Topper 123 Posted August 8, 2023 Report Share Posted August 8, 2023 22 hours ago, TV Tom said: My god what a fuss, this is why i took the easy option and got a physical ticket, i'm not one for this new technology nonsense, i'm thinking of asking for the old books that we used to have where you rip out the ticket for each home game at the turnstile There was no problems at all at my turnstile on entry , everyone went straight in , a few problems were bound to occur ie people using phones back to front or upside down but the ticketless app works fine WELL DONE CITY 3 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 9, 2023 Admin Report Share Posted August 9, 2023 On 07/08/2023 at 17:57, Barrie said: Anybody else noticed that the season-ticket is missing out of your wallet following a game on Saturday. Yes, it is supposed to do this Best to read back through this thread if you are unsure why Quote Link to comment Share on other sites More sharing options...
Wilksi Posted August 9, 2023 Report Share Posted August 9, 2023 8 hours ago, phantom said: Yes, it is supposed to do this Best to read back through this thread if you are unsure why No it’s not mate. mine updated to the Birmingham game and THEN moved to expired passes. That is not how it should work. 1 Quote Link to comment Share on other sites More sharing options...
eardun Posted August 9, 2023 Report Share Posted August 9, 2023 (edited) 43 minutes ago, Wilksi said: No it’s not mate. mine updated to the Birmingham game and THEN moved to expired passes. That is not how it should work. Yes I’m also not convinced it’s supposed to move to expired passes. It is a common issue with season tickets - looking at other club’s sites their Q&As cover this and how to move back to live wallet. They also say that the pass will still work at the turnstile even if sitting in expired so not a major problem - I would update it to the right match though. The comment on here that tickets will only update 3 days before the match is also not right. My wife’s ticket updated automatically to Birmingham last Sunday, the day after the Preston match. Her ticket did not go to expired. My ticket did go to expired last Sunday so I chose to move it back to live and update it to Birmingham manually. I have a feeling it might have expired because I opened it on Sunday to show it to my nephew to explain how it works, whereas my wife hadn’t touched hers - probably the best approach! Edited August 9, 2023 by eardun Quote Link to comment Share on other sites More sharing options...
BasSavage88 Posted August 9, 2023 Report Share Posted August 9, 2023 1 hour ago, Wilksi said: No it’s not mate. mine updated to the Birmingham game and THEN moved to expired passes. That is not how it should work. It wasn't updating properly, it was probably background data you weren't supposed to see because you're not supposed to check they still exist every 27 seconds Quote Link to comment Share on other sites More sharing options...
BasSavage88 Posted August 9, 2023 Report Share Posted August 9, 2023 43 minutes ago, eardun said: Yes I’m also not convinced it’s supposed to move to expired passes. It is a common issue with season tickets - looking at other club’s sites their Q&As cover this and how to move back to live wallet. They also say that the pass will still work at the turnstile even if sitting in expired so not a major problem - I would update it to the right match though. The comment on here that tickets will only update 3 days before the match is also not right. My wife’s ticket updated automatically to Birmingham last Sunday, the day after the Preston match. Her ticket did not go to expired. My ticket did go to expired last Sunday so I chose to move it back to live and update it to Birmingham manually. I have a feeling it might have expired because I opened it on Sunday to show it to my nephew to explain how it works, whereas my wife hadn’t touched hers - probably the best approach! Jesus Christ man Quote Link to comment Share on other sites More sharing options...
Redtucks Posted August 9, 2023 Report Share Posted August 9, 2023 On 07/08/2023 at 10:56, BasSavage88 said: No, they said it would refresh 3 days before the game. Why people need to constantly see their season ticket is beyond me especially people who don't have a grasp on technology. 2 hours ago, BasSavage88 said: Jesus Christ man Did he have a grasp on technology??? 1 Quote Link to comment Share on other sites More sharing options...
Red-Robbo Posted August 10, 2023 Report Share Posted August 10, 2023 At sometime over the last 24 hours my e-ticket for the Birmingham match on "August 5th" updated to the Birmingham match on August 19th. All hail Bristol Sport techies! It looks like they do read this forum. 1 Quote Link to comment Share on other sites More sharing options...
