old_eastender Posted October 13, 2017 Posted October 13, 2017 My BCTV not loading, just getting white box with timer going round from Match Screen... what about anyone else?
marcofisher Posted October 13, 2017 Posted October 13, 2017 Mine is but the pre match show was ridiculously quiet.
The Nest Egg Posted October 13, 2017 Posted October 13, 2017 Not working right now as I've got a 404 error. Not happy with quality so far
DCT10 Posted October 13, 2017 Posted October 13, 2017 Same as every week... it cuts out temporarily a number of times throughout the game. Anyone manged to get the "open in new window" to work? or to view on a tablet?
terpin Posted October 13, 2017 Posted October 13, 2017 @AdamB Can we get a response to these issues that happen most games? Worth having a contact point during games should issues occur?
grubby Posted October 13, 2017 Posted October 13, 2017 not worked at all so far!!!! I will be demanding money back, terrible after all the other games fine. my internet is 30mbps so not that
old_eastender Posted October 13, 2017 Author Posted October 13, 2017 @AdamB This is really frustrating just have white box with timer going round from Match Centre screen. could this be because club have not renewed my monthly subscription which in theory ran till 9th but I can still logon (also renewal is supposed to be automatic unless you cancel). Well fed up.
Notbarrymanc Posted October 13, 2017 Posted October 13, 2017 1 minute ago, old_eastender said: @AdamB This is really frustrating just have white box with timer going round from Match Centre screen. could this be because club have not renewed my monthly subscription which in theory ran till 9th but I can still logon (also renewal is supposed to be automatic unless you cancel). Well fed up. I am getting the same and have an annual subscription. Genuinely have better things to do. If they were one of my clients they’d be getting an hourly time wasted invoice.
BCFC Jimmer Posted October 13, 2017 Posted October 13, 2017 I can't even get past the loading screen. Anyone watching it ok?
1891 B.C. Sweden Posted October 13, 2017 Posted October 13, 2017 1 minute ago, Collis1 said: I can't even get past the loading screen. Anyone watching it ok? Watching it without sound
BCFC Jimmer Posted October 13, 2017 Posted October 13, 2017 1 minute ago, 1891 B.C. Sweden said: Watching it without sound Lucky you! I got nothing.
WayOutWest Posted October 13, 2017 Posted October 13, 2017 When you log in... You will see the camera man having a shocker. Please disable your zoom. You do not have the craft to make it work. Zoom out follow the ball... Simple.
terpin Posted October 13, 2017 Posted October 13, 2017 7 minutes ago, Collis1 said: I can't even get past the loading screen. Anyone watching it ok? After about 5 attempts of logging out and in, I got it working and got past the loading screen. Feed dropped after 10 minutes or so but back now. I've got sound but get a black "flash" every 10 seconds or so as if the camera is blinking! Feed dropped again as I'm writing this. A complete lottery with what you get.
WayOutWest Posted October 13, 2017 Posted October 13, 2017 1 minute ago, WayOutWest said: When you log in... You will see the camera man having a shocker. Please disable your zoom. You do not have the craft to make it work. Zoom out follow the ball... Simple. Spoke to soon... Now I have nothing!!
terpin Posted October 13, 2017 Posted October 13, 2017 @AdamB The club needs to address this. Happening (almost) every week on a premium priced service.
WayOutWest Posted October 13, 2017 Posted October 13, 2017 If the stream stops try pressing F5. It will refresh the web browser. Camera keeps "refreshing" every split second. Really this is bad one
old_eastender Posted October 13, 2017 Author Posted October 13, 2017 10 minutes ago, Notbarrymanc said: I am getting the same and have an annual subscription. Genuinely have better things to do. If they were one of my clients they’d be getting an hourly time wasted invoice. Still the same white box with timer going around. I've tried complete reboot, tried Edge instead of Chrome, just not loading the game. Not had this issue before.
BCFC Jimmer Posted October 13, 2017 Posted October 13, 2017 No other business could operate with this level of incompetence. We are only sat here now putting up with this shit because we love the club. Ruined my evening.
One Team In Keynsham Posted October 13, 2017 Posted October 13, 2017 I have lost the signal twice already in this match.
Notbarrymanc Posted October 13, 2017 Posted October 13, 2017 How ******* retarded is it that the only bloke who can respond to these critical technological problems is the only bloke who is guaranteed to be busy during the 90 minutes.
old_eastender Posted October 13, 2017 Author Posted October 13, 2017 3 minutes ago, old_eastender said: Still the same white box with timer going around. I've tried complete reboot, tried Edge instead of Chrome, just not loading the game. Not had this issue before. Just got back to Chrome and it's working having missed the first 29 mins!
DCT10 Posted October 13, 2017 Posted October 13, 2017 When I do get the stream to work I have another bizarre issue... Every time the ball goes out for a Burton goal kick their goal keeper goes in to slow motion.
