OrrToScore Posted June 15, 2005 Report Share Posted June 15, 2005 I phoned up to renew my season ticket about 3 days before the earlybird deadline.The lady on the phone asked for my name, seat number, book number and credit card details. The process was very fast and was told the season ticket would arrive mid June.Last season i had a students ticket as Iam in full time education. However after receiving my season ticket in the post this morning i have been charged adult and therefore been over charged 115 quid. Surely the phone operator should know i am a student if i had a student ticket last year, or at least ask! This is a joke and once again shows how at times are club can be very shambolic! Link to comment Share on other sites More sharing options...
Alex_BCFC Posted June 15, 2005 Report Share Posted June 15, 2005 I phoned up to renew my season ticket about 3 days before the earlybird deadline.The lady on the phone asked for my name, seat number, book number and credit card details. The process was very fast and was told the season ticket would arrive mid June.Last season i had a students ticket as Iam in full time education. However after receiving my season ticket in the post this morning i have been charged adult and therefore been over charged 115 quid. Surely the phone operator should know i am a student if i had a student ticket last year, or at least ask! This is a joke and once again shows how at times are club can be very shambolic!←Just phone up and sort it out... Link to comment Share on other sites More sharing options...
Thornbury Red Posted June 15, 2005 Report Share Posted June 15, 2005 I phoned up to renew my season ticket about 3 days before the earlybird deadline.The lady on the phone asked for my name, seat number, book number and credit card details. The process was very fast and was told the season ticket would arrive mid June.Last season i had a students ticket as Iam in full time education. However after receiving my season ticket in the post this morning i have been charged adult and therefore been over charged 115 quid. Surely the phone operator should know i am a student if i had a student ticket last year, or at least ask! This is a joke and once again shows how at times are club can be very shambolic!←And its the clubs fault you didnt mention it? Link to comment Share on other sites More sharing options...
OrrToScore Posted June 15, 2005 Author Report Share Posted June 15, 2005 Theres a concession ticket which is what catergory i fall under and thats a lot cheaper than adult. Phoned up and now i have to go down to Ahston Gate to get it all sorted, funny how it took less than 5 minutes to take my money, but its going to take alot longer to get it back Link to comment Share on other sites More sharing options...
Alex_BCFC Posted June 15, 2005 Report Share Posted June 15, 2005 Theres a concession ticket which is what catergory i fall under and thats a lot cheaper than adult. Phoned up and now i have to go down to Ahston Gate to get it all sorted, funny how it took less than 5 minutes to take my money, but its going to take alot longer to get it back←If you had said whilst on the phone it would have saved you all the hassle. Link to comment Share on other sites More sharing options...
OrrToScore Posted June 15, 2005 Author Report Share Posted June 15, 2005 And its the clubs fault you didnt mention it? ← Why would i need to mention it if I'm renewing it surely that already have all my details, i gave them my passport, and proof of full time education last year, surely they would know all this this year! Link to comment Share on other sites More sharing options...
BCFC_Dan Posted June 15, 2005 Report Share Posted June 15, 2005 Well when I rang up to renew the other year, I was simply asked "are you still a student?". I replied "yes" and I got a nice cheap ticket. The fact that I rang up about a week before my graduation never came up..... Link to comment Share on other sites More sharing options...
madmax Posted June 15, 2005 Report Share Posted June 15, 2005 Theres a concession ticket which is what catergory i fall under and thats a lot cheaper than adult. Phoned up and now i have to go down to Ahston Gate to get it all sorted, funny how it took less than 5 minutes to take my money, but its going to take alot longer to get it back←Mistakes happen. We've all done it but maybe the lady should have asked, maybe you should have said ! MM Link to comment Share on other sites More sharing options...
Alex_BCFC Posted June 15, 2005 Report Share Posted June 15, 2005 Why would i need to mention it if I'm renewing it surely that already have all my details, i gave them my passport, and proof of full time education last year, surely they would know all this this year!←Every year you need to provide proof. Some people do leave full time education you know... Link to comment Share on other sites More sharing options...
Guest Posted June 15, 2005 Report Share Posted June 15, 2005 Why would i need to mention it if I'm renewing it surely that already have all my details, i gave them my passport, and proof of full time education last year, surely they would know all this this year!←You can't assume anything, I mean how do they know if your still in FT education exactly?Each year that I was a S/T holder and a Tax Dodger I had to prove it each year by means of going down with my acceptane for each year etc. Link to comment Share on other sites More sharing options...
The Man In Black Posted June 15, 2005 Report Share Posted June 15, 2005 Why would i need to mention it if I'm renewing it surely that already have all my details, i gave them my passport, and proof of full time education last year, surely they would know all this this year!←You'll soon learn that in life you always have to reiterate points - Bristol City FC are no different.When filling out my form for a student loan I have to write the same things over and over and over every year. My advice would be to get used to it. Link to comment Share on other sites More sharing options...
tompo Posted June 15, 2005 Report Share Posted June 15, 2005 Link to comment Share on other sites More sharing options...
