YCbrs Posted January 10 Report Share Posted January 10 1 hour ago, pj76 said: If all STs buy tickets there will still be the best part of 9000 left at 10am, so fingers crossed members with fast fingers will be able to buy. Might want to double check the customer relationships on your account before 10am. I had to adjust daughter's status so I could get hers. Details further up the thread. Good luck! Thanks for the heads up mate, have just made them both strong relationships on my settings so SHOULD be straightforward but I'm not going to kid myself that much. Quote Link to comment Share on other sites More sharing options...
Shauntaylor85 Posted January 10 Report Share Posted January 10 8 hours ago, Slack said: Share with the group ... I know it's £1.50 but a booking fee for a ticket you can't opt out of it ?! Howwwww I have no issues paying a booking fee, any profit to the club is good, we want our club to be successful. I have happily paid £40 and think we should have maximised revenue more personally for this game. Quote Link to comment Share on other sites More sharing options...
richwwtk Posted January 10 Report Share Posted January 10 1 hour ago, A Horse With No Name said: And they started selling tickets two hours before the advertised opening time as they could see there were more in the queue than tickets available. Yep, they were supposed to go on sale at 10am iirc, got down there at 6am with my mate and the queue was from the Williams ticket office, onto Ashton Road and way back past the Dolman entrance. They were selling 4 tickets per person so people were buying them, going to the back of the queue and offering them for double face value, that's how we managed to get tickets in the end. 1 Quote Link to comment Share on other sites More sharing options...
Davefevs Posted January 10 Report Share Posted January 10 11 minutes ago, Shauntaylor85 said: I have no issues paying a booking fee, any profit to the club is good, we want our club to be successful. I have happily paid £40 and think we should have maximised revenue more personally for this game. Yin and Yang I guess. If West Ham had priced the first game at normal prices, we probably wouldn’t have sold 9k, nor West Ham 53k, and don’t forget we get half(ish) of their gate receipts. And with the replay now on bbc, I doubt we would sell out AG either if we charged normal prices. 2 Quote Link to comment Share on other sites More sharing options...
exAtyeoMax Posted January 10 Report Share Posted January 10 24 minutes ago, Shauntaylor85 said: I have no issues paying a booking fee, any profit to the club is good, we want our club to be successful. I have happily paid £40 and think we should have maximised revenue more personally for this game. It wouldn’t have been fair to me. I wouldn’t have paid £40, that’s extortionate especially when factoring travel costs etc. Not everyone lives locally. 1 Quote Link to comment Share on other sites More sharing options...
Olé Posted January 10 Report Share Posted January 10 19 hours ago, Davefevs said: Yep, several factors in play for SCA (Strong Customer Authentication), to things like is your device “trusted” (eg have you successfully used this device in the past), is BCFC someone you’ve successfully bought from before, the amount of the txn, the fraud rates of your card provider, etc, etc. I worked on this in the past, it was quite interesting stuff, especially working with the Fraud dept and some of the stories they had! As you know Dave, this is something I know a fair amount about (my old business was one of the first ever to implement 3DS in the UK). I would say there is a good chance there is something wrong with their 3D Secure implementation in the platform our booking fees pay for (!), and your point on it relating to specific SCA trusted device/card combinations has some logic. As @italian dave said (and I always experience) this error can be rectified by a MOTO purchase over the phone using the exact same card As @mattjb alluded to, you can try several cards and find a card that works, suggesting it's previously used card x device combinations I used this card to purchase away tickets all the time, but I have a feeling I only get this problem on City's site when using my work laptop I had the exact same error in a prior season, I opened a different browser same machine and it worked (device fingerprint includes browser) All of which points to 3D Secure failing on a specific prior card x device combination. Also instinctively the timing of the error after 4-5 seconds from payment submissions feels like the result of a convoluted failure of 3D Secure message exchanges too. What I can't understand is why these errors (have existed for at least 2 years) are not being logged and investigated. 4 Quote Link to comment Share on other sites More sharing options...
