chivers88 Posted August 22, 2013 Report Share Posted August 22, 2013 Ticketing has become a huge issue this season I for one haven't experienced it due to being a season ticket holder but have read many posts about it surely the club must feel red faced about the issue with online ticketing down again as I write this now wat was wrong with the old system? If somthing ain't broke don't change it? I for one would rather pay a booking fee like we have in the past then to have all the problems we have now. So 2 questions for u wat are the club doing about it? And how are the club going to give the fans a :laugh: some thing back as a sorry? Link to comment Share on other sites More sharing options...
chalky Posted August 22, 2013 Report Share Posted August 22, 2013 Shouldn't have to pay a booking fee - it should just work fine. Link to comment Share on other sites More sharing options...
Super Posted August 22, 2013 Report Share Posted August 22, 2013 They'll all be off to celebrate another City shambles in the local pub come 5pm. Link to comment Share on other sites More sharing options...
!james Posted August 22, 2013 Report Share Posted August 22, 2013 Is Kev Smith still at the pub? Link to comment Share on other sites More sharing options...
mark43 Posted August 22, 2013 Report Share Posted August 22, 2013 The joys of outsourcing, sacrifice service for lower costs. Link to comment Share on other sites More sharing options...
Starbuck Posted August 22, 2013 Report Share Posted August 22, 2013 Ticketing has become a huge issue this season I for one haven't experienced it due to being a season ticket holder but have read many posts about it surely the club must feel red faced about the issue with online ticketing down again as I write this now wat was wrong with the old system? If somthing ain't broke don't change it? I for one would rather pay a booking fee like we have in the past then to have all the problems we have now. So 2 questions for u wat are the club doing about it? And how are the club going to give the fans a some thing back as a sorry? I haven't experienced any problems either but don't want to be the odd one out, especially if there is a chance of free stuff ! So I wish to complain ( do I need to be more specific ? ) and what are the club doing about my complaint ? I require full details posted on this forum as I'm sure everyone is still fascinated by this endless witch hunt. P.s someone better lose their job over this... Link to comment Share on other sites More sharing options...
GodEmperor Palpatine Posted August 22, 2013 Report Share Posted August 22, 2013 I haven't experienced any problems either but don't want to be the odd one out, especially if there is a chance of free stuff ! So I wish to complain ( do I need to be more specific ? ) and what are the club doing about my complaint ? I require full details posted on this forum as I'm sure everyone is still fascinated by this endless witch hunt.P.s someone better lose their job over this... Someone further up the ladder perhaps? Link to comment Share on other sites More sharing options...
Super Posted August 22, 2013 Report Share Posted August 22, 2013 Someone further up the ladder perhaps? Fontaine? Link to comment Share on other sites More sharing options...
!james Posted August 22, 2013 Report Share Posted August 22, 2013 I haven't experienced any problems either but don't want to be the odd one out, especially if there is a chance of free stuff ! So I wish to complain ( do I need to be more specific ? ) and what are the club doing about my complaint ? I require full details posted on this forum as I'm sure everyone is still fascinated by this endless witch hunt. P.s someone better lose their job over this... Not quite sure why you felt the need to post this... This ticketing situation is clearly a farce at the moment. Witch hunt? Or just people expecting a decent level of service (or any service for that matter) from the club. I don't think anyone is expecting jobs to be lost over this but there were clearly members of staff who championed Green 4 Solutions over the summer and I quote Kevin Smith in saying: "We hope supporters will see an improvement in the way we communicate as well as the ticket buying process. Our aim is to make all interaction as simple and as hassle free as possible. Our new relationship with Green 4 Solutions is a huge step in the right direction." Link to comment Share on other sites More sharing options...
megansdad Posted August 22, 2013 Report Share Posted August 22, 2013 I'm with you Starbuck heads must roll. Seriously though why does everyone feel the need to secure their ticket in the first hour available when you have until Tuesday. Guess it gives people something to moan about. Link to comment Share on other sites More sharing options...
dezgimed Posted August 22, 2013 Report Share Posted August 22, 2013 I haven't experienced any problems either but don't want to be the odd one out, especially if there is a chance of free stuff ! So I wish to complain ( do I need to be more specific ? ) and what are the club doing about my complaint ? I require full details posted on this forum as I'm sure everyone is still fascinated by this endless witch hunt. P.s someone better lose their job over this... New forum user out of nowhere popping up in all posts criticising the ticketing issue...hmm.... Link to comment Share on other sites More sharing options...
