!james Posted July 18, 2013 Report Share Posted July 18, 2013 http://www.bcfc.co.uk/news/article/20130701-onlinetickets-927367.aspx City have launched their brand new ticketing website with Green 4 Solutions. The system – available via ticketing.bcfc.co.uk – is now up and running ready for supporters to purchase tickets for the pre-season friendly with Reading at Ashton Gate (Wednesday, July 24th, 7.45pm). Supporters who used the previous online ticketing system will shortly be receiving an e-mail with instructions of how to gain a password for the new service. Please note: old username and passwords will no longer work. At present the print at home option is not available, but this will be activated shortly. Season tickets for 2013/14 can be purchased online, with sales now topping 7,500 for the forthcoming campaign. Tickets for the club’s first home game, against Bradford City on August 3rd, will go on sale in due course. https://ticketing.bcfc.co.uk/ Link to comment Share on other sites More sharing options...
B-Rizzle Posted July 18, 2013 Report Share Posted July 18, 2013 It doesn't recognise my current email when I apply for a new password, yet when I try and re-register it says my email is already in use! A few teething problems already me thinks! Link to comment Share on other sites More sharing options...
Dave L Posted July 18, 2013 Report Share Posted July 18, 2013 Sorry you're having problems Robbo. If you pm me your details I'll get it sorted out for you Link to comment Share on other sites More sharing options...
herman Posted July 18, 2013 Report Share Posted July 18, 2013 not really much point when the matchday tickets are STILL not available Link to comment Share on other sites More sharing options...
Portland Bill Posted July 18, 2013 Report Share Posted July 18, 2013 2 weeks till the first home game,have I missed it or are we still waiting for the potd prices? Link to comment Share on other sites More sharing options...
Super Posted July 18, 2013 Report Share Posted July 18, 2013 not really much point when the matchday tickets are STILL not available Really is bordering on ridiculous. Link to comment Share on other sites More sharing options...
kevinmabbuttshair Posted July 18, 2013 Report Share Posted July 18, 2013 2 weeks till the first home game,have I missed it or are we still waiting for the potd prices? We are and it is bloody stupid Link to comment Share on other sites More sharing options...
Cider Queen Posted July 18, 2013 Report Share Posted July 18, 2013 Just logged in, ended up getting 3 password emails! as it was not clear if my email address was accepted. Also system doesn't force a password change so you need to go to my account. Not a great user experience but there we go, least it works. I've not renewed my season ticket yet so I was interested to see if my seat was still available.. it's not so don't know if I'll bother now. Will wait for POTD prices to see. Link to comment Share on other sites More sharing options...
Kid in the Riot Posted July 18, 2013 Report Share Posted July 18, 2013 All that wait and it seems incredibly similar to what we had previously?? Link to comment Share on other sites More sharing options...
RedRaw Posted July 18, 2013 Report Share Posted July 18, 2013 Manage to get on line ok but it shows my sons name and not mine. Although I purchased his tickets with mine, the account was always in my name? Also, does anyone know if the "your account" should show if you have already purchased season tickets for 2013-2014? Link to comment Share on other sites More sharing options...
!james Posted July 18, 2013 Author Report Share Posted July 18, 2013 Manage to get on line ok but it shows my sons name and not mine. Although I purchased his tickets with mine, the account was always in my name? Also, does anyone know if the "your account" should show if you have already purchased season tickets for 2013-2014? Within 'Your Account' under 'My Bookings' it shows my season ticket purchases for this season and last... Link to comment Share on other sites More sharing options...
RedRaw Posted July 18, 2013 Report Share Posted July 18, 2013 Within 'Your Account' under 'My Bookings' it shows my season ticket purchases for this season and last... Hmmmmm.....so not only do they have the wrong person stated on the account, it does not show my recent purchase of 2 season tickets even though I had a confirmation from the club early July! Link to comment Share on other sites More sharing options...
bcfc4life Posted July 18, 2013 Report Share Posted July 18, 2013 Says email not recognised so I try to register and says email (user name) in use!! Like I always say if it ain't broke why fix it Link to comment Share on other sites More sharing options...
cider-manc Posted July 18, 2013 Report Share Posted July 18, 2013 Says email not recognised so I try to register and says email (user name) in use!! Like I always say if it ain't broke why fix it Had the same and had to request my password, the one sent was not my password so perhaps all usernames have a different password now? Pretty easy to change once I was in despite not being prompted. Link to comment Share on other sites More sharing options...
Dave L Posted July 18, 2013 Report Share Posted July 18, 2013 With any new system there will always be some teething troubles, and we do rely on our supporters to help us identify them. It is difficult to do that if we don't know who you are though. If anyone has any problem, you can either pm me your details and I will get someone to call you, or phone supporter services on 0117 963 0600 (option 1) Link to comment Share on other sites More sharing options...
Cider army1981 Posted July 18, 2013 Report Share Posted July 18, 2013 Looks like a 10 year old designed it!!! I still can't believe opening day tickets still not onsale!! Do they want a big crowd or what! Link to comment Share on other sites More sharing options...
WolfOfWestStreet Posted July 18, 2013 Report Share Posted July 18, 2013 What happened to all those loyalty points you used to have when you logged on for all the away tickets bought and STs. Do they not count for anything anymore? Link to comment Share on other sites More sharing options...