Alex_BCFC Posted June 15, 2005 Report Share Posted June 15, 2005 Link to comment Share on other sites More sharing options...
Guest Neo Posted June 15, 2005 Report Share Posted June 15, 2005 I don't think it was BCFC's fault at all. They get alot of blame when fans make mistakes and blame it on the club.←My, you're quick to knock people aren't you? Are you God? I could think of a different name!Yes he could have said, I agree to an extent.However, if the club's system is not good enough to flash up that a question needs asking here, based on previous information, the system isn't good enough.A renewal is that. Same seat, same conditions. To simply ignore a condition and charge full-price without checking is wrong IMHO. Link to comment Share on other sites More sharing options...
PhatWill Posted June 15, 2005 Report Share Posted June 15, 2005 You rang up and didn't ask for a student ticket?? Well I think it's fair for BCFC to assume that you are no longer a student then.I rang up, asked for a student season ticket and was then asked to send a photocopy of my confirmation letter from the university. A few days later I was charged £220 for a student season ticket.Easy as pie. It was your mistake mate - are you even still a student?? You're not really convincing me. Link to comment Share on other sites More sharing options...
Alex_BCFC Posted June 15, 2005 Report Share Posted June 15, 2005 The post Brookerman put on the Ask Steve bit is disgraceful- blaming the club for this! IMO its 99.9% your fault! No wonder the club gets a bad name for dealings etc. Why should BCFC know you are still a student unless you say?! Mind readers they ain't! Link to comment Share on other sites More sharing options...
OrrToScore Posted June 15, 2005 Author Report Share Posted June 15, 2005 fair enuough, i accept now it is not entirely there fault, but surely if they did not ask me if any details have changed then they are assuming they are still the same. Surely someone wouldn't assume they had changed? any way rant over, i accept the fact that its is probably six of one and half a dozen of the other.One way to look at it is, if you renewed your car insurance , you wouldnt expect the company to pressume details had changed unless they asked you would you?i have been to Ag and its all sorted now (the lady said sorry, so they must think they were at fault slighty )Sorry to jump to conclusions and start running my mouth. oh no my new season ticket hasnt got a free polo shirt voucher Link to comment Share on other sites More sharing options...
cider hoss rules Posted June 15, 2005 Report Share Posted June 15, 2005 another sponger, the reason my ticket went up is to pay for other peoples concessionsGRR GRR CHR Link to comment Share on other sites More sharing options...
Alex_BCFC Posted June 15, 2005 Report Share Posted June 15, 2005 another sponger, the reason my ticket went up is to pay for other peoples concessionsGRR GRR CHR ←U what? My student ticket went up £40 thanks... Link to comment Share on other sites More sharing options...
albany P reds Posted June 15, 2005 Report Share Posted June 15, 2005 fair enuough, i accept now it is not entirely there fault, but surely if they did not ask me if any details have changed then they are assuming they are still the same. Surely someone wouldn't assume they had changed? any way rant over, i accept the fact that its is probably six of one and half a dozen of the other.i have been to Ag and its all sorted now (the lady said sorry, so they must think they were at fault slighty )Sorry to jump to conclusions and start running my mouth. oh no my new season ticket hasnt got a free polo shirt voucher ←I wonder how quick you would have been to complain if you had been in full time employment this year and got charged at student rates. Link to comment Share on other sites More sharing options...
England Posted June 15, 2005 Report Share Posted June 15, 2005 Why would i need to mention it if I'm renewing it surely that already have all my details, i gave them my passport, and proof of full time education last year, surely they would know all this this year!←Well known phrase or saying:-To assume makes an ASS of U and ME Link to comment Share on other sites More sharing options...
lukejones2 Posted June 16, 2005 Report Share Posted June 16, 2005 Well known phrase or saying:-To assume makes an ASS of U and ME←no text speak please england... Link to comment Share on other sites More sharing options...
lotusman Posted June 16, 2005 Report Share Posted June 16, 2005 Communication is a two-way process,hardly a joke,hardly an example of a shambolic operation.Life is full of obstacles.....real ones. Link to comment Share on other sites More sharing options...
Redmin Posted June 16, 2005 Report Share Posted June 16, 2005 This could all be down to the recent sales training they've had In sales, you don't give anything away if you don't have too if customer does'nt ask for a reduced price ticket - charge them full fare But, I guess you have learnt a few lessonsNext time you'll ask for a student ticket You won't post a message on here bad mouthing the club Link to comment Share on other sites More sharing options...
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