GodEmperor Palpatine Posted August 22, 2013 Report Share Posted August 22, 2013 Fontaine? Maybe we could put him in the ticketing office? Link to comment Share on other sites More sharing options...
megansdad Posted August 22, 2013 Report Share Posted August 22, 2013 The level of moaning about everything is surely the bigger farce presently. Seems to be the predominant theme. Club leave East End open but people moans before about what might happen and if if did how angry they would be. Prices reduced significantly for the game as people wanted but still moans. Why not leave it an hour an come back or even a day it's not difficult. Link to comment Share on other sites More sharing options...
!james Posted August 22, 2013 Report Share Posted August 22, 2013 New forum user out of nowhere popping up in all posts criticising the ticketing issue...hmm.... There does seem to be a common theme running through all of their 6 posts... Link to comment Share on other sites More sharing options...
wayne allisons tongues Posted August 22, 2013 Report Share Posted August 22, 2013 I think problem is people aren't confident there seat is secure. If people have bought tickets already during test time and had money taken from there account then whoever seat it is they've bought is now gone. Link to comment Share on other sites More sharing options...
Tall King Blox Posted August 22, 2013 Report Share Posted August 22, 2013 I wish i took my seat home after the wolves game ! Link to comment Share on other sites More sharing options...
Guest Posted August 22, 2013 Report Share Posted August 22, 2013 The level of moaning about everything is surely the bigger farce presently. Seems to be the predominant theme. Club leave East End open but people moans before about what might happen and if if did how angry they would be. Prices reduced significantly for the game as people wanted but still moans. Why not leave it an hour an come back or even a day it's not difficult. Agree Fonts, tickets, food, admission charges, it goes on and on. Of course we have a right to say if something aint right but jeez getting ott imo. Its all just gravy in the scheme of things and needs putting in perspective. Link to comment Share on other sites More sharing options...
GodEmperor Palpatine Posted August 22, 2013 Report Share Posted August 22, 2013 Agree Fonts, tickets, food, admission charges, it goes on and on. Of course we have a right to say if something aint right but jeez getting ott imo. Its all just gravy in the scheme of things and needs putting in perspective. Fans pay good money though to the club regarding that and its been sub par, do they not have the right to moan if they feel the level of service isn't good enough? For the record I think the prices are very reasonable and its good to see the club trying to get people to watch cup games. Link to comment Share on other sites More sharing options...
beaverface Posted August 22, 2013 Report Share Posted August 22, 2013 Ticketing has become a huge issue this season I for one haven't experienced it due to being a season ticket holder but have read many posts about it surely the club must feel red faced about the issue with online ticketing down again as I write this now wat was wrong with the old system? If somthing ain't broke don't change it? I for one would rather pay a booking fee like we have in the past then to have all the problems we have now. So 2 questions for u wat are the club doing about it? And how are the club going to give the fans a some thing back as a sorry? This is the thing, the smart card option seemed to work very well. In principle you didn't have to take your season ticket card out of it's wallet, you didn't need a separate operative to scan each barcode, and the potential was there for the turnstyles to light up a different coloured bulb depending on who was entering the ground, i.e Adult, child or oap, and then have one steward deal with any discrepancies. The only fault I would find would be the booking fee, but surely discussing the issue with the ticket provider could have sorted this out? Link to comment Share on other sites More sharing options...
RedM Posted August 22, 2013 Report Share Posted August 22, 2013 I think problem is people aren't confident there seat is secure. If people have bought tickets already during test time and had money taken from there account then whoever seat it is they've bought is now gone. I would think those tickets will be nul and void and refunds made. They can't possibly stand as the price paid was wrong. Link to comment Share on other sites More sharing options...