One Team In Keynsham Posted October 13, 2017 Posted October 13, 2017 6 minutes ago, WayOutWest said: If the stream stops try pressing F5. It will refresh the web browser. Camera keeps "refreshing" every split second. Really this is bad one You bastard @WayOutWest, since I am not constantly viewing it, I hadn't noticed this until you pointed it out, now it irritates the crap out of me.
WayOutWest Posted October 13, 2017 Posted October 13, 2017 34th minute corner. Camera man is zoomed in on Eliasson. He goes to take the corner ref blows his whistle for a free kick. Guess what.. camera man still on Eliasson. We miss the infringement. Hopeless.
One Team In Keynsham Posted October 13, 2017 Posted October 13, 2017 Just now, WayOutWest said: 34th minute corner. Camera man is zoomed in on Eliasson. He goes to take the corner ref blows his whistle for a free kick. Guess what.. camera man still on Eliasson. We miss the infringement. Hopeless. Clearly he just has a man-crush.
Notbarrymanc Posted October 13, 2017 Posted October 13, 2017 Can they ask the hamster to start running before the 30th minute next week?
old_eastender Posted October 13, 2017 Author Posted October 13, 2017 Now gone to "currently not broadcasting"...
DCT10 Posted October 13, 2017 Posted October 13, 2017 Feed has dropped out 3 times already in the second half...
The Nest Egg Posted October 13, 2017 Posted October 13, 2017 Gone again. Got all my housemates wanting to get into City and the stream keeps cutting out
1891 B.C. Sweden Posted October 13, 2017 Posted October 13, 2017 and again, again, again, again, again, again
Red Bill Posted October 13, 2017 Posted October 13, 2017 Sick to death of this week after week. Lost connection at 5, 22, 47 and now 51 minutes. Have had enough and am going to cancel my subscription. Total incompetence.
RumRed Posted October 13, 2017 Posted October 13, 2017 And people were worried they were going to manage to block VPNs (:laugh:) perhaps they should just use a mobile and periscope it.
Esmond Million's Bung Posted October 13, 2017 Posted October 13, 2017 @AdamB, this omni shambles needs sorting and somebody from the company actually tell us what went wrong last night. No corporate BS just explain what the problem was, it really is not good enough and a grovelling apology. Absolutely shocking tonight. PS:- The only problem I have experienced is in 2 home matches Millwall and tonight. Pissed off you bet.
BCFC Jimmer Posted October 13, 2017 Posted October 13, 2017 Was tonight watchable for anyone? That was painful...
Esmond Million's Bung Posted October 13, 2017 Posted October 13, 2017 7 minutes ago, Collis1 said: Was tonight watchable for anyone? That was painful... Freezing, dropping out for much of the night, mind you it mirrored the performance from what I did see. I have sent a tweet to Jon Lansdown, people have got to do the same complain to @AdamB and Jon Lansdown and this time we need answers not bullshit, as I said 2 home games ruined it's simply not good enough, the club employ enough people somebody should be available to co ordinate problems as they occur with the provider, shocking.
Coppello Posted October 13, 2017 Posted October 13, 2017 There's a lot of city fans overseas by the looks of things.
BCFC Jimmer Posted October 13, 2017 Posted October 13, 2017 3 minutes ago, Esmond Million's Bung said: Freezing, dropping out for much of the night, mind you it mirrored the performance from what I did see. I have sent a tweet to Jon Lansdown, people have got to do the same complain to @AdamB and Jon Lansdown and this time we need answers not bullshit, as I said 2 home games ruined it's simply not good enough, the club employ enough people somebody should be available to co ordinate problems as they occur with the provider, shocking. Yup. Might be time for a formal complaint.
old_eastender Posted October 13, 2017 Author Posted October 13, 2017 35 minutes ago, Collis1 said: Was tonight watchable for anyone? That was painful... Well although did not get game loaded until 29 mins in, after that rest of 1st half was fine. Got a few 'currently not broadcasting' message during half-time, but 2nd half worked fine all the way through!
ukneil Posted October 13, 2017 Posted October 13, 2017 This actual overseas fan had all the same problems already stated. And I still can't believe the sign-on process has not been cleaned up. For want of a better word or phrase, it's just stupid. Ridiculously so. I won't be cancelling my subscription because it's the only way I can watch our games. As they know most subscribers are likely in this position, it's probably way down their list of priorities. Prove us wrong City, I am turning into too much of a cynical old git already.
grubby Posted October 14, 2017 Posted October 14, 2017 It seems like a lottery, I have had very little problem , only the occasional "dropout" and need to reload BUT tonight was horrific, I have great internet, Nearly new intel i7 laptop, only use Chrome for this streaming as its seemed the best up till now. I had nothing until 29 min in, thats 1/3rd of a game missed and had to refresh at least half a dozen times.With any internet based stream you might expect to have a dropout once or twice at most. I really wish I had paid for it monthly and not annually as I'm not sure I'd pay for it again and just watch certain people who put a "live" feed onto social media sites.......
