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Digital Ticketing


westonred

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3 minutes ago, BasSavage88 said:

Checks diary.......not 3 days before the game 

You're right... but also not 3 days before the 16th of September! I'm not personally bother, I only looked because of this thread - but as it was different to what others have reported I thought it might be useful to share in case it shed light on the current mechanics of the updates

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54 minutes ago, semblar said:

You're right... but also not 3 days before the 16th of September! I'm not personally bother, I only looked because of this thread - but as it was different to what others have reported I thought it might be useful to share in case it shed light on the current mechanics of the updates

Do you have more than one adult on your phone or 1 adult and rest kids?

Edited by Taunton_BCFC
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1 hour ago, BasSavage88 said:

Checks diary.......not 3 days before the game 

Not sure why you are quoting ‘3 days before the game’. We know a number of season tickets have updated already - some even did it on 6 Aug, the day after the Preston match. Plus the FAQs say this below so it was never fixed to only take place ‘3 days before the game’. 

My Digital Season Ticket is not showing the next home match. 

A Season Ticket holder’s Digital Season Ticket will update to show the next available fixture, at least two days before the next match. Please ensure you have automatic updates enabled in Apple Wallet or Google Wallet.

Of course, you can also update it manually by turning auto updates off and on. 

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Thought I’d take a look as we’re in match week.

Its updated from Birmingham on the 5th……to WBA on the 5th.

And before anyone asks I’m not slightly concerned about it, just find it interesting that we’re all getting different things come up and different experiences at the turnstiles.

I’m sure it’ll run smoothly eventually.

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9 minutes ago, ralphindevon said:

Thought I’d take a look as we’re in match week.

Its updated from Birmingham on the 5th……to WBA on the 5th.

And before anyone asks I’m not slightly concerned about it, just find it interesting that we’re all getting different things come up and different experiences at the turnstiles.

I’m sure it’ll run smoothly eventually.

Damn you, I just had to look at mine....WBA on 19th is what I got ?

And like you, not concerned.

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8 minutes ago, ralphindevon said:

Thought I’d take a look as we’re in match week.

Its updated from Birmingham on the 5th……to WBA on the 5th.

And before anyone asks I’m not slightly concerned about it, just find it interesting that we’re all getting different things come up and different experiences at the turnstiles.

I’m sure it’ll run smoothly eventually.

Agree - I find it odd that different people are getting different things. (I went for the manual update route myself and it went straight from Preston on 5th to Birmingham on 19th. My wife’s did that automatically the day after the Preston match.) 

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2 minutes ago, GrahamC said:

Mine is still showing Preston as the next game, so how do I update this?

Not bothered about getting in because it clearly says “Season Ticket” but would be nice to know.

Thanks.

If you have an iPhone, there should be a circled ‘i’ when you open the ticket. Click on that and make sure automatic updates is turned on.

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So. My pass has correctly updated for Birmingham. 
But - I now only have 1 pass showing. For the first match I had 2 passes, one for me and one for my daughter. 
So I now don’t have my daughters pass. 

Is this an ‘Adults Only’ fixture? Are we expecting strippers or something? 

I’ve also discovered via a friend this morning that id you want to pass your ticket to someone else, if it’s a family ticket - you can’t! 
 

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5 minutes ago, redapple said:

I have not received anything to my Apple Wallet since the Preston game . And that’s gone.  Should I be concerned ? Or shall I be my normal laid back self and assume it will be sent in due course ? 

Check to see if it’s in your expired passes. If it is, there will be an option to ‘unhide’. 

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17 minutes ago, Harry said:

So. My pass has correctly updated for Birmingham. 
But - I now only have 1 pass showing. For the first match I had 2 passes, one for me and one for my daughter. 
So I now don’t have my daughters pass. 

Is this an ‘Adults Only’ fixture? Are we expecting strippers or something? 

I’ve also discovered via a friend this morning that id you want to pass your ticket to someone else, if it’s a family ticket - you can’t! 
 

As if by magic, the kids ticket has just appeared. 

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31 minutes ago, redapple said:

I have not received anything to my Apple Wallet since the Preston game . And that’s gone.  Should I be concerned ? Or shall I be my normal laid back self and assume it will be sent in due course ? 

Re-use the link in the original email.

15 minutes ago, Harry said:

As if by magic, the kids ticket has just appeared. 

Dial-up is slow in the sticks mate!!!

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1 hour ago, Betty Swallocks said:

If you have an iPhone, there should be a circled ‘i’ when you open the ticket. Click on that and make sure automatic updates is turned on.

Interestingly, after previously ensuring automatic updates were on, they miraculously became switched off?

Whilst all is correct with the pass, now unsure if this will happen after every use?

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