Olé Posted July 18, 2013 Report Share Posted July 18, 2013 Co-sign, it's pretty underwhelming for a new development, looks naff and seems to have less functionality or information than the previous system. Oh, and since I was only just renewing my season ticket (in part because this year I had no letter reminding me or calls - and I've been off OTIB away from Bristol for a couple of months and the end of last season hardly inspired) it didn't mention anything about my previous seat, how long I'd had a season ticket, etc - much nicer if a system takes into account your previous. Link to comment Share on other sites More sharing options...
cheese Posted July 18, 2013 Report Share Posted July 18, 2013 Co-sign, it's pretty underwhelming for a new development, looks naff and seems to have less functionality or information than the previous system. Oh, and since I was only just renewing my season ticket (in part because this year I had no letter reminding me or calls - and I've been off OTIB away from Bristol for a couple of months and the end of last season hardly inspired) it didn't mention anything about my previous seat, how long I'd had a season ticket, etc - much nicer if a system takes into account your previous. Unless you're subject to a banning order I don't think it needs to! Link to comment Share on other sites More sharing options...
TRL Posted July 18, 2013 Report Share Posted July 18, 2013 With any new system there will always be some teething troubles, and we do rely on our supporters to help us identify them. It is difficult to do that if we don't know who you are though. If anyone has any problem, you can either pm me your details and I will get someone to call you, or phone supporter services on 0117 963 0600 (option 1) No UAT then? Seems like it's most basic function is not functioning, which is a tad worrying, who okayed that to go into production! they need shooting, I would have someone up on that. if I allowed something like this to go into production to end users, I would be getting a severe rollicking and probably recieving a disciplinary. Even worse for you guys, as this is supposed to be the way you collect Money! Not good not good at all, this really should be seamless given this company are supposed to be experts in this field. Hope there are financial penalties in place againstthis company for this Dave. Good luck with it by the way, i am sure it will be sorted soon enough, hope people are not put off by it. Link to comment Share on other sites More sharing options...
ashton_fan Posted July 18, 2013 Report Share Posted July 18, 2013 With any new system there will always be some teething troubles, and we do rely on our supporters to help us identify them. It is difficult to do that if we don't know who you are though. If anyone has any problem, you can either pm me your details and I will get someone to call you, or phone supporter services on 0117 963 0600 (option 1) Hi Dave, Tried phoning this number as the password email came back with no password, but it put me through to a lady at the training ground who didn't know anything about it! Was given alternative of 9630609 but nobody's answering. Link to comment Share on other sites More sharing options...
Dave L Posted July 18, 2013 Report Share Posted July 18, 2013 Hi Dave, Tried phoning this number as the password email came back with no password, but it put me through to a lady at the training ground who didn't know anything about it! Was given alternative of 9630609 but nobody's answering. Not sure how you got through to the training ground. 0609 is the right number but the office is very busy today. If you'd like to pm me your name and phone number I'll get someone to call you. Link to comment Share on other sites More sharing options...
ashton_fan Posted July 18, 2013 Report Share Posted July 18, 2013 Not sure how you got through to the training ground. 0609 is the right number but the office is very busy today. If you'd like to pm me your name and phone number I'll get someone to call you. 'Wendy' in the office is now looking at it for me thanks. I think that number you put on must have been set to forward to the training ground number Link to comment Share on other sites More sharing options...
The Chaplain Posted July 18, 2013 Report Share Posted July 18, 2013 Managed to log on and register ok, managed to 'lose' the post-code from my address though, probably why I received my tickets for the Rangers game this morning Link to comment Share on other sites More sharing options...
RC1984 Posted July 18, 2013 Report Share Posted July 18, 2013 My email address comes up with my sons details. He's not 3 for a few weeks! Link to comment Share on other sites More sharing options...
WarksRed Posted July 18, 2013 Report Share Posted July 18, 2013 not workinh here, follow the instructions, receive email but no new password. Spoke to nice lady called Wendy, seems i'm not the only one with this problem Sent a screenshot of the message I received, wait and see now i guess Link to comment Share on other sites More sharing options...
Chivs Posted July 18, 2013 Report Share Posted July 18, 2013 I received the email for a new password. I have to say if it wasn't Bristol City I'd laugh out loud. As it was I decided to cry. You see, the password is in the email. It's just that they sent out the text in black on a black background which makes it somewhat sub-optimal. If you hold down your left mouse button and drag over the black box in the middle your password text should magically appear. In fairness, you can expect to see teething problems with new systems apparently... Link to comment Share on other sites More sharing options...
Cider army1981 Posted July 18, 2013 Report Share Posted July 18, 2013 I received the email for a new password. I have to say if it wasn't Bristol City I'd laugh out loud. As it was I decided to cry. You see, the password is in the email. It's just that they sent out the text in black on a black background which makes it somewhat sub-optimal. If you hold down your left mouse button and drag over the black box in the middle your password text should magically appear. In fairness, you can expect to see teething problems with new systems apparently... Yes but why change something that was perfectly good in the first place!! Link to comment Share on other sites More sharing options...
Guest Posted July 18, 2013 Report Share Posted July 18, 2013 I received the email for a new password. I have to say if it wasn't Bristol City I'd laugh out loud. As it was I decided to cry. You see, the password is in the email. It's just that they sent out the text in black on a black background which makes it somewhat sub-optimal. If you hold down your left mouse button and drag over the black box in the middle your password text should magically appear. In fairness, you can expect to see teething problems with new systems apparently... Same for me recieved the same This ^^^^^^^^^^^^^ big black band in middle of email with no "password" ? do as above and you will see it Link to comment Share on other sites More sharing options...
Guest Posted July 18, 2013 Report Share Posted July 18, 2013 not workinh here, follow the instructions, receive email but no new password. Spoke to nice lady called Wendy, seems i'm not the only one with this problem Sent a screenshot of the message I received, wait and see now i guess Big black band through middle of email by chance? see post 29 Link to comment Share on other sites More sharing options...
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