Old Rascal Posted October 21, 2020 Report Share Posted October 21, 2020 Had the first 2 home matches this season refunded, bonus, as I am still fighting for last seasons!! Club are refusing to refund me directly for last season, as they claim to have refunded an obsolete credit card (which I warned them about) back in the summer? Link to comment Share on other sites More sharing options...
Mad Cyril Posted October 21, 2020 Report Share Posted October 21, 2020 18 hours ago, HomerRed said: So now they are holding on the the cash as long as possible. If that makes any difference these days. ... maybe the cash has run out. Need to sell some more shirts pronto. Link to comment Share on other sites More sharing options...
italian dave Posted October 21, 2020 Report Share Posted October 21, 2020 I can see the logic of doing 2 or 3 refunds at the same time. But it would be good to know if that's what's happening: emails seem quite easy to organise when they are to suggest I buy match passes, shirts, gifting ranges etc. Link to comment Share on other sites More sharing options...
JerrySLO Posted October 21, 2020 Report Share Posted October 21, 2020 I can confirm that the Middlesbrough refunds for season card holders who paid in full have been processed and that Swansea refunds will be processed in the next couple of days. DD paying supporters who are not currently in arrears should receive refunds for the 3 October home games at the end of the month. Link to comment Share on other sites More sharing options...
Dynamite Red Posted October 21, 2020 Report Share Posted October 21, 2020 A simple statement on the website or an email would suffice. Those who paid up front will be paid monthly within this date range, those on direct debit will be refunded monthly within this date range. If you do not receive payment please contact... This will apply unless advised. Not exactly rocket science. Link to comment Share on other sites More sharing options...
Guest Posted October 21, 2020 Report Share Posted October 21, 2020 30 minutes ago, Dynamite Red said: A simple statement on the website or an email would suffice. Those who paid up front will be paid monthly within this date range, those on direct debit will be refunded monthly within this date range. If you do not receive payment please contact... This will apply unless advised. Not exactly rocket science. If a sentence is longer than about 160 characters, some people think it is rocket science. My suspicions are, people like to be spoon fed nowadays. Character count = 146 Anything I write here will be rocket science Link to comment Share on other sites More sharing options...
PolskRed Posted October 21, 2020 Report Share Posted October 21, 2020 4 hours ago, JerrySLO said: I can confirm that the Middlesbrough refunds for season card holders who paid in full have been processed and that Swansea refunds will be processed in the next couple of days. DD paying supporters who are not currently in arrears should receive refunds for the 3 October home games at the end of the month. Just had £2.39 returned to my card! Is there an e-mail address that I could have to find out what it is for? It is obviously quite a bit short of previous refunds. Link to comment Share on other sites More sharing options...
sticks 1969 Posted October 21, 2020 Report Share Posted October 21, 2020 3 minutes ago, PolskRed said: Just had £2.39 returned to my card! Is there an e-mail address that I could have to find out what it is for? It is obviously quite a bit short of previous refunds. Drinks on you mate ..... big man big bucks as mark would say .... Link to comment Share on other sites More sharing options...
hollydog Posted October 21, 2020 Report Share Posted October 21, 2020 25 minutes ago, sticks 1969 said: Drinks on you mate ..... big man big bucks as mark would say .... Yeah I’ve just received one for £4.30 which is a bit random!! Link to comment Share on other sites More sharing options...
GreedyHarry Posted October 21, 2020 Report Share Posted October 21, 2020 54 minutes ago, hollydog said: Yeah I’ve just received one for £4.30 which is a bit random!! Well I’m waiting with genuine excitement to see what random amount I might get. Got the bank page on constant refresh. Link to comment Share on other sites More sharing options...
PolskRed Posted October 21, 2020 Report Share Posted October 21, 2020 1 hour ago, sticks 1969 said: Drinks on you mate ..... big man big bucks as mark would say .... Big Daddy Cash Link to comment Share on other sites More sharing options...
The Humble Realist Posted October 21, 2020 Report Share Posted October 21, 2020 Why do the club almost deliberately act with such contempt for the fans ? Is anyone in charge of comms or do we just have no one in charge of it? Its absolute basics Link to comment Share on other sites More sharing options...
antlers Posted October 21, 2020 Report Share Posted October 21, 2020 I've had £2.39 refunded to my card too, after the previous games I had over £20 refunded. Link to comment Share on other sites More sharing options...
Meh Posted October 21, 2020 Report Share Posted October 21, 2020 8 minutes ago, antlers said: I've had £2.39 refunded to my card too, after the previous games I had over £20 refunded. Stupid question but have they put decimal point in wrong place ie should be £23.90? Worth checking as might be the answer for many in same boat !?! Link to comment Share on other sites More sharing options...
Dollymarie Posted October 21, 2020 Report Share Posted October 21, 2020 Mine is a different amount to last time as well. Last two times I had £27.17 (I’ve got 3 season tickets in one lot) and then this time I’ve had £22.87. No idea why it’s a different amount. Link to comment Share on other sites More sharing options...
Stockwood gate Posted October 21, 2020 Report Share Posted October 21, 2020 Just had mine through first two refunds £37:68 and last night £15:91 what am I missing why £22 difference Link to comment Share on other sites More sharing options...
BarnzFM Posted October 22, 2020 Report Share Posted October 22, 2020 21 hours ago, JerrySLO said: I can confirm that the Middlesbrough refunds for season card holders who paid in full have been processed and that Swansea refunds will be processed in the next couple of days. DD paying supporters who are not currently in arrears should receive refunds for the 3 October home games at the end of the month. I’ve not yet received my refund for Middlesbrough / what do I need to do? Link to comment Share on other sites More sharing options...