mattjb Posted January 10 Report Share Posted January 10 2 minutes ago, Olé said: As you know Dave, this is something I know a fair amount about (my old business was one of the first ever to implement 3DS in the UK). I would say there is a good chance there is something wrong with their 3D Secure implementation in the platform our booking fees pay for (!), and your point on it relating to specific SCA trusted device/card combinations has some logic. As @italian dave said (and I always experience) this error can be rectified by a MOTO purchase over the phone using the exact same card As @mattjb alluded to, you can try several cards and find a card that works, suggesting it's previously used card x device combinations I used this card to purchase away tickets all the time, but I have a feeling I only get this problem on City's site when using my work laptop I had the exact same error in a prior season, I opened a different browser same machine and it worked (device fingerprint includes browser) All of which points to 3D Secure failing on a specific prior card x device combination. Also instinctively the timing of the error after 4-5 seconds from payment submissions feels like the result of a convoluted failure of 3D Secure message exchanges too. What I can't understand is why these errors (have existed for at least 2 years) are not being logged and investigated. I never have any issues with any of my cards buying anything online or anywhere else so as you say it’s got to be something in their online payment system . At least now we know we can try a different card, browser or device before resorting to the dreaded phone call! Quote Link to comment Share on other sites More sharing options...
Betty Swallocks Posted January 10 Report Share Posted January 10 7 hours ago, YCbrs said: Hoping any season ticket holders can give an idea of how many tickets will be left at 10am? I'm a member and was hoping they'd have an extra priority window for having attended 3/5 games etc, because I'm sure at £27 for 12 months and the cup ticket price caps there will be a LOT of new members. Wondering what the odds are of getting 3 seats (got my old man and my mate linked to my account) by eachother are if I'm online and logged in for 9.30, ready for release at 10. İn the case there isn't any 3 together how is 2 looking? Cheers boys Top tip: start refreshing the ticket page about 9:57/58. Quote Link to comment Share on other sites More sharing options...
The Original OTIB Posted January 10 Report Share Posted January 10 2 minutes ago, mattjb said: I never have any issues with any of my cards buying anything online or anywhere else so as you say it’s got to be something in their online payment system . At least now we know we can try a different card, browser or device before resorting to the dreaded phone call! Bristol Sport ticket purchase failure this a.m. Nobody at club available, here or elsewhere. Can't buy my reserved seats! Quote Link to comment Share on other sites More sharing options...
mattjb Posted January 10 Report Share Posted January 10 5 minutes ago, The Original OTIB said: Bristol Sport ticket purchase failure this a.m. Nobody at club available, here or elsewhere. Can't buy my reserved seats! Have you tried a card in a partner/ family member’s name ? Worked for me. Also try change of browser or device as suggested above. Hope you get it sorted Quote Link to comment Share on other sites More sharing options...
The Original OTIB Posted January 10 Report Share Posted January 10 1 minute ago, mattjb said: Have you tried a card in a partner/ family member’s name ? Worked for me. Also try change of browser or device as suggested above. Hope you get it sorted Done all that, no joy thanks. Quote Link to comment Share on other sites More sharing options...
mattjb Posted January 10 Report Share Posted January 10 18 minutes ago, Olé said: As you know Dave, this is something I know a fair amount about (my old business was one of the first ever to implement 3DS in the UK). I would say there is a good chance there is something wrong with their 3D Secure implementation in the platform our booking fees pay for (!), and your point on it relating to specific SCA trusted device/card combinations has some logic. As @italian dave said (and I always experience) this error can be rectified by a MOTO purchase over the phone using the exact same card As @mattjb alluded to, you can try several cards and find a card that works, suggesting it's previously used card x device combinations I used this card to purchase away tickets all the time, but I have a feeling I only get this problem on City's site when using my work laptop I had the exact same error in a prior season, I opened a different browser same machine and it worked (device fingerprint includes browser) All of which points to 3D Secure failing on a specific prior card x device combination. Also instinctively the timing of the error after 4-5 seconds from payment submissions feels like the result of a convoluted failure of 3D Secure message exchanges too. What I can't understand is why these errors (have existed for at least 2 years) are not being logged and investigated. Surely failing to get this sorted will be costing them in some lost sales , imagine if you are someone who doesn’t go very often but on a Saturday morning decide to go to game and have payment problems . Rather than wait in a queue on the phone they’d be likely to say **** it I won’t bother Quote Link to comment Share on other sites More sharing options...
