ray savino Posted July 29, 2023 Report Share Posted July 29, 2023 41 minutes ago, Meh said: Sorry if missed but has the instructions for sending your digital card to another in your linked group come out yet? As above, unfortunately misssing first game v Preston. Want to transfer to friend, so obviously hope this info comes out pronto. Quote Link to comment Share on other sites More sharing options...
Street red Posted July 29, 2023 Report Share Posted July 29, 2023 5 hours ago, Oldland2 said: Got mine yesterday and so did my partner Nothing received as of yet for me. Quote Link to comment Share on other sites More sharing options...
Rocky Posted July 29, 2023 Report Share Posted July 29, 2023 9 minutes ago, ray savino said: As above, unfortunately misssing first game v Preston. Want to transfer to friend, so obviously hope this info comes out pronto. Maybe @JerrySLO can help 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted July 29, 2023 Report Share Posted July 29, 2023 1 hour ago, ray savino said: As above, unfortunately misssing first game v Preston. Want to transfer to friend, so obviously hope this info comes out pronto. I can’t help with the ‘how to’ and, like you, haven’t seen the promised ‘further details’ But the existing FAQs are clear about the need for the friend to have a Bristol Sport account, a ‘ticketing account’ (whatever that is), and a link with your account. So I suppose that, if you haven’t already done it, you could at least get that bit set up ready. 2 Quote Link to comment Share on other sites More sharing options...
pongo88 Posted July 31, 2023 Report Share Posted July 31, 2023 A friend of mine didn’t want a digital card so he asked for a plastic one. As it hadn’t arrived by today he rang the club and, after a lot of effort, was emailed a ticket to print at home. The reason for no plastic card was the demand was greater than expected and they’d run out of plastic! Ran out of plastic - that’s a Rovers fiasco 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 31, 2023 Admin Report Share Posted July 31, 2023 5 minutes ago, pongo88 said: A friend of mine didn’t want a digital card so he asked for a plastic one. As it hadn’t arrived by today he rang the club and, after a lot of effort, was emailed a ticket to print at home. The reason for no plastic card was the demand was greater than expected and they’d run out of plastic! Ran out of plastic - that’s a Rovers fiasco To be fair to the club no other club has seen demand for a physical ticket on the scale we have Quote Link to comment Share on other sites More sharing options...
Selred Posted July 31, 2023 Report Share Posted July 31, 2023 2 minutes ago, phantom said: To be fair to the club no other club has seen demand for a physical ticket on the scale we have Based on? Quote Link to comment Share on other sites More sharing options...
Ashtongatered Posted July 31, 2023 Report Share Posted July 31, 2023 Just people trying to be difficult - if the club had said everyone gets a plastic season card they’d all be calling up to say they want a digital one. but because the club said everyone gets a digital one then everyone’s now calling up saying they want a plastic one 2 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 31, 2023 Admin Report Share Posted July 31, 2023 1 minute ago, Selred said: Based on? Facts provided by the ticket supplier etc Quote Link to comment Share on other sites More sharing options...
Posset red Posted July 31, 2023 Report Share Posted July 31, 2023 So regarding season ticket discount at bars etc inside the ground how does that work now ? I assume you show them your digital ticket in your phone wallet ? Quote Link to comment Share on other sites More sharing options...
eardun Posted July 31, 2023 Report Share Posted July 31, 2023 11 minutes ago, Posset red said: So regarding season ticket discount at bars etc inside the ground how does that work now ? I assume you show them your digital ticket in your phone wallet ? Scan it. From the FAQs: The scanners at the concession stands within the concourse of Ashton Gate Stadium are compatible with Digital Season Tickets. Simply select the relevant Season Ticket from your Apple Wallet or Google Wallet and scan it during the transaction to obtain your 10% discount. 1 Quote Link to comment Share on other sites More sharing options...
David Woody Posted July 31, 2023 Report Share Posted July 31, 2023 1 minute ago, eardun said: Scan it. From the FAQs: The scanners at the concession stands within the concourse of Ashton Gate Stadium are compatible with Digital Season Tickets. Simply select the relevant Season Ticket from your Apple Wallet or Google Wallet and scan it during the transaction to obtain your 10% discount. Couldn’t be easier really! Quote Link to comment Share on other sites More sharing options...
