Wardie Posted July 26, 2013 Report Share Posted July 26, 2013 I know there have been a few topics about this lately but just wondering if anyone can help me out. Just been online to buy a ticket for my old man for the Bradford game. Found the new system all very easy to use until payment. It didn't give me the option to have my ticket delivered or be printed at home so I just left the postage option blank. Once my payment went through and I was able to work out how to print off my e ticket I noticed that I had been charge £1 postage?! I know its only a quid but I found that a bit strange considering I've just printed the ticket off myself! Anyone else had anything similar to this? Cheers Link to comment Share on other sites More sharing options...
peanut Posted July 26, 2013 Report Share Posted July 26, 2013 Have a look at this very helpful thread: http://www.otib.co.uk/index.php?/topic/155946-ticket-issues-update/ Link to comment Share on other sites More sharing options...
Leveller Posted July 27, 2013 Report Share Posted July 27, 2013 The pinned message is helpful - up to a point. Unfortunately there is nobody available on any of the phone numbers on a Saturday though.The new online ticket site states that old usernames & passwords wiil not work - correct. However if you try to register using the same email address, it says its already in use.there was promise of an email to explain how previous users could set up a username and password, but I haven't had that. Has anyone else?If so, could they paste the contents in this thread?Thanks. Link to comment Share on other sites More sharing options...
Betty Swallocks Posted July 27, 2013 Report Share Posted July 27, 2013 The pinned message is helpful - up to a point. Unfortunately there is nobody available on any of the phone numbers on a Saturday though. The new online ticket site states that old usernames & passwords wiil not work - correct. However if you try to register using the same email address, it says its already in use. there was promise of an email to explain how previous users could set up a username and password, but I haven't had that. Has anyone else? If so, could they paste the contents in this thread? Thanks. As soon as I went onto the new online site I just clicked on forgot password or words to that effect, 2 mins later I had a different password sent to me to the one I had used on the old site. Just set up a new password when I logged in then. Link to comment Share on other sites More sharing options...
East End Old Boy Posted July 27, 2013 Report Share Posted July 27, 2013 As soon as I went onto the new online site I just clicked on forgot password or words to that effect, 2 mins later I had a different password sent to me to the one I had used on the old site. Just set up a new password when I logged in then. This worked for me too. Link to comment Share on other sites More sharing options...
mikebrenn Posted July 27, 2013 Report Share Posted July 27, 2013 Yes me to.you must click on forgot password. Link to comment Share on other sites More sharing options...
bcfcOK Posted July 27, 2013 Report Share Posted July 27, 2013 Yea I left the postage option blank and now I can't work out how I print my ticket off. Can anyone help? Link to comment Share on other sites More sharing options...
Leveller Posted July 27, 2013 Report Share Posted July 27, 2013 Yes me to.you must click on forgot password.Thanks for those who suggested this, but it doesn't work for me. When I enter my email address as an existing customer trying to change password, it says it can't trace my account. However, if I try to use the same email address to register as a new customer, it says it's already in use! Link to comment Share on other sites More sharing options...
Leveller Posted July 27, 2013 Report Share Posted July 27, 2013 Thanks for those who suggested this, but it doesn't work for me. When I enter my email address as an existing customer trying to change password, it says it can't trace my account. However, if I try to use the same email address to register as a new customer, it says it's already in use!I've now managed to register using my name but my wife's email address. Shes is NOT going to be happy getting emails from a football club! Link to comment Share on other sites More sharing options...
Leveller Posted July 27, 2013 Report Share Posted July 27, 2013 I've now managed to register using my name but my wife's email address. Shes is NOT going to be happy getting emails from a football club!Managed to register & buy two tickets.But when I opted to print them, it only printed one!Getting upset now. Link to comment Share on other sites More sharing options...
Cider Queen Posted July 28, 2013 Report Share Posted July 28, 2013 I'm still unsure how to print tickets at home.. you get to the cart deslect the postage.. then what? Do you need to pay 1st then select print option? Link to comment Share on other sites More sharing options...
Dave L Posted July 28, 2013 Report Share Posted July 28, 2013 http://www.otib.co.uk/index.php?/topic/155946-ticket-issues-update/?view=getnewpost Link to comment Share on other sites More sharing options...
chriskoi Posted July 28, 2013 Report Share Posted July 28, 2013 I had same problem getting new password, kept telling me had no record of my account. Rang ticket office to order for Bradford game and got it all sorted by the very helpful Wendy. If you come on her at all Wendy, thank you. Cheers Chris. Link to comment Share on other sites More sharing options...