BasSavage88 Posted August 10, 2023 Report Share Posted August 10, 2023 13 minutes ago, Red-Robbo said: At sometime over the last 24 hours my e-ticket for the Birmingham match on "August 5th" updated to the Birmingham match on August 19th. All hail Bristol Sport techies! It looks like they do read this forum. You mean you dont need to keep checking 35 times a day and its automatic? 1 2 Quote Link to comment Share on other sites More sharing options...
redysteadygo Posted August 10, 2023 Report Share Posted August 10, 2023 21 minutes ago, Red-Robbo said: At sometime over the last 24 hours my e-ticket for the Birmingham match on "August 5th" updated to the Birmingham match on August 19th. All hail Bristol Sport techies! It looks like they do read this forum. Mine still shows Brum on the 5th August. Not that I'm concerned but why is it so ad hoc? Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 10, 2023 Report Share Posted August 10, 2023 24 minutes ago, Red-Robbo said: At sometime over the last 24 hours my e-ticket for the Birmingham match on "August 5th" updated to the Birmingham match on August 19th. All hail Bristol Sport techies! It looks like they do read this forum. 9 minutes ago, BasSavage88 said: You mean you dont need to keep checking 35 times a day and its automatic? I even had a nice little message from City telling me it had been updated. (I believe ‘push notification’ is the technical term?!). So no need to even check! Quote Link to comment Share on other sites More sharing options...
Red-Robbo Posted August 10, 2023 Report Share Posted August 10, 2023 33 minutes ago, BasSavage88 said: You mean you dont need to keep checking 35 times a day and its automatic? I use my Google wallet every time I pay for something, more or less, I am not specifically checking the ticket. But the fact it didn't update automatically, but updated incorrectly at first, is the point of my post. Quote Link to comment Share on other sites More sharing options...
James54De Posted August 10, 2023 Report Share Posted August 10, 2023 14 hours ago, eardun said: Yes I’m also not convinced it’s supposed to move to expired passes. It is a common issue with season tickets - looking at other club’s sites their Q&As cover this and how to move back to live wallet. They also say that the pass will still work at the turnstile even if sitting in expired so not a major problem - I would update it to the right match though. The comment on here that tickets will only update 3 days before the match is also not right. My wife’s ticket updated automatically to Birmingham last Sunday, the day after the Preston match. Her ticket did not go to expired. My ticket did go to expired last Sunday so I chose to move it back to live and update it to Birmingham manually. I have a feeling it might have expired because I opened it on Sunday to show it to my nephew to explain how it works, whereas my wife hadn’t touched hers - probably the best approach! That is certainly not how it works. It’s merely to do with your phone reading data from a server. No stress, in the future it will just update, automatically, no input needed, no thought needed. 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 10, 2023 Admin Report Share Posted August 10, 2023 When this is resolved and Alex Scott is sold so many people are going to have to find a new hobby 1 4 Quote Link to comment Share on other sites More sharing options...
eardun Posted August 10, 2023 Report Share Posted August 10, 2023 4 hours ago, James54De said: That is certainly not how it works. It’s merely to do with your phone reading data from a server. No stress, in the future it will just update, automatically, no input needed, no thought needed. Thanks. Must admit I assumed everyone’s tickets would be updated automatically at the same time - clearly not the case though as some updated the day after the Preston match and some still haven’t updated today. (The manual way is available at any time of course so not really an issue). Quote Link to comment Share on other sites More sharing options...
eardun Posted August 10, 2023 Report Share Posted August 10, 2023 4 hours ago, phantom said: When this is resolved and Alex Scott is sold so many people are going to have to find a new hobby People have already turned to worrying about Pearson or whether he was lying! 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 10, 2023 Report Share Posted August 10, 2023 6 hours ago, phantom said: When this is resolved and Alex Scott is sold so many people are going to have to find a new hobby Something will crop up……don’t worry 1 Quote Link to comment Share on other sites More sharing options...
