G Block Posted July 24, 2023 Report Share Posted July 24, 2023 All the Bristol Sport websites were under one platform but now City has been separated. I can't help but think is City separating from Bristol Sport? It's common knowledge that Lansdown has been looking for outside investment. I could be barking up the wrong tree here but seems a odd decision seeing how much time and effort the club and BS spent creating this platform. Quote Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted July 24, 2023 Report Share Posted July 24, 2023 The big question that no one has asked yet is `Is there actually a Harrington Avenue, or indeed a Harrington Road in Stockwood?` Quote Link to comment Share on other sites More sharing options...
Ronnie Sinclair Posted July 24, 2023 Report Share Posted July 24, 2023 1 minute ago, Lanterne Rouge said: The big question that no one has asked yet is `Is there actually a Harrington Avenue, or indeed a Harrington Road in Stockwood?` Yes down by The Harvesters 1 Quote Link to comment Share on other sites More sharing options...
Mr Popodopolous Posted July 24, 2023 Report Share Posted July 24, 2023 (edited) 18 minutes ago, phantom said: Possibly not for me to say, but Jerry has been doing additional duties around the club for a while now due to staff shortages that go way above and beyond his actual responsibilities I find it uncomfortable to read the criticism on here, because if it was known how he's stepped in and prevented a real shit show from occurring I know people would be commenting less Staff shortages sounds worrying! Certainly won't query further, confidential obvs but a little worrying- sounds like he has gone above and beyond. That extra mile. Edited July 24, 2023 by Mr Popodopolous 1 Quote Link to comment Share on other sites More sharing options...
Taz Posted July 24, 2023 Report Share Posted July 24, 2023 1 hour ago, Merrick's Marvels said: Don't tell me, you now know where Jon Lansdown lives. Do share, we could all pop round. Bermuda wasn't it - or was that his holiday home... Quote Link to comment Share on other sites More sharing options...
Dollymarie Posted July 24, 2023 Report Share Posted July 24, 2023 42 minutes ago, phantom said: Possibly not for me to say, but Jerry has been doing additional duties around the club for a while now due to staff shortages that go way above and beyond his actual responsibilities I find it uncomfortable to read the criticism on here, because if it was known how he's stepped in and prevented a real shit show from occurring I know people would be commenting less Exactly this, yes he’s the SLO, but that doesn’t mean he’s got the ability to fix everything, or indeed force those (way above his pay grade) to listen or make changes to some of the decisions that get made. 6 Quote Link to comment Share on other sites More sharing options...
CodeRed Posted July 24, 2023 Report Share Posted July 24, 2023 12 minutes ago, Taz said: Bermuda wasn't it - or was that his holiday home... His place is on Shell Point Road, St George's , Bermuda, Very nice gaff- backs onto the ocean..golf course out front. Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 24, 2023 Admin Report Share Posted July 24, 2023 Just had a look at the app I can't believe anyone launches anything so out of date Quote Link to comment Share on other sites More sharing options...
Admin Ian M Posted July 24, 2023 Admin Report Share Posted July 24, 2023 49 minutes ago, TomF said: As someone at the very end of implementing ISO27001 am just staring at this **** up in amazement that it can even happen. You are correct re GDPR but also that we’re also governed by DPA 2019 which took on lot of the EU DPA into our own separate ruling (keeping it simple) Someone somewhere is probably getting pelters right now but I guess it depends who’s at fault here be it the data controller or processor… Plot twist when it turns out the personal details we all saw were actually the people advanced testing it before release but they forgot to clear the fields before pressing go live. 1 Quote Link to comment Share on other sites More sharing options...
Silvio Dante Posted July 24, 2023 Report Share Posted July 24, 2023 On the points issue, I’m showing with 110 points - that would be consistent with the amount I spent in the shop the other day where I scanned my digital season ticket - so at least that works! It seems ST points haven’t, however, been added on yet 2 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 24, 2023 Admin Report Share Posted July 24, 2023 22 minutes ago, Ian M said: Plot twist when it turns out the personal details we all saw were actually the people advanced testing it before release but they forgot to clear the fields before pressing go live. Surely nobody is stupid enough to use real details in user testing Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 24, 2023 Admin Report Share Posted July 24, 2023 1 hour ago, sglosbcfc said: I've logged on and I have all of Kelly Brook's contact details! I've just e mailed the club to thank them You only had to ask 1 Quote Link to comment Share on other sites More sharing options...
