Refreshments Got A Category 4 Scoring

[charlie_adam_no1fan]

Hopefully this will change.

[Peter O Hanraha-hanrahan]

Is that like 4 Michelin Stars?

Sounds good to me.

[Tall King Blox]

The spoons got 5 and they brag about it !

[charlie_adam_no1fan]

The spoon got at least a 2

[Tall King Blox]

The spoon got at least a 2

is that the one that ran off with a dish ?

[RedZepperin]

Who ruined all the pies?

[Super]

not sure why people don't eat before the game instead of buying the over priced rubbish they sell.

[phantom]

Is that on the green hygene signs?

If so 4 is poor, even tacky back street kebab shops get a 5

[charlie_adam_no1fan]

not sure why people don't eat before the game instead of buying the over priced rubbish they sell.

You do not drink before a game?

[charlie_adam_no1fan]

Is that on the green hygene signs?

If so 4 is poor, even tacky back street kebab shops get a 5

Tbh Imagine the 4 was due to queues, time being served and rudeness of the staff.

[Dollymarie]

One is the highest and five is the lowest in this particular case.

"One, the highest scoring grade, indicates that all of the benchmarking needs for that category have been met. A score of two suggests that some needs were met pro-actively or reactively. Three suggests that some needs were met reactively (following a question or a complaint). Four indicates that many needs were not met, while five shows that few, if any, needs were met at all."

"Refreshments was the one area where we scored poorly, with an unacceptable category four finish one of the worst four clubs in the division. We started to make some improvements towards the back end of last season, but there is a lot more still to be done in this area. Modern stadium facilities are a key part of this, and we will make sure that whether we relocate to Ashton Vale or stay at Ashton Gate, that we radically overhaul the quality and affordability of our catering."

[phantom]

Ahh it was something completely different to what I was thinking

I dont believe that anyone who has used the facilities over the past few years would have to think to hard about why the club scored so lowly

[Dave L]

I totally accept that we need to improve our catering, which is why I drew attention to the report in my blog. But in the interests of balance, I hope that people will read the whole report to see how well we did as a club in the other 5 key areas: http://www.bcfc.co.uk/news/article/20130711-dlblog-907412.aspx

[dezgimed]

How did we score so badly out of interest?

I don't eat at AG but is it that hard to serve bottles of pop and a few pies?

[bcfcbs20]

It's not hard to see why we scored so badly on the food front it's way to expensive for the rubbish on offer. We done very well in all the other areas though.

[charlie_adam_no1fan]

How did we score so badly out of interest?

I don't eat at AG but is it that hard to serve bottles of pop and a few pies?

The staff are rude and will finish there personal conversation first regardless of the 30pepple waiting.

[charlie_adam_no1fan]

I totally accept that we need to improve our catering, which is why I drew attention to the report in my blog. But in the interests of balance, I hope that people will read the whole report to see how well we did as a club in the other 5 key areas: http://www.bcfc.co.uk/news/article/20130711-dlblog-907412.aspx

This is not an attack against the club, it was done to start a conversation.

I cannot post up the link on my phone.

[phantom]

I totally accept that we need to improve our catering, which is why I drew attention to the report in my blog. But in the interests of balance, I hope that people will read the whole report to see how well we did as a club in the other 5 key areas: http://www.bcfc.co.uk/news/article/20130711-dlblog-907412.aspx

Very true, the club should be congratulated on the very good scores that it did achieve.

But one of the major problems for years has been the quality / price of items on offer.

A small improvement was made at the end of last season with the price of alcoholic drinks being set at £3, but the quality and prices for many other items are still and have been for a long time a major problem for the club - which is a shame when so much else is clearly done very well

[class_not_gas]

So we scored well in other area's . Just really poorly on the food ..... moral of the story is .... never buy the shyte food on offer in our staduim ...... other than that enjoy your match day experience (and eat in the many local businesses in the area before or after the game .apart from the tobacco factory).....well thats what I do

[charlie_adam_no1fan]

So we scored well in other area's . Just really poorly on the food ..... moral of the story is .... never buy the shyte food on offer in our staduim ...... other than that enjoy your match day experience (and eat in the many local businesses in the area before or after the game .apart from the tobacco factory).....well thats what I do

It's not so much the food but the service etc

[Robbored]

I totally accept that we need to improve our catering, which is why I drew attention to the report in my blog. But in the interests of balance, I hope that people will read the whole report to see how well we did as a club in the other 5 key areas: http://www.bcfc.co.uk/news/article/20130711-dlblog-907412.aspx

The catering has been overpriced and of poor quality ever since Lindleys took over which is approximately 8-10 years. Only recently has any attempt been made to improve things and that after numerous complaints from fans over the entire time of the Lindleys franchise.

Why has it taken so long?

[exAtyeoMax]

one of the best cups of tea was at Bloomfield Road - 90p polystyrene cup from a van at the end of the stand - proper milk!

[dezgimed]

City should get those boys in from outside the park, with the pork and stuffing baps. They know how to do it.

[East End Old Boy]

The catering has been overpriced and of poor quality ever since Lindleys took over which is approximately 8-10 years. Only recently has any attempt been made to improve things and that after numerous complaints from fans over the entire time of the Lindleys franchise.

Why has it taken so long?

I thought Lindley Catering had only taken over a couple of years ago, didn't realise it was that long!

[CheddarReds]

I totally accept that we need to improve our catering, which is why I drew attention to the report in my blog. But in the interests of balance, I hope that people will read the whole report to see how well we did as a club in the other 5 key areas: http://www.bcfc.co.uk/news/article/20130711-dlblog-907412.aspx

Thanks for the link Dave.

I don't use the catering at the club as I eat before the games. However, I think I would be more inclined to use it if prices were dropped, service improved and the queues were shorter (can't do much about this). I admit it's easy said than done, and I respect that City will try their best to improve catering.

I'm pleasently suprised with all other results though, especially the first impressions section.

Keep progressing! COYR!

[redcherryberry]

The club should take a leaf out of FGRs book. Lovely home cooked hot & cold food at the New Lawn. I spend plenty there yet at AG i spend nothing. Refuse to pay the prices for shit food ill rather go without.

[Talk Of The Town]

I've never fancied eating anything at 3.45 in the afternoon before. Always tickles me why people que up for crap food at that time.

Do people not eat lunch? Or is it the beer munches?

[dezgimed]

I've never fancied eating anything at 3.45 in the afternoon before. Always tickles me why people que up for crap food at that time.

Do people not eat lunch? Or is it the beer munches?

What time is official lunch, I lost my official eating time rule book?

[bcfcbs20]

Mystifies me as well.

Why can't people can't go without a bit of grub or a drink between 3pm and 5pm ?

Seems a bit daft, queuing for gods knows how long for stuff I wouldn't give to the dog - and then complaining about it, then doing it again, and again. Just don't buy the rubbish and eat before or after the game. Or is that too simple ?

Takes all sorts I spose.

I know people who work saturday mornings and after a heavy Friday night crawl out of bed go straight to work then onto the football so it's the first time they get to eat but they don't eat at the ground.

[Aizoon]

Be fair, nobody's ever complained about the catering on OTIB, so how's the club to know we're dissatisfied?