Tickets today : See Phantoms update

[quarryred]

We made a last minute decision to go today, both SC holders bought tickets online but no email with ticket’s attached, any suggestions folks? Have bought tickets before with no problems.

[Cov 77]

4 minutes ago, quarryred said:

We made a last minute decision to go today, both SC holders bought tickets online but no email with ticket’s attached, any suggestions folks? Have bought tickets before with no problems.

Same thing happened here ,  I guess get them at ticket office? Useless 

[quarryred]

5 minutes ago, Cov 77 said:

Same thing happened here ,  I guess get them at ticket office? Useless 

Thanks for that, that’s what I was thinking, but it’s just a bit amateurish!

[Flagon]

Check the very bottom of the email. You don’t need to print it either. Mine is on the receipt email and doesn’t indicate there actually is any attachment but it’s right at the bottom past frequently asked questions 

Edited January 8, 2023 by Flagon

[quarryred]

Just now, Flagon said:

Check the very bottom of the email. You don’t need to print it either. 

I didn’t get the email, that’s the problem.

[Davefevs]

Check junk / spam.

Otherwise ticket office…I guess they’ll just need your supporter id

[Flagon]

Just now, quarryred said:

I didn’t get the email, that’s the problem.

Ah I see, you usually get a receipt one and separate one but mine is merged. I phoned up just a moment ago on mine. Took about 10 mins in option 2 supporter services

[quarryred]

All good thanks folks email has arrived. COYR!

[Rob k]

34 minutes ago, Flagon said:

Check the very bottom of the email. You don’t need to print it either. Mine is on the receipt email and doesn’t indicate there actually is any attachment but it’s right at the bottom past frequently asked questions 

Probably a dumb question   - but will i be able to get the 3 of us in using my phone and the barcodes with a print at home ticket?

Edited January 8, 2023 by Rob k

[Phantom]

[Davefevs]

7 minutes ago, Rob k said:

Probably a dumb question   - but will i be able to get the 3 of us in using my phone and the barcodes with a print at home ticket?

Yes, no need to print if you’ve got the pdf’s in the email.

[DaveF]

1 minute ago, Davefevs said:

Yes, no need to print if you’ve got the pdf’s in the email.

No one has a printer these days!

[Kid in the Riot]

6 minutes ago, phantom said:

FFS. Better head down the ground now then...

[mozo]

Typically if you lose or can't access your email on matchday you can go ticket office nr South Stand and pay a fiver for a print. If the email just never came they should print for free but who knows. 

Sounds like this was a one off tech problem though so all good.

[Olé]

Exact same thing happened for the Lincoln game. No ticket on the purchase email and got to Bristol last minute and had to do a full lap of the ground at kick off (from Dolman B Block) to get my ticket from the ticket office. I’m annoyed that not only is this a bad omen after how badly that game went but I also said to the person in the ticket office “is there some way to test this to make sure this doesn’t happen again in future to people” and they stared blankly at me and in that moment in my soul I already knew exactly the same thing was going to happen the next time.

[RedM]

They currently cannot print tickets, all tickets are having to be hand written. Expect delays

[Kid in the Riot]

3 minutes ago, RedM said:

They currently cannot print tickets, all tickets are having to be hand written. Expect delays

Never change City, never change.

[RedM]

1 minute ago, Olé said:

Exact same thing happened for the Lincoln game. No ticket on the purchase email and got to Bristol last minute and had to do a full lap of the ground at kick off (from Dolman B Block) to get my ticket from the ticket office. I’m annoyed that not only is this a bad omen after how badly that game went but I also said to the person in the ticket office “is there some way to test this to make sure this doesn’t happen again in future to people” and they stared blankly at me and in that moment in my soul I already knew exactly the same thing was going to happen the next time.

To be fair everything including each turnstile is throughly tested before EVERY match. However like most businesses and homes nowadays they rely heavily on internet/technology and if this goes belly up just about everything is affected. believe me they are as frustrated as anyone

1 minute ago, Kid in the Riot said:

Never change City, never change.

