citymum Posted December 31, 2023 Report Share Posted December 31, 2023 My ticket hasn’t updated for the Millwall match yet. I’ve done the usual stuff (turning automatic updates off and on etc) with no luck. Anybody else had this issue I’d be grateful for any help. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
TinMan's left peg Posted December 31, 2023 Report Share Posted December 31, 2023 Just now, citymum said: My ticket hasn’t updated for the Millwall match yet. I’ve done the usual stuff (turning automatic updates off and on etc) with no luck. Anybody else had this issue I’d be grateful for any help. Thanks in advance. Yep me too. I’ve emailed supporter services but not heard back yet Quote Link to comment Share on other sites More sharing options...
Barkhamred Posted December 31, 2023 Report Share Posted December 31, 2023 Just switched automatic updates on and off and it did update. Maybe try again. 4 Quote Link to comment Share on other sites More sharing options...
TinMan's left peg Posted December 31, 2023 Report Share Posted December 31, 2023 Just managed to fix this by logging into my ticket account, selecting my season ticket and then re-downloading the pass to my wallet. Not sure why it didn’t do it automatically tho. 11 minutes ago, TinMan's left peg said: Yep me too. I’ve emailed supporter services but not heard back yet Quote Link to comment Share on other sites More sharing options...
Sir Geoff Posted December 31, 2023 Report Share Posted December 31, 2023 11 minutes ago, TinMan's left peg said: Yep me too. I’ve emailed supporter services but not heard back yet If you go to the ticket kiosk on matchday there is a dedicated 'help' window at the end for Digital ticket issues. Quote Link to comment Share on other sites More sharing options...
citymum Posted December 31, 2023 Author Report Share Posted December 31, 2023 6 minutes ago, TinMan's left peg said: Just managed to fix this by logging into my ticket account, selecting my season ticket and then re-downloading the pass to my wallet. Not sure why it didn’t do it automatically tho. Thanks. This worked for me too. 1 Quote Link to comment Share on other sites More sharing options...
Coombsy Posted December 31, 2023 Report Share Posted December 31, 2023 Just scan he last one it will still work 2 Quote Link to comment Share on other sites More sharing options...
Red Army 75 Posted December 31, 2023 Report Share Posted December 31, 2023 21 minutes ago, Barkhamred said: Just switched automatic updates on and off and it did update. Maybe try again. Yep worked for me Quote Link to comment Share on other sites More sharing options...
ever-red Posted December 31, 2023 Report Share Posted December 31, 2023 Try turning your phone off then back on? Quote Link to comment Share on other sites More sharing options...
Frankie_Red Posted December 31, 2023 Report Share Posted December 31, 2023 32 minutes ago, Coombsy said: Just scan he last one it will still work Yes, my daughters hadn’t updated for the Hull game from the Sunderland game. The steward on the gate as we entered said to try it anyway. Worked no problem. 1 Quote Link to comment Share on other sites More sharing options...
Sleepy1968 Posted December 31, 2023 Report Share Posted December 31, 2023 4 minutes ago, Frankie_Red said: Yes, my daughters hadn’t updated for the Hull game from the Sunderland game. The steward on the gate as we entered said to try it anyway. Worked no problem. Because of this I don't even bother to check any more. Also, worse case, take a snapshot of the QR code that appears at the bottom of the ticket (Android at least), email somewhere safe/save on a spare/friends phone, and use this for access in a pinch. Quote Link to comment Share on other sites More sharing options...
Gimme Shelton Posted December 31, 2023 Report Share Posted December 31, 2023 If it doesn't work at the turnstile the stewards will pull you to one side and when there's 3 or 4 of you they will open the side gate and let you in. Quote Link to comment Share on other sites More sharing options...
knache-red Posted December 31, 2023 Report Share Posted December 31, 2023 I have had this problem for several games so far, your tickets could be just “hidden” (my grandson, useful these days) knew about it so it seems to be quite common. It involves dragging the screen down but for a step by step full explanation contact Supporter Services on the “unhide” sequence, takes 30 seconds. Appreciate its too late for tomorrow but useful for the future. Quote Link to comment Share on other sites More sharing options...
BCFC31 Posted December 31, 2023 Report Share Posted December 31, 2023 This happens to me alot I just scan it anyway and it still let's me in 1 Quote Link to comment Share on other sites More sharing options...
Fjmcity Posted December 31, 2023 Report Share Posted December 31, 2023 3 hours ago, Barkhamred said: Just switched automatic updates on and off and it did update. Maybe try again. This. Shouldn’t have to do it like that, but it does work i will say this is preferable to it updating 6 times a week and then not moving off my Home Screen for years after a match. I know there’s a game, I’ve just been! Quote Link to comment Share on other sites More sharing options...
elhombrecito Posted December 31, 2023 Report Share Posted December 31, 2023 I don't even look at what game it says, as it works regardless. Quote Link to comment Share on other sites More sharing options...
Denbury Red Posted December 31, 2023 Report Share Posted December 31, 2023 It really is no issue - the match info is just for show - IT can't determine any difference to the NFC details held on your phone - it will always work irrespective of which match is shown. 1 Quote Link to comment Share on other sites More sharing options...
knache-red Posted December 31, 2023 Report Share Posted December 31, 2023 So basically what you are saying seems like a definition for a digital season card - would be much more straightforward Quote Link to comment Share on other sites More sharing options...
CliftonCliff Posted January 1 Report Share Posted January 1 20 hours ago, Sleepy1968 said: Because of this I don't even bother to check any more. Also, worse case, take a snapshot of the QR code that appears at the bottom of the ticket (Android at least), email somewhere safe/save on a spare/friends phone, and use this for access in a pinch. Thanks. Mate of mine has found this, too, but it seems to be Android-specific, as you imply, and for the information of others with an Apple device, does not seem to be possible on iPhone Quote Link to comment Share on other sites More sharing options...
CliftonCliff Posted January 1 Report Share Posted January 1 Just in case it's useful for anyone else to know, somewhat to my surprise (based on previous experience), I did actually get a fairly prompt response to an email to Supporter Services (fair play to them), with the advice to turn automatic updates in Wallet off and on again. It worked, in line with what I think some others also suggested above. Problem solved - although it does sound very much like it would probably have just worked, anyway. Thanks to all the tech-savvy members who offered advice. Cheers. 1 1 Quote Link to comment Share on other sites More sharing options...
Numero Uno Posted January 1 Report Share Posted January 1 1 hour ago, CliftonCliff said: Just in case it's useful for anyone else to know, somewhat to my surprise (based on previous experience), I did actually get a fairly prompt response to an email to Supporter Services (fair play to them), with the advice to turn automatic updates in Wallet off and on again. It worked, in line with what I think some others also suggested above. Problem solved - although it does sound very much like it would probably have just worked, anyway. Thanks to all the tech-savvy members who offered advice. Cheers. Did all that, didn’t work but let me in with the Hull ticket!! Quote Link to comment Share on other sites More sharing options...
Leveller Posted January 1 Report Share Posted January 1 Mine was still showing Hull and it let me in. It’s still showing Hull now. Quote Link to comment Share on other sites More sharing options...
Davefevs Posted January 1 Report Share Posted January 1 5 minutes ago, Leveller said: Mine was still showing Hull and it let me in. It’s still showing Hull now. 3-2 win incoming then! 1 Quote Link to comment Share on other sites More sharing options...
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