Baldyman Posted January 10 Report Share Posted January 10 13 hours ago, elhombrecito said: Bought £10 tickets with no booking fee. Well I guess that’s good in that case . At least we know it’s not anything deliberate, just random . We do like a tombola at The Gate 1 Quote Link to comment Share on other sites More sharing options...
ChippenhamRed Posted January 10 Report Share Posted January 10 Just logged in as a member. Seat availability constantly changing from none to hundreds. Usual shambles. Something’s up with it. Quote Link to comment Share on other sites More sharing options...
Red Exile Posted January 10 Report Share Posted January 10 (edited) All sorted 2x members. Paid a booking fee - which as everyone else suggests is almost incomprehensible for a print at home online ticket. Surely more transparent to simply up the price. But hey. Better than expected experience done in seconds. EDIT: But that was just my experience. And I did get online just before 10.00. Edited January 10 by Red Exile 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted January 10 Report Share Posted January 10 1 minute ago, ChippenhamRed said: Just logged in as a member. Seat availability constantly changing from none to hundreds. Usual shambles. Something’s up with it. You’d imagine, at bang on 10am, that’s not unconnected with it being the exact time season ticket holders lose their reserved seats. Quote Link to comment Share on other sites More sharing options...
BCFC11 Posted January 10 Report Share Posted January 10 Anyone else getting this ffs, trying to get my seasonticket seats, says same for me plus 2 kids. The number of tickets owned by ********* exceeds their limitations! Please click "Assign Owners" and assign the ticket(s) to a qualifying owner. Oops! It looks like you're trying to purchase something that you're not entitled to. Please try purchasing a different price type, or alternatively call us on 01179630600. Quote Link to comment Share on other sites More sharing options...
ChippenhamRed Posted January 10 Report Share Posted January 10 Just now, italian dave said: You’d imagine, at bang on 10am, that’s not unconnected with it being the exact time season ticket holders lose their reserved seats. It’s utterly hopeless. Just singles available. That cannot be the case. Quote Link to comment Share on other sites More sharing options...
Betty Swallocks Posted January 10 Report Share Posted January 10 2 minutes ago, ChippenhamRed said: Just logged in as a member. Seat availability constantly changing from none to hundreds. Usual shambles. Something’s up with it. Unsold season ticket holder seats became available on the ticket site a couple of minutes after 10. Quote Link to comment Share on other sites More sharing options...
ChippenhamRed Posted January 10 Report Share Posted January 10 Just now, Betty Swallocks said: Unsold season ticket holder seats became available on the ticket site a couple of minutes after 10. Right now there are hardly any available in any block. It’s all over the shop. Quote Link to comment Share on other sites More sharing options...
The Original OTIB Posted January 10 Report Share Posted January 10 Just now, Betty Swallocks said: Unsold season ticket holder seats became available on the ticket site a couple of minutes after 10. Probably as system failing all morning, many glitches Quote Link to comment Share on other sites More sharing options...
Ashton Yate Posted January 10 Report Share Posted January 10 Ticket availability is all over the shop! Hardly anything available at all! Can't believe that is correct. Must just be everyone logging in at same time, or maybe not released the season tickets yet. Think I might wait 30 mins for it to calm down! Quote Link to comment Share on other sites More sharing options...
The Original OTIB Posted January 10 Report Share Posted January 10 Just now, Ashton Yate said: Ticket availability is all over the shop! Hardly anything available at all! Can't believe that is correct. Must just be everyone logging in at same time, or maybe not released the season tickets yet. Think I might wait 30 mins for it to calm down! Items in baskets won't show. Trying to pay another story. Quote Link to comment Share on other sites More sharing options...
