hours ago, Dynamite Red said: Zilch, no communication, nothing. The way they are treating us, is absolutely shocking! Why no communication? Why no refund? Link to comment Share on other sites More sharing options...
Whitchurch1966 Posted July 9, 2020 Report Share Posted July 9, 2020 I've had everything due refunded, the card I originally used is 2 back now but they managed to get the refund back onto my current card without any help from me. No complaints. Link to comment Share on other sites More sharing options...
Dynamite Red Posted July 9, 2020 Report Share Posted July 9, 2020 From Jerry SLO via Twitter: Thanks for the tweet, we've had loads issues with the bank tbh which I believe are sorted. The ones that paid by card we hold the card details but the administrator of the DD only hold sort code and bank account numbers therefore we have to set supporters up as payees and manually do the refund which the bank wasn't set up to do. This is now sorted and the process can start I'm told. so in all honesty I would hope the season card refund money should be back in his account by Tues/weds.. Please let me know either way and if still an issue I can update you. Cheers Jerry It's a shame the club cannot just release a statement with the above or email those affected. Link to comment Share on other sites More sharing options...
Loco Rojo Posted July 9, 2020 Report Share Posted July 9, 2020 I've had no multiple refund emails (per game as suggested I should by the about posts) and no money back yet. Link to comment Share on other sites More sharing options...
Gifford Posted July 9, 2020 Report Share Posted July 9, 2020 50 minutes ago, Dynamite Red said: From Jerry SLO via Twitter: Thanks for the tweet, we've had loads issues with the bank tbh which I believe are sorted. The ones that paid by card we hold the card details but the administrator of the DD only hold sort code and bank account numbers therefore we have to set supporters up as payees and manually do the refund which the bank wasn't set up to do. This is now sorted and the process can start I'm told. so in all honesty I would hope the season card refund money should be back in his account by Tues/weds.. Please let me know either way and if still an issue I can update you. Cheers Jerry It's a shame the club cannot just release a statement with the above or email those affected. Agreed, it would save Jerry a lot of hassle! This seems to be affecting a fair few and a clear statement would be great. Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted July 10, 2020 Report Share Posted July 10, 2020 Still nothing 21 working days later ... emailed supporter services, no reply after 3 days ... cant get through on the phone ... run out of ideas @JerrySLO Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted July 10, 2020 Report Share Posted July 10, 2020 Ahh so checked my email ... it bounced. Have i got this wrong ... seems like the correct email??? supporter.services@bristol-sport.co.uk (supporter.services@bristol-sport.co.uk) Your message was rejected by the recipient's domain because the recipient's email address isn't listed in the domain's directory. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following: Link to comment Share on other sites More sharing options...
oldstandrobin Posted July 10, 2020 Report Share Posted July 10, 2020 16 minutes ago, WolfOfWestStreet said: Ahh so checked my email ... it bounced. Have i got this wrong ... seems like the correct email??? supporter.services@bristol-sport.co.uk (supporter.services@bristol-sport.co.uk) Your message was rejected by the recipient's domain because the recipient's email address isn't listed in the domain's directory. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following: I had the identical problem. This is beginning to get monotonous now. Still no e-mail or refunds. Link to comment Share on other sites More sharing options...
archie andrews Posted July 10, 2020 Report Share Posted July 10, 2020 Like I said in an earlier post..... Piss take Link to comment Share on other sites More sharing options...
BigAl&Toby Posted July 10, 2020 Report Share Posted July 10, 2020 I’ve given up. This is my story. We have 4 season cards. Mine - full paying adult and U19 and 2 U12s. The kids don’t live with me. We went for 2 Options 2s for mine and the U19. We thought that when kids aren’t with me we’d all be able to watch the streaming extravaganza. We got one code. For my card. Nothing at all for the U19. That meant when Toby gets in first I can’t log in. Marvellous. And the refunds. One email acknowledgment for one request. Nothing for the other. Despite dipping into my bank account for next seasons cards I’ve had no refund whatsoever. I’ve emailed @JerrySLO as I don’t twitter. Sadly no reply. Am I surprised? Nope and as I’ve said I’ve given up waiting - for an email, refund or code. But I’ll say this. What a ******* shambles Link to comment Share on other sites More sharing options...
Loco Rojo Posted July 10, 2020 Report Share Posted July 10, 2020 3 minutes ago, BigAl&Toby said: I’ve given up. This is my story. We have 4 season cards. Mine - full paying adult and U19 and 2 U12s. The kids don’t live with me. We went for 2 Options 2s for mine and the U19. We thought that when kids aren’t with me we’d all be able to watch the streaming extravaganza. We got one code. For my card. Nothing at all for the U19. That meant when Toby gets in first I can’t log in. Marvellous. And the refunds. One email acknowledgment for one request. Nothing for the other. Despite dipping into my bank account for next seasons cards I’ve had no refund whatsoever. I’ve emailed @JerrySLO as I don’t twitter. Sadly no reply. Am I surprised? Nope and as I’ve said I’ve given up waiting - for an email, refund or code. But I’ll say this. What a ******* shambles To be fair to Jerry I messaged him yesturday and he's looked in to my issue today and replied really quickly and he's been great. I imagine that he's really busy dealing with lots of messages and it seems that there could possibly be lots of different scenarios which the club are having to work through with the banks and/or Cr. Card companies (not excusing the process or the lack of explanation from the club - not down to Jerry to communicaten something like this in my view). Whilst it does take the piss from the club and it shouldn't be taking this long, Jerry has been really helpful. Link to comment Share on other sites More sharing options...
BigAl&Toby Posted July 10, 2020 Report Share Posted July 10, 2020 9 minutes ago, Loco Rojo said: To be fair to Jerry I messaged him yesturday and he's looked in to my issue today and replied really quickly and he's been great. I imagine that he's really busy dealing with lots of messages and it seems that there could possibly be lots of different scenarios which the club are having to work through with the banks and/or Cr. Card companies (not excusing the process or the lack of explanation from the club - not down to Jerry to communicaten something like this in my view). Whilst it does take the piss from the club and it shouldn't be taking this long, Jerry has been really helpful. He was helpful with the Christmas present banner saga too. But I emailed him some time back and heard nothing. You’re right. Not his fault but it’s still a ******* shambles. They can take the direct debit this month for next season’s cards but not process refunds for this season, send emails they said they would or codes to watch Lisa and Downsy..... But hey. Me and the boy have our names on the third shirt....... Link to comment Share on other sites More sharing options...
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