Posset red Posted July 31, 2023 Report Share Posted July 31, 2023 2 minutes ago, eardun said: Scan it. From the FAQs: The scanners at the concession stands within the concourse of Ashton Gate Stadium are compatible with Digital Season Tickets. Simply select the relevant Season Ticket from your Apple Wallet or Google Wallet and scan it during the transaction to obtain your 10% discount. Thanks Quote Link to comment Share on other sites More sharing options...
JackofromSanJavier Posted July 31, 2023 Report Share Posted July 31, 2023 I renewed my membership a couple of days ago and received the confirmation email. I then got a 6 year old to find Google Wallet on my phone. Then went into my Bristol Sport account and can see this season’s membership on my page, with a tick box next to it. However, when I tick that box it’s not giving an option to add to Wallet. Neither the 6 year old nor an 11 year old can advise me on what I should do next. Email the club, maybe. All suggestions welcomed, ta. Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 31, 2023 Admin Report Share Posted July 31, 2023 3 minutes ago, JackofromSanJavier said: I renewed my membership a couple of days ago and received the confirmation email. I then got a 6 year old to find Google Wallet on my phone. Then went into my Bristol Sport account and can see this season’s membership on my page, with a tick box next to it. However, when I tick that box it’s not giving an option to add to Wallet. Neither the 6 year old nor an 11 year old can advise me on what I should do next. Email the club, maybe. All suggestions welcomed, ta. I got a second email with the link to download a couple of days later 1 Quote Link to comment Share on other sites More sharing options...
richwwtk Posted July 31, 2023 Report Share Posted July 31, 2023 17 minutes ago, JackofromSanJavier said: I renewed my membership a couple of days ago and received the confirmation email. I then got a 6 year old to find Google Wallet on my phone. Then went into my Bristol Sport account and can see this season’s membership on my page, with a tick box next to it. However, when I tick that box it’s not giving an option to add to Wallet. Neither the 6 year old nor an 11 year old can advise me on what I should do next. Email the club, maybe. All suggestions welcomed, ta. Not sure about membership, but for a ST the 'add to wallet' option was in the email I believe Quote Link to comment Share on other sites More sharing options...
!james Posted July 31, 2023 Report Share Posted July 31, 2023 (edited) 25 minutes ago, JackofromSanJavier said: I renewed my membership a couple of days ago and received the confirmation email. I then got a 6 year old to find Google Wallet on my phone. Then went into my Bristol Sport account and can see this season’s membership on my page, with a tick box next to it. However, when I tick that box it’s not giving an option to add to Wallet. Neither the 6 year old nor an 11 year old can advise me on what I should do next. Email the club, maybe. All suggestions welcomed, ta. Digital tickets have only been released for season ticket holder so far, the club announcement in July said that members and general match day tickets moving over to digital would be announced soon. I am a non-Season Ticket holder and have purchased a Bristol City Membership/Match Ticket. Does Digital Ticketing apply to me? To begin with, just Bristol City Men Season Ticket holders will be part of the Digital Ticketing roll out at Ashton Gate. Supporters will be advised when Digital Tickets are available for Members and Match Ticket purchasers in due course Edited July 31, 2023 by !james 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted July 31, 2023 Admin Report Share Posted July 31, 2023 Just now, !james said: Digital tickets have only been released for season ticket holder so far, the club announcement in July said that members and general match day tickets moving over to digital would be announced soon. I had my membership emailed last week 1 Quote Link to comment Share on other sites More sharing options...
Chivs Posted July 31, 2023 Report Share Posted July 31, 2023 25 minutes ago, JackofromSanJavier said: I renewed my membership a couple of days ago and received the confirmation email. I then got a 6 year old to find Google Wallet on my phone. Then went into my Bristol Sport account and can see this season’s membership on my page, with a tick box next to it. However, when I tick that box it’s not giving an option to add to Wallet. Neither the 6 year old nor an 11 year old can advise me on what I should do next. Email the club, maybe. All suggestions welcomed, ta. I think you need to upgrade to a12 year old. 2 Quote Link to comment Share on other sites More sharing options...
winsaw Posted July 31, 2023 Report Share Posted July 31, 2023 6 hours ago, pongo88 said: A friend of mine didn’t want a digital card so he asked for a plastic one. As it hadn’t arrived by today he rang the club and, after a lot of effort, was emailed a ticket to print at home. The reason for no plastic card was the demand was greater than expected and they’d run out of plastic! Ran out of plastic - that’s a Rovers fiasco Thanks for posting the info, were I live we only get post a couple of times a week, so looks like I will not be getting the card before the season starts, will get on the phone to the club tomorrow, would love there to be a season were there was not some issue with tickets, Quote Link to comment Share on other sites More sharing options...
