gordie Posted January 12, 2016 Report Share Posted January 12, 2016 I went to order my WBA tickets online yesterday but because the guy I go with is disabled we can't do it online and have to phone the club, no problem I thought to myself as everyone will be buying online will get straight through, well 45 minutes yesterday and no good and so far another 25 at the moment with that god dam awful music and not even giving you a queue number to give you an idea of how long your going to be, it really shouldn't be this hard just to buy a ticket. Does anyone know if you can buy the tickets at the ground tonight or not Link to comment Share on other sites More sharing options...
CotswoldRed Posted January 12, 2016 Report Share Posted January 12, 2016 8 minutes ago, gordie said: I went to order my WBA tickets online yesterday but because the guy I go with is disabled we can't do it online and have to phone the club, no problem I thought to myself as everyone will be buying online will get straight through, well 45 minutes yesterday and no good and so far another 25 at the moment with that god dam awful music and not even giving you a queue number to give you an idea of how long your going to be, it really shouldn't be this hard just to buy a ticket. Does anyone know if you can buy the tickets at the ground tonight or not Hmmm. I've had this experience in the past. After 3 days. I gave up and drove the 2 hours to Ashton Gate. Link to comment Share on other sites More sharing options...
gordie Posted January 12, 2016 Author Report Share Posted January 12, 2016 It really isn't on that a that buying tickets for a disabled person is any harder than anyone else Link to comment Share on other sites More sharing options...
Bat Fastard Posted January 12, 2016 Report Share Posted January 12, 2016 you could email David Lloyd - he is always very helpful! Link to comment Share on other sites More sharing options...
Davefevs Posted January 12, 2016 Report Share Posted January 12, 2016 Took me 2 attempts yesterday. Gave up after 10 mins. Second attempt took 19 mins to get through and complete. I normally find the phone is ok for disabled, but they were very busy yesterday normally through in under 2 mins. Link to comment Share on other sites More sharing options...
pongo88 Posted January 12, 2016 Report Share Posted January 12, 2016 Gordie - try posting a question / feedback on your problems in the Q&A section of the forum. There are some similar questions but nothing specific about telephones. It won't help you with WBA tickets but might result in an improvement in the future. Link to comment Share on other sites More sharing options...
JM91 Posted January 12, 2016 Report Share Posted January 12, 2016 The club have been particularly poor in this respect recently. I don't like bashing the club and appreciate it's difficult to plan for when the lines are busy, but when it's so often over 20 minutes to get through you have to think it's an issue their side rather than simply bad luck in calling at busy times. Link to comment Share on other sites More sharing options...
oldstandrobin Posted January 12, 2016 Report Share Posted January 12, 2016 Apparently the young Clough lad tried phoning yesterday to say yes he would sign and gave up after 40 minutes and went elsewhere. Do agree, I just dont bother ringing nowadays and if I cant sort it online......it stays unsorted Link to comment Share on other sites More sharing options...
Admin phantom Posted January 12, 2016 Admin Report Share Posted January 12, 2016 18 minutes ago, Bat Fastard said: you could email David Lloyd - he is always very helpful! Nick Lloyd is the contact for disabled supporters Link to comment Share on other sites More sharing options...
Rocky Posted January 12, 2016 Report Share Posted January 12, 2016 The phone issues have been around for years and the club is spectacularly bad at managing it's phone lines, when in reality it isn't that difficult. Link to comment Share on other sites More sharing options...
Drew Peacock Posted January 12, 2016 Report Share Posted January 12, 2016 You can't buy tickets at the ground. It is all part of the improved levels of customer service. Link to comment Share on other sites More sharing options...
reddogkev Posted January 12, 2016 Report Share Posted January 12, 2016 Pray to God that they install more phone lines next season, or please sell tickets at the ground.... I've tried to call a few times this year and couldn't get through. Link to comment Share on other sites More sharing options...
redysteadygo1 Posted January 12, 2016 Report Share Posted January 12, 2016 10 minutes ago, reddogkev said: Pray to God that they install more phone lines next season, or please sell tickets at the ground.... I've tried to call a few times this year and couldn't get through. If you get through and are waiting in a queue then there are enough phone lines you are just waiting for someone to answer your call. Bums on seats appears to be the problem at high volume of calls time or, the process involved when answereing a call takes to long. Guess there is a reluctance to incur additional costs when the demand for telephone contact increases and it is being dealt with by normal staffing levels. Link to comment Share on other sites More sharing options...
reddogkev Posted January 12, 2016 Report Share Posted January 12, 2016 24 minutes ago, redysteadygo said: If you get through and are waiting in a queue then there are enough phone lines you are just waiting for someone to answer your call. Bums on seats appears to be the problem at high volume of calls time or, the process involved when answereing a call takes to long. Guess there is a reluctance to incur additional costs when the demand for telephone contact increases and it is being dealt with by normal staffing levels. Wonder how many people they have working down there answering the ticket lines? Link to comment Share on other sites More sharing options...
RedM Posted January 12, 2016 Report Share Posted January 12, 2016 I think maybe they just let staff be on leave etc and didn't even consider we might be selling replay tickets yesterday. And I do think it's completely ridiculous that you can collect tickets from the ground but can't buy them there. What was wrong with the old system where you could buy them from the shop if the ticket offices weren't open on non match days. This is definitely a huge step backwards. Ok most people have technology now, but some or perhaps older people might not. Or if you have any queries it's nice to have contact with a human. Maybe as well as walking the concourses on matchday the staff could attempt to buy a ticket as part of the 'customer experience' too. Either staff the phones or get the shop to sell. The shop staff can't be too busy during the week surely? Link to comment Share on other sites More sharing options...
