collier Posted June 16, 2016 Report Share Posted June 16, 2016 Quick question for you guys regarding my son's season ticket renewal. I have renewed and paid £50 for his season ticket for next season back when it was being advertised for existing season ticket holders. The club have rang today(the wrong person by the way who happens to be my dad) to say that I now need to pay an extra £50 plus advised me that he is no longer entitled to a free shirt. Now the reason for this is that my son's birthday is on the first day of the season, the 6th August. If the club wanted me to pay for my renewal in early May then they should surely be taking his season ticket price based on his current age? Why not have this flagged up when the renewal took place? Technically he does not become 12 until the exact first day of the season, it could be argued by both sides as to what comes first, chicken and egg springs to mind. All in this will be costing me an extra hundred quid, it's not really the money that bothers me but the fact the club want you to pay upfront for the next season but then want to base their prices on children's future age. Also my dad offered to pay up the outstanding money but was told no as I have to wait for my son's voided season ticket to turn up in the post and then contact them to pay off the balance for a reissue of the card. Seems a bit arse backwards to me So what say you all, is the club in the right and I should pay up without a moan or is this a valid complaint?? Link to comment Share on other sites More sharing options...
Bar BS3 Posted June 16, 2016 Report Share Posted June 16, 2016 Any reduced price Catagory has always been based on age on the first day of the season, so I guess he is just unlucky with that. However the club should have raised this when you renewed in good faith and on this occassion I think that they should probably honour it. I would say that it was worth a polite and well constructed email to Kay at supporter services to explain the situation and hopefully she will be able to sort something out for you. Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted June 16, 2016 Report Share Posted June 16, 2016 I'm with you mate. If they want you to pay up in advance in May then his age on the day you paid should be the one they go by. No skin off the club's nose to do the right thing here in my opinion. Bit poor to say 'hang on, I know you stumped up your cash in May, but we are looking at how old he is three months later , so give us some more money, and by the way we ain't giving him a free shirt either.' There will probably be opinions for both sides of this but the day you said 'I want to renew my son's season ticket today please' is when his age on that day counts...just my opinion.. Link to comment Share on other sites More sharing options...
kingswood red Posted June 16, 2016 Report Share Posted June 16, 2016 The qualifying date was always August 1st. I was well aware of this because my birthday is August 2nd. Link to comment Share on other sites More sharing options...
collier Posted June 16, 2016 Author Report Share Posted June 16, 2016 3 minutes ago, kingswood red said: The qualifying date was always August 1st. I was well aware of this because my birthday is August 2nd. To be fair that is fine with me. They should have flagged this when the renewal went through though. There should have been no option to pay the under 12 price if they are considering his age on August first. Just another glitch in their confusing ticketing system. Link to comment Share on other sites More sharing options...
kingswood red Posted June 16, 2016 Report Share Posted June 16, 2016 8 minutes ago, Bar BS3 said: Any reduced price Catagory has always been based on age on the first day of the season, so I guess he is just unlucky with that. However the club should have raised this when you renewed in good faith and on this occassion I think that they should probably honour it. I would say that it was worth a polite and well constructed email to Kay at supporter services to explain the situation and hopefully she will be able to sort something out for you. As the season start date varies it was taken from August 1. Link to comment Share on other sites More sharing options...
collier Posted June 16, 2016 Author Report Share Posted June 16, 2016 8 minutes ago, Bar BS3 said: Any reduced price Catagory has always been based on age on the first day of the season, so I guess he is just unlucky with that. However the club should have raised this when you renewed in good faith and on this occassion I think that they should probably honour it. I would say that it was worth a polite and well constructed email to Kay at supporter services to explain the situation and hopefully she will be able to sort something out for you. Any chance of giving me Kay's email is you know it please or where I can find it? Link to comment Share on other sites More sharing options...
