Clevedon Red Posted August 16, 2023 Report Share Posted August 16, 2023 1 hour ago, redapple said: I have not received anything to my Apple Wallet since the Preston game . And that’s gone. Should I be concerned ? Or shall I be my normal laid back self and assume it will be sent in due course ? 1 hour ago, devoncider said: In the same boat Make sure you’ve got automatic updates turned on. Quote Link to comment Share on other sites More sharing options...
Riaz Posted August 16, 2023 Report Share Posted August 16, 2023 Had to unhide mine - Thought i had set it to automatically update - hoping we dont have to do that everytime Quote Link to comment Share on other sites More sharing options...
Sir Geoff Posted August 16, 2023 Report Share Posted August 16, 2023 No problems with mine. Clearly showing Birmingham with the correct date, only problem is I can't make it to the game. Quote Link to comment Share on other sites More sharing options...
jj77 Posted August 16, 2023 Report Share Posted August 16, 2023 Has anyone ever got an 'Oops a general exception has occured'? Quote Link to comment Share on other sites More sharing options...
David Woody Posted August 16, 2023 Report Share Posted August 16, 2023 Have to say my experience of digital ticketing so far has been excellent. Can’t make the game Saturday so friend created a Bristol Sport account, I transferred the ticket to them no problem and my ticket in my wallet has automatically updated to the next upcoming home game. Really easy. 3 Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 16, 2023 Report Share Posted August 16, 2023 22 minutes ago, jj77 said: Has anyone ever got an 'Oops a general exception has occured'? Yes. A week or two back. Ignored it and everything seemed OK soon after. 1 Quote Link to comment Share on other sites More sharing options...
OneTeamInBristol Posted August 16, 2023 Report Share Posted August 16, 2023 Mine doesn't say anything about the next fixture..... but then again it's a physical one so I don't have to deal with these 30 pages of issues that were entirely predictable when it comes to City and rolling out anything new digitally. Quote Link to comment Share on other sites More sharing options...
East End Old Boy Posted August 16, 2023 Report Share Posted August 16, 2023 9 minutes ago, OneTeamInBristol said: Mine doesn't say anything about the next fixture..... but then again it's a physical one so I don't have to deal with these 30 pages of issues that were entirely predictable when it comes to City and rolling out anything new digitally. Bit of a contradiction there, as you’re posting on a 30 page thread, helping it get to 31 pages! 2 Quote Link to comment Share on other sites More sharing options...
BasSavage88 Posted August 16, 2023 Report Share Posted August 16, 2023 51 minutes ago, OneTeamInBristol said: Mine doesn't say anything about the next fixture..... but then again it's a physical one so I don't have to deal with these 30 pages of issues that were entirely predictable when it comes to City and rolling out anything new digitally. There are no issues 1 Quote Link to comment Share on other sites More sharing options...
BCFC1512 Posted August 16, 2023 Report Share Posted August 16, 2023 1 hour ago, David Woody said: Have to say my experience of digital ticketing so far has been excellent. Can’t make the game Saturday so friend created a Bristol Sport account, I transferred the ticket to them no problem and my ticket in my wallet has automatically updated to the next upcoming home game. Really easy. Same, I’m very impressed at how easy it all is Quote Link to comment Share on other sites More sharing options...
eardun Posted August 16, 2023 Report Share Posted August 16, 2023 8 hours ago, Betty Swallocks said: If you have an iPhone, there should be a circled ‘i’ when you open the ticket. Click on that and make sure automatic updates is turned on. @GrahamC and if auto updates were already on, I found that when I turned auto updates off and on again, it updated to Birmingham immediately (I did this the day after the Preston match only because my wife’s had already updated automatically whereas mine had moved to expired) Quote Link to comment Share on other sites More sharing options...
redapple Posted August 16, 2023 Report Share Posted August 16, 2023 9 hours ago, Betty Swallocks said: Check to see if it’s in your expired passes. If it is, there will be an option to ‘unhide’. That turned out to be the issue . Thanks Betty. 1 Quote Link to comment Share on other sites More sharing options...
lager loud Posted August 17, 2023 Report Share Posted August 17, 2023 My pass for Birmingham has disappeared, to be replaced by a 2023/4 Season Ticket, which has a QR code. I only got into the PNE game after the pass was changed at the turnstile to ‘Birmingham City - 5th August’ - no idea if that’s relevant. So it’s anybody’s guess what will happen on Saturday. I certainly won’t be arriving too close to KO time! Quote Link to comment Share on other sites More sharing options...
