Pooki Posted March 25, 2015 Report Share Posted March 25, 2015 14 emails for 2 of my st s .. none for the other.. what a joke Link to comment Share on other sites More sharing options...
Admin phantom Posted March 25, 2015 Admin Report Share Posted March 25, 2015 Only got 1 of 2 I need. But they sent 4 emails for that one! Ditto - good old IT Link to comment Share on other sites More sharing options...
SimonL Posted March 25, 2015 Report Share Posted March 25, 2015 No emails for the 3 i want to renew! Link to comment Share on other sites More sharing options...
John Galley Posted March 25, 2015 Report Share Posted March 25, 2015 Same as others 3 season tickets and only one ID email, checked spam and still nothing. Now surely it's not rocket science to print on your season ticket card the NUMBER that you require for future bookings. We have now experienced this problem for booking Wembley tickets and again now. Link to comment Share on other sites More sharing options...
Gilli74 Posted March 25, 2015 Report Share Posted March 25, 2015 Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted March 25, 2015 SC&T Board Members Report Share Posted March 25, 2015 As mentioned yesterday, if you have used the general online ticket shop in the past to buy any tickets (e.g. cup tickets - NOT Wembley), you can find your Supporter ID by logging into that, where it is shown as your 'Customer reference number'. The two numbers are the same. Link to comment Share on other sites More sharing options...
Gilli74 Posted March 25, 2015 Report Share Posted March 25, 2015 Yeah but kids don't buy tickets online ....so have no online accounts Link to comment Share on other sites More sharing options...
glynriley Posted March 25, 2015 Report Share Posted March 25, 2015 As mentioned yesterday, if you have used the general online ticket shop in the past to buy any tickets (e.g. cup tickets - NOT Wembley), you can find your Supporter ID by logging into that, where it is shown as your 'Customer reference number'. The two numbers are the same. 7 digit number? Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted March 25, 2015 SC&T Board Members Report Share Posted March 25, 2015 7 digit number? Yes, my four all start 11 or 10, then 5 more digits. Link to comment Share on other sites More sharing options...
Somerset Red Posted March 25, 2015 Report Share Posted March 25, 2015 As mentioned yesterday, if you have used the general online ticket shop in the past to buy any tickets (e.g. cup tickets - NOT Wembley), you can find your Supporter ID by logging into that, where it is shown as your 'Customer reference number'. The two numbers are the same. But they're also changing passwords. Neither my postcode or the original password I always used are recognised now. Why did they do this after the office had closed.....;the day before tickets going on sale? Link to comment Share on other sites More sharing options...
Admin phantom Posted March 25, 2015 Admin Report Share Posted March 25, 2015 But they're also changing passwords. Neither my postcode or the original password I always used are recognised now. Why did they do this after the office had closed.....;the day before tickets going on sale? Without being pedantic, the password (which is your postal code) has to be in lower case with no spaces - assume you did this? Link to comment Share on other sites More sharing options...
glynriley Posted March 25, 2015 Report Share Posted March 25, 2015 Yes, my four all start 11 or 10, then 5 more digits. Ok, thanks for that. Link to comment Share on other sites More sharing options...
SC&T Board Members Blagdon red Posted March 25, 2015 SC&T Board Members Report Share Posted March 25, 2015 Without being pedantic, the password (which is your postal code) has to be in lower case with no spaces - assume you did this? And that is the password for the Bristol Sport ticketing page for season tickets, not for the regular BCFC online ticket shop. Link to comment Share on other sites More sharing options...
NYTRAM Posted March 25, 2015 Report Share Posted March 25, 2015 ignore that I'm IT illiterate. Link to comment Share on other sites More sharing options...
Somerset Red Posted March 25, 2015 Report Share Posted March 25, 2015 Without being pedantic, the password (which is your postal code) has to be in lower case with no spaces - assume you did this? Thanks for the info, but did lower case as directed. Just have to try and phone. Link to comment Share on other sites More sharing options...
Andy082005 Posted March 25, 2015 Report Share Posted March 25, 2015 anyone else typing in the supporter ID and then your post code, in lower case, with no space...but getting 'undefined'? Link to comment Share on other sites More sharing options...
