sglosbcfc Posted October 9, 2016 Report Share Posted October 9, 2016 Could anyone help me out, how do I get my season ticket plus discount when buying items from the online store? Going to spend nearly £100 so want the £15 off which I believe I get? Cheers Link to comment Share on other sites More sharing options...
BCFC@Frome Posted October 9, 2016 Report Share Posted October 9, 2016 Simple answer is you can't. You also can't place orders over the phone to get discount. I have raised this with the club previously. Link to comment Share on other sites More sharing options...
Dollymarie Posted October 9, 2016 Report Share Posted October 9, 2016 I've had to check the stock with the shop, ask them to put it aside and then go down there and buy it in person to get the discount. Link to comment Share on other sites More sharing options...
sglosbcfc Posted October 9, 2016 Author Report Share Posted October 9, 2016 Thanks Frome and Dolly, how annoying. At least I know though, trip across Bristol in the week for me. Link to comment Share on other sites More sharing options...
Davefevs Posted October 9, 2016 Report Share Posted October 9, 2016 17 minutes ago, Dollymarie said: I've had to check the stock with the shop, ask them to put it aside and then go down there and buy it in person to get the discount. Similar experience, but they wouldn't put it aside! Link to comment Share on other sites More sharing options...
BCFC@Frome Posted October 9, 2016 Report Share Posted October 9, 2016 20 minutes ago, Davefevs said: Similar experience, but they wouldn't put it aside! I had the same when I asked. Not the best for those who don't live a sensible distance from the ground. Link to comment Share on other sites More sharing options...
Dollymarie Posted October 9, 2016 Report Share Posted October 9, 2016 Maybe next time ask to speak to, or email Marie Longhurst who is the shop manager. She sorted it for me Link to comment Share on other sites More sharing options...
sglosbcfc Posted October 9, 2016 Author Report Share Posted October 9, 2016 Will they be open 9am on a Saturday? I'll try and beat the traffic and get across Bristol first thing. Link to comment Share on other sites More sharing options...
Spoons Posted October 9, 2016 Report Share Posted October 9, 2016 3 minutes ago, sglosbcfc said: Will they be open 9am on a Saturday? I'll try and beat the traffic and get across Bristol first thing. Surely the £15 you are trying to save you will end up spending on petrol? Just buy it online, really poor there is no discount option online for club shop. Link to comment Share on other sites More sharing options...
Stephen Lewis Posted October 9, 2016 Report Share Posted October 9, 2016 15 pounds? What's the price of a litre of petrol in the UK now then?, that would be about 25 litres of unleaded over here. Link to comment Share on other sites More sharing options...
The Fat Controller Posted October 9, 2016 Report Share Posted October 9, 2016 1 hour ago, Be ashamed said: 15 pounds? What's the price of a litre of petrol in the UK now then?, that would be about 25 litres of unleaded over here. Around £1.10 a litre. So he'd have to be driving like an f1 driver to burn anywhere near that amount of fuel getting accross Bristol. Link to comment Share on other sites More sharing options...
42nite Posted October 9, 2016 Report Share Posted October 9, 2016 4 hours ago, Dollymarie said: Maybe next time ask to speak to, or email Marie Longhurst who is the shop manager. She sorted it for me That's not how it should be though is it. Very unprofessional of the manager to do it on the quiet, whilst all those under her have to play it by the book. It really is time City got to grips with stuff like this. Surely what's good for one should be good for all? Or is that just a bit old fashioned. Link to comment Share on other sites More sharing options...
Phileas Fogg Posted October 9, 2016 Report Share Posted October 9, 2016 51 minutes ago, 42nite said: That's not how it should be though is it. Very unprofessional of the manager to do it on the quiet, whilst all those under her have to play it by the book. It really is time City got to grips with stuff like this. Surely what's good for one should be good for all? Or is that just a bit old fashioned. No you're right, it is poor. Almost all online stores let you apply discount codes or loyalty card numbers at checkout. Surely it's not that hard to implement. We are much better than we were; but we've still got some work to do on this side of things. These little details are the difference between being a really professional commercial outfit and just being mediocre with lots of niggly issues. Link to comment Share on other sites More sharing options...
