Adam B - commentary issues

[Atlanta Red]

Anyone have any trouble with the audio commentary? I log in and then just keeps taking me to my account profile.

[REDOXO]

Hey @AdamB despite assurances there is no commentary for overseas supporters for tonights game.

You log in and it goes straight to billing details....Please see other thread everyone is effected outside of UK

HEEEELLLLPPP!

(see other thread, it seems everyone is affected....regardless of location)

[Red Ferret]

It's in the uk too 

[Richwilkins50]

yes i noticed this too. just goes to a page with your contact details and billing details

[BCFC Jimmer]

Same for me.

[Esmond Million's Bung]

Just now, Collis1 said:

Same for me.

Yep and me.

[Phileas Fogg]

Rubbish. It's a chance for City to have a really unique and interesting set of content. Bristol is such a creative city, I'm sure a fantastic app could be designed.

Not too impressed with our content and it's usability since the end of the deal - the old service was better.

[BCFC Jimmer]

United game it is then.

[City_USA]

Same here, not happy

 

[Guest BCFC in my DNA 1957]

 

subscribed to BCFC live audio but every time I click to listen it takes me back to subscription log in. £45 paid Saturday but it is not workking. Please help.

[pigeon]

Same here

[Phileas Fogg]

Same for everyone I think, pretty poor really.

[REDOXO]

@AdamB@AdamB

@AdamB@AdamB@AdamB@AdamB@AdamB@AdamB

 

@AdamB@AdamB

[DC Red]

Same here too, no commentary at all.  Sounds like it could be worldwide...

[REDOXO]

I have just left a VM on Adams office phone. As i understand it everyone is screwed correct!!! 

[Phileas Fogg]

Might be worth looking on Bristol City Till I Die Facebook or on Instagram to see if someone is streaming live.. there's wifi at AG now so should be easier

[exAtyeoMax]

have you got a screen with a photo of headphones and a mic? Click on the red arrow in the centre of the picture…commentary should start. 

[BRISTOL86]

Is this like Johnny B Goode?

[eardun]

It always takes me to that page when I log in on iPhone. I've found that if I just go back into to the match page I can then get the commentary without having to log in again. 

[REDOXO]

1 minute ago, exAtyeoMax said:

have you got a screen with a photo of headphones and a mic? Click on the red arrow in the centre of the picture…commentary should start. 

If you click on the arrow in the picture it ges straight to billing details..................same for all

[exAtyeoMax]

Just now, REDOXO said:

If you click on the arrow in the picture it ges straight to billing details..................same for all

oh…sorry.

[tts_city]

As a paying customer I expect stuff to be tested properly before its rolled out and some bugger to be there to fix it if it goes tits up, #shambles

[Phileas Fogg]

5 minutes ago, eardun said:

It always takes me to that page when I log in on iPhone. I've found that if I just go back into to the match page I can then get the commentary without having to log in again. 

It shouldn't take people having to fiddle around like that though, needs to be really slick and user friendly. 

[REDOXO]

Just now, tts_city said:

As a paying customer I expect stuff to be tested properly before its rolled out and some bugger to be there to fix it if it goes tits up, #shambles

Missed three goals....I'm not bloody happy!

Why is there no one there?

[bcfcshorey]

It's been working for me all evening?

https://www.bcfc.co.uk/news/plymouth-argyle-h-match-centre-august-8th-2017/

Make sure you're logged in and click play?

[City_USA]

1 minute ago, REDOXO said:

Missed three goals....I'm not bloody happy!

Why is there no one there?

The silence is deafening

[Devereux]

yea same for me, spent £110 to not get access to anything!  

[eardun]

1 minute ago, Phileas Fogg said:

It shouldn't take people having to fiddle around like that though, needs to be really slick and user friendly. 

Agree. (Just offering help so people can listen now.)

[One Team In Keynsham]

Just now, REDOXO said:

Missed three goals....I'm not bloody happy!

Why is there no one there?

Oxo, have you actually subscribed to the audio commentary, as well as the video feed? I paid both amounts, and have been able to access the audio stream today with no bother.

[Phileas Fogg]

Just now, eardun said:

Agree. (Just offering help so people can listen now.)

Yeah that's good of you, there's probably a way to make it work - but not everyone has the know how/time to get it going.

 

[City_USA]

Just now, One Team In Keynsham said:

Oxo, have you actually subscribed to the audio commentary, as well as the video feed? I paid both amounts, and have been able to access the audio stream today with no bother.

