wayne allisons tongues Posted August 15, 2023 Report Share Posted August 15, 2023 Just looking at ordering tickets for a few games and seen booking fees have gone up again. Have the club given a reason for the increase. Seems over the phone has doubled to £2 a booking. Don’t get what the charges are for, don’t we pay people’s wages through tickets etc. already. 1 Quote Link to comment Share on other sites More sharing options...
David Woody Posted August 15, 2023 Report Share Posted August 15, 2023 Can’t understand a booking fee for an online transaction with a print at home ticket. What exactly is the cost to the club they are trying to cover? Charge is per ticket too not per transaction. 9 1 Quote Link to comment Share on other sites More sharing options...
BS3City Posted August 15, 2023 Report Share Posted August 15, 2023 4 minutes ago, David Woody said: Can’t understand a booking fee for an online transaction with a print at home ticket. What exactly is the cost to the club they are trying to cover? Charge is per ticket too not per transaction. 100% agree! Had the same with 3 x tickets I bought for the Oxford game, an extra £3.75!!! Quote Link to comment Share on other sites More sharing options...
Meh Posted August 15, 2023 Report Share Posted August 15, 2023 I raised this on “X” recently as they were advertising Oxford tickets “from £10 for adults” and I said this is inaccurate as the cheapest you could actually pay was £11.25 even if you order online and print at home. The usual “club can do no wrong brigade” had a moan back at me in the comments - standard !! 3 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 15, 2023 Admin Report Share Posted August 15, 2023 59 minutes ago, wayne allisons tongues said: Just looking at ordering tickets for a few games and seen booking fees have gone up again. Have the club given a reason for the increase. Seems over the phone has doubled to £2 a booking. Don’t get what the charges are for, don’t we pay people’s wages through tickets etc. already. Best to have a scan through the Oxford thread it has already been discussed on there Quote Link to comment Share on other sites More sharing options...
cheese Posted August 15, 2023 Report Share Posted August 15, 2023 16 minutes ago, Meh said: I raised this on “X” recently as they were advertising Oxford tickets “from £10 for adults” and I said this is inaccurate as the cheapest you could actually pay was £11.25 even if you order online and print at home. The usual “club can do no wrong brigade” had a moan back at me in the comments - standard !! Well, the club can do no wrong. Stop moaning. Thank you Cheese - Captain of the Club can do no wrong Brigade - Black Watch Division. Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 15, 2023 Report Share Posted August 15, 2023 Bugs me too, this one. When there’s no option then it should just be part of the advertised price. And I reckon City must be sailing very close to the edge in terms of the Advertising Standards Authority…..if anyone fancies referring a case to them! https://www.asa.org.uk/advice-online/ticket-pricing-1.html 3 1 Quote Link to comment Share on other sites More sharing options...
Shrewsburyred Posted August 15, 2023 Report Share Posted August 15, 2023 It’s scandalous. £6 booking fee for 3 tickets 1 adult 1 OAP (me) 1 14 year old £90 for 3 tickets in the Dolman level with penalty area. 1 Quote Link to comment Share on other sites More sharing options...
Bar BS3 Posted August 15, 2023 Report Share Posted August 15, 2023 Booking fees are annoying, no doubt - but everything has them. Concert, theatre, cinema aswell I think... It's not just something we have made up. Why booking fees can't just be swallowed up in the actual vostok is annoying. I'd rather pay £35 for a ticket than £30 plus £5 booking fee - for some reason..! 3 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 15, 2023 Admin Report Share Posted August 15, 2023 2 hours ago, Bar BS3 said: Booking fees are annoying, no doubt - but everything has them. Concert, theatre, cinema aswell I think... It's not just something we have made up. Why booking fees can't just be swallowed up in the actual vostok is annoying. I'd rather pay £35 for a ticket than £30 plus £5 booking fee - for some reason..! Please see my post above It has been raised with the club 2 Quote Link to comment Share on other sites More sharing options...
Selred Posted August 15, 2023 Report Share Posted August 15, 2023 6 hours ago, italian dave said: Bugs me too, this one. When there’s no option then it should just be part of the advertised price. And I reckon City must be sailing very close to the edge in terms of the Advertising Standards Authority…..if anyone fancies referring a case to them! https://www.asa.org.uk/advice-online/ticket-pricing-1.html I did the other week over the membership actually. Got an email back from ASA last week saying it’s been raised to the club. 2 Quote Link to comment Share on other sites More sharing options...
Tinmans Love Child Posted August 16, 2023 Report Share Posted August 16, 2023 As discussed in the membership thread, It boils down to the lack of choice for how you receive your tickets. The only option now is to print at home/show on your phone, so the price advertised should be inclusive of all costs including booking fee as per ASA guidance. I think somebody mentioned that when raised before the club said they would check what other clubs do which is a poor response, they are effectively saying that if other clubs screw their fans then we will do the same! How about so the right thing by your own fans and screw the other clubs who are wrong! 3 Quote Link to comment Share on other sites More sharing options...
