terpin Posted October 17, 2017 Report Share Posted October 17, 2017 13 hours ago, bristolcitysweden said: Worked fine for me Friday. The loud is a bit low though. It didn't drop out at all for you? Link to comment Share on other sites More sharing options...
Phileas Fogg Posted October 17, 2017 Report Share Posted October 17, 2017 14 minutes ago, terpin said: It didn't drop out at all for you? It’s more concerning that it works for some people and not others. Might not be an easy fix. Pretty poor there’s no support online during the games. I thought there might be teething issues with this but not as far along as mid October. Link to comment Share on other sites More sharing options...
CityCiderEd Posted October 17, 2017 Report Share Posted October 17, 2017 We are a quarter way into the season and I think it's very poor that these issues are still occurring. I am abroad for most of the season and was desperate to watch games live but thought I'd wait to see how people rated the feed. Decided in the end to just watch soccer Saturday and follow the game on BBC sport website. It seems that clubs fans that use the EFL package are happy with it. I think it's time for the club to quickly sort this out and start thinking of issuing refunds for a service that fans are paying for and not receiving. Link to comment Share on other sites More sharing options...
Redmycolour Posted October 17, 2017 Report Share Posted October 17, 2017 On 13/10/2017 at 19:42, old_eastender said: My BCTV not loading, just getting white box with timer going round from Match Screen... what about anyone else? Bctv not available inland UK, only available outside UK.commentary only in UK. Link to comment Share on other sites More sharing options...
Redmycolour Posted October 17, 2017 Report Share Posted October 17, 2017 3 hours ago, CityCiderEd said: We are a quarter way into the season and I think it's very poor that these issues are still occurring. I am abroad for most of the season and was desperate to watch games live but thought I'd wait to see how people rated the feed. Decided in the end to just watch soccer Saturday and follow the game on BBC sport website. It seems that clubs fans that use the EFL package are happy with it. I think it's time for the club to quickly sort this out and start thinking of issuing refunds for a service that fans are paying for and not receiving. I was told by the club,read terms & conditions first,no refunds Link to comment Share on other sites More sharing options...
terpin Posted October 17, 2017 Report Share Posted October 17, 2017 12 minutes ago, redmycolour said: Bctv not available inland UK, only available outside UK.commentary only in UK. From the outset it was made pretty clear by the club that video streaming would only be available outside of the UK. The issue highlighted in this thread (and others) is that for those of us outside UK the streaming service is not up to an expected level. Link to comment Share on other sites More sharing options...
AdamB Posted October 17, 2017 Report Share Posted October 17, 2017 On 16/10/2017 at 08:02, terpin said: @AdamB Can someone from the club, StreamAMG or Gibe address the issues raised in this thread? Given there is another home game this coming Saturday can a support engineer be made available on here? Terpin, Re: issues on Friday; cabling had been rejigged by HawkEye, which inadvertently had an effect on the live feed. Very frustrating and we apologise to those affected. The cabling will be fixed and tested this week before Saturday. There is a support email address; bristolcitytvsupport@streamamg.com. For longer-term suggestions/queries, I'd welcome emails to our head of digital richard.pepper@bristol-sport.co.uk. Regards, Adam Link to comment Share on other sites More sharing options...
megansdad Posted October 17, 2017 Report Share Posted October 17, 2017 sometimes its not 100% and certainly was frustrating on Friday as I had to close and restart a number of times. Would I now be without it? Certainly not!!!! teething problems and all Link to comment Share on other sites More sharing options...
terpin Posted October 17, 2017 Report Share Posted October 17, 2017 35 minutes ago, AdamB said: Terpin, Re: issues on Friday; cabling had been rejigged by HawkEye, which inadvertently had an effect on the live feed. Very frustrating and we apologise to those affected. The cabling will be fixed and tested this week before Saturday. There is a support email address; bristolcitytvsupport@streamamg.com. For longer-term suggestions/queries, I'd welcome emails to our head of digital richard.pepper@bristol-sport.co.uk. Regards, Adam Thanks for the reply Adam. Is the support e-mail address manned during live games? 26 minutes ago, megansdad said: sometimes its not 100% and certainly was frustrating on Friday as I had to close and restart a number of times. Would I now be without it? Certainly not!!!! teething problems and all Me neither but therein lies some of the problem as I see it. The club have got a captive audience. I have no intention at all of cancelling as I want any chance I can get to watch the City. I can accept teething problems for the first couple of games of the season but not this far out into the season. Link to comment Share on other sites More sharing options...
megansdad Posted October 17, 2017 Report Share Posted October 17, 2017 for me only this last game was a real issue and Adam seems to have explained that above. Hoping Saturday is flawless so I dont miss any of our destruction of Leeds. Link to comment Share on other sites More sharing options...
terpin Posted October 17, 2017 Report Share Posted October 17, 2017 20 minutes ago, megansdad said: for me only this last game was a real issue and Adam seems to have explained that above. Hoping Saturday is flawless so I dont miss any of our destruction of Leeds. Fair enough, but based on the other threads on here I would say that you are one of the lucky ones then. It is not the first time the dropout issue has been experienced so can't say I'm entirely convinced by the HawkEye evidence but guess we'll soon find out. Link to comment Share on other sites More sharing options...
