Admin phantom Posted August 2, 2016 Admin Report Share Posted August 2, 2016 1 hour ago, Selred said: "We soak up some of that cost as well" - I wonder how much this is, how good must the system be to charge more than £1 per booking? "We are actually giving back to the supporters" - yes prices for next season are low, but that's not the point. It's this hidden cost, especially when buying on the day when advertised for £10. "Booking fee wasn't the right term, it's a charge we get from the software company" - The main issue was this wasn't communicated pre-game. "Derby, Brighton, several rugby clubs charge more" - That's their issue. Don't compare us against others. "We will consider group ticket discount rather than that fee be on every transaction" - Good. "It's one flat charge, we don't want to wrap it in ticket prices, we want the ticket prices to be as low as possible" - what? You can't get the ticket without the fee so that doesn't make sense. Overall I'm a little disappointed. Hold your hands up and admit your mistake Bristol Sport, say it won't happen again and the fees will be included in the ticket price (even if they go up £1) and everyone will be happy. 100% agree - live and learn, quicker they admit their error the better Link to comment Share on other sites More sharing options...
Monkeh Posted August 2, 2016 Report Share Posted August 2, 2016 1 hour ago, Selred said: "We soak up some of that cost as well" - I wonder how much this is, how good must the system be to charge more than £1 per booking? "We are actually giving back to the supporters" - yes prices for next season are low, but that's not the point. It's this hidden cost, especially when buying on the day when advertised for £10. "Booking fee wasn't the right term, it's a charge we get from the software company" - The main issue was this wasn't communicated pre-game. "Derby, Brighton, several rugby clubs charge more" - That's their issue. Don't compare us against others. "We will consider group ticket discount rather than that fee be on every transaction" - Good. "It's one flat charge, we don't want to wrap it in ticket prices, we want the ticket prices to be as low as possible" - what? You can't get the ticket without the fee so that doesn't make sense. Overall I'm a little disappointed. Hold your hands up and admit your mistake Bristol Sport, say it won't happen again and the fees will be included in the ticket price (even if they go up £1) and everyone will be happy. 8 minutes ago, phantom said: 100% agree - live and learn, quicker they admit their error the better I fully agree, this is the business side at odds with the sporting side, we've had so much good recently that a small thing like this could un-do it rather quickly, BS hands up you've cocked up absorbe the cost and charge the face value that you advertise, I'm sure that the prices advertised doesn't say subject to booking charge, which if it doesn't I think you could be in a spot of bother with the ASA Link to comment Share on other sites More sharing options...
Monkeh Posted August 2, 2016 Report Share Posted August 2, 2016 There is no mention of a booking fee here http://www.bcfc.co.uk/documents/2016-17-wigan-home213-3207977.pdf Link to comment Share on other sites More sharing options...
Monkeh Posted August 2, 2016 Report Share Posted August 2, 2016 https://www.cap.org.uk/Advice-Training-on-the-rules/Advice-Online-Database/Ticket-Pricing.aspx#.V6Cp9_krKM8 Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted August 2, 2016 SC&T Board Members Report Share Posted August 2, 2016 5 minutes ago, Monkeh said: https://www.cap.org.uk/Advice-Training-on-the-rules/Advice-Online-Database/Ticket-Pricing.aspx#.V6Cp9_krKM8 Good find, Monkeh! It appears beyond any doubt from that, that Bristol Sport is in breach of Advertising Standards Authority rules. Let's hope that they soon rectify this. Link to comment Share on other sites More sharing options...
Monkeh Posted August 2, 2016 Report Share Posted August 2, 2016 3 minutes ago, Blagdon red said: Good find, Monkeh! It appears beyond any doubt from that, that Bristol Sport is in breach of Advertising Standards Authority rules. Let's hope that they soon rectify this. thats for theater tickets not sporting but the same principle apply's, I don't want the club breaching anything that would cast us in a bad light, I think they need to be very careful on this Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted August 2, 2016 SC&T Board Members Report Share Posted August 2, 2016 5 minutes ago, Monkeh said: thats for theater tickets not sporting but the same principle apply's, I don't want the club breaching anything that would cast us in a bad light, I think they need to be very careful on this The example given is from a case involving a theatre. But the ruling appears to apply to all online ticket sales, does it not. Link to comment Share on other sites More sharing options...
Monkeh Posted August 2, 2016 Report Share Posted August 2, 2016 3 minutes ago, Blagdon red said: The example given is from a case involving a theatre. But the ruling appears to apply to all online ticket sales, does it not. could well be, I think it needs to be brought to the clubs attention so they can rectify it and say sorry Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted August 2, 2016 SC&T Board Members Report Share Posted August 2, 2016 6 minutes ago, Monkeh said: could well be, I think it needs to be brought to the clubs attention so they can rectify it and say sorry Have alerted them. Link to comment Share on other sites More sharing options...
RedRock Posted August 2, 2016 Report Share Posted August 2, 2016 On 28 July 2016 at 19:37, oldrosie said: Is there a cash turn stile? What a good idea. Link to comment Share on other sites More sharing options...
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