swampy Posted January 4, 2014 Report Share Posted January 4, 2014 Between '63 and maybe 1990 I just turned up on the day and paid at the turnstile. Last time I went across it was Mr Gow's testimonial .. spent half an hour queuing up to buy a ticket. With the tickets being so cheap tomorrow I might come to the Gate for the first time in years for a proper game. So the question is how do I buy a ticket?? Can I pay at the gate ... or is it more complicated?? Link to comment Share on other sites More sharing options...
RedRock Posted January 4, 2014 Report Share Posted January 4, 2014 Complicated. Woefully complicated. I'm sure they don't want pay on the day supporters such is the effort and time required to get in. Link to comment Share on other sites More sharing options...
swampy Posted January 4, 2014 Author Report Share Posted January 4, 2014 So if I turn up ... how do I get into the ground?? Seriously ... Link to comment Share on other sites More sharing options...
Pickle Rick Posted January 4, 2014 Report Share Posted January 4, 2014 Ignore Moor2Sea, blatently got a lump of coal for Xmas. I believe you just need to queue at the Williams stand, near the club shop. Alternatively, you may be able to phone up beforehand and collect your ticket in the ticket collections hut. This is opposite the Williams Directors Lounge entrance. Ticket number: 0117 963 0600 It's important that if you want to phone up beforehand and purchase tickets, I believe the phone line closes by mid-day. If unsure of where to go to sort your tickets, ask a steward. And as mentioned already (in alternative words), ignore petulant posters Link to comment Share on other sites More sharing options...
old parkender Posted January 4, 2014 Report Share Posted January 4, 2014 Ignore Moor2Sea, blatently got a lump of coal for Xmas. I believe you just need to queue at the Williams stand, near the club shop. Alternatively, you may be able to phone up beforehand and collect your ticket in the ticket collections hut. This is opposite the Williams Directors Lounge entrance. Ticket number: 0117 963 0600 It's important that if you want to phone up beforehand and purchase tickets, I believe the phone line closes by mid-day. If unsure of where to go to sort your tickets, ask a steward. And as mentioned already (in alternative words), ignore petulant posters Modern football eh! Wouldn't it be easier to just queue at the turnstile and pay to go in? Link to comment Share on other sites More sharing options...
RedRock Posted January 4, 2014 Report Share Posted January 4, 2014 Sorry Scrumps suffered a bad dose of common sense at Xmas. Gone are the days of standing in a single queue that moves rapidly to one-stop shop turnstiles. Instead we have a throng of people stood motionless at the Williams to about 6 badly signed booths. Away fans intermingling with home fans, people picking up tickets, getting tickets for away matches, when you get to the hatch you spend 5 minutes rather than 30 seconds to do the transaction. Your ordeal is far from over once you have acquired your tickets. You then walk around the stadium to join another queue. That queue stops and starts while people fiddle around with wallets, push tickets in and out of a machine upside down and the wrong way around, the machine then fails or the queues build up to such a degree you then get waved through. If you wanted to have a more customer unfriendly system you'd have to go a long way to find one. Bring back cash only turnstiles and unreserved seating and standing. Link to comment Share on other sites More sharing options...
Red-Robbo Posted January 4, 2014 Report Share Posted January 4, 2014 Last time cash was taken at the turnstiles only a percentage found its way to the club. This is why they'd be wary of bringing that system back. Link to comment Share on other sites More sharing options...
Carey 6 Posted January 4, 2014 Report Share Posted January 4, 2014 I expect any club that has pay on the turnstiles loses a lot of money through the turnstile operators pockets. The most frustrating thing about buying tickets now is the data capture they try and do when you buy them, name, postcode, adress. Ridiculous how you need to give that to buy a ticket. Link to comment Share on other sites More sharing options...
Red-Robbo Posted January 4, 2014 Report Share Posted January 4, 2014 I expect any club that has pay on the turnstiles loses a lot of money through the turnstile operators pockets. The most frustrating thing about buying tickets now is the data capture they try and do when you buy them, name, postcode, adress. Ridiculous how you need to give that to buy a ticket. It's in case they have to ban you! Ridiculous system though, I agree. Link to comment Share on other sites More sharing options...
MrBibs Posted January 4, 2014 Report Share Posted January 4, 2014 I bought online and collected at the ground for the last couple I've been to. A lot quicker than turning up and buying at the window outside the Williams. There's even an in door and an out door for collections. Tickets sorted by surname so you know which person to go to. Have to say I can't fault it. Link to comment Share on other sites More sharing options...
CotswoldRed Posted January 4, 2014 Report Share Posted January 4, 2014 Last time I bought a ticket I printed it at home and scanned on the way through the turnstile. Is this not possible any more? Link to comment Share on other sites More sharing options...
MrBibs Posted January 4, 2014 Report Share Posted January 4, 2014 Last time I bought a ticket I printed it at home and scanned on the way through the turnstile. Is this not possible any more? I don't think that option's available any more Link to comment Share on other sites More sharing options...
Barrs Court Red Posted January 4, 2014 Report Share Posted January 4, 2014 The weather is terrible so it is worth pointing out that last home game people were still having to queue for 30 mins just to buy a ticket. Link to comment Share on other sites More sharing options...
CotswoldRed Posted January 4, 2014 Report Share Posted January 4, 2014 I don't think that option's available any more About as convenient as a ticket service could be, so it was removed. Their management meetings must be productive. Link to comment Share on other sites More sharing options...
A Horse With No Name Posted January 4, 2014 Report Share Posted January 4, 2014 About as convenient as a ticket service could be, so it was removed. Their management meetings must be productive. It was removed when we were having serious issues with the hand held scanners and staff had to visually inspect the ticket before admitting entry. Word was getting round and there were more photocopies presented than actual tickets at the turnstiles. Now that the system is up and running properly, expect a return of the paper tickets in the very near future. Link to comment Share on other sites More sharing options...