Davefevs Posted June 16, 2016 Report Share Posted June 16, 2016 Just needs to be made clear, and the system shouldn't have allowed you to complete the transaction. Its a bit like holiday booking, where they ask you for kids ages at time if travel, not at time of booking. Should've happened here. I agree with the 'give Kay a buzz' approach. She's always very helpful. Good luck! Link to comment Share on other sites More sharing options...
Davefevs Posted June 16, 2016 Report Share Posted June 16, 2016 kay.mcginty@bcfc.co.uk or Kay.Mcginty@Bristol-Sport.co.uk Link to comment Share on other sites More sharing options...
collier Posted June 16, 2016 Author Report Share Posted June 16, 2016 12 minutes ago, kingswood red said: The qualifying date was always August 1st. I was well aware of this because my birthday is August 2nd. Hang on having re read this are you saying he needs to be 12 on August 1st to count as not under 12 when the season kicks off. Im confused?? Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted June 16, 2016 Report Share Posted June 16, 2016 I always thought that was the case. it sounds like someone may have confused the dates so I would get on to Kay and tell her that he`ll still be 11 on the cut off date. Link to comment Share on other sites More sharing options...
kingswood red Posted June 16, 2016 Report Share Posted June 16, 2016 8 minutes ago, collier said: Hang on having re read this are you saying he needs to be 12 on August 1st to count as not under 12 when the season kicks off. Im confused?? That was how it was, certainly 3 years ago when I qualified for a concession. Link to comment Share on other sites More sharing options...
Steve Watts Posted June 16, 2016 Report Share Posted June 16, 2016 Pretty sure I read somewhere on the site that the age is the age on the first day of the season... I guess if we get picked by sky for the first game and it gets brought forward to the Friday you could claim a refund! Link to comment Share on other sites More sharing options...
Frenchay Red Posted June 16, 2016 Report Share Posted June 16, 2016 Always used to be that 1st August is the definitive date. So for example for a senior's concession you must be over 65 before 1st August, conversely for a young person's concession I would think that person must be of the qualifying age after the 1st August. So if he's still under 12 after the 1st August he ought to qualify? I'm confused! Link to comment Share on other sites More sharing options...
Stockwood gate Posted June 16, 2016 Report Share Posted June 16, 2016 1 hour ago, collier said: Quick question for you guys regarding my son's season ticket renewal. I have renewed and paid £50 for his season ticket for next season back when it was being advertised for existing season ticket holders. The club have rang today(the wrong person by the way who happens to be my dad) to say that I now need to pay an extra £50 plus advised me that he is no longer entitled to a free shirt. Now the reason for this is that my son's birthday is on the first day of the season, the 6th August. If the club wanted me to pay for my renewal in early May then they should surely be taking his season ticket price based on his current age? Why not have this flagged up when the renewal took place? Technically he does not become 12 until the exact first day of the season, it could be argued by both sides as to what comes first, chicken and egg springs to mind. All in this will be costing me an extra hundred quid, it's not really the money that bothers me but the fact the club want you to pay upfront for the next season but then want to base their prices on children's future age. Also my dad offered to pay up the outstanding money but was told no as I have to wait for my son's voided season ticket to turn up in the post and then contact them to pay off the balance for a reissue of the card. Seems a bit arse backwards to me So what say you all, is the club in the right and I should pay up without a moan or is this a valid complaint?? Hi I have exactly the same problem exactly, spoke to Kay today , the child has to be under 12 on the 1st of august to qualify for under 12 my lad is 11 now but 12 on the 1 august I was sold a under 12 ticket on renewal in April wrongly but have to upgrade his ticket to under 19 and no shirt offered. Also worth taking kids ID next season as they are blocking some kids tickets at different match's Link to comment Share on other sites More sharing options...