TRL Posted August 22, 2013 Report Share Posted August 22, 2013 I would think those tickets will be nul and void and refunds made. They can't possibly stand as the price paid was wrong. it will be interesting to see what happens, considering they have sold those tickets. What rights do you have once a purchase is made. I know most purchases the buyer has a right to return in 28 days. I am not entirely sure what happen if the seller wants to renage on a purchase! Link to comment Share on other sites More sharing options...
RedM Posted August 22, 2013 Report Share Posted August 22, 2013 it will be interesting to see what happens, considering they have sold those tickets. What rights do you have once a purchase is made. I know most purchases the buyer has a right to return in 28 days. I am not entirely sure what happen if the seller wants to renage on a purchase! I have ordered items online before and if there has been a pricing error I have had an email saying my account has been credited as there was such an error. I think this will happen. I also have known orders cancelled due to lack of stock, so I guess there are 'get out' clauses? Link to comment Share on other sites More sharing options...
downendcity Posted August 22, 2013 Report Share Posted August 22, 2013 Someone further up the ladder perhaps? Fireman Sam? Link to comment Share on other sites More sharing options...
TRL Posted August 22, 2013 Report Share Posted August 22, 2013 I have ordered items online before and if there has been a pricing error I have had an email saying my account has been credited as there was such an error. I think this will happen. I also have known orders cancelled due to lack of stock, so I guess there are 'get out' clauses? I am not sure there is any come back with a pricing error, unless it is blatent such as £10 instead of £1000. I am not sure about the princely sum of a fiver. Anyhow, good luck to those that originally bought them, I would hope the club would honour the price even if they cannot honour the seat, but ensure those that bought those tickets do get to see the game from the stand they wanted Link to comment Share on other sites More sharing options...
Admin phantom Posted August 22, 2013 Admin Report Share Posted August 22, 2013 Problems that need looking at: The phone line (no queing system) and then just get cut off after a couple of minutes of ringing - this was highlighted when ST's went on sale The online ticketing, no option to buy more than one ST and the site clearly now is not up to scratch for the numbers it should take The extension of the £10 tickets for the Palace game, how many people are now unable to get through (phone /online) to purchase a ticket? Link to comment Share on other sites More sharing options...
RedM Posted August 22, 2013 Report Share Posted August 22, 2013 I'm guessing many people have given up on the Palace game because of the difficulty of getting tickets and maybe for those who are choosing either one or the other have opted for the more attractive Bristol Derby. Maybe Palace have cause to feel a bit aggrieved by this as they get a cut of the gate receipts don't they? Link to comment Share on other sites More sharing options...
timothy bird Posted August 22, 2013 Report Share Posted August 22, 2013 I would think that DL is probably to busy organising a camera crew to film jet delivering a ticket to reply! Link to comment Share on other sites More sharing options...
Jesus Posted August 22, 2013 Report Share Posted August 22, 2013 It's like an episode of loose women on this forum. Question to David Lloyd: I waited a full 15 seconds until someone answered the phone to me today, and they said "good morning" instead of "good afternoon". The clock clearly stated 12:01. I need answers please, and I've started a petition for Kevin Smith to lose his job. This is disgusting!!!!! Link to comment Share on other sites More sharing options...
!james Posted August 22, 2013 Report Share Posted August 22, 2013 It's like an episode of loose women on this forum. Question to David Lloyd: I waited a full 15 seconds until someone answered the phone to me today, and they said "good morning" instead of "good afternoon". The clock clearly stated 12:01. I need answers please, and I've started a petition for Kevin Smith to lose his job. This is disgusting!!!!! Loose women or just disgruntled fans requesting some answers over a shambles of a ticketing system? Cracking humour though. Link to comment Share on other sites More sharing options...
dezgimed Posted August 22, 2013 Report Share Posted August 22, 2013 It's like an episode of loose women on this forum. Question to David Lloyd: I waited a full 15 seconds until someone answered the phone to me today, and they said "good morning" instead of "good afternoon". The clock clearly stated 12:01. I need answers please, and I've started a petition for Kevin Smith to lose his job. This is disgusting!!!!! Good for you mate, people should stand up for what is right. We'll see what the club have to say about your incident today. I won't hold my breath. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.