Dollymarie Posted February 24, 2016 Report Share Posted February 24, 2016 Hello everyone, wondering if you can all help me out with a bit of research. The club sent out an email last week asking about season tickets and where people are intending to/want to go next season. I know of several people (myself included) who did not receive the email, and so I am hoping that people could vote in the following poll to let me know if they did/didn't receive the email, and what stand they currently sit in. Thanks in advance for your assistance Link to comment Share on other sites More sharing options...
Dollymarie Posted February 24, 2016 Author Report Share Posted February 24, 2016 Bump! Link to comment Share on other sites More sharing options...
Fat Cigar Posted February 24, 2016 Report Share Posted February 24, 2016 Might be a bit late now anyway. Aren't the club going to be laying out plans for season tickets for 2016/17 on Monday? I expect they'll go on sale either next week or soon after. Link to comment Share on other sites More sharing options...
Dollymarie Posted February 24, 2016 Author Report Share Posted February 24, 2016 I'm well aware it's too late, I'm just trying to highlight to the club that quite a proportion of fans did not receive the survey. Link to comment Share on other sites More sharing options...
Coombsy Posted February 24, 2016 Report Share Posted February 24, 2016 Hi dolly you missed out the new west stand Link to comment Share on other sites More sharing options...
London expats Posted February 24, 2016 Report Share Posted February 24, 2016 Dolly could it be only people possibly effected by a move received an e mail ? ie; dolman A/B South Stand Central Blocks 21/22/23 Only a guess Link to comment Share on other sites More sharing options...
Frenchay Red Posted February 24, 2016 Report Share Posted February 24, 2016 3 minutes ago, London expats said: Dolly could it be only people possibly effected by a move received an e mail ? ie; dolman A/B South Stand Central Blocks 21/22/23 Only a guess No, I'm in what was Dolman C and I received the email Link to comment Share on other sites More sharing options...
Welcome To The Jungle Posted February 24, 2016 Report Share Posted February 24, 2016 As I'm sure you are aware, I did not receive one Link to comment Share on other sites More sharing options...
havanatopia Posted February 24, 2016 Report Share Posted February 24, 2016 3 hours ago, Dollymarie said: Hello everyone, wondering if you can all help me out with a bit of research. The club sent out an email last week asking about season tickets and where people are intending to/want to go next season. I know of several people (myself included) who did not receive the email, and so I am hoping that people could vote in the following poll to let me know if they did/didn't receive the email, and what stand they currently sit in. Thanks in advance for your assistance Where are the following options:- No Stand and yes I received the email? No Stand and no i did not receive the email? Just because we are overseas does not mean we would not, given the chance, buy a season ticket... it would give the club an idea of overseas support no? Irrelevant I guess. OK carry on. and by the way Dolls... and in all seriousness, brilliant job as always.. Link to comment Share on other sites More sharing options...
Dollymarie Posted February 24, 2016 Author Report Share Posted February 24, 2016 20 minutes ago, Coombsy said: Hi dolly you missed out the new west stand No, I'm asking existing S/T holders if they had the email, not where they would like to sit. As I didn't get an email I don't actually know what was asked. Link to comment Share on other sites More sharing options...
WestonRobin Posted February 24, 2016 Report Share Posted February 24, 2016 I sit in the South Stand, Block S22 and received the e-mail. As did my friend who sits next to me. Link to comment Share on other sites More sharing options...
Coombsy Posted February 24, 2016 Report Share Posted February 24, 2016 2 minutes ago, Dollymarie said: No, I'm asking existing S/T holders if they had the email, not where they would like to sit. As I didn't get an email I don't actually know what was asked. Sorry I read it wrong I vote now Link to comment Share on other sites More sharing options...
Bristol Rob Posted February 24, 2016 Report Share Posted February 24, 2016 Think what we'll learn from this is that the club need to undertake a data capture/data cleanse exercise. Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted February 24, 2016 Report Share Posted February 24, 2016 1 hour ago, London expats said: Dolly could it be only people possibly effected by a move received an e mail ? ie; dolman A/B South Stand Central Blocks 21/22/23 Only a guess I`m in S21 and got the e-mail but my mate who sits next to me didn`t Link to comment Share on other sites More sharing options...
Lack of Action Man Posted February 24, 2016 Report Share Posted February 24, 2016 The club seem to think that I can be contacted through my dad who is the main season ticket holder under the Bristol Sport online system, when I don't live with him anymore. I've given them an up to date email but I don't think they've ever put it into their database. Moreover I can't buy tickets using my season ticket online because any account details (I assume) are registered to an old hotmail account I got rid of years ago, that they probably transferred over from the old database. Link to comment Share on other sites More sharing options...