Stockwood gate Posted June 16, 2016 Report Share Posted June 16, 2016 1 hour ago, collier said: Hang on having re read this are you saying he needs to be 12 on August 1st to count as not under 12 when the season kicks off. Im confused?? The child has to be under 12 on the 1st of august to qualify for under 12 ticket not first game of season Link to comment Share on other sites More sharing options...
collier Posted June 16, 2016 Author Report Share Posted June 16, 2016 16 minutes ago, Stockwood gate said: The child has to be under 12 on the 1st of august to qualify for under 12 ticket not first game of season Ok well it seems the club are wrong on my account then as my son is not 12 until the 6th August. I will email Kay to get some clarification thanks! Link to comment Share on other sites More sharing options...
A Horse With No Name Posted June 16, 2016 Report Share Posted June 16, 2016 Just wonder how it would work in reverse, so if someone was 65 on the first day of the season. Would they charge you full price in May then refund to the OAP price later. I bet they wouldnt. Link to comment Share on other sites More sharing options...
Monkeh Posted June 17, 2016 Report Share Posted June 17, 2016 18 hours ago, collier said: Quick question for you guys regarding my son's season ticket renewal. I have renewed and paid £50 for his season ticket for next season back when it was being advertised for existing season ticket holders. The club have rang today(the wrong person by the way who happens to be my dad) to say that I now need to pay an extra £50 plus advised me that he is no longer entitled to a free shirt. Now the reason for this is that my son's birthday is on the first day of the season, the 6th August. If the club wanted me to pay for my renewal in early May then they should surely be taking his season ticket price based on his current age? Why not have this flagged up when the renewal took place? Technically he does not become 12 until the exact first day of the season, it could be argued by both sides as to what comes first, chicken and egg springs to mind. All in this will be costing me an extra hundred quid, it's not really the money that bothers me but the fact the club want you to pay upfront for the next season but then want to base their prices on children's future age. Also my dad offered to pay up the outstanding money but was told no as I have to wait for my son's voided season ticket to turn up in the post and then contact them to pay off the balance for a reissue of the card. Seems a bit arse backwards to me So what say you all, is the club in the right and I should pay up without a moan or is this a valid complaint?? sadly he should of been charged full price, but this is the clubs cock up and they should honour the existing ticket, I think a fair compromise would be to leave the ticket at £50 quid but withdraw the free shirt offer, Ether way you need to contact the club, kay would be a good start Link to comment Share on other sites More sharing options...
PHILINFRANCE Posted June 17, 2016 Report Share Posted June 17, 2016 1 hour ago, Monkeh said: sadly he should of been charged full price, but this is the clubs cock up and they should honour the existing ticket, I think a fair compromise would be to leave the ticket at £50 quid but withdraw the free shirt offer, Ether way you need to contact the club, kay would be a good start I agree a fair compromise, but I think you will find (post 17 above) that a solution may have been found. Link to comment Share on other sites More sharing options...
Bob Binalong Posted June 19, 2016 Report Share Posted June 19, 2016 I was 65 in mid August last year same day as the Brentford home game. When I bought my 2015/16 season ticket I recall I could not get the Over 65 discount if I was born after 1 March 1950. I had to wait until this season to get the discount. They get you at both ends of your life c'est la vie Link to comment Share on other sites More sharing options...
ChippenhamRed Posted June 19, 2016 Report Share Posted June 19, 2016 On 16 June 2016 at 19:52, BS4 on Tour... said: I'm with you mate. If they want you to pay up in advance in May then his age on the day you paid should be the one they go by. No skin off the club's nose to do the right thing here in my opinion. Bit poor to say 'hang on, I know you stumped up your cash in May, but we are looking at how old he is three months later , so give us some more money, and by the way we ain't giving him a free shirt either.' There will probably be opinions for both sides of this but the day you said 'I want to renew my son's season ticket today please' is when his age on that day counts...just my opinion.. It's not unreasonable to ask someone's age in three months time for a ticket that doesn't take effect until three months later. The club screwed up by charging the wrong price but I don't agree with your logic at all. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.