Denbury Red Posted December 14, 2018 Report Share Posted December 14, 2018 I’ve just bought my seats for the Cup game and went to print them at home .... the Bar code has come out as a Black Blob with both barcode and the numbers illegible. I have emailed Supporter Sevices for their advice (have never had this issue before ) and await their reply!! I thought I would post in case anyone else has the same issue! Link to comment Share on other sites More sharing options...
Denbury Red Posted December 14, 2018 Author Report Share Posted December 14, 2018 A really quick update from Taylor-Ann in Supporter Services - the pertinent bits of her reply: From the image you’ve sent across I can see that you’ve printed these tickets from an Apple device (a macbook, iMac, iPhone, iPad etc). The black box that you describe is due to a fault with a recent software release that Apple sent to all of it’s products. To rectify the issue I would recommend printing the tickets from a window’s device, For anyone else who has the same problem I would suggest receiving your tickets in a different way if you use an Apple device like me.. Link to comment Share on other sites More sharing options...
Davefevs Posted December 14, 2018 Report Share Posted December 14, 2018 I had it a couple of months ago. I have an Epson printer if that makes any difference i printed in black and white, which printed fine....but I also made sure I had my phone with me. Someone suggested b&w don’t scan through the turnstiles??? Link to comment Share on other sites More sharing options...
Bristol Rob Posted December 14, 2018 Report Share Posted December 14, 2018 14 minutes ago, Denbury Red said: A really quick update from Taylor-Ann in Supporter Services - the pertinent bits of her reply: From the image you’ve sent across I can see that you’ve printed these tickets from an Apple device (a macbook, iMac, iPhone, iPad etc). The black box that you describe is due to a fault with a recent software release that Apple sent to all of it’s products. To rectify the issue I would recommend printing the tickets from a window’s device, For anyone else who has the same problem I would suggest receiving your tickets in a different way if you use an Apple device like me.. So rather than saying, 'we are aware of an issue with Mac, that we have chosen to keep to ourselves and not put on the website, but don't worry, we will post your tickets to you free' the answer seems to be, 'Go and buy a Windows PC'. Link to comment Share on other sites More sharing options...
RedLionLad Posted December 14, 2018 Report Share Posted December 14, 2018 10 minutes ago, Bristol Rob said: So rather than saying, 'we are aware of an issue with Mac, that we have chosen to keep to ourselves and not put on the website, but don't worry, we will post your tickets to you free' the answer seems to be, 'Go and buy a Windows PC'. Help should be free and part of their Customer Service. Link to comment Share on other sites More sharing options...
just like watching brazil Posted December 14, 2018 Report Share Posted December 14, 2018 Also try printing it just in black and white. Mine worked ok through scanner Link to comment Share on other sites More sharing options...
italian dave Posted December 14, 2018 Report Share Posted December 14, 2018 47 minutes ago, Bristol Rob said: So rather than saying, 'we are aware of an issue with Mac, that we have chosen to keep to ourselves and not put on the website, but don't worry, we will post your tickets to you free' the answer seems to be, 'Go and buy a Windows PC'. It seems to me that Supporter Services have responded very promptly and with appropriate advice. If City started publicising every glitch in every Apple and Microsoft update, and every potential glitch in printer etc configuration they’d have no time for the day job. And constantly tweaking their own platform, which comes with its own risks. And why should City meet the cost of every such event. I’m impressed they’ve identified the issue and explained it promptly. But hey let’s find another reason to bash the club.... Link to comment Share on other sites More sharing options...
East End Old Boy Posted December 14, 2018 Report Share Posted December 14, 2018 1 hour ago, Denbury Red said: A really quick update from Taylor-Ann in Supporter Services - the pertinent bits of her reply: From the image you’ve sent across I can see that you’ve printed these tickets from an Apple device (a macbook, iMac, iPhone, iPad etc). The black box that you describe is due to a fault with a recent software release that Apple sent to all of it’s products. To rectify the issue I would recommend printing the tickets from a window’s device, For anyone else who has the same problem I would suggest receiving your tickets in a different way if you use an Apple device like me.. If you’re using an Apple phone you can now download the ticket into your Apple wallet and enter the ground using that, at least that’s what I’ve done for the Huddersfield game! Link to comment Share on other sites More sharing options...
Erithacus Posted December 14, 2018 Report Share Posted December 14, 2018 Printed mine out on a HP printer and it's fine. Mind you, I do have an ancient iMac running it so perhaps there's something to be said about built-in obsolescence. Have you checked your printer's cartridges and calibration lately? Link to comment Share on other sites More sharing options...
