Mrdc Posted January 2, 2014 Report Share Posted January 2, 2014 Through my line of work I am attempting to sort out some group tickets for a home game later this season, this is giving an interestinng perspective to see how the club works commerically. I have just phoned the commerical department and the phone rang for 2 minutes with no reply....I have left a voicemail message and I wonder if I will get a callback. Will keep this thread updated, Link to comment Share on other sites More sharing options...
Aizoon Posted January 2, 2014 Report Share Posted January 2, 2014 Through my line of work I am attempting to sort out some group tickets for a home game later this season, this is giving an interestinng perspective to see how the club works commerically. I have just phoned the commerical department and the phone rang for 2 minutes with no reply....I have left a voicemail message and I wonder if I will get a callback. Will keep this thread updated, Can't you just bring some buns and a flask of soup and buy tickets like the rest of us? Link to comment Share on other sites More sharing options...
CotswoldRed Posted January 2, 2014 Report Share Posted January 2, 2014 Try bartering at the turnstile. I've managed to get in 3 times in exchange for a nice selection of pastries. Link to comment Share on other sites More sharing options...
Mrdc Posted January 2, 2014 Author Report Share Posted January 2, 2014 Can't you just bring some buns and a flask of soup and buy tickets like the rest of us? I'm a season ticket holder so it's not for me but for a client. Link to comment Share on other sites More sharing options...
Calculus Posted January 2, 2014 Report Share Posted January 2, 2014 I'm a season ticket holder so it's not for me but for a client. Crikey ... you're actually going to bring a client to see City. Dangerous, dangerous, dangerous..... Link to comment Share on other sites More sharing options...
Monkeh Posted January 2, 2014 Report Share Posted January 2, 2014 Is it open today? A lot of places are still closed because of the new year, Link to comment Share on other sites More sharing options...
Mrdc Posted January 2, 2014 Author Report Share Posted January 2, 2014 Is it open today? A lot of places are still closed because of the new year, Says 9 to 5 on website.. Link to comment Share on other sites More sharing options...
!james Posted January 2, 2014 Report Share Posted January 2, 2014 Was it an actual voicemail message from the club or the random americanised voice that they used to have? I think the latter just ends up in a black hole, I remember this having a massive issue earlier in the season when people were trying to get Rovers tickets... Also have they implemented the queuing system back in place yet? I can remember something on the city website saying they were 'revamping' the system... Link to comment Share on other sites More sharing options...
Super Posted January 2, 2014 Report Share Posted January 2, 2014 Says 9 to 5 on website.. Maybe they have gone for Brekkie. Link to comment Share on other sites More sharing options...
Phileas Fogg Posted January 2, 2014 Report Share Posted January 2, 2014 The commercial department is totally underfunded sadly, they operate out of a portacabin for a start! Link to comment Share on other sites More sharing options...
Mrdc Posted January 2, 2014 Author Report Share Posted January 2, 2014 Was it an actual voicemail message from the club or the random americanised voice that they used to have? I think the latter just ends up in a black hole, I remember this having a massive issue earlier in the season when people were trying to get Rovers tickets... Also have they implemented the queuing system back in place yet? I can remember something on the city website saying they were 'revamping' the system... It was a voicemail for a woman with a name. Am trying commercial department rather than ticket office, as group want some form of upgraded experience... Link to comment Share on other sites More sharing options...
Phileas Fogg Posted January 2, 2014 Report Share Posted January 2, 2014 It was a voicemail for a woman with a name. Am trying commercial department rather than ticket office, as group want some form of upgraded experience... I believe they overlap, I'm pretty sure Kevin Smith etc operated out of the same room where ticketing issues were handled. Link to comment Share on other sites More sharing options...
myol'man Posted January 2, 2014 Report Share Posted January 2, 2014 Are you sure you are trying the right number? try 0117 9630600 Link to comment Share on other sites More sharing options...
Mrdc Posted January 2, 2014 Author Report Share Posted January 2, 2014 Are you sure you are trying the right number? try 0117 9630600 Absolutely. Link to comment Share on other sites More sharing options...
Admin phantom Posted January 2, 2014 Admin Report Share Posted January 2, 2014 Why not just speak to the ticket office? Am sure they could help you out? Link to comment Share on other sites More sharing options...