Chessels Chick Posted August 12, 2023 Report Share Posted August 12, 2023 Not just City then!! 1 Quote Link to comment Share on other sites More sharing options...
E.G.Red Posted August 12, 2023 Report Share Posted August 12, 2023 So today's game at Arsenal is delayed due to problems with their digital ticketing system 1 Quote Link to comment Share on other sites More sharing options...
eardun Posted August 12, 2023 Report Share Posted August 12, 2023 1 minute ago, E.G.Red said: So today's game at Arsenal is delayed due to problems with their digital ticketing system Presume ours is better then! Quote Link to comment Share on other sites More sharing options...
Red Army 87 Posted August 12, 2023 Report Share Posted August 12, 2023 35000 currently outside waiting to get into the emirates apparently. Seems ours was handled well by comparison! Quote Link to comment Share on other sites More sharing options...
richyy66 Posted August 12, 2023 Report Share Posted August 12, 2023 Bet they wish they had a season card .....:laugh: 2 Quote Link to comment Share on other sites More sharing options...
Loco Rojo Posted August 12, 2023 Report Share Posted August 12, 2023 Shows what can happen when companies don't deliver change properly. Always value the importance of a good project team! Quote Link to comment Share on other sites More sharing options...
eardun Posted August 12, 2023 Report Share Posted August 12, 2023 1 Quote Link to comment Share on other sites More sharing options...
ExiledAjax Posted August 12, 2023 Report Share Posted August 12, 2023 13 minutes ago, Red Army 87 said: 35000 currently outside waiting to get into the emirates apparently. Seems ours was handled well by comparison! Better drop a line to a certain small club well versed in dealing with these levels of locked out fans. 1 5 Quote Link to comment Share on other sites More sharing options...
BCFC1512 Posted August 14, 2023 Report Share Posted August 14, 2023 Apologies if this has been asked and answered but I ain’t reading through this lot :laugh: im a st holder but need two more for Saturday can 2 of me mates who can’t go send me there’s (so I’ll have all 3 on my phone) or have they gotta send them to the two people I’m bringing? Quote Link to comment Share on other sites More sharing options...
Chessels Chick Posted August 14, 2023 Report Share Posted August 14, 2023 If anyone interested my digital ticket has updated to say Birmingham on 19th Aug (previously showing Birmingham on 5th) Whether it will work unlike first match remains to be seen!! Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 14, 2023 Report Share Posted August 14, 2023 (edited) 1 hour ago, Taunton_BCFC said: Apologies if this has been asked and answered but I ain’t reading through this lot im a st holder but need two more for Saturday can 2 of me mates who can’t go send me there’s (so I’ll have all 3 on my phone) or have they gotta send them to the two people I’m bringing? The way I read the club’s FAQs, it’s the latter. Your mates will need ticketing accounts etc set up for the forwarding to work. Juniors seems to be the only scenario where the club anticipates multiple tickets on one phone. If one of your mates doesn’t have a smartphone then the only option on the faqs is to contact customer services and the implication is that they’ll be able to get a paper ticket, but with an additional charge. Edited August 14, 2023 by italian dave Quote Link to comment Share on other sites More sharing options...
BCFC1512 Posted August 14, 2023 Report Share Posted August 14, 2023 (edited) 5 minutes ago, italian dave said: The way I read the club’s FAQs, it’s the latter. Your mates will need ticketing accounts etc set up for the forwarding to work. Juniors seems to be the only scenario where the club anticipates multiple tickets on one phone. If one of your mates doesn’t have a smartphone then the only option on the faqs is to contact customer services and the implication is that they’ll be able to get a paper ticket, but with an additional charge. Nah they both have accounts and phones just the mates I’m getting off don’t know the people I’m getting for, I’ll just get them to add each other and send on separately to be safe. Cheers for reply Edited August 14, 2023 by Taunton_BCFC 1 Quote Link to comment Share on other sites More sharing options...
semblar Posted August 14, 2023 Report Share Posted August 14, 2023 Of the six STs I have on my phone, 2 are for the 5th August, 4 are for the 19th....but all are for West Brom 1 1 Quote Link to comment Share on other sites More sharing options...
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