Final 3 Star Posted January 25, 2023 Report Share Posted January 25, 2023 (edited) I’m posting this in the hope that someone from the club will stumble across it and finally get round to addressing an issue I first raised back in August 2022. My most recent email was sent to supporterservices@bristol-sport.co.uk almost a month ago and summarizes the story so far. I haven’t received a reply. Here’s what I wrote: “I have been referred to you by Robins TV Support after multiple email exchanges with them that were, quite frankly, a total waste of time. Here’s the basic story: Earlier this year I received your notification about the £140 early bird special for Robins TV. The offer was set to expire at the end of August. I contacted Robins TV Support and basically raised the following points: 1. My Robins TV subscription is on auto renewal (it originally renewed in August, but the club changed it to December a couple of years ago). Will my auto renewal in December be charged at the early-bird rate? 2. If the December renewal will not be at the reduced rate, you have my permission to charge my credit card in August, to make sure I get the reduced rate. That’s it. That was the basis of my query. Other than an auto response (which didn’t address my specific issues) I didn’t hear back until after 3 more attempts. And while this was going on, I was charged the full rate of £170 in December. The people from Robins TV Support@streamamg who eventually responded seemed unable to grasp the nature of my query, and instead just confirmed that my account had been charged £170 and that the early-bird special was a limited offer (all of which I already know). It seemed as if they were totally incapable of addressing anything beyond the confines of a narrow template of responses. After several more exchanges I basically had to suggest that I should be reimbursed the difference between the early-bird and regular price (£30) since the whole affair had been handled so badly. At that point they said I should contact you about that. So that’s where we stand. I understand that @streamamg may not be directly affiliated with BCFC, but they are representing the club in a way that doesn’t reflect well. I have supported the club for nearly 60 years and have subscribed to the audio & video streaming services ever since they first became available. It is disappointing that a basic customer service request should be handled so inefficiently. I hope that I am now speaking with people closer to the heart of the club and that this will be handled more appropriately.” Edited January 25, 2023 by Final 3 Star Link to comment Share on other sites More sharing options...
bcfc01 Posted January 25, 2023 Report Share Posted January 25, 2023 Best of luck with that. Try SLO@bcfc.co.uk Or the SLO sub forum. 1 Link to comment Share on other sites More sharing options...
JerrySLO Posted January 25, 2023 Report Share Posted January 25, 2023 Hi, I'll pick this up with the correct person. Can you email your details slo@bcfc.co.uk 8 1 Link to comment Share on other sites More sharing options...
RedM Posted January 25, 2023 Report Share Posted January 25, 2023 @Final 3 Star Just tagging you as @JerrySLO has responded and you might not realise 2 Link to comment Share on other sites More sharing options...
Final 3 Star Posted January 25, 2023 Author Report Share Posted January 25, 2023 10 minutes ago, JerrySLO said: Hi, I'll pick this up with the correct person. Can you email your details slo@bcfc.co.uk Thanks - will do. 1 Link to comment Share on other sites More sharing options...
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