Red Ferret Posted August 18, 2007 Report Share Posted August 18, 2007 Trying to find an external organisation who could put pressure on Premium TV is a bit tricky. Not sure if any of the linked bodies below would be worth sending an email to?http://www.cre.gov.uk/media/complaints.htmlI feel that just sending emails to Premium TV wouldnt get anything solved in the long run. A higher authority who regulates these things needs to be informed Link to comment Share on other sites More sharing options...
Simon Lambley Posted August 18, 2007 Report Share Posted August 18, 2007 if we really want a reaction we need to E.mail and write , date everything and back-upcompanys always lose relevant documentation during complaints.check out the Best Internet provider complaints system, make officialofficially complain to bristol city website , although match live isn't city owned city offer the option ( therefore should monitor and police ) not alot been done on that front.and finally stay calm , don't use abusive , or derogitory remarks these will only be used against you.if talkin on phone always record conversation or ask for a Bt transcript of call ( BT must be notified beforehand) Link to comment Share on other sites More sharing options...
Dolman Block B Posted August 18, 2007 Report Share Posted August 18, 2007 think i might send something along these lines to complaintsAs i Pay for a "service " from yourselves that i am NOT receiving i would like to :1) make this a statement of complaint (Official)2) I feel that if i didnt honour my side of the subscription service i would be punished , Therefore i feel it is right that a company that takes regular funding yet doesnt provide a service should too be punished.3) Full refund of subscription fee and compensation for undue hassle and stress.4) a complete cancellation of subcription .In this day and age , media gives plenty of options , i would rather pay my money else where for a reliable serviceGood lad, and tell them, thousands of others around feel the same way Link to comment Share on other sites More sharing options...
City_pete1 Posted August 18, 2007 Report Share Posted August 18, 2007 if we really want a reaction we need to E.mail and write , date everything and back-upcompanys always lose relevant documentation during complaints.check out the Best Internet provider complaints system, make officialofficially complain to bristol city website , although match live isn't city owned city offer the option ( therefore should monitor and police ) not alot been done on that front.and finally stay calm , don't use abusive , or derogitory remarks these will only be used against you.if talkin on phone always record conversation or ask for a Bt transcript of call ( BT must be notified beforehand)How Ironic, I found a complaints form... I filled it in with all the details... And guess what, I clicked send and it said "service unavailable"http://www.bcfc.premiumtv.co.uk/help/help/0,,~,00.html Link to comment Share on other sites More sharing options...
Red Head Posted August 18, 2007 Report Share Posted August 18, 2007 Bloody thing is a joke, I was logged in at 2.30, everything fine until 2.55, then I got booted off and cant get back in..Absolutely right - t0$$er$!I am asking for a refund on Monday. Link to comment Share on other sites More sharing options...
paignton red Posted August 18, 2007 Report Share Posted August 18, 2007 just got in from work, am i the only one who still can't get commentary or are they still pissing other people off? Link to comment Share on other sites More sharing options...
City_pete1 Posted August 18, 2007 Report Share Posted August 18, 2007 just got in from work, am i the only one who still can't get commentary or are they still pissing other people off?Join the long, long list of unhappy people!..... Link to comment Share on other sites More sharing options...
Simon Lambley Posted August 18, 2007 Report Share Posted August 18, 2007 I think i will do some research find out how many other clubs this happens too,As they say the more the merrierone club complains or numerous clubs complain which would you listen too Link to comment Share on other sites More sharing options...
chowie Posted August 18, 2007 Report Share Posted August 18, 2007 took me an hour to login but still can't get matchlive to work Link to comment Share on other sites More sharing options...
Deckard79 Posted August 18, 2007 Report Share Posted August 18, 2007 just got in from work, am i the only one who still can't get commentary or are they still pissing other people off?I still can't get commentary. Tried everything. Link to comment Share on other sites More sharing options...
Dolman Block B Posted August 18, 2007 Report Share Posted August 18, 2007 Absolutely right - t0$$er$!I am asking for a refund on Monday.Right then.Go to World site.Click on help.Click on contact us........AND GIVE THEM F@@@@@ HELL.Its a bloody joke.No excuses needed, just a refund Link to comment Share on other sites More sharing options...
City_pete1 Posted August 18, 2007 Report Share Posted August 18, 2007 Right then.Go to World site.Click on help.Click on contact us........AND GIVE THEM F@@@@@ HELL.Its a bloody joke.No excuses needed, just a refundSee my above post..... I tried that, and when i tried to send the email it poped up "service unavailiable" 4 attempts later and still the same problem. Link to comment Share on other sites More sharing options...
Dolman Block B Posted August 18, 2007 Report Share Posted August 18, 2007 See my above post..... I tried that, and when i tried to send the email it poped up "service unavailiable" 4 attempts later and still the same problem.Me to Pete.But when the F@@@@@@ are online later, make sure we ALL send a e mail something like this.UNBELIVEABLE.2 WEEKS INTO A NEW SEASON NO MATCH COMMENTRY.PLEASE REFUND MY CREDIT CARD AND CANCEL MY ACCOUNT.SITE IS A JOKE.VERY P@@@@@ OFF BRISTOL CITY FAN Link to comment Share on other sites More sharing options...
Wales Cidered Posted August 18, 2007 Report Share Posted August 18, 2007 I used that link above and having wasted the first half, it worked and i've got the commentary now.Cheers Link to comment Share on other sites More sharing options...
Simon Lambley Posted August 18, 2007 Report Share Posted August 18, 2007 always have to be careful with E.mails1) Usual excuse in these circumstances " We never received such an E.mail "2) write complaint and send as recorded this gives you written proof of recieval, who received and whenthus given complainee a point of reference3) Never swear in written correspondence be it an E.mail or written letter.don't give them reason to be one up on you.Know you rights most of there staff wont. Link to comment Share on other sites More sharing options...
chowie Posted August 18, 2007 Report Share Posted August 18, 2007 mine working now, just took 1.5 hours Link to comment Share on other sites More sharing options...
havanatopia Posted August 18, 2007 Report Share Posted August 18, 2007 Mine is still not working... not the console or the huge list of matches that should then open real player. The latter of which is usually worthless.To be frank, this facility has never worked without a glitch but this is the worst it has been. Letter writing ere we go.. what a bore. Link to comment Share on other sites More sharing options...
havanatopia Posted August 18, 2007 Report Share Posted August 18, 2007 I think I have found a shortcut to get into match console. I found an old link;http://matchlive.safc.premiumtv.co.uk/mlex...lubid=undefinedKeep refreshing it (took me 6 times) and eventually I go in. Then click on the change match button to go to the city bit... !EDIT - Very very slow !Fair Play City Pete.... got it now... thanks a lot...the software is a real mess if an old link works.City, in answer to earlier poster, do not manage this service. but they will be cheesed off knowing its not working properly. Trouble is it never really has. Link to comment Share on other sites More sharing options...
mikep Posted August 18, 2007 Report Share Posted August 18, 2007 Just managed to get on at 4.55pm. What a joke!! Link to comment Share on other sites More sharing options...
Dingbat Posted August 18, 2007 Report Share Posted August 18, 2007 The commentary worked perfectly for me (i did log in at 2pm though). In fact, i was thinking how clear and continuous it was (sorry, no really what most pi$$ed off punters will want to hear at the moment); however, i couldn't get connected at all last week.If the service is as shaky as comments on here seem to suggest, then something should definitely be done. Does anyone know if other clubs have the same problems with PTV for their games? Link to comment Share on other sites More sharing options...
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