Dollymarie Posted October 10, 2016 Report Share Posted October 10, 2016 6 hours ago, 42nite said: That's not how it should be though is it. Very unprofessional of the manager to do it on the quiet, whilst all those under her have to play it by the book. It really is time City got to grips with stuff like this. Surely what's good for one should be good for all? Or is that just a bit old fashioned. I didn't say she'd done it on the quiet? Just that it was her I'd spoken to and she'd agreed to put it aside. It was the ball that we gave Oskar after money was raised on here for the bloke who had lost his wallet last c*****mas, so maybe it was mentioning Oskars name that did it. I do agree with you though, we should be able to apply the discount online Link to comment Share on other sites More sharing options...
sglosbcfc Posted October 10, 2016 Author Report Share Posted October 10, 2016 8 hours ago, Chris_Brown said: Around £1.10 a litre. So he'd have to be driving like an f1 driver to burn anywhere near that amount of fuel getting accross Bristol. Yes I live in Hanham not Havana. Despite the cost of petrol and the hassle saving £15 makes it worth me driving across town. Link to comment Share on other sites More sharing options...
Fiale Posted October 10, 2016 Report Share Posted October 10, 2016 1 hour ago, Dollymarie said: I didn't say she'd done it on the quiet? Just that it was her I'd spoken to and she'd agreed to put it aside. It was the ball that we gave Oskar after money was raised on here for the bloke who had lost his wallet last c*****mas, so maybe it was mentioning Oskars name that did it. I do agree with you though, we should be able to apply the discount online Christmas is censored on the forum ? hmmm.... maybe not. Anyway, how can a online store not have a discount option, it is a basic option even on the smallest one man and a storgae unit ran sites - seems very strange some of the things we seem unable to do. Link to comment Share on other sites More sharing options...
Dollymarie Posted October 10, 2016 Report Share Posted October 10, 2016 6 minutes ago, Fiale said: Christmas is censored on the forum ? hmmm.... maybe not. Anyway, how can a online store not have a discount option, it is a basic option even on the smallest one man and a storgae unit ran sites - seems very strange some of the things we seem unable to do. I censored it myself because it's October! Link to comment Share on other sites More sharing options...
RaspberryRed Posted October 10, 2016 Report Share Posted October 10, 2016 I'm lost when it comes to setting up online commerce etc but have experience running such a website and to solve this should be a very easy add on. After reading this I got my web guy to take a look at our shop. Through the laughter & expletives he confirmed it was like something out of the ark!! E Commerce is the lifeblood of most modern business so the BCFC shop really is a bit embarrasing not even being able to stock the whole range of merchandise, apply a voucher code or even be that user friendly As a club we do some great things but anything online and it's shocking! Link to comment Share on other sites More sharing options...
Olé Posted October 10, 2016 Report Share Posted October 10, 2016 ^ to be fair, this isn't just entering a promotional code because the Season Ticket number is numeric and sequential and so it would be easily shared or guessed, and used with or without a season ticket - it would need to be cross referenced and matched to a season ticket holder name, and delivery address, so probably would be harder to implement. Not justifying it, I spent over £100 this season with no discount but the petrol logic did apply as I'm in London! It is very sad that season ticket holders who live far away and already have a big premium on travel costs to remain ST holders, are further discriminated by benefits (discounts, other matches) which are unlikely to be used. It is what it is though. As to @Dollymarie's workaround, I can tell you last season I tried an even more straightforward workaround - walked into the shop before a night game, bought items with ST discount and asked them to mail them to me as if an online order (I didn't want to lug them on train and 'interesting' night buses until 2am in SE London) was told it wasn't possible!! So it probably is 'who you know' at the club, or the willingness to be helpful can be shocking. Having a Season Ticket is reward enough for me, but I do hate the spin about all these other rewards which are so meaningless and the club make so difficult to use, There hasn't been any food to buy at a discount at the Atyeo end of the Dolman for weeks too. Moan over! Link to comment Share on other sites More sharing options...
View from the Dolman Posted October 10, 2016 Report Share Posted October 10, 2016 38 minutes ago, Olé said: ^ to be fair, this isn't just entering a promotional code because the Season Ticket number is numeric and sequential and so it would be easily shared or guessed, and used with or without a season ticket - it would need to be cross referenced and matched to a season ticket holder name, and delivery address, so probably would be harder to implement. Not justifying it, I spent over £100 this season with no discount but the petrol logic did apply as I'm in London! It is very sad that season ticket holders who live far away and already have a big premium on travel costs to remain ST holders, are further discriminated by benefits (discounts, other matches) which are unlikely to be used. It is what it is though. Would have been better if the online shop and online tickets had a single sign-on rather than two entirely unconnected accounts. Would be good to have a single login in future that could cover shop, tickets, Player (or its equivalent when we move away from FLi) etc. Link to comment Share on other sites More sharing options...
