James54De Posted June 18, 2020 Report Share Posted June 18, 2020 2 hours ago, One Team said: So I had a reply from the tech support guys to "logout and login again" which I did and now get this message: {"status":"error","message":"Invalid customer"} Anyone else getting that one? Obviously I've gone back to them..... exactly the same. Link to comment Share on other sites More sharing options...
One Team Posted June 18, 2020 Report Share Posted June 18, 2020 2 hours ago, Yozzarian said: I was getting the 'Multiple Accounts ' error until I removed a friend in the 'Manage Your Relationships' page. Now I get the Invalid Customer error. In fact, now I cannot log into Bristol Sport at all, it seems to have crashed? This is a massive farce - now getting: {"status":"error","message":"Could not verify and extract claims for sportsalliancejwtv2 token"} Honestly I'm not even sure I want to watch the matches that much. To think we could be Prem League next year and this is what we face. I now get that error myself after logging out and trying again! 1 minute ago, James54De said: exactly the same. Well at least there is a few of us in this position so they must be well aware of it by now. Link to comment Share on other sites More sharing options...
elhombrecito Posted June 18, 2020 Report Share Posted June 18, 2020 Just logged in to the app on Android and there was an update. Hopefully that might solve issues for some people. Link to comment Share on other sites More sharing options...
Izza Posted June 18, 2020 Report Share Posted June 18, 2020 5 hours ago, CyderInACan said: Nope - that;s you for the rest of the season from what I've seen Thanks, I have emailed the club for help now as it did work at first but now says "The voucher code has already been used" hence I wondered if we got new ones for each game Link to comment Share on other sites More sharing options...
ralphindevon Posted June 18, 2020 Report Share Posted June 18, 2020 1 hour ago, Davefevs said: Got Mac, iPhone, iPad and TV all working together. I got it working on my laptop last night but now can't get it on any other device, it says, code already used. I've logged out of apps and websites, logged back in but keep getting that message Link to comment Share on other sites More sharing options...
Barkhamred Posted June 18, 2020 Report Share Posted June 18, 2020 Has anyone who has paid the £10 for Saturday been able to test out the system or do we have to wait until we redeem this on the day? Link to comment Share on other sites More sharing options...
Davefevs Posted June 18, 2020 Report Share Posted June 18, 2020 54 minutes ago, ralphindevon said: I got it working on my laptop last night but now can't get it on any other device, it says, code already used. I've logged out of apps and websites, logged back in but keep getting that message Is it still working on your laptop? Check apps are latest versions??? Link to comment Share on other sites More sharing options...
reddoh Posted June 18, 2020 Report Share Posted June 18, 2020 18 minutes ago, Davefevs said: Is it still working on your laptop? Check apps are latest versions??? as you seem to have the answers do I exist? does email exist? Where is my code? Link to comment Share on other sites More sharing options...
The Saturday Boy Posted June 18, 2020 Report Share Posted June 18, 2020 And we're in. The trick I found was to use an email address for Bristol Sport that only had one account assigned to it. The other failing ones had two or more accounts assigned. Link to comment Share on other sites More sharing options...
PhilC Posted June 19, 2020 Report Share Posted June 19, 2020 Morning all, I was also receiving the multiple accounts error as well as {"status":"error","message":"Multiple accounts exist for user with email (email address removed) or third party ID ajkMwZRiHUeRDGEKGKOzbA"} over the past few days. I haven't emailed anyone or contacted Jerry, but I tried again last night after logging out of all devices and then back in to each one by one and they all worked (Thanks @Davefevs). So it would seem that they have managed to fix these issues? Bizarrely @Davefevs I haven't been able to get mine working on my Samsung TV as you have, although that does not surprise me. I've been able to screen mirror from my Samsung tablet and phone to my Samsung TV but I'm going to say I will doubt this will work come Saturday. Thanks @Lew - T for confirming it works on PS4. I'll try this on tonight's test, as I'm keen to have it full screen so I can put SSN on my tablet and use my phone to What's App people. Link to comment Share on other sites More sharing options...
CyderInACan Posted June 19, 2020 Report Share Posted June 19, 2020 24 minutes ago, PhilC said: Thanks @Lew - T for confirming it works on PS4. I'll try this on tonight's test, as I'm keen to have it full screen so I can put SSN on my tablet and use my phone to What's App people. Keeping one hand free I hope to pick up your beer! Link to comment Share on other sites More sharing options...
