BristolBEAT Posted October 3, 2009 Report Share Posted October 3, 2009 As you can see in the Newcastle Bristol City Thread player was down for many people and we were not able to get the commentary - awful! Link to comment Share on other sites More sharing options...
Dastardly and Muttley Posted October 3, 2009 Report Share Posted October 3, 2009 As you can see in the Newcastle Bristol City Thread player was down for many people and we were not able to get the commentary - awful! I've fired off a complaint to their customer services. Has been continually shocking coverage from Player all season. Sort it out. Link to comment Share on other sites More sharing options...
Atlanta_Red Posted October 3, 2009 Report Share Posted October 3, 2009 Just to restore some balance, it worked PERFECTLY for me over here throughout the entire match. It still is.. Link to comment Share on other sites More sharing options...
BristolBEAT Posted October 3, 2009 Author Report Share Posted October 3, 2009 It was experienced by many subscribers! It has just return 10 mins after final whistle! Link to comment Share on other sites More sharing options...
Nibor Posted October 3, 2009 Report Share Posted October 3, 2009 Commentary went down for me as well 10-15 minutes from the end. Link to comment Share on other sites More sharing options...
westonred Posted October 3, 2009 Report Share Posted October 3, 2009 Just to restore some balance, it worked PERFECTLY for me over here throughout the entire match. It still is.. Well thats no good to us !! We can't even come round to yours to listen cus you live too away Sort it out please otherwise i shall be cancelling my subscription Link to comment Share on other sites More sharing options...
mark whitehouse Posted October 3, 2009 Report Share Posted October 3, 2009 yeah me to, missed last 15 mins and came on 10 mins after final whistle... all other commentaries worked. sort it out player... Link to comment Share on other sites More sharing options...
REDPJ Posted October 3, 2009 Report Share Posted October 3, 2009 I lost the commentary as well, about 15 minutes from the end - had to listen to the biased geordie drivel! Link to comment Share on other sites More sharing options...
Ecko Posted October 3, 2009 Report Share Posted October 3, 2009 Mine too went down and had to revert to the biased commentary of our North East friends! Link to comment Share on other sites More sharing options...
mark whitehouse Posted October 3, 2009 Report Share Posted October 3, 2009 i didnt have that option all game, us stream link in end for me thanks whoever put that link on... Saying that how biased they were as well.... Link to comment Share on other sites More sharing options...
Portland Bill Posted October 3, 2009 Report Share Posted October 3, 2009 Ive just read two other forums, Newcastle and Yeovil's. On both, there fans are complaining that they also lost there player feeds. So the company who run the whole thing need to sort thsemselves out. Link to comment Share on other sites More sharing options...
redcityman Posted October 3, 2009 Report Share Posted October 3, 2009 Thing is, it's not just today, all season weve had commentary interupted by drop outs, even last week the commentary was shadowed by commentary of the blue fews match, poor show. Link to comment Share on other sites More sharing options...
t_b Posted October 3, 2009 Report Share Posted October 3, 2009 worked for me listening for the last 20 minutes or so Just logged in and it showed as the "top" item so I clicked & listened. Done. Link to comment Share on other sites More sharing options...
Mr Gow Posted October 3, 2009 Report Share Posted October 3, 2009 lost mine with about 15 mins to go Link to comment Share on other sites More sharing options...
CyberDan Posted October 3, 2009 Report Share Posted October 3, 2009 mine was all good, wonder what caused that then. Needs to be sorted - especially for us exciled! Link to comment Share on other sites More sharing options...
Jody Mortimer Posted October 3, 2009 Report Share Posted October 3, 2009 same here its been sh!te all season, i thought my laptop was broke when it went off today, poor show player bring back last seasons coverage Link to comment Share on other sites More sharing options...
Guest Posted October 3, 2009 Report Share Posted October 3, 2009 I don't think its fair to lambast Adam for it. You need to be making your complaints towards PTV rather than the editor of our main site.. Link to comment Share on other sites More sharing options...
Geoff65 Posted October 3, 2009 Report Share Posted October 3, 2009 Thing is Tom that the "make a comment" on player and it says an email has been sent to bcfc Link to comment Share on other sites More sharing options...