Eighteen97 Posted July 30, 2013 Report Share Posted July 30, 2013 Is it only in business hours where you are e-mailed a new password? I clicked on 'forgotten password' and punched in the e-mail address I am registered with but not yet had a new password e-mailed back Ta Link to comment Share on other sites More sharing options...
mikebrenn Posted July 30, 2013 Report Share Posted July 30, 2013 If you buy online can you still collect at the ground on saturday? Link to comment Share on other sites More sharing options...
Eighteen97 Posted July 31, 2013 Report Share Posted July 31, 2013 Is it only in business hours where you are e-mailed a new password? I clicked on 'forgotten password' and punched in the e-mail address I am registered with but not yet had a new password e-mailed back Ta I spoke to the ticket office and they sorted me out with a password to log in. I wanted to print my ticket and managed to avoid paying the £1 postage charge. There were 2 buttons to select, either 'buy' or 'go to checkout'. If you click on buy it asks you to select 1 in the postage drop and asks you to select a 1 form the drop down, but if you just hit go to checkout, you can skip paying the postage. Printing the ticket was easy enough - after putting in my card details it gives you the option to either print or export to PDF. Turned out to be more straight forward than at first glance Link to comment Share on other sites More sharing options...
I Am A Cider Drinker Posted July 31, 2013 Report Share Posted July 31, 2013 I spoke to the ticket office and they sorted me out with a password to log in. I wanted to print my ticket and managed to avoid paying the £1 postage charge. There were 2 buttons to select, either 'buy' or 'go to checkout'. If you click on buy it asks you to select 1 in the postage drop and asks you to select a 1 form the drop down, but if you just hit go to checkout, you can skip paying the postage. Printing the ticket was easy enough - after putting in my card details it gives you the option to either print or export to PDF. Turned out to be more straight forward than at first glance Easy to print if you can print straight away I logged out then went home to print them logged in and there is no way of printing them Link to comment Share on other sites More sharing options...
frenchred Posted July 31, 2013 Report Share Posted July 31, 2013 Managed to register & buy two tickets. But when I opted to print them, it only printed one! Getting upset now. I found if you right click on the export to pdf option and print preview. select print at 60% and it works a treat, printed on one page Link to comment Share on other sites More sharing options...
A Horse With No Name Posted July 31, 2013 Report Share Posted July 31, 2013 I found if you right click on the export to pdf option and print preview. select print at 60% and it works a treat, printed on one page Ah but it won't scan at the turnstile though because the bar code will be too small for the new scanners. Link to comment Share on other sites More sharing options...
Leveller Posted July 31, 2013 Report Share Posted July 31, 2013 I found if you right click on the export to pdf option and print preview. select print at 60% and it works a treat, printed on one pageHaving phoned the club, they emailed me a link to go in and print again. All OK now.I think I missed the point that there is a Print button and a Print All button - looks like you need to press the latter for more than one ticket. Link to comment Share on other sites More sharing options...
Rob k Posted August 2, 2013 Report Share Posted August 2, 2013 I can't print my mates ticket I got him, I don't have a printer at home so waited until today to print?? Any ideas?? Link to comment Share on other sites More sharing options...
Admin phantom Posted August 2, 2013 Admin Report Share Posted August 2, 2013 I can't print my mates ticket I got him, I don't have a printer at home so waited until today to print?? Any ideas?? Call the supporters services number, they seem to be very helpful Link to comment Share on other sites More sharing options...
I Am A Cider Drinker Posted August 2, 2013 Report Share Posted August 2, 2013 I can't print my mates ticket I got him, I don't have a printer at home so waited until today to print?? Any ideas?? I did exactly the same mate, having to collect them on the day even though I can't get there til 2 Link to comment Share on other sites More sharing options...
Simon79 Posted August 2, 2013 Report Share Posted August 2, 2013 Can anyone help. I have just tried buying 3 tickets for tomorrow's game. But I keep getting a message saying 400 bad request. Anyone know what is going on? As I know there has been a few problems with this new system. Also, can I collect at the ground? Or do I have to print off the tickets? Cheers Link to comment Share on other sites More sharing options...
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