Bristol Sport Customer Service (update)

[Final 3 Star]

Back in January I posted on the forum about an issue regarding my Robins TV subscription (I’ll spare you the specific details). The whole thing started back in August 2022 when I contacted Robins TV with a question – they finally responded after 4 attempts but were unable to grasp the nature of my query. After further explanation they referred me to Bristol Sport. I did as they asked, but there was no response.

At that point I posted on OTIB and received an immediate response from the SLO, who promised to forward my details to the appropriate person. That was encouraging, I thought, and promptly emailed him specific details, as requested.

Four months later… nothing. During this time I’ve sent a 2nd email to Bristol Sport and a couple of follow-ups to the SLO requesting a status update but, once again, no response. As much as I’d like to give the club the benefit of the doubt, there’s clearly an issue when the people whose sole purpose is to handle customer concerns can’t even provide the courtesy of a response. And as much as I’d like to believe that Bristol Sport is staffed with an elite team of customer service professionals eager to spring into action at a moment’s notice, I somehow instead get the mental image of a handful of indifferent work-experience staffers dependent upon a template of responses, who chose to ignore anything that doesn’t neatly conform to their predetermined scenarios.

I hope I’m proven wrong. Even at this stage maybe there’s someone competent enough to resolve a query that started during the 2022 pre-season. Because, here’s the thing… as someone whose family association with BCFC goes back several generations – my grandfather played for the club alongside Billy Wedlock, my father was a lifelong fan and spent decades commentating on games for Hospital Broadcast, and I’m coming up on 60 years as a supporter – being told, in effect, that “we simply can’t be bothered” does not sit well with me. Not one bit.

[frenchred]

Same old story I'm afraid with everyone at the club who is supposed to be customer facing. They have your money that's all they are concerned about.

Championship on field conference south off of it!

[Sleepy1968]

If they've taken money and not provided a service and you cant get refunded via paypal/credit card, then I guess it's time for the small claims court.

[Final 3 Star]

2 minutes ago, Sleepy1968 said:

If they've taken money and not provided a service and you cant get refunded via paypal/credit card, then I guess it's time for the small claims court.

Thanks, Sleepy. It's actually a different situation, so this wouldn't apply.

[Sleepy1968]

2 hours ago, Final 3 Star said:

Thanks, Sleepy. It's actually a different situation, so this wouldn't apply.

Okay, sorry. Pressumably it's not something that the collective wit of forum RobinsTV users could try to answer? (If we haven't tried before?)

[Final 3 Star]

Thanks for the offer, but it's definitely in the hands of the club.

Last pre-season there was an early-bird incentive offer to renew before the end of August. My subscription used to auto-renew in August but the club moved it to December a couple of years ago. So I contacted Robins TV and asked whether my auto-renew would be charged at the discounted rate. If not, I said they had my permission to charge my card early so I could get the cheaper price. By the time Robins TV finally got round to responding (4 months later) my account had been charged the full rate. They still couldn't grasp what I was asking until I suggested they refund me difference between the discounted and full rate, seeing as it was handled so badly. At that point they said I should contact Bristol Sport. And that's where the story picks up at the top of this thread.

[reddoh]

28 minutes ago, Final 3 Star said:

Thanks for the offer, but it's definitely in the hands of the club.

Last pre-season there was an early-bird incentive offer to renew before the end of August. My subscription used to auto-renew in August but the club moved it to December a couple of years ago. So I contacted Robins TV and asked whether my auto-renew would be charged at the discounted rate. If not, I said they had my permission to charge my card early so I could get the cheaper price. By the time Robins TV finally got round to responding (4 months later) my account had been charged the full rate. They still couldn't grasp what I was asking until I suggested they refund me difference between the discounted and full rate, seeing as it was handled so badly. At that point they said I should contact Bristol Sport. And that's where the story picks up at the top of this thread.

where'si the they are fuckimg  arse holrs  emoji