1960maaan Posted June 19, 2020 Report Share Posted June 19, 2020 33 minutes ago, PhilC said: Morning all, I was also receiving the multiple accounts error as well as {"status":"error","message":"Multiple accounts exist for user with email (email address removed) or third party ID ajkMwZRiHUeRDGEKGKOzbA"} over the past few days. I haven't emailed anyone or contacted Jerry, but I tried again last night after logging out of all devices and then back in to each one by one and they all worked (Thanks @Davefevs). So it would seem that they have managed to fix these issues? Bizarrely @Davefevs I haven't been able to get mine working on my Samsung TV as you have, although that does not surprise me. I've been able to screen mirror from my Samsung tablet and phone to my Samsung TV but I'm going to say I will doubt this will work come Saturday. Thanks @Lew - T for confirming it works on PS4. I'll try this on tonight's test, as I'm keen to have it full screen so I can put SSN on my tablet and use my phone to What's App people. A friend of mine was having issues logging in, her son did it straight away with his PS4 so good luck. Just got a cable delivered ( got to love next day delivery on Amazon ), and after a few sound issues, I look to be set for Saturday. I think I will log in for the Pre-match just to try and beat the rush. Have to say, I've tried Mirroring from my Mac before and the lag was terrible and the sound would only work from the Mac, which meant a really crap sync . Got the Thunder/HDMI cable and after I sorted the sound, it looks pretty much like a TV program should. Thanks @Davefevs for the cable info. Link to comment Share on other sites More sharing options...
Maldini Posted June 19, 2020 Report Share Posted June 19, 2020 I've tried for hours to log onto mine and my Dads account during, and outside of, the streams. Separate email addresses, logging out of everything, clearing cookies, newest version of chrome/firefox/IE, using two different laptops and nothing. Emailed support and got a one sentence reply to try and log in and out again. I cant tell you how frustrating that is. Replied to that with the latest error message and no answer. Tried again this morning and now have a new error message on mine. Sent another chase email copying in the SLO and supporter services. If anyone has managed to get a response that sorted either of these codes please let me know! Dads - {"status":"error","message":"Invalid customer"} Mine - {"status":"error","message":"Could not verify and extract claims for sportsalliancejwtv2 token"} Link to comment Share on other sites More sharing options...
Rossi the Robin Posted June 19, 2020 Report Share Posted June 19, 2020 18 hours ago, Lew-T said: I’ve tried using Google Chrome on my laptop but with no joy yet. Keep getting that ‘multiple accounts error’. You need to email support They email you a link to click on then it works Link to comment Share on other sites More sharing options...
1960maaan Posted June 19, 2020 Report Share Posted June 19, 2020 I see there is an FAQ on the OS now. Might be worth a look for anyone still having probs. https://www.bcfc.co.uk/news/robins-tv-frequently-asked-questions-1/?fbclid=IwAR0kzgAgIhau9qhUqHFED_gpp2jXruQlyC4WYhyub-xS-YGzI4U914Pe5RE Link to comment Share on other sites More sharing options...
YorksRed Posted June 19, 2020 Report Share Posted June 19, 2020 13 hours ago, Davefevs said: Is it still working on your laptop? Check apps are latest versions??? Thanks for the support that you have provided to people on here. In due course I’d be interested in which of the multiple options that you have tested gives the best results in terms of picture quality etc. I have a feeling that this way of watching games is likely to be carried over after the end of this season so it would be good to know. Link to comment Share on other sites More sharing options...
Gifford Posted June 19, 2020 Report Share Posted June 19, 2020 I found quite it quite amusing in the Robins TV FAQ one of the questions asks: Can I get an illegal feed? Link to comment Share on other sites More sharing options...
Maldini Posted June 19, 2020 Report Share Posted June 19, 2020 2 hours ago, Maldini said: I've tried for hours to log onto mine and my Dads account during, and outside of, the streams. Separate email addresses, logging out of everything, clearing cookies, newest version of chrome/firefox/IE, using two different laptops and nothing. Emailed support and got a one sentence reply to try and log in and out again. I cant tell you how frustrating that is. Replied to that with the latest error message and no answer. Tried again this morning and now have a new error message on mine. Sent another chase email copying in the SLO and supporter services. If anyone has managed to get a response that sorted either of these codes please let me know! Dads - {"status":"error","message":"Invalid customer"} Mine - {"status":"error","message":"Could not verify and extract claims for sportsalliancejwtv2 token"} Now been cut off by supporter services after being on hold for an hour. Have tweeted SLO. AMG support replied saying to create a new account with the same email, which leads to this error. Errors: A Bristol Sport Account registered to that email address already exists. Can anyone help. Could I create brand new accounts not linked to the season tickets and then try and use the code with them? Link to comment Share on other sites More sharing options...
