Bcfc3660 Posted August 23, 2012 Report Share Posted August 23, 2012 Im trying to reactivate my Player account, i can log in fine. I click on the subscription i want, 12 months for £37.99, click on payment type and finally click on proceed to payment. When the next page comes up it says.... Access Denied Unfortunately, you are not currently eligible to access this area of the site. I know this. You have to pay to be able to view or use the content. This is what i want to do. Help! Link to comment Share on other sites More sharing options...
JammyOne Posted August 23, 2012 Report Share Posted August 23, 2012 Log out, log back in again. That should do it. Link to comment Share on other sites More sharing options...
UREDS_91 Posted August 23, 2012 Report Share Posted August 23, 2012 Also I thought that ST holders were supposed to get a free month of Player? How do we get this? Link to comment Share on other sites More sharing options...
Bcfc3660 Posted August 23, 2012 Author Report Share Posted August 23, 2012 Log out, log back in again. That should do it. I tried that. Is there anyone i can phone? i cant find a helpline number. I sent an email to Player contact address yesterday and heard nothing. Soooooo frustrating! Link to comment Share on other sites More sharing options...
SimonL Posted August 23, 2012 Report Share Posted August 23, 2012 I'm having the same trouble as well for a few days trying to renew. It says connection reset all the time. Emailed them but not heard anything back for two days. Link to comment Share on other sites More sharing options...
BristolBEAT Posted August 23, 2012 Report Share Posted August 23, 2012 Also I thought that ST holders were supposed to get a free month of Player? How do we get this? This is something Marketing thought would be a good idea. However its is apparantly becoming a struggle for Perform and City to strike a deal on this. Waiting on an email back from the club. Link to comment Share on other sites More sharing options...
Dolman Queen Posted August 23, 2012 Report Share Posted August 23, 2012 Also I thought that ST holders were supposed to get a free month of Player? How do we get this? I phoned about this on Monday and was promised a call back by the media department who are apparently dealing with this. Am still waiting.................. DQ Link to comment Share on other sites More sharing options...
Rocky Posted August 23, 2012 Report Share Posted August 23, 2012 Tweet Bean Head if you're a twitterer? Link to comment Share on other sites More sharing options...
JammyOne Posted August 23, 2012 Report Share Posted August 23, 2012 What web browser are you using? If you're using Internet explorer, try resetting it. Click 'Start' > Type in the search box, "Internet options" > Click on 'Advanced' tab on the top right > Click on the button that says 'Reset...' > TIck the box that says 'Delete personal settings' > Click on 'Reset' --- If not or that doesn't work, try downloading a different web browser like chrome. www.ninite.com/chrome - just click on 'Download' and run the application. Good luck! Link to comment Share on other sites More sharing options...
CiderHider Posted August 23, 2012 Report Share Posted August 23, 2012 I had same problems with IE if i remember, maybe you should d/l FIREFOX? I know IE has got better, but FF seems to be less problematic and hangs far less Link to comment Share on other sites More sharing options...
Bcfc3660 Posted August 23, 2012 Author Report Share Posted August 23, 2012 I have a Mac. I will see if i can reset my internet. Its not the internet telling me What web browser are you using? If you're using Internet explorer, try resetting it. Click 'Start' > Type in the search box, "Internet options" > Click on 'Advanced' tab on the top right > Click on the button that says 'Reset...' > TIck the box that says 'Delete personal settings' > Click on 'Reset' --- If not or that doesn't work, try downloading a different web browser like chrome. www.ninite.com/chrome - just click on 'Download' and run the application. Good luck! Safari 6. I have a Mac. Its the Player website that says i don't have access. Link to comment Share on other sites More sharing options...
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