Dan Robin Posted October 17, 2017 Report Share Posted October 17, 2017 Threre was already a thread about BCTV BCTV (Merged) Link to comment Share on other sites More sharing options...
RedRoss Posted October 17, 2017 Report Share Posted October 17, 2017 Separately has anyone managed to link up the Radio Bristol commentary to the video live feed? It's slightly out and kind of annoying. Link to comment Share on other sites More sharing options...
eastonboy Posted October 17, 2017 Report Share Posted October 17, 2017 As the speed of light is faster than the speed of sound, you need to stand 1.35miles away from your screen and then the sound and vision will be in perfect synchronicity Link to comment Share on other sites More sharing options...
CityCiderEd Posted October 17, 2017 Report Share Posted October 17, 2017 9 hours ago, redmycolour said: I was told by the club,read terms & conditions first,no refunds I know about the terms and conditions but what if the service became unwatchable for the rest of the season for a majority of subscribers do you think they would be able to get away with not sorting out some sort of recompense? Link to comment Share on other sites More sharing options...
old_eastender Posted October 17, 2017 Author Report Share Posted October 17, 2017 1 hour ago, eastonboy said: As the speed of light is faster than the speed of sound, you need to stand 1.35miles away from your screen and then the sound and vision will be in perfect synchronicity haha, very good. Although oddly it's actually the other way around in practice, i.e. TV feed is about 45 seconds behind real time and hence would be behind radio commentary. Frankly I'm more than happy watching with no commentary, just the crowd noise, cracking service when it works! Link to comment Share on other sites More sharing options...
paulcityfan Posted October 17, 2017 Report Share Posted October 17, 2017 Audio does not work on my smart tv. Keeps repeating the same parts over and again. Better on the MAC desktop but not perfect Link to comment Share on other sites More sharing options...
ThOmO Posted October 20, 2017 Report Share Posted October 20, 2017 if you pause the audio, you can just about synch it Link to comment Share on other sites More sharing options...
Atlanta_Red Posted October 20, 2017 Report Share Posted October 20, 2017 8 minutes ago, ThOmO said: if you pause the audio, you can just about synch it My video - when working - is about 30 seconds ahead of the audio commentary. Guess it's different for some folks. Link to comment Share on other sites More sharing options...
Tom Fleuriot Posted October 21, 2017 Report Share Posted October 21, 2017 Has anyone tried watching on a Smart TV? Debating whether to take the plunge but don't have a laptop. Link to comment Share on other sites More sharing options...
WayOutWest Posted October 21, 2017 Report Share Posted October 21, 2017 Choppy. Very choppy feed.. Anyone else? Link to comment Share on other sites More sharing options...
tandy Posted October 21, 2017 Report Share Posted October 21, 2017 Same here, although seems to have sorted itself out now..... don’t know whether thats good or bad judging from the first 15 mins Link to comment Share on other sites More sharing options...
WayOutWest Posted October 21, 2017 Report Share Posted October 21, 2017 This camera man needs to learn how to use the f'ing thing. He is giving me a head ache.... All over the place. STOP STOP ZOOMING IN Link to comment Share on other sites More sharing options...
One Team In Keynsham Posted October 21, 2017 Report Share Posted October 21, 2017 43 minutes ago, WayOutWest said: Choppy. Very choppy feed.. Anyone else? Actually been ok for me today. Only complaint is that we appear to have fielded a team of clueless imposters. Link to comment Share on other sites More sharing options...
DaveF Posted October 21, 2017 Report Share Posted October 21, 2017 2 hours ago, Tom Fleuriot said: Has anyone tried watching on a Smart TV? Debating whether to take the plunge but don't have a laptop. I tried but it wouldn’t load, just had the icon constantly spinning. Feed on my laptop has been fine though. Link to comment Share on other sites More sharing options...
marcofisher Posted October 21, 2017 Report Share Posted October 21, 2017 1 hour ago, WayOutWest said: This camera man needs to learn how to use the f'ing thing. He is giving me a head ache.... All over the place. STOP STOP ZOOMING IN That part which was really great was where he didn't even show the sendings off. Link to comment Share on other sites More sharing options...
WayOutWest Posted October 21, 2017 Report Share Posted October 21, 2017 My feed didn't drop once. Looks like the issues have been addressed. So that's a positive. I do hope that this feed is not used for our clubs analysis. As watching it is a painful, and completely useless as you can't see anything happening off the ball. Stevo Link to comment Share on other sites More sharing options...
The Nest Egg Posted October 21, 2017 Report Share Posted October 21, 2017 Worked well today. Wish it didn't though! Link to comment Share on other sites More sharing options...
Dan Robin Posted October 21, 2017 Report Share Posted October 21, 2017 5 minutes ago, Newquay-Red said: Worked well today. Wish it didn't though! Same for me: only one error/reload. Worked a lot better than our defence. Link to comment Share on other sites More sharing options...
Major Isewater Posted October 21, 2017 Report Share Posted October 21, 2017 It constantly froze for me after the 60th minute . Just another thing to set my day up ! Link to comment Share on other sites More sharing options...
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