W-S-M Seagull Posted July 20, 2023 Report Share Posted July 20, 2023 6 hours ago, elhombrecito said: This is from the 'Meet the Squad' day next week: So if you're unsure about the digital ticketing process, it's the perfect opportunity to set your mind at ease. I've requested physical seasontickets but not yet recieved them. There was no info on that page about those of us waiting for physical season tickets. Quote Link to comment Share on other sites More sharing options...
East End Old Boy Posted July 20, 2023 Report Share Posted July 20, 2023 1 minute ago, W-S-M Seagull said: I've requested physical seasontickets but not yet recieved them. There was no info on that page about those of us waiting for physical season tickets. Think I read they may not be available before the start of the season and you’ll have to download a bar coded ticket? 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 20, 2023 Admin Report Share Posted July 20, 2023 10 minutes ago, W-S-M Seagull said: I've requested physical seasontickets but not yet recieved them. There was no info on that page about those of us waiting for physical season tickets. 7 minutes ago, East End Old Boy said: Think I read they may not be available before the start of the season and you’ll have to download a bar coded ticket? This In the days when we all had them they often came in the week before the first game Certainly wouldn't be yet 1 Quote Link to comment Share on other sites More sharing options...
JP Hampton Posted July 21, 2023 Report Share Posted July 21, 2023 12 hours ago, Betty Swallocks said: A supporter ID number is created when an account is made. Thanks Quote Link to comment Share on other sites More sharing options...
JP Hampton Posted July 21, 2023 Report Share Posted July 21, 2023 10 hours ago, eardun said: Link below may help re account opening - there is no charge. Linking accounts: on your account page ticket site - personal details section - you’ll see a friends and family link. You can manage and create a relationship with another account holder from there. Guide to Bristol Sport club accounts | Bristol Sport Excellent. Thanks Quote Link to comment Share on other sites More sharing options...
OneTeamInBristol Posted July 21, 2023 Report Share Posted July 21, 2023 10 hours ago, W-S-M Seagull said: I've requested physical seasontickets but not yet recieved them. There was no info on that page about those of us waiting for physical season tickets. They won't arrive yet, mine sometimes doesn't arrive until the few days before the first game of the season. Quote Link to comment Share on other sites More sharing options...
Br1stolCityBoy Posted July 21, 2023 Report Share Posted July 21, 2023 I understand that you can let a friend use your season ticket for a match, if you can’t attend. Is this option ready to use now. If so can anyone explain how you do this. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
elhombrecito Posted July 21, 2023 Report Share Posted July 21, 2023 55 minutes ago, Br1stolCityBoy said: I understand that you can let a friend use your season ticket for a match, if you can’t attend. Is this option ready to use now. If so can anyone explain how you do this. Thanks in advance. It'll be through the Bristol Sport ticketing site as there is a 'Forward Ticket' button on there. However, it's not been officially launched yet, so not possible to do just yet. 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted July 21, 2023 Report Share Posted July 21, 2023 12 hours ago, W-S-M Seagull said: I've requested physical seasontickets but not yet recieved them. There was no info on that page about those of us waiting for physical season tickets. They’re waiting to see whether you ring up on your smartphone to chase them! 6 Quote Link to comment Share on other sites More sharing options...
JP Hampton Posted July 22, 2023 Report Share Posted July 22, 2023 22 hours ago, elhombrecito said: It'll be through the Bristol Sport ticketing site as there is a 'Forward Ticket' button on there. However, it's not been officially launched yet, so not possible to do just yet. As above but I noticed yesterday you can now the ️ and the “ forward ticket” banner at the top is now highlighted and not greyed out as it was before. 1 Quote Link to comment Share on other sites More sharing options...
REDOXO Posted July 22, 2023 Report Share Posted July 22, 2023 (edited) On 21/07/2023 at 03:50, elhombrecito said: It'll be through the Bristol Sport ticketing site as there is a 'Forward Ticket' button on there. However, it's not been officially launched yet, so not possible to do just yet. 8 hours ago, JP Hampton said: As above but I noticed yesterday you can now the ️ and the “ forward ticket” banner at the top is now highlighted and not greyed out as it was before. Yep, But it sends you to another screen where Forward Ticket is greyed out. As it stands, it appears they are working on the tech but you are not able to distribute the individual tickets despite the first four games or so being listed. If you guys see it working please post here or let me know! and Ill let you know! Edited July 22, 2023 by REDOXO Quote Link to comment Share on other sites More sharing options...
italian dave Posted July 22, 2023 Report Share Posted July 22, 2023 5 hours ago, REDOXO said: Yep, But it sends you to another screen where Forward Ticket is greyed out. As it stands, it appears they are working on the tech but you are not able to distribute the individual tickets despite the first four games or so being listed. If you guys see it working please post here or let me know! and Ill let you know! I’m not volunteering, but sounds like this might be something for someone who’s going to the open day next week to ask about? There’ll be people there to answer questions about digital ticketing. Quote Link to comment Share on other sites More sharing options...