Jesus Posted January 2, 2014 Report Share Posted January 2, 2014 I love that we as fans try to take every opportunity to batter the club. Link to comment Share on other sites More sharing options...
Drew Peacock Posted January 2, 2014 Report Share Posted January 2, 2014 Try 0117 9747300 and ask for Mr G Raffe. Link to comment Share on other sites More sharing options...
Super Posted January 2, 2014 Report Share Posted January 2, 2014 Try 0117 9747300 and ask for Mr G Raffe. Or his mate Mr C Lyon. Link to comment Share on other sites More sharing options...
Jesus Posted January 2, 2014 Report Share Posted January 2, 2014 I've heard Drew Peacock is a good contact.... Link to comment Share on other sites More sharing options...
Mrdc Posted January 2, 2014 Author Report Share Posted January 2, 2014 Just tried ringing commercial office again and go's to Joanne Robb's voicemail. Really unimpressed with the commercial department. No professional company should take 6 hours to respond to a really good sales enquiry. Link to comment Share on other sites More sharing options...
Mrdc Posted January 2, 2014 Author Report Share Posted January 2, 2014 Just phoned the ticket office and there is not one person in until Monday. Have been advised to phone back on Monday as nobody else can help. Am stunned that the club can be so unprofessional. Link to comment Share on other sites More sharing options...
i hate you butler Posted January 2, 2014 Report Share Posted January 2, 2014 why don't you just get em on saturday Link to comment Share on other sites More sharing options...
Rich i e Posted January 2, 2014 Report Share Posted January 2, 2014 Just phoned the ticket office and there is not one person in until Monday. Have been advised to phone back on Monday as nobody else can help. Am stunned that the club can be so unprofessional. Many don't want the club to be run like a business, no pillars or corporate talk. Perhaps the club are just responding to that Link to comment Share on other sites More sharing options...
Mrdc Posted January 2, 2014 Author Report Share Posted January 2, 2014 why don't you just get em on saturday I work for a company that organises stag weekends, they are coming to Bristol and want to watch some football in a bit of style, perhaps a meal or in the premier seating.. Link to comment Share on other sites More sharing options...
i hate you butler Posted January 2, 2014 Report Share Posted January 2, 2014 I work for a company that organises stag weekends, they are coming to Bristol and want to watch some football in a bit of style, perhaps a meal or in the premier seating..cant that still all be sorted Saturday face to face with em down there Link to comment Share on other sites More sharing options...
mkc Posted January 2, 2014 Report Share Posted January 2, 2014 I work for a company that organises stag weekends, they are coming to Bristol and want to watch some football in a bit of style, perhaps a meal or in the premier seating.. Probably best that you catch a coach and go somewhere that can offer you all of that under one roof then. Link to comment Share on other sites More sharing options...
Chivs Posted January 2, 2014 Report Share Posted January 2, 2014 I've heard Drew Peacock is a good contact.... I don't think anyone will rise to this. Link to comment Share on other sites More sharing options...
Roger Red Hat Posted January 2, 2014 Report Share Posted January 2, 2014 I work for a company that organises stag weekends, they are coming to Bristol and want to watch some football in a bit of style, perhaps a meal or in the premier seating.. Take 'em to a Witherspoons with a big screen if that's what your after..................... Link to comment Share on other sites More sharing options...
LECW Posted January 2, 2014 Report Share Posted January 2, 2014 God some people will find any excuse to moan about bcfc... Link to comment Share on other sites More sharing options...
TRL Posted January 2, 2014 Report Share Posted January 2, 2014 God some people will find any excuse to moan about bcfc... That isn't an excuse. Club are losing fans and money, then there is a chance to bring in money, albeit a small amount in the grand scheme of things, and you cannot contact anyone on a legitimate working day. Obviously they don't need the custom or want to be known for giving good customer service! Not like their product doesn't need all the help it can get or anything. I agree with Boatman. Not good enough. Things like this have to improve, especially when you consider their endless list of cockups. Customers and that is how they see us, will and can go elsewhere. These customers probably won't go back... so not good. First impressions and all that. Link to comment Share on other sites More sharing options...
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