Barkhamred Posted December 14, 2018 Report Share Posted December 14, 2018 It did say prior to printing that it should be done from a windows device. I can print them for you @Denbury Red Link to comment Share on other sites More sharing options...
slartibartfast Posted December 14, 2018 Report Share Posted December 14, 2018 Bought mine today on the phone, asked to load them onto my s/t, guy said they couldn't for this game,he didn't know why when asked ! Link to comment Share on other sites More sharing options...
Bristol Rob Posted December 14, 2018 Report Share Posted December 14, 2018 1 hour ago, italian dave said: It seems to me that Supporter Services have responded very promptly and with appropriate advice. If City started publicising every glitch in every Apple and Microsoft update, and every potential glitch in printer etc configuration they’d have no time for the day job. And constantly tweaking their own platform, which comes with its own risks. And why should City meet the cost of every such event. I’m impressed they’ve identified the issue and explained it promptly. But hey let’s find another reason to bash the club.... A line of text saying 'we are aware of issues with OS#' would be sufficient, and it would save them dealing with a call. Link to comment Share on other sites More sharing options...
Denbury Red Posted December 14, 2018 Author Report Share Posted December 14, 2018 33 minutes ago, Barkhamred said: It did say prior to printing that it should be done from a windows device. I can print them for you @Denbury Red 1 hour ago, italian dave said: It seems to me that Supporter Services have responded very promptly and with appropriate advice. If City started publicising every glitch in every Apple and Microsoft update, and every potential glitch in printer etc configuration they’d have no time for the day job. And constantly tweaking their own platform, which comes with its own risks. And why should City meet the cost of every such event. I’m impressed they’ve identified the issue and explained it promptly. But hey let’s find another reason to bash the club.... Just to back up the quality service I received - Supporter Services have posted them to me free of charge, and also pointed out there is, albeit in small print, a note on the ticketing part of the website saying you needed a Windows pc to print from home. They have also confirmed that should anyone have a similar problem they would print them free of charge. They really can’t do much more - and as said in my second post above the response was within 5 mins of my initial email to Mark Kelly and Supporter Services. I say thank you and at least they did their best to sort out a problem which wasn’t caused by them .... Now we just need to win the game! Link to comment Share on other sites More sharing options...
cidered abroad Posted December 14, 2018 Report Share Posted December 14, 2018 I could not download my ticket to the ST card and had to print it. Waste of my paper, ink and electricity! Why was downloading to card not available? Link to comment Share on other sites More sharing options...
slartibartfast Posted December 15, 2018 Report Share Posted December 15, 2018 15 hours ago, cidered abroad said: I could not download my ticket to the ST card and had to print it. Waste of my paper, ink and electricity! Why was downloading to card not available? I asked this in post # 11, anyone know ? Link to comment Share on other sites More sharing options...
redysteadygo1 Posted December 15, 2018 Report Share Posted December 15, 2018 5 minutes ago, slartibartfast said: I asked this in post # 11, anyone know ? Certainly the lady I spoke to at Support Services didn't when I queried it. One for Matt Parsons I think or is it that the issue of new Season Cards we had for this season doesn't have that facility? Link to comment Share on other sites More sharing options...
East End Old Boy Posted December 15, 2018 Report Share Posted December 15, 2018 24 minutes ago, slartibartfast said: I asked this in post # 11, anyone know ? @slartibartfastThe option now is to download to a mobile phone, in my case I’ve added the ticket to my Apple wallet and I think there is a similar option for Android phones - see post 8 above! Link to comment Share on other sites More sharing options...
slartibartfast Posted December 15, 2018 Report Share Posted December 15, 2018 10 minutes ago, East End Old Boy said: @slartibartfastThe option now is to download to a mobile phone, in my case I’ve added the ticket to my Apple wallet and I think there is a similar option for Android phones - see post 8 above! Which is ok IF you have a smart phone..............my phone is just a..........phone . Link to comment Share on other sites More sharing options...
redysteadygo1 Posted December 15, 2018 Report Share Posted December 15, 2018 8 minutes ago, slartibartfast said: Which is ok IF you have a smart phone..............my phone is just a..........phone . Ditto Link to comment Share on other sites More sharing options...
Davefevs Posted December 15, 2018 Report Share Posted December 15, 2018 Is it possible to “screenshot” the pdf, and then print that? Link to comment Share on other sites More sharing options...
East End Old Boy Posted December 15, 2018 Report Share Posted December 15, 2018 8 minutes ago, slartibartfast said: Which is ok IF you have a smart phone..............my phone is just a..........phone . Good point and beyond my intellect! Perhaps we’ll get a free one with next season’s renewal package? Link to comment Share on other sites More sharing options...
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