RedM Posted February 24, 2016 Report Share Posted February 24, 2016 Your Season Card Renewal - Short Survey Inbox B Bristol City Football Club to me 7 days ago Details YOUR FEEDBACK IS VITAL TO US Please take 3-4 minutes to help us with our 2016/17 Season Card planning ahead of the opening of the brand-new redeveloped 27,000 Ashton Gate Stadium this summer. This survey will only remain open until midnight on Sunday 21st February. Thank you for your time and continued support. Bristol City Football Club Click here to participate Link to comment Share on other sites More sharing options...
exAtyeoMax Posted February 24, 2016 Report Share Posted February 24, 2016 Unfortunately I've only just noticed it and it is now closed so can't participate Link to comment Share on other sites More sharing options...
Drew Peacock Posted February 24, 2016 Report Share Posted February 24, 2016 1 hour ago, Bristol Rob said: Think what we'll learn from this is that the club need to undertake a data capture/data cleanse exercise. I think what we learn from this and the other IT cock ups is that we need to appoint someone to run the IT systems that actually understands IT and systems. Link to comment Share on other sites More sharing options...
One Team In Keynsham Posted February 24, 2016 Report Share Posted February 24, 2016 58 minutes ago, RedM said: Your Season Card Renewal - Short Survey Inbox B Bristol City Football Club to me 7 days ago Details YOUR FEEDBACK IS VITAL TO US Please take 3-4 minutes to help us with our 2016/17 Season Card planning ahead of the opening of the brand-new redeveloped 27,000 Ashton Gate Stadium this summer. This survey will only remain open until midnight on Sunday 21st February. Thank you for your time and continued support. Bristol City Football Club Click here to participate I had no clue if I had received it or not: seeing this screenshot jogged a memory, I did, and I responded. Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted February 24, 2016 Report Share Posted February 24, 2016 6 hours ago, Dollymarie said: Hello everyone, wondering if you can all help me out with a bit of research. The club sent out an email last week asking about season tickets and where people are intending to/want to go next season. I know of several people (myself included) who did not receive the email, and so I am hoping that people could vote in the following poll to let me know if they did/didn't receive the email, and what stand they currently sit in. Thanks in advance for your assistance No worries, just voted. I received it fine. V strange that you didn't? It didn't fall into your 'spam inbox' did it? Link to comment Share on other sites More sharing options...
Dollymarie Posted February 24, 2016 Author Report Share Posted February 24, 2016 1 minute ago, BS4 on Tour... said: No worries, just voted. I received it fine. V strange that you didn't? It didn't fall into your 'spam inbox' did it? Nope, and I checked several times. I got the "post match" email today fine. Link to comment Share on other sites More sharing options...
Malmesbury-Red Posted February 24, 2016 Report Share Posted February 24, 2016 Stand in the Atyeo and received it. Link to comment Share on other sites More sharing options...
BRISTOL86 Posted February 24, 2016 Report Share Posted February 24, 2016 Have you ever 'unsubscribed' from an email from the club? I did that once hoping to stop the post match emails and turned out they took me off all communications including important ones about my season ticket!! Link to comment Share on other sites More sharing options...
Donkeeebles Posted February 24, 2016 Report Share Posted February 24, 2016 Just checked and I've received nothing from the club about ST, I also got the pre and post match emails fine yesterday If the survey us anything to go by over a third of ST holders didn't get an email Link to comment Share on other sites More sharing options...
54-46 Posted February 24, 2016 Report Share Posted February 24, 2016 I'm in Dolman B and haven't seen anything. Asked my mate next to me if he'd had one last night and he hasn't either Link to comment Share on other sites More sharing options...
Leveller Posted February 24, 2016 Report Share Posted February 24, 2016 I've just realised I received it but was too busy to action it in time. What did it say? Link to comment Share on other sites More sharing options...
Robbored Posted February 24, 2016 Report Share Posted February 24, 2016 I received mine and complered it straight away. Dolman E block (used to be B block) Link to comment Share on other sites More sharing options...
kiwicolin Posted February 25, 2016 Report Share Posted February 25, 2016 We received an email South Stand Block 22. Link to comment Share on other sites More sharing options...
Bar BS3 Posted February 25, 2016 Report Share Posted February 25, 2016 12 hours ago, Drew Peacock said: I think what we learn from this and the other IT cock ups is that we need to appoint someone to run the IT systems that actually understands IT and systems. Or that many people who did actually receive it didn't realise they did (how? It was pretty clear what it was) or were too busy and didn't respond. (It took 2 mins to fill it out) How would an IT guru legislate for apathy or lack of attention..? Link to comment Share on other sites More sharing options...
Dollymarie Posted February 25, 2016 Author Report Share Posted February 25, 2016 23 minutes ago, Bar BS3 said: Or that many people who did actually receive it didn't realise they did (how? It was pretty clear what it was) or were too busy and didn't respond. (It took 2 mins to fill it out) How would an IT guru legislate for apathy or lack of attention..? The technology is there for them to monitor how many people have opened/read the email. The SC&T when we have done surveys are able to tell how many people have clicked to open the surveys for example, and then clicked on links within the survey. It seems that almost half the people who have voted in this poll (189 in total have voted at the current count) did not receive this email, which frankly isn't good enough. And that's only for those on OTIB. The club can't claim to have done this properly which is what I was attempting to highlight. Link to comment Share on other sites More sharing options...
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