AdamB said that the audio would be available to all that subscribed to the video service

[REDOXO]

Just now, One Team In Keynsham said:

Oxo, have you actually subscribed to the audio commentary, as well as the video feed? I paid both amounts, and have been able to access the audio stream today with no bother.

Adam said this was not necessary as I asked him....The overseas video also subscribes you for audio

Ar you using Ipad or PC OTIK

[REDOXO]

2 minutes ago, eardun said:

Agree. (Just offering help so people can listen now.)

Last season that worked...Have you done this today?

[One Team In Keynsham]

Just now, REDOXO said:

Adam said this was not necessary as I asked him....The overseas video also subscribes you for audio

Ar you using Ipad or PC OTIK

Macbook via Chrome browser.

[Richwilkins50]

i still get taken to the my account page, even if i go back to the match page and click the arrow

[One Team In Keynsham]

1 minute ago, City_USA said:

AdamB said that the audio would be available to all that subscribed to the video service

I must have missed that announcement before going all Brewster and splashing out.

[City_USA]

Just now, One Team In Keynsham said:

I must have missed that announcement before going all Brewster and splashing out.

Hopefully you can get a refund........Preston all over again :laugh:

[REDOXO]

Just now, One Team In Keynsham said:

I must have missed that announcement before going all Brewster and splashing out.

Its in the other thread................Obviously bullshit.....I'm buying the audio now and they can pay me back

[Septic Peg]

Sent him a tweet with link to thread 

[REDOXO]

Just now, Septic Peg said:

Sent him a tweet with link to thread 

thanks Peg

 

[JackofromSanJavier]

I had the same issue as most others by being sent to the billing page.  I've no got the commentary but can't remember how I stumbled across it......sorry xx

 

[Dollymarie]

I expect he's busy with stuff at the moment but will send him a text. 

[Guest BCFC in my DNA 1957]

Thanks for replies...Thought it was just me. I'll be complaining tomorrow. Can't even get radio Bristol...sad night! 

[DC Red]

Just got this email reply from bristolcitytvsupport@streamamg.com, " Thanks for bringing this to our attention. We are aware of this issue and are working hard to resolve this.  Thank you for your patience. "  So, I guess that they're on it.

[Dollymarie]

Adam's replied to say he's on the case. 

[ROSEBUD RED]

Not happy. Had the same issue Saturday and missed all 3 goals

 

[BTID]

20 minutes ago, REDOXO said:

If you click on the arrow in the picture it ges straight to billing details..................same for all

Thanks for the post Redoxo, got it working for me

Not really user friendly process tho

 

[eardun]

11 minutes ago, REDOXO said:

Last season that worked...Have you done this today?

Yes been listening today (when not doing other things on my phone - but that's another thing that it would be good to see improved!)

[REDOXO]

OK....So in order to listen I signed up for the audio as well as the live video service.

I have audio now, but have paid for both. @AdamBlet me know if I can claim my money back for the audio part of the service!

[AdamB]

All

Many apologies to those that have been affected. It appears to only be affecting those who have international video subscriptions and should not affect those on audio only.

If you are audio only and are affected, please email bristolcitysupport@streamamg.com. 

Our internet streaming team and web hosts are busy working on this issue to try and rectify for the second half, but I appreciate it still isn't good enough. 

I'll provide a fuller update in due course but please accept our apologies once more. 

Adam

[Mendip City]

Much fiddling around and I got it to work. Annoyingly, when listening on a phone (iPhone in my case), you can't do anything else.... can't say send a text or surf the web without losing the sound. 

Didn't happen on the old one and I can listen to say Apple Music or the BBC iplayer and use other apps etc. 

Bit pants really! 

[Richwilkins50]

maybe theres some sort of glitch. so people who have signed up for audio are getting it, but if people have signed up for the video service and not the audio they arent getting it, although they should

[Richwilkins50]

2 minutes ago, Mendip City said:

Much fiddling around and I got it to work. Annoyingly, when listening on a phone (iPhone in my case), you can't do anything else.... can't say send a text or surf the web without losing the sound. 

Didn't happen on the old one and I can listen to say Apple Music or the BBC iplayer and use other apps etc. 

Bit pants really! 

how did you get it to work?

[City_USA]

6 minutes ago, AdamB said:

All

Many apologies to those that have been affected. It appears to only be affecting those who have international video subscriptions and should not affect those on audio only.