See my post above

[ExiledAjax]

4 minutes ago, RedM said:

They currently cannot print tickets, all tickets are having to be hand written. Expect delays

Well there you go guys. There's your fix. Grab a pen, grab a sheet of A5, and scribble away.

[LondonRobin]

What’s the queue saying at the moment?

[IAmNick]

Why aren't they just loaded onto our season cards or whatever? 

[Kingswood Robin]

44 minutes ago, Kid in the Riot said:

FFS. Better head down the ground now then...

You've just described how I feel before every home game !

[Olé]

21 minutes ago, ExiledAjax said:

Well there you go guys. There's your fix. Grab a pen, grab a sheet of A5, and scribble away.

Can confirm the tickets today are hand drawn. It’s unlike anything experienced ever even in non league. It’s like you’re carrying a prescription from a doctor to the steward. I estimate all fans will be in their seats by about 14.30 on Tuesday.

[ExiledAjax]

1 minute ago, Olé said:

Can confirm the tickets today are hand drawn. It’s unlike anything experienced ever even in non league. It’s like you’re carrying a prescription from a doctor to the steward. I estimate all fans will be in their seats by about 14.30 on Tuesday.

Presume you've given yourself a seat upgrade? Straight to a box if I were you.

[The Gasbuster]

31 minutes ago, RedM said:

They currently cannot print tickets, all tickets are having to be hand written. Expect delays

Hand written ??!!

The sort of thing we would expect from the 15ers !

[bengalcub]

The email will come through mine just has looks like an approx 1hr delay between purchase to confirmation email

[Kid in the Riot]

Oh lord

 

Edited January 8, 2023 by Kid in the Riot

[Tinmans Love Child]

12 minutes ago, Olé said:

Can confirm the tickets today are hand drawn. It’s unlike anything experienced ever even in non league. It’s like you’re carrying a prescription from a doctor to the steward. I estimate all fans will be in their seats by about 14.30 on Tuesday.

This will work won't it?

Edited January 8, 2023 by Tinmans Love Child

[Olé]

3 minutes ago, Tinmans Love Child said:

This will work won't it?

This has finished me.

[Tinmans Love Child]

1 minute ago, Olé said:

This has finished me.

I can get you tickets for any game, any seat, any stand!

[sticks 1969]

went to watch LECCO day after England played in Milan last September 

about 350 England fans had the same idea 

 high ranking officer just stood by the turnstiles with a blank book of tickets and literally just signed his name after you give him 10 euros to gain entry 

[Davefevs]

12 minutes ago, Kid in the Riot said:

Oh lord

 

That’s my seat. Get out

[Kid in the Riot]

7 minutes ago, Tinmans Love Child said:

This will work won't it?

Home printers going off all over south Bristol 

[eardun]

If someone loses the higher or lower game, then we know the IT system is really clucked. 

[ExiledAjax]

Attendance: 99,000

[Sandhurst Red]

12 minutes ago, Tinmans Love Child said:

This will work won't it?

Arguably still more advanced than what you experience at the North Bristol Gazebo. 

[Olé]

19 minutes ago, Kid in the Riot said:

Oh lord

 

The only thing that will top this is I guarantee there will be some old timers trying to scan these today too.

[Tinmans Love Child]

20 minutes ago, Kid in the Riot said:

Oh lord

 

It's a fake there is no row 24

[Lanterne Rouge]

What would be top City is if no-one`s told the stewards or turnstile staff.........................

[Selred]

42 minutes ago, IAmNick said:

Why aren't they just loaded onto our season cards or whatever? 

Yep. I don’t see the point of a physical membership card. You can’t use it to have your tickets uploaded on it (like used too), you can’t use it to get discount or points. 

[RedM]

14 minutes ago, ExiledAjax said:

Attendance: 99,000

I was walked in through a gate not a turnstile so attendance figures will be skewed as I wasn't counted, unless the steward was counting.

In all seriousness the queues 10 mins ago for the ticket office were massive

[Davefevs]

28 minutes ago, Tinmans Love Child said:

This will work won't it?

I’ve spent 15 mins trying to read the imprinted words underneath. 