42nite Posted October 14, 2017 Posted October 14, 2017 4 hours ago, Coppello said: There's a lot of city fans overseas by the looks of things. I am. The first month of 'streaming' was rubbish for me, well I tried. Subscription cancelled. Terrible service.
terpin Posted October 16, 2017 Posted October 16, 2017 @AdamB Can someone from the club, StreamAMG or Gibe address the issues raised in this thread? Given there is another home game this coming Saturday can a support engineer be made available on here?
bristolcitysweden Posted October 16, 2017 Posted October 16, 2017 Worked fine for me Friday. The loud is a bit low though.
EstoniaTallinnRed Posted October 16, 2017 Posted October 16, 2017 On 10/14/2017 at 04:51, 42nite said: I am. The first month of 'streaming' was rubbish for me, well I tried. Subscription cancelled. Terrible service. I gave it some thought, certainly glad I didn't now.
terpin Posted October 17, 2017 Posted October 17, 2017 13 hours ago, bristolcitysweden said: Worked fine for me Friday. The loud is a bit low though. It didn't drop out at all for you?
Phileas Fogg Posted October 17, 2017 Posted October 17, 2017 14 minutes ago, terpin said: It didn't drop out at all for you? It’s more concerning that it works for some people and not others. Might not be an easy fix. Pretty poor there’s no support online during the games. I thought there might be teething issues with this but not as far along as mid October.
CityCiderEd Posted October 17, 2017 Posted October 17, 2017 We are a quarter way into the season and I think it's very poor that these issues are still occurring. I am abroad for most of the season and was desperate to watch games live but thought I'd wait to see how people rated the feed. Decided in the end to just watch soccer Saturday and follow the game on BBC sport website. It seems that clubs fans that use the EFL package are happy with it. I think it's time for the club to quickly sort this out and start thinking of issuing refunds for a service that fans are paying for and not receiving.
Redmycolour Posted October 17, 2017 Posted October 17, 2017 On 13/10/2017 at 19:42, old_eastender said: My BCTV not loading, just getting white box with timer going round from Match Screen... what about anyone else? Bctv not available inland UK, only available outside UK.commentary only in UK.
Redmycolour Posted October 17, 2017 Posted October 17, 2017 3 hours ago, CityCiderEd said: We are a quarter way into the season and I think it's very poor that these issues are still occurring. I am abroad for most of the season and was desperate to watch games live but thought I'd wait to see how people rated the feed. Decided in the end to just watch soccer Saturday and follow the game on BBC sport website. It seems that clubs fans that use the EFL package are happy with it. I think it's time for the club to quickly sort this out and start thinking of issuing refunds for a service that fans are paying for and not receiving. I was told by the club,read terms & conditions first,no refunds
terpin Posted October 17, 2017 Posted October 17, 2017 12 minutes ago, redmycolour said: Bctv not available inland UK, only available outside UK.commentary only in UK. From the outset it was made pretty clear by the club that video streaming would only be available outside of the UK. The issue highlighted in this thread (and others) is that for those of us outside UK the streaming service is not up to an expected level.
AdamB Posted October 17, 2017 Posted October 17, 2017 On 16/10/2017 at 08:02, terpin said: @AdamB Can someone from the club, StreamAMG or Gibe address the issues raised in this thread? Given there is another home game this coming Saturday can a support engineer be made available on here? Terpin, Re: issues on Friday; cabling had been rejigged by HawkEye, which inadvertently had an effect on the live feed. Very frustrating and we apologise to those affected. The cabling will be fixed and tested this week before Saturday. There is a support email address; bristolcitytvsupport@streamamg.com. For longer-term suggestions/queries, I'd welcome emails to our head of digital richard.pepper@bristol-sport.co.uk. Regards, Adam
megansdad Posted October 17, 2017 Posted October 17, 2017 sometimes its not 100% and certainly was frustrating on Friday as I had to close and restart a number of times. Would I now be without it? Certainly not!!!! teething problems and all
terpin Posted October 17, 2017 Posted October 17, 2017 35 minutes ago, AdamB said: Terpin, Re: issues on Friday; cabling had been rejigged by HawkEye, which inadvertently had an effect on the live feed. Very frustrating and we apologise to those affected. The cabling will be fixed and tested this week before Saturday. There is a support email address; bristolcitytvsupport@streamamg.com. For longer-term suggestions/queries, I'd welcome emails to our head of digital richard.pepper@bristol-sport.co.uk. Regards, Adam Thanks for the reply Adam. Is the support e-mail address manned during live games? 26 minutes ago, megansdad said: sometimes its not 100% and certainly was frustrating on Friday as I had to close and restart a number of times. Would I now be without it? Certainly not!!!! teething problems and all Me neither but therein lies some of the problem as I see it. The club have got a captive audience. I have no intention at all of cancelling as I want any chance I can get to watch the City. I can accept teething problems for the first couple of games of the season but not this far out into the season.
megansdad Posted October 17, 2017 Posted October 17, 2017 for me only this last game was a real issue and Adam seems to have explained that above. Hoping Saturday is flawless so I dont miss any of our destruction of Leeds.
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