If you are audio only and are affected, please email bristolcitysupport@streamamg.com. 

Our internet streaming team and web hosts are busy working on this issue to try and rectify for the second half, but I appreciate it still isn't good enough. 

I'll provide a fuller update in due course but please accept our apologies once more. 

Adam

Thanks for addressing this, hopefully  they can get it up and running for the 2nd half

[Shireman]

I could not get audio commentary on Saturday...but tonight, after several attempts, it is working.  However, I am not sure what I have clicked on differently tonight . Perhaps better directions should be provided  regarding log-in procedure.

[Mendip City]

3 minutes ago, Richwilkins50 said:

how did you get it to work?

I logged in.  It took me to the payment page. 

Then i went ultimately the official site home page. 

The headline is City v Plymouth  - there is a listen live option (or words to that effect)  clicked that then clicked the red arrow/play button and it worked.

if that works just make sure you leave it   - if you close it you'll have to do it all again!

not remotely user friendly or state of the art I'm afraid  

 

[Richwilkins50]

3 minutes ago, Mendip City said:

I logged in.  It took me to the payment page. 

Then i went ultimately the official site home page. 

The headline is City v Plymouth  - there is a listen live option (or words to that effect)  clicked that then clicked the red arrow/play button and it worked.

if that works just make sure you leave it   - if you close it you'll have to do it all again!

not remotely user friendly or state of the art I'm afraid  

 

still takes me to the my account page. strange. hopefully they willl fix it

[Mendip City]

9 minutes ago, AdamB said:

All

Many apologies to those that have been affected. It appears to only be affecting those who have international video subscriptions and should not affect those on audio only.

If you are audio only and are affected, please email bristolcitysupport@streamamg.com. 

Our internet streaming team and web hosts are busy working on this issue to try and rectify for the second half, but I appreciate it still isn't good enough. 

I'll provide a fuller update in due course but please accept our apologies once more. 

Adam

Hello Adam.... a lesser issue but surely when listening on a smart phone you should be able to do other things without losing sound? (I'm thinking send a text, surf the net etc). Is this worth investigating. I'm sure the previous version allowed it. 

Thanks in advance. 

[AdamB]

For those affected, please close your browser and login again. 

https://www.bcfc.co.uk/news/plymouth-argyle-h-match-centre-august-8th-2017/

Then hit the play button on the above page. 

Adam

[Richwilkins50]

3 minutes ago, AdamB said:

For those affected, please close your browser and login again. 

https://www.bcfc.co.uk/news/plymouth-argyle-h-match-centre-august-8th-2017/

Then hit the play button on the above page. 

Adam

still not working for me

[BCFC Jimmer]

1 minute ago, AdamB said:

For those affected, please close your browser and login again. 

https://www.bcfc.co.uk/news/plymouth-argyle-h-match-centre-august-8th-2017/

Then hit the play button on the above page. 

Adam

Still doesn't work I'm afriad Adam. Thanks for trying.

[BTID]

4 minutes ago, Shireman said:

I could not get audio commentary on Saturday...but tonight, after several attempts, it is working.  However, I am not sure what I have clicked on differently tonight . Perhaps better directions should be provided  regarding log-in procedure.

Agree Shireman

Not user friendly, when you log in and click the audio page it takes you to a page requesting Subscribe or Login

Not the best

[City_USA]

Just now, Collis1 said:

Still doesn't work I'm afriad Adam. Thanks for trying.

Same here, still goes to account details

[Devereux]

still not working for me either

 

[DC Red]

Sorry Adam, same result as before - clicking the red play button on the audio image goes to the account details, even after closing everything and logging back in again.

[Jersey Bristolian]

Nor me.

[RumRed]

Exclusive scenes from inside BCTV headquarters...

 

[Guest BCFC in my DNA 1957]

Same here....in UK.

[Norn Iron]

Just in case....

I've not read page 2

When you get to the billing account details page....

Go to top and you'll see a small box marked with a left arrow to bcfc.Co.uk.

Click on that. Then go to audio again and you'll get the broadcast. 

[Richwilkins50]

2 minutes ago, Norn Iron said:

Just in case....

I've not read page 2

When you get to the billing account details page....

Go to top and you'll see a small box marked with a left arrow to bcfc.Co.uk.

Click on that. Then go to audio again and you'll get the broadcast. 

not for me, thanks anyway though