Denbury Red Posted October 10, 2016 Report Share Posted October 10, 2016 On 09/10/2016 at 22:49, Chris_Brown said: Around £1.10 a litre. So he'd have to be driving like an f1 driver to burn anywhere near that amount of fuel getting accross Bristol. I must say this situation has frustrated me for years. Having a season ticket but living over 100 miles from Ashton Gate costs enough in fuel for every home game as it is - to not be able to get a discount when buying online has always seemed antiquated. We must persuade the club to sort this situation out! its hardly possible for me to pop down and collect my purchases. On another note regarding the shop - since it moved to its new location has anyone else found its layout very poor. It is so busy on a Saturday, and much harder to browse items for sale, that I am rarely going in these days. Surely a better location and layout could have been found. Link to comment Share on other sites More sharing options...
CyderInACan Posted October 11, 2016 Report Share Posted October 11, 2016 It's amateur hour at Bristol Sport when discounts you're ENTITLED to cannot be applied online. Essentially BS are overcharging everyone who shops online who has an ST etc. The shop is fine in the week but I must say I've never been in there on a matchday, it's not much of a bigger footprint (if at all) than the old shop but does seem a lot "busier" in terms of racking etc. If a smaller shop was built to push more trade online, the very least that we could do is give people their discounts! Link to comment Share on other sites More sharing options...
semblar Posted October 11, 2016 Report Share Posted October 11, 2016 22 hours ago, Olé said: ^ to be fair, this isn't just entering a promotional code because the Season Ticket number is numeric and sequential and so it would be easily shared or guessed, and used with or without a season ticket - it would need to be cross referenced and matched to a season ticket holder name, and delivery address, so probably would be harder to implement. Not justifying it, I spent over £100 this season with no discount but the petrol logic did apply as I'm in London! It is very sad that season ticket holders who live far away and already have a big premium on travel costs to remain ST holders, are further discriminated by benefits (discounts, other matches) which are unlikely to be used. It is what it is though. As to @Dollymarie's workaround, I can tell you last season I tried an even more straightforward workaround - walked into the shop before a night game, bought items with ST discount and asked them to mail them to me as if an online order (I didn't want to lug them on train and 'interesting' night buses until 2am in SE London) was told it wasn't possible!! So it probably is 'who you know' at the club, or the willingness to be helpful can be shocking. Having a Season Ticket is reward enough for me, but I do hate the spin about all these other rewards which are so meaningless and the club make so difficult to use, There hasn't been any food to buy at a discount at the Atyeo end of the Dolman for weeks too. Moan over! They were able to check details when picking up the free kids shirt earlier in the season (I couldn't make the June/July dates they had offered) and surely the databases could be linked to do a simple number/address crosscheck... Link to comment Share on other sites More sharing options...
Dollymarie Posted October 11, 2016 Report Share Posted October 11, 2016 Maybe someone could put a question as to why this can't happen in the Q&A section. . . . Link to comment Share on other sites More sharing options...
Fiale Posted October 11, 2016 Report Share Posted October 11, 2016 23 hours ago, Olé said: ^ to be fair, this isn't just entering a promotional code because the Season Ticket number is numeric and sequential and so it would be easily shared or guessed, and used with or without a season ticket - it would need to be cross referenced and matched to a season ticket holder name, and delivery address, so probably would be harder to implement. Not justifying it, I spent over £100 this season with no discount but the petrol logic did apply as I'm in London! It is very sad that season ticket holders who live far away and already have a big premium on travel costs to remain ST holders, are further discriminated by benefits (discounts, other matches) which are unlikely to be used. It is what it is though. As to @Dollymarie's workaround, I can tell you last season I tried an even more straightforward workaround - walked into the shop before a night game, bought items with ST discount and asked them to mail them to me as if an online order (I didn't want to lug them on train and 'interesting' night buses until 2am in SE London) was told it wasn't possible!! So it probably is 'who you know' at the club, or the willingness to be helpful can be shocking. Having a Season Ticket is reward enough for me, but I do hate the spin about all these other rewards which are so meaningless and the club make so difficult to use, There hasn't been any food to buy at a discount at the Atyeo end of the Dolman for weeks too. Moan over! You need to use your season ticket card number and post code to log into BS site, so why not also have that as a way to confirm the discount, you might be able to guess a sequential number to gain a small discount, but how many postcodes would yo try ? Link to comment Share on other sites More sharing options...
Drew Peacock Posted October 11, 2016 Report Share Posted October 11, 2016 On 10/10/2016 at 07:46, Fiale said: Christmas is censored on the forum ? hmmm.... maybe not. Anyway, how can a online store not have a discount option, it is a basic option even on the smallest one man and a storgae unit ran sites - seems very strange some of the things we seem unable to do. Pay peanuts get monkeys. Link to comment Share on other sites More sharing options...
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