JackofromSanJavier Posted August 1, 2023 Report Share Posted August 1, 2023 Thanks to all for the feedback. Quote Link to comment Share on other sites More sharing options...
Lack of Action Man Posted August 1, 2023 Report Share Posted August 1, 2023 14 hours ago, phantom said: To be fair to the club no other club has seen demand for a physical ticket on the scale we have From being involved with a few different groups who follow the Bears, there will be a similar (if not larger) percentage of supporters requesting a card to attend the rugby. 1 Quote Link to comment Share on other sites More sharing options...
Lack of Action Man Posted August 1, 2023 Report Share Posted August 1, 2023 11 hours ago, eardun said: Scan it. From the FAQs: The scanners at the concession stands within the concourse of Ashton Gate Stadium are compatible with Digital Season Tickets. Simply select the relevant Season Ticket from your Apple Wallet or Google Wallet and scan it during the transaction to obtain your 10% discount. I wonder if that will slow service down for a few weeks. The staff didn’t seem to care much with the old cards. You could’ve just waved a red piece of paper in front of them and got some form of discount. Quote Link to comment Share on other sites More sharing options...
Oldland2 Posted August 1, 2023 Report Share Posted August 1, 2023 Please can you all get off the phone to the club as I have been phone q for 40 mins so far as my physical card hasn’t arrived yet, order mine 4 days before my brother and he got his last Wednesday, its a joke how they are treating supporters 1 Quote Link to comment Share on other sites More sharing options...
Cardy Posted August 1, 2023 Report Share Posted August 1, 2023 The button to Forward Ticket is now live! Who’s going to be the guinea pig & see what happens if you press it….?! (You have to select a match ticket to transfer to make the Forward button light up). Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted August 1, 2023 Report Share Posted August 1, 2023 As a late adopter to the world of the digital wallet (and I have to say, it has impressed me no end!) - any idea how the payment and discount thing is going to work? If I'm paying for something, I just wave my phone at the card reader and it processes the transaction, but if I was to buy a coffee, do I need to wave my phone at the machine with something else open - or is the technology able to recognise both my season ticket holding status and my card details in one swish. Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 1, 2023 Report Share Posted August 1, 2023 36 minutes ago, Bristol Rob said: As a late adopter to the world of the digital wallet (and I have to say, it has impressed me no end!) - any idea how the payment and discount thing is going to work? If I'm paying for something, I just wave my phone at the card reader and it processes the transaction, but if I was to buy a coffee, do I need to wave my phone at the machine with something else open - or is the technology able to recognise both my season ticket holding status and my card details in one swish. That's a good question! No idea what the answer is - but my guess would be it doesn't do both at one time. There must be a process for determining the cost before the process for paying for it. But whatever happens, there must still be the same manual adjustment option in place as before - for those with physical cards. So something should work one way or the other. I guess we'll find out on Saturday! Quote Link to comment Share on other sites More sharing options...
eardun Posted August 1, 2023 Report Share Posted August 1, 2023 40 minutes ago, Bristol Rob said: As a late adopter to the world of the digital wallet (and I have to say, it has impressed me no end!) - any idea how the payment and discount thing is going to work? If I'm paying for something, I just wave my phone at the card reader and it processes the transaction, but if I was to buy a coffee, do I need to wave my phone at the machine with something else open - or is the technology able to recognise both my season ticket holding status and my card details in one swish. See my post above re getting the discount, but it will be scan season ticket to get the price, scan credit card/apple pay etc to pay. So just the first step will be new (rather than showing season ticket and the server sorting the price) 1 Quote Link to comment Share on other sites More sharing options...
AppyDAZE Posted August 1, 2023 Report Share Posted August 1, 2023 1 hour ago, Oldland2 said: Please can you all get off the phone to the club as I have been phone q for 40 mins so far as my physical card hasn’t arrived yet, order mine 4 days before my brother and he got his last Wednesday, its a joke how they are treating supporters Hear! Hear! Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted August 1, 2023 Report Share Posted August 1, 2023 24 minutes ago, eardun said: See my post above re getting the discount, but it will be scan season ticket to get the price, scan credit card/apple pay etc to pay. So just the first step will be new (rather than showing season ticket and the server sorting the price) So a double tap! That'll be me and countless others no doubt paying before we scan for the price correction! - Thankfully, my spend in the concourse in minimal so the impact of me being a spanner won't be too expensive Quote Link to comment Share on other sites More sharing options...
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