RedRock Posted August 29, 2019 Share Posted August 29, 2019 Only took twelve separate attempts to fill in the payment fields tonight! Last match it was twenty, gave up and phone ordered the tickets. Clearly, the ‘continuous improvement’ ethos is now even permeating the IT Department. Welcome to 1998 lads, only 20 years behind the rest of the field now. How difficult must it be to set up a payment page FFS. Imagine loads of potential ‘customers’ just give up and abandon their attempt to attend matches. If only we had a SLO who’d sort such a nonsense out eh. Link to comment Share on other sites More sharing options...
CTRed Posted August 29, 2019 Share Posted August 29, 2019 Really simple. Only takes a couple minutes and tickets are sent via email and downloaded onto iPhone. Not sure why so difficult for others. Link to comment Share on other sites More sharing options...
bcfc01 Posted August 29, 2019 Share Posted August 29, 2019 Never had any problems. Link to comment Share on other sites More sharing options...
Bar BS3 Posted August 29, 2019 Share Posted August 29, 2019 1 hour ago, RedRock said: Only took twelve separate attempts to fill in the payment fields tonight! Last match it was twenty, gave up and phone ordered the tickets. Clearly, the ‘continuous improvement’ ethos is now even permeating the IT Department. Welcome to 1998 lads, only 20 years behind the rest of the field now. How difficult must it be to set up a payment page FFS. Imagine loads of potential ‘customers’ just give up and abandon their attempt to attend matches. If only we had a SLO who’d sort such a nonsense out eh. I’ve never had a problem. Are you using an up to date server..? Link to comment Share on other sites More sharing options...
RedLionLad Posted August 30, 2019 Share Posted August 30, 2019 Never had a problem booking cup tickets or away tickets. Link to comment Share on other sites More sharing options...
Nicki's soulmate Posted August 30, 2019 Share Posted August 30, 2019 Ordered 3 tickets online on Tuesday, they arrived yesterday Link to comment Share on other sites More sharing options...
RedRock Posted August 30, 2019 Author Share Posted August 30, 2019 Must be an iPad-related problem. The whole process is fine, apart from payment. Just won’t allow more than 2 of the 4 fields to be entered before it freezes not allowing any further entry. Link to comment Share on other sites More sharing options...
Bar BS3 Posted August 30, 2019 Share Posted August 30, 2019 49 minutes ago, RedRock said: Must be an iPad-related problem. The whole process is fine, apart from payment. Just won’t allow more than 2 of the 4 fields to be entered before it freezes not allowing any further entry. If it keeps happening to you, one one device - and not to anybody else - then it’s probably an issue at your end. Link to comment Share on other sites More sharing options...
Davefevs Posted August 30, 2019 Share Posted August 30, 2019 4 hours ago, RedRock said: Must be an iPad-related problem. The whole process is fine, apart from payment. Just won’t allow more than 2 of the 4 fields to be entered before it freezes not allowing any further entry. I use an iPad, and I wouldn’t say it’s been optimised well for safari. Maybe try chrome, or do on a pc. Link to comment Share on other sites More sharing options...
wendyredredrobin Posted August 30, 2019 Share Posted August 30, 2019 Their poxy website is ok once you get used to it but it's still a crap website. Link to comment Share on other sites More sharing options...
Drew Peacock Posted August 30, 2019 Share Posted August 30, 2019 12 minutes ago, wendyredredrobin said: Their poxy website is ok once you get used to it but it's still a crap website. It is. It is my real bugbear with the club, they do so many good things but when it comes to customer facing IT systems - oh dear! As you say, it works when you get used to it and I have had no difficulty the last couple of times I have used it but it should be simple to a first time user, the number of people who comment on here about difficulties using the site seems high. Link to comment Share on other sites More sharing options...
robin_unreliant Posted August 30, 2019 Share Posted August 30, 2019 It took me a little while to notice the tiny red pen that lets you change your method of delivery! I still haven't worked out how, if you buy 2 tickets, to have one as an e-ticket and the other to print. In fact I'm still not sure if you can. I like mine on my phone. If I get one for my 83yo old man he can't cope with that. So he likes them printed. Couldn't seem to split the method when I tried though so had to print both! Link to comment Share on other sites More sharing options...
RedRock Posted August 30, 2019 Author Share Posted August 30, 2019 15 hours ago, Bar BS3 said: If it keeps happening to you, one one device - and not to anybody else - then it’s probably an issue at your end. Bizarrely, the Bristol Sport payment page is the only one out of the dozens used that freezes. Sad, but true. Technology was never City’s strong point. Bring back Beryl I say, far more efficient than any IT system the Club employ. Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted September 2, 2019 Share Posted September 2, 2019 On 29/08/2019 at 22:54, RedRock said: Only took twelve separate attempts to fill in the payment fields tonight! Last match it was twenty, gave up and phone ordered the tickets. Clearly, the ‘continuous improvement’ ethos is now even permeating the IT Department. Welcome to 1998 lads, only 20 years behind the rest of the field now. How difficult must it be to set up a payment page FFS. Imagine loads of potential ‘customers’ just give up and abandon their attempt to attend matches. If only we had a SLO who’d sort such a nonsense out eh. Twitter- @BristolCitySLO Email- slo@bcfc.co.uk Seems rather puzzling they are not on the forum though, however it's the way of things now it seems and accepted it. Link to comment Share on other sites More sharing options...
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