View from the Dolman Posted August 17, 2023 Report Share Posted August 17, 2023 2 minutes ago, lager loud said: My pass for Birmingham has disappeared, to be replaced by a 2023/4 Season Ticket, which has a QR code. I only got into the PNE game after the pass was changed at the turnstile to ‘Birmingham City - 5th August’ - no idea if that’s relevant. So it’s anybody’s guess what will happen on Saturday. I certainly won’t be arriving too close to KO time! Also got a QR code on mine - though not seen any of the fixture oddities others have reported. Guess the QR code alternative means that you shouldn't need a NFC-enabled phone going forwards so that will hope those with non-NFC Android devices. Quote Link to comment Share on other sites More sharing options...
lager loud Posted August 17, 2023 Report Share Posted August 17, 2023 16 hours ago, BasSavage88 said: There are no issues There clearly are: the system is not updating as it is supposed to for everyone, and the passes did not work at the turnstiles for a number of people at the PNE game. That didn’t cause the scale of chaos experienced at Arsenal last weekend, but it did delay the entry of a good number of spectators. Quote Link to comment Share on other sites More sharing options...
Hocca Posted August 17, 2023 Report Share Posted August 17, 2023 Anyone else having problems forwarding a ticket? The ‘forward ticket’ option is greyed out and I can’t click it for some reason. Quote Link to comment Share on other sites More sharing options...
BCFC1512 Posted August 17, 2023 Report Share Posted August 17, 2023 6 hours ago, Hocca said: Anyone else having problems forwarding a ticket? The ‘forward ticket’ option is greyed out and I can’t click it for some reason. Have you selected the game (little box next to fixture needs to be ticked) Quote Link to comment Share on other sites More sharing options...
Hocca Posted August 17, 2023 Report Share Posted August 17, 2023 29 minutes ago, Taunton_BCFC said: Have you selected the game (little box next to fixture needs to be ticked) Yeh it was after that but I’ve sorted it now I think you have to be on the account on which you purchased the ticket to be able to send it on. Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 17, 2023 Admin Report Share Posted August 17, 2023 32 minutes ago, Hocca said: Yeh it was after that but I’ve sorted it now I think you have to be on the account on which you purchased the ticket to be able to send it on. Just to clarify you were looking for a ticket on an account that you hadn't purchased it on? Quote Link to comment Share on other sites More sharing options...
Hocca Posted August 17, 2023 Report Share Posted August 17, 2023 10 minutes ago, phantom said: Just to clarify you were looking for a ticket on an account that you hadn't purchased it on? I bought me and my dads season tickets on my account, he’s away so went on to his own account to try and send ticket on to someone else, his ticket was there to see but it wasn’t letting me send, so I went onto my account and sent his ticket under his name to someone else. I’m assuming it worked that way because I bought the season tickets on my account. 1 Quote Link to comment Share on other sites More sharing options...
Tookster Posted August 17, 2023 Report Share Posted August 17, 2023 Apologies if already answered... I have my ticket and my 2 boys tickets on my phone. My eldest (13) is going to go on Saturday with my Dad. I can transfer my ticket to Dad, but if I want to transfer a junior ticket to him, we have to pay upgrade fee. 13 year olds are blocked from having Google wallet, so my son can't have it on his phone. Any advice on this other than contacting supporter services? Quote Link to comment Share on other sites More sharing options...
Tookster Posted August 17, 2023 Report Share Posted August 17, 2023 8 minutes ago, Tookster said: Apologies if already answered... I have my ticket and my 2 boys tickets on my phone. My eldest (13) is going to go on Saturday with my Dad. I can transfer my ticket to Dad, but if I want to transfer a junior ticket to him, we have to pay upgrade fee. 13 year olds are blocked from having Google wallet, so my son can't have it on his phone. Any advice on this other than contacting supporter services? Sorry - figured it out... Quote Link to comment Share on other sites More sharing options...