REDOXO Posted July 22, 2023 Report Share Posted July 22, 2023 47 minutes ago, italian dave said: I’m not volunteering, but sounds like this might be something for someone who’s going to the open day next week to ask about? There’ll be people there to answer questions about digital ticketing. Yes. Hopefully someone will as I suspect most of us will want to give our tickets to FnF from time to time Quote Link to comment Share on other sites More sharing options...
Lew-T Posted July 22, 2023 Report Share Posted July 22, 2023 On 17/07/2023 at 17:18, NOTBLUE said: Don’t see what the problem is,if you want use your phone ,use your phone,if you want an actual season ticket card get an actual season ticket card,each to their own. It’s people being people. Stressing over absolutely nothing 3 Quote Link to comment Share on other sites More sharing options...
NcnsBcfc Posted July 24, 2023 Report Share Posted July 24, 2023 Just picked up Chelts tickets off Jerry. He said over 4500 out of 14.5k STs have requested physical STs. By comparison Liverpool have over 38k STs and have only had requests for 800 physical ones. Obviously going to take some time now to get it all sorted. It's fair to say we don't like change in Bristol... 1 2 Quote Link to comment Share on other sites More sharing options...
Roe Posted July 24, 2023 Report Share Posted July 24, 2023 5 minutes ago, NcnsBcfc said: Just picked up Chelts tickets off Jerry. He said over 4500 out of 14.5k STs have requested physical STs. By comparison Liverpool have over 38k STs and have only had requests for 800 physical ones. Obviously going to take some time now to get it all sorted. It's fair to say we don't like change in Bristol... Possibly shows how a lot of the fans simply don't trust the club with changes like this as well 2 3 1 Quote Link to comment Share on other sites More sharing options...
Sir Geoff Posted July 24, 2023 Report Share Posted July 24, 2023 9 minutes ago, Roe said: Possibly shows how a lot of the fans simply don't trust the club with changes like this as well ........or don't trust themselves to embrace a new concept. 5 Quote Link to comment Share on other sites More sharing options...
!james Posted July 24, 2023 Report Share Posted July 24, 2023 23 minutes ago, NcnsBcfc said: Just picked up Chelts tickets off Jerry. He said over 4500 out of 14.5k STs have requested physical STs. By comparison Liverpool have over 38k STs and have only had requests for 800 physical ones. Obviously going to take some time now to get it all sorted. It's fair to say we don't like change in Bristol... That's crazy, hence the reason why they will charge next season... 5 Quote Link to comment Share on other sites More sharing options...
Pezo Posted July 24, 2023 Report Share Posted July 24, 2023 Can we just go back to turning up and paying on the gate ? Quote Link to comment Share on other sites More sharing options...
OneTeamInBristol Posted July 24, 2023 Report Share Posted July 24, 2023 If that's true then all those people who said it will be a tiny minority wanting a physical ticket all look a bit silly now 1 1 Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 24, 2023 Report Share Posted July 24, 2023 It's almost as if supporters have taken a look at some of the simple things that the club have tried to do, replica kits, rewards scheme etc and seen just how badly they've been communicated and implemented and decided that 'actually, I'll give digital ticking a swerve, if they can't get the basics right then there is no way they'll get this over the line'. 5 2 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 24, 2023 Admin Report Share Posted July 24, 2023 20 minutes ago, OneTeamInBristol said: If that's true then all those people who said it will be a tiny minority wanting a physical ticket all look a bit silly now Not really, what I was saying was based on factual numbers You have to ask why so many of our supporters feel the need to have a physical card? 1 Quote Link to comment Share on other sites More sharing options...
Super Posted July 24, 2023 Report Share Posted July 24, 2023 1 hour ago, NcnsBcfc said: Just picked up Chelts tickets off Jerry. He said over 4500 out of 14.5k STs have requested physical STs. By comparison Liverpool have over 38k STs and have only had requests for 800 physical ones. Obviously going to take some time now to get it all sorted. It's fair to say we don't like change in Bristol... 4500? That's a ridiculously high number! 2 Quote Link to comment Share on other sites More sharing options...
!james Posted July 24, 2023 Report Share Posted July 24, 2023 34 minutes ago, OneTeamInBristol said: If that's true then all those people who said it will be a tiny minority wanting a physical ticket all look a bit silly now A tiny minority 'need' a physical card, a much larger number 'want' one, big difference. 4 1 1 Quote Link to comment Share on other sites More sharing options...