Dollymarie Posted October 3, 2009 Report Share Posted October 3, 2009 Thing is Tom that the "make a comment" on player and it says an email has been sent to bcfc Adam still works for the club and not PTV though. Link to comment Share on other sites More sharing options...
JudgeRed Posted October 3, 2009 Report Share Posted October 3, 2009 It worked for me fine all game & i'm only 15 miles from Bristol. No problem's at all. Link to comment Share on other sites More sharing options...
Esmond Million's Bung Posted October 3, 2009 Report Share Posted October 3, 2009 I don't think its fair to lambast Adam for it. You need to be making your complaints towards PTV rather than the editor of our main site.. it's a bit like a toaster (for instance) breaking down (within warranty) the advice from consumer protection groups is return it to the shop where you bought it ie. BCFC, I seem to recall Adam Baker stating about a month ago that BCFC had spoken to the provider and things would improve, clearly they haven't and today was a very important game (that many people have been looking forward since the fixture list was released). I understand the 'circling of the wagons' around Mr Baker but unfortunately he is like the manager of my imaginary store where I bought the bloody toaster, comes with the territory. Link to comment Share on other sites More sharing options...
edson Posted October 3, 2009 Report Share Posted October 3, 2009 I'm sure Adam will raise the issues with PTV on behalf of the BCFC listeners who experienced problems. Might be an idea to give him until early next week, for obvious reasons. Link to comment Share on other sites More sharing options...
wiggles Posted October 3, 2009 Report Share Posted October 3, 2009 mine was down too. I also missed the Derby game because it said my account was "inactive." sent them an email, and it was back for Blackpool game, however no apology, and because there is no phone number you can't actually guarantee anything being done. Link to comment Share on other sites More sharing options...
AdamB Posted October 3, 2009 Report Share Posted October 3, 2009 Thanks for all comments in this thread. The issues seems to have affected some, but not all listeners today which is very strange - and often inconsistent issues like these are difficult to diagnose. Just looking on the Football League web forum, no other media officers have posted about Player commentary problems today, so I'm assuming it did just affect us. I will, of course, raise this with Perform Group (formerly PTV) on Monday morning when they're back in. To clarify one point that "all season weve had commentary interupted by drop outs" is neither true or even accurate. We've played 13 games this season. Of those games Preston (Radio Bristol stuck in same traffic as fans missing first 10 mins), Carlisle (drop-outs) and Newcastle (cut-out) has been affected. I'm not what anyone could do for the Preston game, it was after all a fatal traffic accident. And we patched in commentary from BBC Lancs for the first 10 mins, so fans didn't miss a kick. After Carlisle I spoke to Radio Bristol and the affected ISDN kit that was causing the drop-outs was fixed by Monday PM. No problems of this ilk since. Newcastle - I'll follow up in similar fashion. Having said all that, it should be seemless, we shouldn't have these issues, and I apologise to those affected today. On the plus side you can now enjoy post-match interviews with Gary and Dean Gerken, plus more than 13 minutes of highlights from 4.30pm tomorrow (today now!). Adam Baker Head of Media Link to comment Share on other sites More sharing options...
Pezo Posted October 4, 2009 Report Share Posted October 4, 2009 Thanks for all comments in this thread. The issues seems to have affected some, but not all listeners today which is very strange - and often inconsistent issues like these are difficult to diagnose. Just looking on the Football League web forum, no other media officers have posted about Player commentary problems today, so I'm assuming it did just affect us. I will, of course, raise this with Perform Group (formerly PTV) on Monday morning when they're back in. To clarify one point that "all season weve had commentary interupted by drop outs" is neither true or even accurate. We've played 13 games this season. Of those games Preston (Radio Bristol stuck in same traffic as fans missing first 10 mins), Carlisle (drop-outs) and Newcastle (cut-out) has been affected. I'm not what anyone could do for the Preston game, it was after all a fatal traffic accident. And we patched in commentary from BBC Lancs for the first 10 mins, so fans didn't miss a kick. After Carlisle I spoke to Radio Bristol and the affected ISDN kit that was causing the drop-outs was fixed by Monday PM. No problems of this ilk since. Newcastle - I'll follow up in similar fashion. Having said all that, it should be seemless, we shouldn't have these issues, and I apologise to those affected today. On the plus side you can now enjoy post-match interviews with Gary and Dean Gerken, plus more than 13 minutes of highlights from 4.30pm tomorrow (today now!). Adam Baker Head of Media Hi Adam, Thanks for letting us know what is going on with player but I would like to let you know that I have had problems with player this year with momentary drop outs at far more away games than you seem to be aware of. I have had problems with the obvious 3 you mentioned plus Swansea and Derby. I had just assumed that it was my connection or because I am using an OS in RC but as others have said something I thought I would add my 2p worth. Link to comment Share on other sites More sharing options...