Pickle Rick Posted January 4, 2014 Report Share Posted January 4, 2014 I bought online and collected at the ground for the last couple I've been to. A lot quicker than turning up and buying at the window outside the Williams. There's even an in door and an out door for collections. Tickets sorted by surname so you know which person to go to. Have to say I can't fault it. This is best. Many pay beforehand and pick their tickets up. It's actually quicker than pay on the day. A few weeks back I had misplaced my season ticket and it was too late to call the ticket office. So when I got to the ground, I mentioned it to a steward, he directed me to the ticket collections office and a replacement ticket was printed and it took less than 2 minutes to process, plus no queue! As mentioned, ticketing has become a more sustainable and audit friendly for the clubs sake, working in line with moving with the times. It'll never be favoured by all, whatever methods are used. Link to comment Share on other sites More sharing options...
Scrumpy Dziek Posted January 4, 2014 Report Share Posted January 4, 2014 Did you gave to pay for the replacement ticket? Link to comment Share on other sites More sharing options...
Aizoon Posted January 4, 2014 Report Share Posted January 4, 2014 I've reached the stage where, if I haven't bought an advance ticket, I don't bother to go. I presume this is what the club wants, so it's a win/win situation - isn't it? Link to comment Share on other sites More sharing options...
Pickle Rick Posted January 4, 2014 Report Share Posted January 4, 2014 Did you gave to pay for the replacement ticket? Nope. No quibble or issues. I naturally went to queue at the Williams, but thought to ask a steward. He then said go to the collections office. Confirmed my seat/details and a replacement was printed there and then. Credit where it is due, despite all the moaning - the stewards and ticketing team came up trumps. Link to comment Share on other sites More sharing options...
Tom Posted January 4, 2014 Report Share Posted January 4, 2014 I've reached the stage where, if I haven't bought an advance ticket, I don't bother to go. I presume this is what the club wants, so it's a win/win situation - isn't it? You'd rather sit on OTIB moaning about the situation, I think that has been quite clear over the last couple of seasons . Link to comment Share on other sites More sharing options...
Aizoon Posted January 4, 2014 Report Share Posted January 4, 2014 You'd rather sit on OTIB moaning about the situation, I think that has been quite clear over the last couple of seasons . No. I'd rather be able to walk up, buy a ticket and go in as the mood takes me. I don't have to book my bus to the ground in advance, why should I have to book my match ticket in advance? Link to comment Share on other sites More sharing options...
Tom Posted January 4, 2014 Report Share Posted January 4, 2014 No. I'd rather be able to walk up, buy a ticket and go in as the mood takes me. I don't have to book my bus to the ground in advance, why should I have to book my match ticket in advance? Because they are two completely different services that operate in completely different ways, with different security and operational concerns. You're comparing 50-60 oranges with 12,000 apples, in one instance. Link to comment Share on other sites More sharing options...
Barrs Court Red Posted January 4, 2014 Report Share Posted January 4, 2014 Further problems today looking at twitter Link to comment Share on other sites More sharing options...
Aizoon Posted January 4, 2014 Report Share Posted January 4, 2014 Because they are two completely different services that operate in completely different ways, with different security and operational concerns. You're comparing 50-60 oranges with 12,000 apples, in one instance. I would guess that far more than 12,000 people use the buses over a two-hour period on a Saturday afternoon. Link to comment Share on other sites More sharing options...
Bowie Posted January 4, 2014 Report Share Posted January 4, 2014 I expect any club that has pay on the turnstiles loses a lot of money through the turnstile operators pockets. The most frustrating thing about buying tickets now is the data capture they try and do when you buy them, name, postcode, adress. Ridiculous how you need to give that to buy a ticket.Last time cash was taken at the turnstiles only a percentage found its way to the club. This is why they'd be wary of bringing that system back. Why is turnstile payment an issue. Worked for years and many clubs still no doubt use it, basically what your saying is the club don't trust their own staff? Link to comment Share on other sites More sharing options...
pongo88 Posted January 4, 2014 Report Share Posted January 4, 2014 It would be nice if City could be a bit more imaginative. There's no reason why you shouldn't be able to pay cash at a turnstile. Each turnstile counts how many people have passed through so the cash the turnstile operator has to hand over is known. Another more modern idea would be to have a few turnstiles where you pay by plastic. Stick your card in the slot enter your PIN, and in you go. No chance of this happening with the current ground but should be possible after the redevelopment. If City really want to get bigger crowds, the club has got to attract the occasional supporter. To do that City have got to live in the modern world where it's actually easy to get into the ground. Link to comment Share on other sites More sharing options...
hippy273 Posted January 4, 2014 Report Share Posted January 4, 2014 For me the ticket collection today was appalling, the line is never usually as long as it was. Link to comment Share on other sites More sharing options...
Aizoon Posted January 4, 2014 Report Share Posted January 4, 2014 For me the ticket collection today was appalling, the line is never usually as long as it was. As it should be. We only want the REAL fans who are prepared to queue for hours in the rain. If you're not, stay away and keep your nasty money for yourselves. Link to comment Share on other sites More sharing options...
A Horse With No Name Posted January 4, 2014 Report Share Posted January 4, 2014 For me the ticket collection today was appalling, the line is never usually as long as it was. That is obviously because it was a cup match and there were far, far more people paying for their ticket and collecting it, than a normal League game. Link to comment Share on other sites More sharing options...
MrBibs Posted January 4, 2014 Report Share Posted January 4, 2014 For me the ticket collection today was appalling, the line is never usually as long as it was. Worked perfectly for me, although I was there around 2 pm Link to comment Share on other sites More sharing options...
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