[ExiledAjax]

1 minute ago, RedM said:

I was walked in through a gate not a turnstile so attendance figures will be skewed as I wasn't counted, unless the steward was counting.

In all seriousness the queues 10 mins ago for the ticket office were massive

Go back and tell them to count you. Then go and tell the next steward. Then the next. Etc 

[Red Shadow]

35 minutes ago, Kid in the Riot said:

Oh lord

 

You really couldn't make this up in this day and age.

[Lanterne Rouge]

2 minutes ago, Davefevs said:

I’ve spent 15 mins trying to read the imprinted words underneath. 

Bread, milk, bananas, washing up liquid.................................

[Cov 77]

9 minutes ago, Lanterne Rouge said:

What would be top City is if no-one`s told the stewards or turnstile staff.........................

Just got our written ticket , will keep it as a memory of 1950 comes to Ashton gate

good news is quite a few must have bought tickets late as a longish queue, bad news incompetence rules

[Homer Simpson]

Wait until Nige turns to the bench and doesn't recognise anybody. 

[Lanterne Rouge]

I`m waiting to hear that someone`s turned up at a turnstile with one and is told they can`t get in as it`s a forgery!

[Northern Red]

This is one for the classics. Absolutely magnificent stuff.

[Rob k]

I’m still in the queue as my nephews mate wanted to come last min - I’ve just got to KFC 

[Tinmans Love Child]

36 minutes ago, Lanterne Rouge said:

Bread, milk, bananas, washing up liquid.................................

This!

[Selred]

6 minutes ago, Rob k said:

I’m still in the queue as my nephews mate wanted to come last min - I’ve just got to KFC 

Probs best you just get a bargain bucket instead. Far better than this rubbish.

[redsquirrel]

8 hours ago, Tinmans Love Child said:

This will work won't it?

id rather have one like yours than Kids, poor bloke must have been laughing at the handwriting til half time 

did anyone bag Nigels seat?

Edited January 8, 2023 by redsquirrel

[RedM]

You might laugh at the tickets being handwritten, but they worked. I would be interested to know what people could suggest as an alternative with no IT, internet or printer with very short notice?

[Davefevs]

8 minutes ago, RedM said:

You might laugh at the tickets being handwritten, but they worked. I would be interested to know what people could suggest as an alternative with no IT, internet or printer with very short notice?

Yep, too easy to lambast the club.  Shit happens, and from a few I spoke to they were impressed by how it was handled.

There us of course a slightly humorous side to seeing handwritten tickets, but imagine we have had to turn people away.

[Curr Avon]

9 hours ago, Tinmans Love Child said:

I can get you tickets for any game, any seat, any stand!

The name's Bond,  Basildon Bond.

[sglosbcfc]

9 hours ago, ExiledAjax said:

Attendance: 99,000

Last time the Gas were at Wembley...not counting those in the car park!

[Harry]

1 hour ago, RedM said:

You might laugh at the tickets being handwritten, but they worked. I would be interested to know what people could suggest as an alternative with no IT, internet or printer with very short notice?

3 options really :

1) Delay kick off by 15 mins. 
2) Get all hands to the pump at the ticket office - 20 people writing out the paper tickets would clear the queue a helluva lot quicker than 2!  
3) As I understand it, when getting to the ticket office, you had to show proof of purchase. Why not just let people do that at the turnstile and let them in. They knew there was about 13,000 spare seats in the ground, just let people in and let them sit where they want. 

Edited January 8, 2023 by Harry

[Der no.2]

1 hour ago, Curr Avon said:

The name's Bond,  Basildon Bond.

I drew

I Conquered

[Rob k]

7 hours ago, Harry said:

3 options really :

1) Delay kick off by 15 mins. 
2) Get all hands to the pump at the ticket office - 20 people writing out the paper tickets would clear the queue a helluva lot quicker than 2!  
3) As I understand it, when getting to the ticket office, you had to show proof of purchase. Why not just let people do that at the turnstile and let them in. They knew there was about 13,000 spare seats in the ground, just let people in and let them sit where they want. 

