I had a very different experience and went to Hartlepool for their game against Bury yesterday - Although going in the away end, everyone I encountered was pleasant and helpful but highlighted the difference to coming to Ashton Gate or going to the Emirates.
For me it's about making the most of what you have at the club, going in a mixed bar at the ground and having pies carried into the away food kiosk (because the ovens f*cked, in a saucepan, through a gate from the home end) is something that works at Hartlepool, their operation would become a lot harder if they picked up a couple of back to back promotions.
Stewards can be very hit and miss, I've seen stewards that don't even understand English at PL Grounds!