Henry Posted July 24, 2023 Report Share Posted July 24, 2023 59 minutes ago, !james said: That's crazy, hence the reason why they will charge next season... How about a discount for those going digital? They could have made more robust checks if they were determined to go all digital. People who genuinely need a physical card should not be discriminated against. 2 Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 24, 2023 Report Share Posted July 24, 2023 Most seasons, you get a letter from the club, signed by the owner, chairman or manager thanking you for buying a season ticket, hopes and expectations for the coming season and then you get your card and fixture list/keyring or whatever. Communication about the move to digital has been shocking. It's no wonder that people are nervous. They are quick enough putting videos out showing a new signing at training for the first time, but reassuring people that they'll get a new ticket to their phone every time or how to share a ticket or any of that sort of thing, nope! And when we have customer service that might or might not reply to you, it's no wonder people want to go with what they know and trust, simply because it's proven to work. 2 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 24, 2023 Admin Report Share Posted July 24, 2023 8 minutes ago, Bristol Rob said: Most seasons, you get a letter from the club, signed by the owner, chairman or manager thanking you for buying a season ticket, hopes and expectations for the coming season and then you get your card and fixture list/keyring or whatever. Communication about the move to digital has been shocking. It's no wonder that people are nervous. They are quick enough putting videos out showing a new signing at training for the first time, but reassuring people that they'll get a new ticket to their phone every time or how to share a ticket or any of that sort of thing, nope! And when we have customer service that might or might not reply to you, it's no wonder people want to go with what they know and trust, simply because it's proven to work. I said similar much earlier in this thread Part of my job involves making sure anything new integrated into the business is clearly explained to those using it. The club should have issued a visual guide to how it will all work alongside a video showing not only showing how to install it onto a phone but also how it will work at the turnstile Far too late now, and to me a very basic error by the club that will no doubt have caused lost of worry for many for no reason 1 Quote Link to comment Share on other sites More sharing options...
Gimme Shelton Posted July 24, 2023 Report Share Posted July 24, 2023 Seeing as how we are customers and not supporters now shouldn't the club take note of the saying 'the customer's always right'? 4,500 is a big percentage. Incidentally I wouldn't mind paying an extra 5 or 10 for a physical card. Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 24, 2023 Report Share Posted July 24, 2023 A surprising lack of 'head of IT' in this list. THE TEAM BOARD Chairman: Jon Lansdown Directors: Mark Kelly – Pula Director of Global Property Investments Lisa Knights – Group Director of Communications Gavin Marshall - Pula Director of Sport EXECUTIVE MANAGEMENT Chief Commercial Officer: Sarah Farrar Chief Financial Officer: Vicki Long MANAGEMENT Group Head of People: Lydia Dowding Group Head of Commercial: Justine Kebby Group Head of Retail: Hayley Kendrick Group Head of Marketing & Ticketing: Charlie Lincoln Group Head of Brand & Creative Lead Fever Pitch: Liz Pryor Head of People Services: Catherine Dean Head of Communications: Joel Osborne ASHTON GATE STADIUM Chairman: Martin Griffiths Directors: Mark Kelly (CEO), Lisa Knights, Jon Lansdown, Gavin Marshall MANAGEMENT Head of Venue: Jenny Hutchinson Catering Operations Manager: Mike Keeling Head of Operation (Front of House): Raivo Korotkovs Executive Head Chef: George Opondo Ashton Gate Projects & Asset Manager: Peter Smith Head of Safety & Security: Dave Storr General Manager: Ross Wormald BRISTOL SPORT FOUNDATION Board of Trustees: Theresa Kingston (Chair), Dr Charlie Foster, James Allen, Sarah Mortiboys, Gavin Marshall, Jon Lansdown Chief Community Officer: Ben Breeze Director of Programmes: Tom Monks Quote Link to comment Share on other sites More sharing options...
!james Posted July 24, 2023 Report Share Posted July 24, 2023 10 minutes ago, Bristol Rob said: A surprising lack of 'head of IT' in this list. THE TEAM BOARD Chairman: Jon Lansdown Directors: Mark Kelly – Pula Director of Global Property Investments Lisa Knights – Group Director of Communications Gavin Marshall - Pula Director of Sport EXECUTIVE MANAGEMENT Chief Commercial Officer: Sarah Farrar Chief Financial Officer: Vicki Long MANAGEMENT Group Head of People: Lydia Dowding Group Head of Commercial: Justine Kebby Group Head of Retail: Hayley Kendrick Group Head of Marketing & Ticketing: Charlie Lincoln Group Head of Brand & Creative Lead Fever Pitch: Liz Pryor Head of People Services: Catherine Dean Head of Communications: Joel Osborne ASHTON GATE STADIUM Chairman: Martin Griffiths Directors: Mark Kelly (CEO), Lisa Knights, Jon Lansdown, Gavin Marshall MANAGEMENT Head of Venue: Jenny Hutchinson Catering Operations Manager: Mike Keeling Head of Operation (Front of House): Raivo Korotkovs Executive Head Chef: George Opondo Ashton Gate Projects & Asset Manager: Peter Smith Head of Safety & Security: Dave Storr General Manager: Ross Wormald BRISTOL SPORT FOUNDATION Board of Trustees: Theresa Kingston (Chair), Dr Charlie Foster, James Allen, Sarah Mortiboys, Gavin Marshall, Jon Lansdown Chief Community Officer: Ben Breeze Director of Programmes: Tom Monks Do many other clubs have heads of IT? Genuine question! I would expect this stuff to come under infrastructure and outsourcing most of it... Quote Link to comment Share on other sites More sharing options...
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