Bcfc3660 Posted October 4, 2009 Report Share Posted October 4, 2009 I have had problems for the last couple of seasons so i didnt bother to subscribe this season. So frustrating. Pay for a service you expect it to work. Link to comment Share on other sites More sharing options...
pdgifford64 Posted October 4, 2009 Report Share Posted October 4, 2009 I have had problems for the last couple of seasons so i didnt bother to subscribe this season. So frustrating. Pay for a service you expect it to work. And there lies the crux of the matter. At the end of the day we pay money for a service that at the moment isn`t a patch on what it used to be. Any more cock ups like today ( i lost virtually the whole of the 2nd half ) and i`ll be cancelling my subscription. OK so it`s only a few quid a month but it will soon hurt if hundreds of people do it. PDG Link to comment Share on other sites More sharing options...
Never to the dark side Posted October 4, 2009 Report Share Posted October 4, 2009 Very little smpithathy for arriving late for at a football match in connection with the preston game That is just just poor planning its 193 miles to preston and 293 miles to Newcastle Its not the fault of the commentator,thats the fault of BBC Bristol for not dispatching the commentator early enough BBC World, never been a fan of it,but for those who live outside of the Bristol area it must a must Having said that if BBC World is such a wonderfull product,why is thier this free trial on offer at the moment If you provide/have an excellent service/product you don't need special offers to sell it. If you would like to hear a FULL match radio recording of the City game at Newcastle or the excellent thrashing of the dark side 5-1 contact me Finally it was announced on FRIDAY that the featured match on BBC Five live EXTRA was Newcastle v Bristol City so what happened between FRIDAY and 2:45pm on SATURDAY? It was changed to Barnsley v Ipswich Any one know the connection between BBC Bristol and Barnsley? just ask the dark side(in private of course) Link to comment Share on other sites More sharing options...
stawey Posted October 4, 2009 Report Share Posted October 4, 2009 I have had problems for the last couple of seasons so i didnt bother to subscribe this season. So frustrating. Pay for a service you expect it to work. its not been good ever really constant drop outs and the like. unless it improves a lot this will be my last season to subscribe. please note some of the natives are restless Link to comment Share on other sites More sharing options...
AdamB Posted October 4, 2009 Report Share Posted October 4, 2009 Pezo/Stawey - I certainly had no reports of drop-outs in either of the Swansea or Derby games. There is a big difference between drop-outs like that suffered for the Carlisle (which was a fault with the ISDN) and buffering (remembering its an improved quality output. Did you e-mail customerservices@performgroup.com with your issues about the Derby/Swansea matches? That's the best route, copying in media@bcfc.co.uk at the same time as well so we have a record at the club of any issues. Neither I or Perform received any e-mails for those games. pdgifford64 - Clearly we don't want to lose your custom and, as mentioned, I'll be chasing BBC/Perform to put things right with whatever happened yesterday. John - I think it's highly insensitive to criticise Radio Bristol for not getting to a game when delayed by a fatal accident, especially as so many City fans were also caught in the same traffic. Not sure what this BBC World is you talk of, but re: BCFC Player and the free offer. It's down to marketing, ask Mr Murdoch at the next Sky AGM why they offer free deals for their services - which I'm sure you'll agree is second-to-none. As for the BBC Five Live Extra, I'm not sure why they ditched us for Barnsley v Ipswich (perhaps the Roy Keane factor, which was a good idea ultimately as he lost it with reporters yesterday) - anyway we all make mistakes. ;-) Regards, Adam Link to comment Share on other sites More sharing options...
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