Having worked and trained staff in call centres in my time. Having advisors on stand by does incur additional staffing and training costs. And the installation of call back systems are not cheap for the necessary setups. But with the extra income from this game. Tickets sold, increased ST and memberships sold. I can not believe that the cost can be a feasible reason not to do it. Office space not there for extra staff, does not seem seem to be a reason. Maybe just the maximising if profits is at the core of the clubs lack of increased ticket sales capacity particularly on the phone. We all know the IT is shit and needs up dating again with costs. All in all I feel the club is being short sighted in its lack of improving ticket sales experience on web and phone. And again profit over fan experience is leading the game plan .
Very poor by the club. But then they know they will sell the game out so does the club give a **** .
Poor show
They could employ a call centre to take overflow calls for tickets. Not complicated to do, and many big corporates and government lines do this, it is common place . But not sure what that would cost. But takes out many of the set up problems listed above.