Red Cloud Posted August 16, 2023 Report Share Posted August 16, 2023 Booking Fees are a scam pioneered by TicketShafter 1 Quote Link to comment Share on other sites More sharing options...
wayne allisons tongues Posted August 16, 2023 Author Report Share Posted August 16, 2023 (edited) Most companies do charge booking fees. Just the way the price has doubled in some cases that I think is bad from the club. Still can’t believe you buy a membership and are charged a booking fee, why isn’t that part of the price. If I join a club society they don’t charge a fee on top to join so why do we with memberships. Go on the OS and says membership £25 go and pay £26.25 false advertising again from the club. Edited August 16, 2023 by wayne allisons tongues 1 Quote Link to comment Share on other sites More sharing options...
East End Old Boy Posted August 16, 2023 Report Share Posted August 16, 2023 8 hours ago, Red Cloud said: Booking Fees are a scam pioneered by TicketShafter I thought ticket price and booking fee were shown separate, due to VAT being part of one or the others charge? Quote Link to comment Share on other sites More sharing options...
wayne allisons tongues Posted August 21, 2023 Author Report Share Posted August 21, 2023 Have we had any reply from the club as to why we are charging booking fees. Looking into buying Hull tickets and it’s £1.25 booking fee per ticket. If you order from Hull and go in home end it’s £1.25 postage for all tickets. Why we charging a booking fee for away tickets? 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 21, 2023 Admin Report Share Posted August 21, 2023 33 minutes ago, wayne allisons tongues said: Have we had any reply from the club as to why we are charging booking fees. Looking into buying Hull tickets and it’s £1.25 booking fee per ticket. If you order from Hull and go in home end it’s £1.25 postage for all tickets. Why we charging a booking fee for away tickets? No Though I can tell you that just this morning it has been agreed that a sub group from the SC&T will be meeting on a monthly basis with the football club The first meeting is on Wednesday 13th September where I would assume an update will be provided (If not earlier) 1 Quote Link to comment Share on other sites More sharing options...
Davefevs Posted August 21, 2023 Report Share Posted August 21, 2023 Out of interest do you know when the next fans forum will be? Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 21, 2023 Admin Report Share Posted August 21, 2023 2 hours ago, Davefevs said: Out of interest do you know when the next fans forum will be? Do you mean those held at away games? I'm not aware there is one planned, whether that means never happening again I don't know for sure Quote Link to comment Share on other sites More sharing options...
East End Old Boy Posted August 21, 2023 Report Share Posted August 21, 2023 1 minute ago, phantom said: Do you mean those held at away games? I'm not aware there is one planned, whether that means never happening again I don't know for sure Steve Lansdown said he would be happy to attend a forum at an away game, but he’s not organising/arranging one - if one is organised, obviously with notice, he said during his Q&A at the Senior Reds lunch that he would attend! Quote Link to comment Share on other sites More sharing options...
Davefevs Posted August 21, 2023 Report Share Posted August 21, 2023 17 minutes ago, phantom said: Do you mean those held at away games? I'm not aware there is one planned, whether that means never happening again I don't know for sure No I mean like the one at the Hen & Chicken best part of a year ago, when RG, Tins and Nige took Qs. 1 Quote Link to comment Share on other sites More sharing options...
Rocking Red Cyril Posted August 21, 2023 Report Share Posted August 21, 2023 It's all about rip off Britain. Profit is the key word. Sod the customer, just get as much from them as you can . As I have said before football run by accountants 2 Quote Link to comment Share on other sites More sharing options...
MelksRed Posted August 21, 2023 Report Share Posted August 21, 2023 Money above all else. Ticket price rises. Admin Fees (when we do it all ourselves) Away ticket allocations. We forget its a business....our emotional investment is secondary. 1 1 Quote Link to comment Share on other sites More sharing options...
Rob k Posted August 22, 2023 Report Share Posted August 22, 2023 I found out Sat when trying to buy a shirt with cash that Cash is completely banned in AG these days!! When did that happen? 1 Quote Link to comment Share on other sites More sharing options...
Coombsy Posted August 22, 2023 Report Share Posted August 22, 2023 4 hours ago, Rob k said: I found out Sat when trying to buy a shirt with cash that Cash is completely banned in AG these days!! When did that happen? Years ago shop bars etc when was the last time you bought anything at the gate Quote Link to comment Share on other sites More sharing options...
Rob k Posted August 22, 2023 Report Share Posted August 22, 2023 1 minute ago, Coombsy said: Years ago shop bars etc when was the last time you bought anything at the gate Hahaha im a card man so never realised, it was only because it was my nephews birthday and he had some cash and wanted a new shirt so i went in and got it for him. Quote Link to comment Share on other sites More sharing options...
elhombrecito Posted August 25, 2023 Report Share Posted August 25, 2023 Just had an email from the club about Norwich tickets. Got to love how small, and in barely readable colours, they've put the bit about the booking fee. 1 1 Quote Link to comment Share on other sites More sharing options...
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