Antman Posted March 25, 2015 Report Share Posted March 25, 2015 been waiting on hold on phone for 23 minutes For those of us trying to buy groups together they simply didn't issue the ID information in good time for this to work, hence many people without the info to do it online sending out emails the evening before is no help whatsoever, I have my 4 emails for one number, my two mates have no info (one of them is in scotland!) I know we like to moan a bit on here, but its the usual story, rushed and botched again! Link to comment Share on other sites More sharing options...
SimonL Posted March 25, 2015 Report Share Posted March 25, 2015 Complete Joke of a system. One ID for me.. No ID for the kids. Link to comment Share on other sites More sharing options...
SimonL Posted March 25, 2015 Report Share Posted March 25, 2015 Make matters worse they have a timer which chucks you out Link to comment Share on other sites More sharing options...
NYTRAM Posted March 25, 2015 Report Share Posted March 25, 2015 Does anyone know why they haven't sent out all the e-mail? Link to comment Share on other sites More sharing options...
SimonL Posted March 25, 2015 Report Share Posted March 25, 2015 Just found out you can get yourself another 20 mins. Fingers crossed I can get ID's in that time Link to comment Share on other sites More sharing options...
Admin phantom Posted March 25, 2015 Admin Report Share Posted March 25, 2015 anyone else typing in the supporter ID and then your post code, in lower case, with no space...but getting 'undefined'? Yeah, tried with both my account numbers got the same on both Tried via phone and got "user not found" Here we go again !!!! Link to comment Share on other sites More sharing options...
Wilksi Posted March 25, 2015 Report Share Posted March 25, 2015 Brilliant. Been moved twice his season. Have no Id number and can't get through on the phone. Well done city. Well done. Link to comment Share on other sites More sharing options...
London expats Posted March 25, 2015 Author Report Share Posted March 25, 2015 Anyone get an error message re address when it comes to payment screen Link to comment Share on other sites More sharing options...
Gilli74 Posted March 25, 2015 Report Share Posted March 25, 2015 Logged in using my account ... And the seating map shows my 2 kids seats as green and available for others ... Explains why I've not had an I.d email for them ... If they sell them 2 seats I'll be livid they've been our season tickets for years !! And of course I can't get through as numbers permanently engaged Link to comment Share on other sites More sharing options...
G Block Posted March 25, 2015 Report Share Posted March 25, 2015 Anyone get an error message re address when it comes to payment screen Yes I got this too can't seem to get round it trying to phone but no luck yet Link to comment Share on other sites More sharing options...
kevinmabbuttshair Posted March 25, 2015 Report Share Posted March 25, 2015 Yeah, tried with both my account numbers got the same on both Tried via phone and got "user not found" Here we go again !!!! Reset your password, Phants. I did this, got an email and could then log in. Trouble is I was account leader for a few others and am now not so it is about as much use as a chocolate fire gaurd Link to comment Share on other sites More sharing options...
glynriley Posted March 25, 2015 Report Share Posted March 25, 2015 Just had a look on the website, looks like as well as changing the block number, from B to E33, they've also changed the row from letters to numbers!! Row O has now become?? Anyone? The system knows who I am, surely it should know where I sit. Back to the phone then. Link to comment Share on other sites More sharing options...
Ashtonboy Posted March 25, 2015 Report Share Posted March 25, 2015 What a stupid cock up again by the club. Still not recieved my wifes ID no, and first/second and third choice seats are taken. Well done you morons!! Tried phoning, no chance, permanently engaged. Emailed, no response. I now have a 90 mile round trip to get to the ground. Link to comment Share on other sites More sharing options...
Drew Peacock Posted March 25, 2015 Report Share Posted March 25, 2015 wtf is going on!!!! I get into the season ticket area, all the existing season tickets are unavailable but I could buy unallocated tickets if I wanted!! The whole thing is a ******* joke. I only have IDs for two of our tickets and I can't even buy those. It's a *******, amateurish disgrace. For this season I went into my account, the three tickets were there waiting for me, I ordered and paid for them, job's a good'un. For next season words ******* fail me, the whole thing is a ******* shambles. I am normally calm and will look for positives but this is ******* stupid. And where is the Fans liaison Officer when you want him? ****** off in a sulk!!!! Another trip down to Ashton Gate, at least you get to talk to helpful people when you get down there. Jesus ******* Christ. Link to comment Share on other sites More sharing options...
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