Engvall’s Splinter Posted January 10 Report Share Posted January 10 (edited) 5 minutes ago, BCFC11 said: Anyone else getting this ffs, trying to get my seasonticket seats, says same for me plus 2 kids. The number of tickets owned by ********* exceeds their limitations! Please click "Assign Owners" and assign the ticket(s) to a qualifying owner. Oops! It looks like you're trying to purchase something that you're not entitled to. Please try purchasing a different price type, or alternatively call us on 01179630600. Getting the same !!! What a shambles Also the price is full price ? Edited January 10 by Engvall’s Splinter Quote Link to comment Share on other sites More sharing options...
ChippenhamRed Posted January 10 Report Share Posted January 10 1 minute ago, Ashton Yate said: Ticket availability is all over the shop! Hardly anything available at all! Can't believe that is correct. Must just be everyone logging in at same time, or maybe not released the season tickets yet. Think I might wait 30 mins for it to calm down! When I logged on at 9:58 there was briefly none, then loads, then hardly any. Purely based on the maths there has to be loads there, but as usual this club can’t get the basics right and we’re all wasting our time. Quote Link to comment Share on other sites More sharing options...
italian dave Posted January 10 Report Share Posted January 10 46 minutes ago, Olé said: As you know Dave, this is something I know a fair amount about (my old business was one of the first ever to implement 3DS in the UK). I would say there is a good chance there is something wrong with their 3D Secure implementation in the platform our booking fees pay for (!), and your point on it relating to specific SCA trusted device/card combinations has some logic. As @italian dave said (and I always experience) this error can be rectified by a MOTO purchase over the phone using the exact same card As @mattjb alluded to, you can try several cards and find a card that works, suggesting it's previously used card x device combinations I used this card to purchase away tickets all the time, but I have a feeling I only get this problem on City's site when using my work laptop I had the exact same error in a prior season, I opened a different browser same machine and it worked (device fingerprint includes browser) All of which points to 3D Secure failing on a specific prior card x device combination. Also instinctively the timing of the error after 4-5 seconds from payment submissions feels like the result of a convoluted failure of 3D Secure message exchanges too. What I can't understand is why these errors (have existed for at least 2 years) are not being logged and investigated. The other thing I’ve noticed is that when it’s a SCA, 3DS, whatever it’s called issue it’s a transaction failure as opposed to a declined payment. In other words, if you ring your card provider they tell you there’s no problem with your card. Completely agree about the time taken to get it fixed though. I had the problem when trying to set up a recurring payment mandate with a company in Italy. That, I can see, might be problematic. But they got it fixed fairly quickly - and in the meantime kept me updated. Quote Link to comment Share on other sites More sharing options...
ChippenhamRed Posted January 10 Report Share Posted January 10 This is absolutely ridiculous. Was expecting to take a few minutes out of my work day to sort this. Now have no idea when the tickets will become available and how long I’ll have to wait. Utter shambles. Quote Link to comment Share on other sites More sharing options...
mattjb Posted January 10 Report Share Posted January 10 6 minutes ago, italian dave said: The other thing I’ve noticed is that when it’s a SCA, 3DS, whatever it’s called issue it’s a transaction failure as opposed to a declined payment. In other words, if you ring your card provider they tell you there’s no problem with your card. Completely agree about the time taken to get it fixed though. I had the problem when trying to set up a recurring payment mandate with a company in Italy. That, I can see, might be problematic. But they got it fixed fairly quickly - and in the meantime kept me updated. It’s been like it for years, I used to get the same problems when I had membership instead of a ST and that was at least 2 years ago Quote Link to comment Share on other sites More sharing options...
italian dave Posted January 10 Report Share Posted January 10 9 minutes ago, Engvall’s Splinter said: Getting the same !!! What a shambles Also the price is full price ? For members, yes. The £5 only applies to,league games, Quote Link to comment Share on other sites More sharing options...
OldlandReddies Posted January 10 Report Share Posted January 10 My relationship on ticket site is 'Family' and I have a membership but my 'Buy Ticket ' button is greyed out ?? Quote Link to comment Share on other sites More sharing options...
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