JerrySLO

Hi Paul Here's the reply I received looks like it's the EFL regulations “The way the rights agreements work splits them in to Live and Delayed. In terms of delayed, it can only be post-holdback. That’s why a user in Oz could only watch it at the point that is made available (circa midnight in the UK).” The full game (including the build-up show) is published after the hold-back time (as media have noted below). Ie. Full game for Preston is here from Sunday morning: https://www.bcfc.co.uk/video/full-games/full-90-bristol-city-1-1-preston-north-end/ Hope this makes sense. Cheers Jerry

I aim to at The Den by 1.30pm the away ticket office is adjacent to the away turnstiles.

They are awaiting more cards to arrive and they should be in and distributed in time for the Birmingham game, let me know if you haven't received yours by Thursday 17th August and I can sort an alternative for entry to that fixture for you. Cheers Jerry

Thanks for the question it's now open for the Birmingham onwards for fans to purchase. Cheers Jerry

Hi Paul I shall try and find out for you and come back when I get the correct answer. Cheers Jerry

As you can see we escalated this and the limitations have been removed.

I think this is because it's in the family area. You'd need to speak to one of us. I can call you if you like. Cheers Jerry

We have listened to feedback on how many times season tickets can be forwarded. We have revised this and Season Ticket holders can forward a ticket for all home matches.

Hi Colin, I can add you to the list for a Physical season card but they don't currently have any so I'd need to either send you an e-ticket or print out a physical ticket for the Preston game. Happy to give you a call if you like. Speak soon regards Jerry

We are now aware of the issue and are working on it as we speak. I'm told it should be OK in a couple of hours but if not try again in the morning.

Thanks I'll speak to them now.

We will release the details on how to forward your Season Ticket on the official site as soon as possible.

Thanks for this post we have a debrief meeting on the Event scheduled and I've copied this message and forwarded it to all the attendees.

100% everything gets fed back.. We have a meeting today with representatives of the SC&T with our CEO Phil, Head of Media Dave Barton and myself to chat through issues being raised on all social media platforms.

Thanks for the message, my colleagues printed them off Monday and have been posting all week the last of the printed ones went out 1st class post yesterday.

Hi Steve, After chatting with my colleagues in our retail team I've been advised that due to a number of factors, we have had to up the minimum spend for free postage on the site; this has been in place for a few months. We have seen increases on supply and trading costs across the board and have had to subsidise this with an increase. We cross referenced other clubs across our three leagues and £100.00 minimum seems liable. We apologise for any inconvenience this may cause. As you stated, we do offer a click and collect service (free of charge) and have the stadium store open for the following hours: Wednesday – Saturday 9-4

Hi Steve, I've copied your question and sent it over to my retail colleagues who advise they will reply to you directly. Cheers Jerry

Thanks for the message. I have asked the question as it’s been asked across various sites

Thanks for the message , I honestly haven’t been told when this will be available. I’ve asked but at the moment there’s no confirmed date .

Thanks for the message, I've spoken to the stadium management and they have advised there's no current plans to move the camera position and the camera work (4 cameras) are all positioned and chosen by the EFL. I hear where you're coming from as when I see the goals on Sky Sports news the positioning is very high. Cheers Jerry

Morning Thanks for the message. I'll make sure it gets passed on to my colleagues in the Stadium Management team for you. Cheers Jerry

Thanks for the message, everyone is aware of the issues. Tbh it's more than one person!

I don't think there will any changes in place prior to next season tbh

Sure let me have your number and I'll give you a call. Cheers Jerry

Morning alan Drop an email to our streaming partner they can be contacted on bcfctvsupport@streamamg.com they should be able to help you. Cheers Jerry