Point 3 exactly 

I can tell you i wasn’t impressed having missed 25 mins or so of the first half to literally be given a piece of paper with information i already knew on it, there was never going to be a single issue with seats today, as you say there were 13k empty seats in the ground. Why couldn’t you just show the confirmation at the turnstile and then be let in?

[RedM]

7 hours ago, Harry said:

3 options really :

1) Delay kick off by 15 mins. 
2) Get all hands to the pump at the ticket office - 20 people writing out the paper tickets would clear the queue a helluva lot quicker than 2!  
3) As I understand it, when getting to the ticket office, you had to show proof of purchase. Why not just let people do that at the turnstile and let them in. They knew there was about 13,000 spare seats in the ground, just let people in and let them sit where they want. 

Point 1. To be honest I did expect this to happen. I guess it was down to the stadium safety officer and the police who felt it wasn't necessary. I believe the Ref also has some say in this.

Point 2. All available staff regarding ticketing were scheduled to work yesterday, intact they had many more staff in than usual. They did not know about any technical issues until they arrived at the stadium and started work. More staff were in as there are generally many more pay on the day for a cup match,it was pure luck/coincidence staff were in when this happened.

Point 3. Perhaps, but the turnstile I went through had I think 4 turnstiles plus the side gate, so potentially 5 queues. This was manned by just one steward. Maybe there weren't enough stewards to put one on each queue and delays would have been there instead, dunno.

 

[Davefevs]

3 hours ago, Rob k said:

Point 3 exactly 

I can tell you i wasn’t impressed having missed 25 mins or so of the first half to literally be given a piece of paper with information i already knew on it, there was never going to be a single issue with seats today, as you say there were 13k empty seats in the ground. Why couldn’t you just show the confirmation at the turnstile and then be let in?

I’m guessing a lot of people didn’t even have proof of purchase?

Edited January 9, 2023 by Davefevs

[Rob k]

2 hours ago, Davefevs said:

I’m guessing a lot of people didn’t even have proof of purchase?

Possibly - not sure how you would have got your ticket without the proof though as these were print at home tickets and I’m sure the large majority would have had proof. Still, it’s done now so time for me to get over it

[Davefevs]

1 hour ago, Rob k said:

Possibly - not sure how you would have got your ticket without the proof though as these were print at home tickets and I’m sure the large majority would have had proof. Still, it’s done now so time for me to get over it

@RedMwere the guys in the ticket office able to check the supporter system, even if tickets themselves couldn’t be printed?

[LondonRobin]

56 minutes ago, Davefevs said:

@RedMwere the guys in the ticket office able to check the supporter system, even if tickets themselves couldn’t be printed?

I believe so I gave supporter Id number and ticket person looked on the system and the system told him the exact seats I booked. Although I could only do this as the confirmation email had come through. This didn’t come through instantly, about 11 30 so guessing some fans wouldn’t of had this when they got to the ticket office. Maybe they could show their bank card they purchased with and match it from that? 

[Davefevs]

7 minutes ago, LondonRobin said:

Maybe they could show their bank card they purchased with and match it from that? 

That was gonna be my next point…how would you tell from a bank / card statement that the line saying “Bristol City MOTO” or whatever related to this game….other than the price I guess??.

[reddoh]

On 08/01/2023 at 11:01, RedM said:

To be fair everything including each turnstile is throughly tested before EVERY match. However like most businesses and homes nowadays they rely heavily on internet/technology and if this goes belly up just about everything is affected. believe me they are as frustrated as anyone

See my post above

whats belly up?

[reddoh]

23 hours ago, RedM said:

You might laugh at the tickets being handwritten, but they worked. I would be interested to know what people could suggest as an alternative with no IT, internet or printer with very short notice?

chop the head off a chicken

Edited January 9, 2023 by reddoh
missed a f

[archie andrews]

31 minutes ago, reddoh said:

whats belly up?

same as tits up....

[Lanterne Rouge]

I just hope you all kept the tickets - they could be collector`s items in years to come, a bit like handwritten team sheets.