Not Banksy Posted July 24, 2023 Report Share Posted July 24, 2023 All of this … serious data breach () stuff aside… seems like a pretty poor attempt at a website.. random banners everywhere in low resolution.. looks pretty amateur… and also anyone know how to let them know I already have tickets to the Preston game? Quote Link to comment Share on other sites More sharing options...
italian dave Posted July 24, 2023 Report Share Posted July 24, 2023 1 hour ago, phantom said: Possibly not for me to say, but Jerry has been doing additional duties around the club for a while now due to staff shortages that go way above and beyond his actual responsibilities I find it uncomfortable to read the criticism on here, because if it was known how he's stepped in and prevented a real shit show from occurring I know people would be commenting less I completely agree with your sentiments about Jerry. What’s a concern though is if Jerry is being required to do ‘additional duties’, and especially if those take him away from his SLO role. I believe it’s a requirement of the EFL that every club has a SLO. And giving someone the job title of SLO but getting them to do something different doesn’t seem to me to meet that requirement. So, potentially breaching not only GDPR but also EFL regs? 3 Quote Link to comment Share on other sites More sharing options...
glynriley Posted July 24, 2023 Report Share Posted July 24, 2023 2 hours ago, phantom said: Possibly not for me to say, but Jerry has been doing additional duties around the club for a while now due to staff shortages that go way above and beyond his actual responsibilities I find it uncomfortable to read the criticism on here, because if it was known how he's stepped in and prevented a real shit show from occurring I know people would be commenting less I did say maybe I was being harsh. But is it really criticism to point out the truth. Prior to tonight he hadn’t logged on since July 4th and hadn’t posted any responses since May 18th. On the clubs biggest supporter forum, personally, I’d expect more ‘liaison’ If however he is being tasked with other roles, as @italian davepoints out above,the club are not allowing him to do his primary duties. They haven’t got him designing shirts have they..!!?? 2 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 24, 2023 Admin Report Share Posted July 24, 2023 28 minutes ago, italian dave said: I completely agree with your sentiments about Jerry. What’s a concern though is if Jerry is being required to do ‘additional duties’, and especially if those take him away from his SLO role. I believe it’s a requirement of the EFL that every club has a SLO. And giving someone the job title of SLO but getting them to do something different doesn’t seem to me to meet that requirement. So, potentially breaching not only GDPR but also EFL regs? Not for me to discuss in detail on here, but you've got the wrong end of the stick by my post, he's certainly not sacrificed his BAU responsibilities 1 Quote Link to comment Share on other sites More sharing options...
Henry Posted July 24, 2023 Report Share Posted July 24, 2023 Just now, phantom said: Not for me to discuss in detail on here, but you've got the wrong end of the stick by my post, he's certainly not sacrificed his BAU responsibilities He’s not really engaged with this forum for a couple of years now which is very strange. Surely this forum is his biggest platform and quickest way to liaise with fans? 2 Quote Link to comment Share on other sites More sharing options...
italian dave Posted July 24, 2023 Report Share Posted July 24, 2023 11 minutes ago, phantom said: Not for me to discuss in detail on here, but you've got the wrong end of the stick by my post, he's certainly not sacrificed his BAU responsibilities Thanks for clarifying: that’s reassuring. 1 Quote Link to comment Share on other sites More sharing options...
East End Old Boy Posted July 24, 2023 Report Share Posted July 24, 2023 6 minutes ago, Henry said: He’s not really engaged with this forum for a couple of years now which is very strange. Surely this forum is his biggest platform and quickest way to liaise with fans? When I’ve contacted Jerry directly I’ve always had a prompt response, perhaps that’s the way forward with serious questions? 3 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 24, 2023 Admin Report Share Posted July 24, 2023 5 minutes ago, Henry said: He’s not really engaged with this forum for a couple of years now which is very strange. Surely this forum is his biggest platform and quickest way to liaise with fans? I completely agree with you, but I was very surprised when I found out how much interaction he gets on a day to day basis from multiple fans and queries I can't imagine what his workload is like at present regarding physical season tickets etc I guess the big problem is that OTIB isn't affiliated officially with Bristol City Quote Link to comment Share on other sites More sharing options...
OneTeamInBristol Posted July 24, 2023 Report Share Posted July 24, 2023 I’ve messaged Jerry dozens of times on Twitter and I don’t think he’s ever not got back to me the same day. As others have mentioned OTIB isn’t linked with the club so why would he prioritise this over an official club twitter SLO account? Quote Link to comment Share on other sites More sharing options...