Redland Red Posted October 22, 2020 Report Share Posted October 22, 2020 Same for me. Only £15.91 refunded this time . Why? Link to comment Share on other sites More sharing options...
eardun Posted October 22, 2020 Report Share Posted October 22, 2020 I received one season ticket refund yesterday (correct amount and presumably for the Boro match), but not for the other ticket. On previous occasions both tickets were refunded at the same time and before rather than after the match. Link to comment Share on other sites More sharing options...
Denbury Red Posted October 22, 2020 Author Report Share Posted October 22, 2020 16 minutes ago, eardun said: I received one season ticket refund yesterday (correct amount and presumably for the Boro match), but not for the other ticket. On previous occasions both tickets were refunded at the same time and before rather than after the match. Similar for me - I had the correct amount for one ticket yesterday but still waiting for my other two (I have three tickets). Hopefully this will get sorted! Link to comment Share on other sites More sharing options...
Silvio Dante Posted October 22, 2020 Report Share Posted October 22, 2020 Yep, similar issue - got three season tickets, recieved one refund so far after all three have been refunded collectively previously. Link to comment Share on other sites More sharing options...
Alan Dicks' Barmy Army Posted October 22, 2020 Report Share Posted October 22, 2020 I hate to be too critical of our club, but serious questions need to be asked why this is such a disaster again Yet again appalling customer service from our club I am not sure what is worse, the fact the amounts of money being paid are incorrect or YET AGAIN the club are not liaising with us in anyway? I am starting to feel sorry for @JerrySLO on here I really can't see how difficult it can be. The club know when the fixtures are, they know when the refunds need to be paid and they know the amounts that need repaying How can they make such a cock up of something so simple Personally what the club should do is have a grid listing fixtures down the left alongside the date the money will be released / repaid? Otherwise we are going to go through the same questions every home match until the end of the season As for those on direct debit payments, they appear to be being paid at the end of the month for games during that month Again, why not list the games that will be repaid and at what point at the end of the month. It is honestly a real shame our supporters services can be relied upon for actually assisting with this!! Link to comment Share on other sites More sharing options...
The Humble Realist Posted October 22, 2020 Report Share Posted October 22, 2020 1 hour ago, Alan Dicks' Barmy Army said: I hate to be too critical of our club, but serious questions need to be asked why this is such a disaster again Yet again appalling customer service from our club I am not sure what is worse, the fact the amounts of money being paid are incorrect or YET AGAIN the club are not liaising with us in anyway? I am starting to feel sorry for @JerrySLO on here I really can't see how difficult it can be. The club know when the fixtures are, they know when the refunds need to be paid and they know the amounts that need repaying How can they make such a cock up of something so simple Personally what the club should do is have a grid listing fixtures down the left alongside the date the money will be released / repaid? Otherwise we are going to go through the same questions every home match until the end of the season As for those on direct debit payments, they appear to be being paid at the end of the month for games during that month Again, why not list the games that will be repaid and at what point at the end of the month. It is honestly a real shame our supporters services can be relied upon for actually assisting with this!! Mods please ban.....poster is posting something that makes absolute sense . Agree with everything you've said...its embarrassing from the club Link to comment Share on other sites More sharing options...
Laner Posted October 22, 2020 Report Share Posted October 22, 2020 First two refunds came through ok for me but nothing for Boro yet. And it all started so well. Link to comment Share on other sites More sharing options...
italian dave Posted October 22, 2020 Report Share Posted October 22, 2020 Feels like this is going the way of Serco Test and Trace Link to comment Share on other sites More sharing options...
Loco Rojo Posted October 22, 2020 Report Share Posted October 22, 2020 On 21/10/2020 at 11:00, Old Rascal said: Had the first 2 home matches this season refunded, bonus, as I am still fighting for last seasons!! Club are refusing to refund me directly for last season, as they claim to have refunded an obsolete credit card (which I warned them about) back in the summer? Exactly the same thing happened to me with last seasons ST refund. I kept calling the club saying I hadn't received the refund. They kept telling me it had been processed some weeks before. Eventually I rang the CC company to see if there was anything they could do/see their end and it turned out they'd received the refund and applied it to the obsolete card. Funds were sat there and would still be unless I'd instructed the CC Company to transfer it to my new card - which is with the same CC company. Unbeleivable the CC Company didn't auto transfer it to my active card. Might be worth ringing your card provider if you haven't already to see if they can do anything? Link to comment Share on other sites More sharing options...
eardun Posted October 22, 2020 Report Share Posted October 22, 2020 Just received my second ticket refund (for Boro presumably) so all done for the Boro match. Just waiting for Swansea now. Link to comment Share on other sites More sharing options...
Dollymarie Posted October 22, 2020 Report Share Posted October 22, 2020 I’ve just had another random amount credited to me, which now adds up to the amount I’ve had for each of the previous 2 games. Link to comment Share on other sites More sharing options...
PolskRed Posted October 22, 2020 Report Share Posted October 22, 2020 10 minutes ago, Dollymarie said: I’ve just had another random amount credited to me, which now adds up to the amount I’ve had for each of the previous 2 games. So have I, looks like they might have made separate payments for each season ticket. Link to comment Share on other sites More sharing options...
54-46 Posted October 22, 2020 Report Share Posted October 22, 2020 2 hours ago, Laner said: First two refunds came through ok for me but nothing for Boro yet. And it all started so well. Same here. Only 2 refunds so far and both of those came in a few days before each fixture. Nothing as yet for Boro Link to comment Share on other sites More sharing options...
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