forbespm Posted December 21, 2015 Report Share Posted December 21, 2015 i've been trying all morning to get tickets for reading away.no answer on the phone ffs.are they on holiday already! Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted December 21, 2015 Report Share Posted December 21, 2015 Staff Xmas party today maybe? Link to comment Share on other sites More sharing options...
Guest Posted December 21, 2015 Report Share Posted December 21, 2015 13 minutes ago, Red Right Hand said: Staff Xmas party today maybe? No that was last Thurs evening. Link to comment Share on other sites More sharing options...
Super Posted December 21, 2015 Report Share Posted December 21, 2015 29 minutes ago, forbespm said: i've been trying all morning to get tickets for reading away.no answer on the phone ffs.are they on holiday already! When you do get through they are very helpful. Link to comment Share on other sites More sharing options...
BobBobSuperBob Posted December 21, 2015 Report Share Posted December 21, 2015 They are helpful when you get thro but the phone answering and general organisation is awful for a multi million pound business if we're honest ! Link to comment Share on other sites More sharing options...
forbespm Posted December 21, 2015 Author Report Share Posted December 21, 2015 still can,t get through.online won,t let me buy more than 1 ticket either.i want to get a couple more for mates in london crap service! Link to comment Share on other sites More sharing options...
forbespm Posted December 21, 2015 Author Report Share Posted December 21, 2015 1 hour ago, Red Right Hand said: Staff Xmas party today maybe? i thought that was 5 0'clock saturday?excluded city fans in the sports bar! Link to comment Share on other sites More sharing options...
Taz Posted December 21, 2015 Report Share Posted December 21, 2015 Phones and communication in general has been crap for years - it doesn't take much to install extra phone lines during building works, so I've never bought all of this "Ashton Gate is all over the place at the moment". Things have improved slightly from my own personal experience, but in general we're still a long way off. Link to comment Share on other sites More sharing options...
KevP Posted December 21, 2015 Report Share Posted December 21, 2015 3 hours ago, forbespm said: i thought that was 5 0'clock saturday?excluded city fans in the sports bar! PM sent. Link to comment Share on other sites More sharing options...
RedM Posted December 21, 2015 Report Share Posted December 21, 2015 4 hours ago, Tomarse said: No that was last Thurs evening. Wednesday. They should have recovered by now. Link to comment Share on other sites More sharing options...
... Posted December 21, 2015 Report Share Posted December 21, 2015 Was it themed this year? Uncle TFR Link to comment Share on other sites More sharing options...
archie andrews Posted December 21, 2015 Report Share Posted December 21, 2015 40 minutes ago, Taxi for Rennie said: Was it themed this year? Uncle TFR yeah probably fawlty towers Link to comment Share on other sites More sharing options...
REDOXO Posted December 21, 2015 Report Share Posted December 21, 2015 Maggie Lansdown does when she is in the country and not posting/monitoring this forum! Link to comment Share on other sites More sharing options...
Admin phantom Posted December 22, 2015 Admin Report Share Posted December 22, 2015 Joking aside and this issue seems to have gone under the carpet this year I thought when we had all the problems last season we were told it would be updated in the summer? Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted December 22, 2015 Report Share Posted December 22, 2015 Well I'm appalled at the 'service' I've experienced today. Tried to buy Reading away tickets online and the site just wouldn't accept my order even after I'd chosen the tickets, assigned names to them put in my details, payment details etc etc etc, it kept just going round in circles and there was no way I could complete the order. My card wasn't declined or anything like that it just simply wouldn't work! So, I phoned them and a guy answered asking if I wanted to order a key for a Peugeot! I checked the number and I had dialled correctly! 01179 630600. Some sort of crossed line that I didn't think could happen anymore! So I rang again and held on the line for ages and ages - NO REPLY!! Fuming as this whole process has taken the best part of an hour to get nowhere!! I used Ticketmaster last night to order some event tickets as Xmas pressies, very smooth process, all went fine, all done in a matter of minutes. How can others get it so right and our club gets it so wrong?!!!! Seriously, I thought our ticketing problems were behind us, I dunno if I can even be bothered to go to Reading away now. It all seems too much hassle for our club to sell us a ticket! Link to comment Share on other sites More sharing options...
robin_unreliant Posted December 22, 2015 Report Share Posted December 22, 2015 I rang yesterday morning as online no tickets showed for the Charlton game. Took about 5 minutes to answer but there were no tickets. They told me some 'may become available this pm'. I rang back around 3pm, five minutes to answer, two tickets bought. Why you have to call twice and why they don't appear online is a bit puzzling. Otherwise a pretty good service in my case. Link to comment Share on other sites More sharing options...
Davefevs Posted December 22, 2015 Report Share Posted December 22, 2015 Are people having problems online trying to assign an owner to a ticket? Are you assigning, and then when you get to the next screen the owner field is blank with a Red Cross? I can't remember the available click buttons, but there is a "continue" or something like that. I assumed several times that the Red Cross would stop me progressing. It didn't. I just pressed that, and progressed no issues at all. So might be worth trying again, and see if the above works? Its not intuitive by any stretch of the imagination. Link to comment Share on other sites More sharing options...
forbespm Posted December 22, 2015 Author Report Share Posted December 22, 2015 thanks phantom and kev p but i have just been online and snapped up some tickets,easy as you like. took me a week to get them,thought i,d have no chance as i thought they were sold out but got them easily just now! Link to comment Share on other sites More sharing options...
Davefevs Posted December 22, 2015 Report Share Posted December 22, 2015 Just to add, neither Reading or West Brom have responded to the voicemails (several) and emails I've sent over a week ago! Link to comment Share on other sites More sharing options...
Vincent Vega Posted December 22, 2015 Report Share Posted December 22, 2015 1 hour ago, Davefevs said: Just to add, neither Reading or West Brom have responded to the voicemails (several) and emails I've sent over a week ago! How does this normally work Dave , forgive my ignorance. ? Link to comment Share on other sites More sharing options...
Marina's Rolls Royce Posted December 22, 2015 Report Share Posted December 22, 2015 Just ring the Sports Bar & Grill. Link to comment Share on other sites More sharing options...
RedM Posted December 23, 2015 Report Share Posted December 23, 2015 10 hours ago, Marina's Rolls Royce said: Just ring the Sports Bar & Grill. Joking aside you can ring another department and they can try and put you through, but they are still faced with the same problems. It's no good taking your frustrations out on them either. Link to comment Share on other sites More sharing options...
Reddrive Posted December 23, 2015 Report Share Posted December 23, 2015 No problem today on the phones. Took me about 3 minutes from start to finish to order tickets for Reading. Pleased with the service. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.