Davefevs Posted September 26, 2018 Report Share Posted September 26, 2018 As Joe not with me Friday night, I’ve had to buy a ticket (usually free Carer). Printed off the other night and forgot to take off the printer. Just remembered, so went upstairs and retrieved it. Noticed the barcode / qr code is just two solid black boxes. Tried printing again, same again. Both were printed in colour (default printer setting). Changed to black and white and printed properly. Anyone else had this issue? Also, just a warning to others in case they’ve printed in colour and not got a barcode/ qr code. Link to comment Share on other sites More sharing options...
Notbarrymanc Posted September 26, 2018 Report Share Posted September 26, 2018 It’s meant to be a big block like that mate, it’s a security measure so that people can’t copy your barcode. You can crack on with it regardless Link to comment Share on other sites More sharing options...
Brizzol Posted September 26, 2018 Report Share Posted September 26, 2018 Not that exact issue but something similar. The e-ticket barcode was missing several lines and it wouldn't scan. Luckily I had the PDF in my emails and just enlarged the QR code on my phone screen and went through that way. Good to know if you ever find yourself in a similar position as it takes the stewards forever to confirm the tickets. Link to comment Share on other sites More sharing options...
Brizzol Posted September 26, 2018 Report Share Posted September 26, 2018 1 minute ago, Notbarrymanc said: It’s meant to be a big block like that mate, it’s a security measure so that people can’t copy your barcode. You can crack on with it regardless I wouldn't listen to that. Link to comment Share on other sites More sharing options...
Davefevs Posted September 26, 2018 Author Report Share Posted September 26, 2018 4 minutes ago, Notbarrymanc said: It’s meant to be a big block like that mate, it’s a security measure so that people can’t copy your barcode. You can crack on with it regardless Out of interest, why did it print out perfectly in b&w, but as a block as colour? I might take both along and try the ‘block’ one first? Link to comment Share on other sites More sharing options...
Notbarrymanc Posted September 26, 2018 Report Share Posted September 26, 2018 3 minutes ago, Davefevs said: Out of interest, why did it print out perfectly in b&w, but as a block as colour? I might take both along and try the ‘block’ one first? They’re working on the security panel for the b&w verison and we should get a new patch for it soon. They don’t accept b&w barcodes unfortunately, for security reasons. Link to comment Share on other sites More sharing options...
Guest Posted September 26, 2018 Report Share Posted September 26, 2018 I have printed tickets previously for other people, and haven't had to change from colour on my printer and they were fine. Maybe you have an issue with a cartridge as I cannot see why they the tickets would have changed since I last printed some? Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted September 26, 2018 Report Share Posted September 26, 2018 5 minutes ago, Davefevs said: Out of interest, why did it print out perfectly in b&w, but as a block as colour? I might take both along and try the ‘block’ one first? Don’t wanna scaremonger but haven’t had this issue when I bought and printed cup tickets aside from my ST - just make sure you have access to your confirmation email etc on you on Friday.... Link to comment Share on other sites More sharing options...
Davefevs Posted September 26, 2018 Author Report Share Posted September 26, 2018 Might print on works colour printer tomorrow and see if I get different results. Ta. Can I just pop my iPhone on the scanner? Link to comment Share on other sites More sharing options...
BS4 on Tour... Posted September 26, 2018 Report Share Posted September 26, 2018 2 minutes ago, Davefevs said: Might print on works colour printer tomorrow and see if I get different results. Ta. Can I just pop my iPhone on the scanner? I believe so, yes Link to comment Share on other sites More sharing options...
East End Old Boy Posted September 26, 2018 Report Share Posted September 26, 2018 2 minutes ago, Davefevs said: Might print on works colour printer tomorrow and see if I get different results. Ta. Can I just pop my iPhone on the scanner? I printed my ticket for the Plymouth game in colour and the bar code was okay to use and looked as a bar code should. Link to comment Share on other sites More sharing options...