Harry Posted August 18, 2023 Report Share Posted August 18, 2023 On 16/08/2023 at 15:00, David Woody said: Have to say my experience of digital ticketing so far has been excellent. Can’t make the game Saturday so friend created a Bristol Sport account, I transferred the ticket to them no problem and my ticket in my wallet has automatically updated to the next upcoming home game. Really easy. Question : How did you manage to link the friends account to yours? Im looking at mine and I can only forward my ticket to my child as she’s the only other person under my account. I assume you have to somehow link your friends account to yours. How is this done please. Quote Link to comment Share on other sites More sharing options...
ralphindevon Posted August 18, 2023 Report Share Posted August 18, 2023 8 minutes ago, Harry said: Question : How did you manage to link the friends account to yours? Im looking at mine and I can only forward my ticket to my child as she’s the only other person under my account. I assume you have to somehow link your friends account to yours. How is this done please. I think, if you log in and click on your name in the top corner which drags down some options. Click on personal details which should reveal My Friends and Family. Click on Manage my Relationships and then click on Create a Relationship. 1 Quote Link to comment Share on other sites More sharing options...
Harry Posted August 18, 2023 Report Share Posted August 18, 2023 10 minutes ago, ralphindevon said: I think, if you log in and click on your name in the top corner which drags down some options. Click on personal details which should reveal My Friends and Family. Click on Manage my Relationships and then click on Create a Relationship. Got it. Nice one Ralph. I’m sure it was on this thread somehow here but I couldn’t be bothered to read 30 pages 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 18, 2023 Report Share Posted August 18, 2023 16 minutes ago, ralphindevon said: I think, if you log in and click on your name in the top corner which drags down some options. Click on personal details which should reveal My Friends and Family. Click on Manage my Relationships and then click on Create a Relationship. Not really a digital ticketing issue, but on the subject of creating ‘relationships’. Do you know what determines a relationship becoming a ‘special relationship’. I’ve got relationships set up with about half a dozen people. One of them always appears as a “special relationship”. Mrs ID is a bit concerned 1 Quote Link to comment Share on other sites More sharing options...
ralphindevon Posted August 18, 2023 Report Share Posted August 18, 2023 12 minutes ago, italian dave said: Not really a digital ticketing issue, but on the subject of creating ‘relationships’. Do you know what determines a relationship becoming a ‘special relationship’. I’ve got relationships set up with about half a dozen people. One of them always appears as a “special relationship”. Mrs ID is a bit concerned Sorry mate you seem to be on the wrong forum.! Seriously, no I don’t know, I notice my nephew is my only special relationship, so maybe I had filled out in the family or friends section that he was family and my nephew. Is your one SR a family member? Quote Link to comment Share on other sites More sharing options...
italian dave Posted August 18, 2023 Report Share Posted August 18, 2023 26 minutes ago, ralphindevon said: Sorry mate you seem to be on the wrong forum.! Seriously, no I don’t know, I notice my nephew is my only special relationship, so maybe I had filled out in the family or friends section that he was family and my nephew. Is your one SR a family member? No, not a family member. No worries: not an issue (except maybe for Mrs ID!) but just intrigued! Quote Link to comment Share on other sites More sharing options...
The Fat Controller Posted August 18, 2023 Report Share Posted August 18, 2023 Is the QR code usable for entry? May potentially save me a bit of a faff as I'm not sure my NFC is functioning correctly. Quote Link to comment Share on other sites More sharing options...
Harry Posted August 18, 2023 Report Share Posted August 18, 2023 4 minutes ago, sinenomine said: Is the QR code usable for entry? May potentially save me a bit of a faff as I'm not sure my NFC is functioning correctly. Was wondering if anyone had actually tried this yet, ie just doing a screenshot of the QR code. I’m wondering if a screenshot won’t work because the way the scanners work, you have to scan the bottom of the phone, so it must somehow be picking up the wallet from the rear of the phone rather than the actual screen itself. A friend of mine borrows a season ticket at Real Betis and they have the same digital ticket as us, but he’s able to get in using just a screenshot of the QR code. Wonder if ours doesn’t allow that due to the way the scanner works? Quote Link to comment Share on other sites More sharing options...
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