StGeorge Posted July 24, 2023 Report Share Posted July 24, 2023 2 hours ago, phantom said: Possibly not for me to say, but Jerry has been doing additional duties around the club for a while now due to staff shortages that go way above and beyond his actual responsibilities I find it uncomfortable to read the criticism on here, because if it was known how he's stepped in and prevented a real shit show from occurring I know people would be commenting less Well said Sir, a more selfless supporter, and latterly thankless task SLO, you couldn't wish to meet. 4 Quote Link to comment Share on other sites More sharing options...
Henry Posted July 24, 2023 Report Share Posted July 24, 2023 31 minutes ago, phantom said: I completely agree with you, but I was very surprised when I found out how much interaction he gets on a day to day basis from multiple fans and queries I can't imagine what his workload is like at present regarding physical season tickets etc I guess the big problem is that OTIB isn't affiliated officially with Bristol City 28 minutes ago, OneTeamInBristol said: I’ve messaged Jerry dozens of times on Twitter and I don’t think he’s ever not got back to me the same day. As others have mentioned OTIB isn’t linked with the club so why would he prioritise this over an official club twitter SLO account? I have no doubt it’s true when people say he’s a nice guy and helpful when you have his attention. Surely he would get less messages if he communicates thing on mass. I imagine he is getting lots of queries on the same subject. Twitter is not affiliated with the club either. He has an account platform on both. I don’t see why the forum should be different to social media. 2 Quote Link to comment Share on other sites More sharing options...
ralphindevon Posted July 24, 2023 Report Share Posted July 24, 2023 I emailed Jerry the other day having not had my rewards goods turn up after 3 months and the club were ignoring my emails. Not the most important thing going on I’m sure. But within 20 minutes I’d had a response from Jerry and the club 2 Quote Link to comment Share on other sites More sharing options...
OneTeamInBristol Posted July 24, 2023 Report Share Posted July 24, 2023 4 minutes ago, Henry said: I have no doubt it’s true when people say he’s a nice guy and helpful when you have his attention. Surely he would get less messages if he communicates thing on mass. I imagine he is getting lots of queries on the same subject. Twitter is not affiliated with the club either. He has an account platform on both. I don’t see why the forum should be different to social media. The Bristol City SLO Twitter account is the verified club official account so of course it’s affiliated with the club. 1 Quote Link to comment Share on other sites More sharing options...
Henry Posted July 24, 2023 Report Share Posted July 24, 2023 Just now, OneTeamInBristol said: The Bristol City SLO Twitter account is the verified club official account so of course it’s affiliated with the club. His account on here is verified as a club official. It seems his main role is to face up with there is poor service from the retail or supporter services teams. If they did a better job then he had more chance to do his role effectively. Should the SLO really be sorting individual ticketing issues or chasing up retail orders? Quote Link to comment Share on other sites More sharing options...
OneTeamInBristol Posted July 24, 2023 Report Share Posted July 24, 2023 3 minutes ago, Henry said: His account on here is verified as a club official. It seems his main role is to face up with there is poor service from the retail or supporter services teams. If they did a better job then he had more chance to do his role effectively. Should the SLO really be sorting individual ticketing issues or chasing up retail orders? This whole forum isn’t affiliated to the club though. The twitter accounts are official City communication channels. That’s why he will, quite rightly, prioritise messages on there. 1 Quote Link to comment Share on other sites More sharing options...
Henry Posted July 24, 2023 Report Share Posted July 24, 2023 Just now, OneTeamInBristol said: This whole forum isn’t affiliated to the club though. The twitter accounts are official City communication channels. That’s why he will, quite rightly, prioritise messages on there. You’re confusing platform and accounts. neither Twitter or OTIB are affiliated with the club. His OTIB and Twitter are verified. The point is he should be liaising with his biggest platform. I’m sure when the role was created, that was promised. Along with regular fan forums, meeting fans away the ground pre match etc. 1 Quote Link to comment Share on other sites More sharing options...
frenchred Posted July 24, 2023 Report Share Posted July 24, 2023 Just now, Henry said: You’re confusing platform and accounts. neither Twitter or OTIB are affiliated with the club. His OTIB and Twitter are verified. The point is he should be liaising with his biggest platform. I’m sure when the role was created, that was promised. Along with regular fan forums, meeting fans away the ground pre match etc. I bet it wasn't, the Lansdown's are not one bit interested in fan interaction, it's their club don't forget 1 Quote Link to comment Share on other sites More sharing options...
Henry Posted July 24, 2023 Report Share Posted July 24, 2023 http://bristolcitysupporters.org/wp-content/uploads/2016/01/SLO-job-specification.pdf This is what the ST put together. Are we getting this service? No. Are the ST holding the club to account? No. Communication between fans and the club is at its lowest. 1 Quote Link to comment Share on other sites More sharing options...
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