Robbie_Turner Posted January 12, 2016 Report Share Posted January 12, 2016 1 hour ago, CotswoldRed said: Hmmm. I've had this experience in the past. After 3 days. I gave up and drove the 2 hours to Ashton Gate. That is genuine support for you,fair play CotswoldRed ! Link to comment Share on other sites More sharing options...
CotswoldRed Posted January 12, 2016 Report Share Posted January 12, 2016 1 hour ago, phantom said: Nick Lloyd is the contact for disabled supporters Yes, drop him an email with your phone number. I'm sure he'll call you back fairly quickly. Link to comment Share on other sites More sharing options...
REDOXO Posted January 12, 2016 Report Share Posted January 12, 2016 1 hour ago, reddogkev said: Pray to God that they install more phone lines next season, or please sell tickets at the ground.... I've tried to call a few times this year and couldn't get through. Installing more phonelines only works when you have someone at the other end of them Link to comment Share on other sites More sharing options...
Davefevs Posted January 12, 2016 Report Share Posted January 12, 2016 24 minutes ago, CotswoldRed said: Yes, drop him an email with your phone number. I'm sure he'll call you back fairly quickly. Yep. Nick really helpful. nick.lloyd@bcfc.co.uk Link to comment Share on other sites More sharing options...
CotswoldRed Posted January 12, 2016 Report Share Posted January 12, 2016 21 minutes ago, REDOXO said: Installing more phonelines only works when you have someone at the other end of them They could use me on their phones. I never pick up my landline, I just huff and whinge "ohhhhh, who is it calling me now, can't it wait?" Link to comment Share on other sites More sharing options...
Guest Posted January 12, 2016 Report Share Posted January 12, 2016 wba about 2 tickets left for South Stand; prob disabled will be ok. Surprising pod tonight Link to comment Share on other sites More sharing options...
Davefevs Posted January 12, 2016 Report Share Posted January 12, 2016 Disabled is fine by phone. I did mine by phone yesterday. Link to comment Share on other sites More sharing options...
Robin1988 Posted January 12, 2016 Report Share Posted January 12, 2016 Probably not helped by the number of people ringing up to buy tickets despite being online only until tomorrow. Link to comment Share on other sites More sharing options...
YorkshireSection Posted January 12, 2016 Report Share Posted January 12, 2016 2 hours ago, gordie said: It really isn't on that a that buying tickets for a disabled person is any harder than anyone else Yep, it's a nightmare, so in the past I've rang up the away club (if playing away) and in most cases they've been extremely helpful, City on the other hand hmmmmmmmmmmmmm................. I'm not sure if Jane Maggs has left her position but in days gone by she sorted anything and everything ticket wise, an absolute treasure to the club and a lovely lady with it. Link to comment Share on other sites More sharing options...
gordie Posted January 12, 2016 Author Report Share Posted January 12, 2016 Thanks for your replies guys, I did eventually get through after almost 2 hrs total time trying, the girl said they didn't have the facility to deal with disabled and carer on the system which I find hard to take especially as they were reserved. Anyway I fired an email off to David Lloyd about my concerns and he replied ( within 10 mins by the way.... Good service) and here is his reply Thanks for your email. I’m glad you managed to get through eventually, but I do take your point about the difficulty of getting disabled tickets at periods of high demand. I will take this up with our ticketing staff and see if we can come up with a solution to make it easier for you in future. Regards David Lloyd Supporter Liaison so watch this space next time and see if anything has changed Link to comment Share on other sites More sharing options...
gordie Posted January 12, 2016 Author Report Share Posted January 12, 2016 1 hour ago, redysteadygo said: If you get through and are waiting in a queue then there are enough phone lines you are just waiting for someone to answer your call. Bums on seats appears to be the problem at high volume of calls time or, the process involved when answereing a call takes to long. Guess there is a reluctance to incur additional costs when the demand for telephone contact increases and it is being dealt with by normal staffing levels. The thing is if you are in a queue and it tells you what number you are at least you have sn idea if you are going to be waiting a while but all I got was that ****in music Link to comment Share on other sites More sharing options...
redysteadygo1 Posted January 12, 2016 Report Share Posted January 12, 2016 1 hour ago, gordie said: The thing is if you are in a queue and it tells you what number you are at least you have sn idea if you are going to be waiting a while but all I got was that ****in music To provide this kind of service requires a phone system with a little more sophistication. So guess it is down to costs as I have already eluded to. Hopefully when the stadium is completed and Bristol Sport can move in lock stock and barrel all the IT systems will be changed / upgraded to be all singing and dancing. We live in hope. Link to comment Share on other sites More sharing options...
Admin phantom Posted January 12, 2016 Admin Report Share Posted January 12, 2016 27 minutes ago, redysteadygo said: To provide this kind of service requires a phone system with a little more sophistication. So guess it is down to costs as I have already eluded to. Hopefully when the stadium is completed and Bristol Sport can move in lock stock and barrel all the IT systems will be changed / upgraded to be all singing and dancing. We live in hope. They promised us all that the summer just gone ! Link to comment Share on other sites More sharing options...
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