Lew-T Posted June 19, 2020 Report Share Posted June 19, 2020 2 hours ago, Rossi the Robin said: You need to email support They email you a link to click on then it works I emailed them yesterday but since awaiting their reply, I tried the browser on the PS and got straight through without any issues Link to comment Share on other sites More sharing options...
Bristol Rob Posted June 19, 2020 Author Report Share Posted June 19, 2020 https://www.bcfc.co.uk/news/robins-tv-frequently-asked-questions-1/ This might well help some of you. Link to comment Share on other sites More sharing options...
Maldini Posted June 19, 2020 Report Share Posted June 19, 2020 25 minutes ago, Maldini said: Now been cut off by supporter services after being on hold for an hour. Have tweeted SLO. AMG support replied saying to create a new account with the same email, which leads to this error. Errors: A Bristol Sport Account registered to that email address already exists. Can anyone help. Could I create brand new accounts not linked to the season tickets and then try and use the code with them? I've managed to redeem my vouchers now and have asked Jerry for the time of today's test. To fix mine I had to create brand new Bristol Sport accounts for my Dad and me - not linked to our season tickets, using brand new email addresses. The voucher can be applied to ANY account. I created new gmail accounts just because chrome browser is suggested. The vouchers were then redeemed 'successfully'. Just waiting for the test now! Link to comment Share on other sites More sharing options...
Davefevs Posted June 19, 2020 Report Share Posted June 19, 2020 58 minutes ago, YorksRed said: Thanks for the support that you have provided to people on here. In due course I’d be interested in which of the multiple options that you have tested gives the best results in terms of picture quality etc. I have a feeling that this way of watching games is likely to be carried over after the end of this season so it would be good to know. From a picture point of view, all were pretty much of a muchness. TV using inbuilt internet browser Mac using hdmi cable iPad using hdmi cable Mac using inbuilt mirror to tv but mouse / trackpad use very juddery (picture quality was fine, just onerous to navigate your cursor iPhone to tv using mirror screen iPad to tv using mirror screen In terms of Saturday, I will go with the tv browser as my 1st option, followed by iPad with hdmi as my back up. Link to comment Share on other sites More sharing options...
Davefevs Posted June 19, 2020 Report Share Posted June 19, 2020 5 minutes ago, Maldini said: I've managed to redeem my vouchers now and have asked Jerry for the time of today's test. To fix mine I had to create brand new Bristol Sport accounts for my Dad and me - not linked to our season tickets, using brand new email addresses. The voucher can be applied to ANY account. I created new gmail accounts just because chrome browser is suggested. The vouchers were then redeemed 'successfully'. Just waiting for the test now! There is a video showing now Link to comment Share on other sites More sharing options...
Yozzarian Posted June 19, 2020 Report Share Posted June 19, 2020 I'm now being advised to create a new Bristol Sport account. Has anyone had any success doing this? How can you set up a new account using an existing email address and does your profile transfer across to the new account? Link to comment Share on other sites More sharing options...
Maldini Posted June 19, 2020 Report Share Posted June 19, 2020 14 minutes ago, Davefevs said: There is a video showing now I've logged out and in again using my new account I successfully redeemed my voucher but cant see any video. Just 'The user has no active subscription.' When I click on view packages I get take to the redeem voucher screen again. Link to comment Share on other sites More sharing options...
Davefevs Posted June 19, 2020 Report Share Posted June 19, 2020 4 minutes ago, Maldini said: I've logged out and in again using my new account I successfully redeemed my voucher but cant see any video. Just 'The user has no active subscription.' When I click on view packages I get take to the redeem voucher screen again. Pc or Mac or app? Link to comment Share on other sites More sharing options...
Maldini Posted June 19, 2020 Report Share Posted June 19, 2020 PC Link to comment Share on other sites More sharing options...
Davefevs Posted June 19, 2020 Report Share Posted June 19, 2020 2 minutes ago, Maldini said: PC Try chrome web browser rather than IE / Edge. Link to comment Share on other sites More sharing options...
Maldini Posted June 19, 2020 Report Share Posted June 19, 2020 Just now, Davefevs said: Try chrome web browser rather than IE / Edge. Used chrome to redeem the vouchers. Logged out and in again and it doesn't work. Link to comment Share on other sites More sharing options...
Davefevs Posted June 19, 2020 Report Share Posted June 19, 2020 3 minutes ago, Maldini said: Used chrome to redeem the vouchers. Logged out and in again and it doesn't work. Can you just do a quick check that there are no chrome updates to install? I’m on Mac so don’t know pc latest version Link to comment Share on other sites More sharing options...
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