Davefevs Posted September 26, 2018 Author Report Share Posted September 26, 2018 2 minutes ago, East End Old Boy said: I printed my ticket for the Plymouth game in colour and the bar code was okay to use and looked as a bar code should. @Notbarrymanc does that mean there’s been an upgrade to colour recently? Link to comment Share on other sites More sharing options...
East End Old Boy Posted September 26, 2018 Report Share Posted September 26, 2018 4 minutes ago, Davefevs said: @Notbarrymanc does that mean there’s been an upgrade to colour recently? Bar code was on left hand side. Link to comment Share on other sites More sharing options...
Davefevs Posted September 26, 2018 Author Report Share Posted September 26, 2018 Mine shows like that on the email, but just a big black block when printed. Link to comment Share on other sites More sharing options...
East End Old Boy Posted September 26, 2018 Report Share Posted September 26, 2018 11 minutes ago, Davefevs said: Mine shows like that on the email, but just a big black block when printed. Mine printed as shown, so it maybe a printer reading problem? Link to comment Share on other sites More sharing options...
Davefevs Posted September 26, 2018 Author Report Share Posted September 26, 2018 11 minutes ago, East End Old Boy said: Mine printed as shown, so it maybe a printer reading problem? Yep, quite possibly. Just checked AppStore...My Epson app had an update yesterday???? Link to comment Share on other sites More sharing options...
RedM Posted September 27, 2018 Report Share Posted September 27, 2018 For the rugby I just show the QR code into the scanner and it works. It didn’t for the first game but it looked like many people had problems and the Steward had to override, but last game all worked without a hitch. I can’t see it being any different for football? Edit: ignore the above. Just checked and rugby tickets don’t appear to have barcodes only QR codes. Strange Link to comment Share on other sites More sharing options...
East End Old Boy Posted September 27, 2018 Report Share Posted September 27, 2018 7 hours ago, Davefevs said: Yep, quite possibly. Just checked AppStore...My Epson app had an update yesterday???? Does the printer also need driver update? Link to comment Share on other sites More sharing options...
bigbash Posted September 27, 2018 Report Share Posted September 27, 2018 34 minutes ago, East End Old Boy said: Does the printer also need driver update? As EEOB says above. It could be that you need to update the print driver or possibly download the latest version of Adobe reader. Failing that take a screen shot of the ticket 'Print screen' button and paste into Word and try printing it that way. Link to comment Share on other sites More sharing options...
Notbarrymanc Posted September 27, 2018 Report Share Posted September 27, 2018 10 hours ago, Davefevs said: @Notbarrymanc does that mean there’s been an upgrade to colour recently? There are several new colours, such as polygamous prawn, ventouse and jessupjessup. To be safe, personally, I would place your phone onto your scanner with the picture of the ticket faces down. Scan the picture of the ticket onto your computer, and print that. Alternatively you could try hand drawing the bar code. Link to comment Share on other sites More sharing options...
Davefevs Posted September 27, 2018 Author Report Share Posted September 27, 2018 I’ve now printed from work and it prints perfectly in colour, so suggests some issues with my home printer. Will troubleshoot later. Thanks for the responses Link to comment Share on other sites More sharing options...
myol'man Posted September 27, 2018 Report Share Posted September 27, 2018 Get there early incase there are any scanning problems. You may get sent to the ticket office if your e-ticket won't scan. Link to comment Share on other sites More sharing options...
Davefevs Posted September 27, 2018 Author Report Share Posted September 27, 2018 20 minutes ago, myol'man said: Get there early incase there are any scanning problems. You may get sent to the ticket office if your e-ticket won't scan. See below....i’m Sorted. Ta 12 hours ago, Davefevs said: I’ve now printed from work and it prints perfectly in colour, so suggests some issues with my home printer. Will troubleshoot later. Thanks for the responses Link to comment Share on other sites More sharing options...
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