mattjb Posted January 9 Report Share Posted January 9 7 minutes ago, Denbury Red said: Trying to buy my tickets - but when I click on "proceed" having got to the screen where it lists my season tickets - just goes back to the "Buy Tickets" screen Come on get this sorted!! Did you click on this bit? Quote Link to comment Share on other sites More sharing options...
Graham76 Posted January 9 Report Share Posted January 9 12 minutes ago, mattjb said: Did you click on this bit? Me too. Currently 32nd in queue trying to sort it out. The commercial side of this club is shambolic at times. 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted January 9 Report Share Posted January 9 56 minutes ago, mattjb said: I tried 2 cards in my own name with same outcome. Tried the missus card and went through fine.Can you try another card in a family member’s/ partner etc name? 46 minutes ago, Olé said: Tried 2 cards but none worked. Messaged Jerry (legend) on Twitter who rang me back and took a phone payment with same card, worked. Pity the systems we pay a £1.50 booking fee for don't actually work. Perhaps Jerry should be getting all the £1.50's (and would deserve it!) Just out of interest, did the two cards come from different providers - Visa, Mastercard? The new two stage authentication (the code number sent to your phone) seems to cause these problems sometimes, and I’m told Visa and Mastercard use different ways of operating it, so that sometimes one works but not the other. Would also explain why Jerry could take it over the phone: it doesn’t operate for over the phone payments. And, possibly, why a different person’s works too. Different algorithms was to whether to ask for authentication. Quote Link to comment Share on other sites More sharing options...
Antman Posted January 9 Report Share Posted January 9 no email. bought at 10.15 this morning, showing on my BS account and on my credit card app. no email = no actual ticket.... Quote Link to comment Share on other sites More sharing options...
Denbury Red Posted January 9 Report Share Posted January 9 24 minutes ago, bcfc01 said: Might sound daft, but did you click the box to the left of the ticket description before pressing proceed ? Not daft! I totally forgot to click the buttons!! All sorted - thanks. 1 Quote Link to comment Share on other sites More sharing options...
exAtyeoMax Posted January 9 Report Share Posted January 9 Just now, Antman said: no email. bought at 10.15 this morning, showing on my BS account and on my credit card app. no email = no actual ticket.... have you checked your junk folder? Quote Link to comment Share on other sites More sharing options...
Antman Posted January 9 Report Share Posted January 9 Just now, exAtyeoMax said: have you checked your junk folder? yes. not there. 1 Quote Link to comment Share on other sites More sharing options...
Davefevs Posted January 9 Report Share Posted January 9 2 minutes ago, italian dave said: Just out of interest, did the two cards come from different providers - Visa, Mastercard? The new two stage authentication (the code number sent to your phone) seems to cause these problems sometimes, and I’m told Visa and Mastercard use different ways of operating it, so that sometimes one works but not the other. Would also explain why Jerry could take it over the phone: it doesn’t operate for over the phone payments. And, possibly, why a different person’s works too. Different algorithms was to whether to ask for authentication. Yep, several factors in play for SCA (Strong Customer Authentication), to things like is your device “trusted” (eg have you successfully used this device in the past), is BCFC someone you’ve successfully bought from before, the amount of the txn, the fraud rates of your card provider, etc, etc. I worked on this in the past, it was quite interesting stuff, especially working with the Fraud dept and some of the stories they had! Quote Link to comment Share on other sites More sharing options...
Antman Posted January 9 Report Share Posted January 9 Just now, Antman said: yes. not there. 1 minute ago, exAtyeoMax said: have you checked your junk folder? on my Bristol sport account, i can see the tickets bought, and it's there, but with no option to print 1 1 Quote Link to comment Share on other sites More sharing options...
Antman Posted January 9 Report Share Posted January 9 2 minutes ago, Antman said: on my Bristol sport account, i can see the tickets bought, and it's there, but with no option to print or 'send to mobile wallet' - that doesn't work either. Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted January 9 Report Share Posted January 9 The club could easily get themselves a bit of time here by extending the ST window by 24 hours. 3 Quote Link to comment Share on other sites More sharing options...
kiwicolin Posted January 9 Report Share Posted January 9 Trying to buy my 2 tickets but when I'm on there , there is no buy ticket option ? Quote Link to comment Share on other sites More sharing options...
exAtyeoMax Posted January 9 Report Share Posted January 9 1 minute ago, kiwicolin said: Trying to buy my 2 tickets but when I'm on there , there is no buy ticket option ? have you clicked on the red link? Quote Link to comment Share on other sites More sharing options...
NcnsBcfc Posted January 9 Report Share Posted January 9 @mattjb @Graham76 Did you get an email from the club? I clicked on the link from that and it took me to a different page than the normal one, then into the 4 family supporter's id. Purchase done in 2 mins, was all good. Not excusing the nonsense, but maybe there is a way around it? Quote Link to comment Share on other sites More sharing options...
italian dave Posted January 9 Report Share Posted January 9 3 minutes ago, kiwicolin said: Trying to buy my 2 tickets but when I'm on there , there is no buy ticket option ? As per top of this page, it’s not really the ‘buy ticket’ option you need; it’s the ‘click here for your reserved seat’ link. Quote Link to comment Share on other sites More sharing options...
kiwicolin Posted January 9 Report Share Posted January 9 1 minute ago, exAtyeoMax said: have you clicked on the red link? I have. The red ink is blank where the others say buy tickets. 1 Quote Link to comment Share on other sites More sharing options...
mattjb Posted January 9 Report Share Posted January 9 (edited) 12 minutes ago, italian dave said: Just out of interest, did the two cards come from different providers - Visa, Mastercard? The new two stage authentication (the code number sent to your phone) seems to cause these problems sometimes, and I’m told Visa and Mastercard use different ways of operating it, so that sometimes one works but not the other. Would also explain why Jerry could take it over the phone: it doesn’t operate for over the phone payments. And, possibly, why a different person’s works too. Different algorithms was to whether to ask for authentication. Both mine were Visa and pretty sure the missus card was visa as well . Like you said I’ve had to phone up before now and card works when done over the phone. Anyway , jolly decent of the other half to buy my tickets I say! Edited January 9 by mattjb 1 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted January 9 Report Share Posted January 9 9 minutes ago, Davefevs said: Yep, several factors in play for SCA (Strong Customer Authentication), to things like is your device “trusted” (eg have you successfully used this device in the past), is BCFC someone you’ve successfully bought from before, the amount of the txn, the fraud rates of your card provider, etc, etc. I worked on this in the past, it was quite interesting stuff, especially working with the Fraud dept and some of the stories they had! I knew it had a proper name 1 Quote Link to comment Share on other sites More sharing options...
italian dave Posted January 9 Report Share Posted January 9 4 minutes ago, mattjb said: Both mine were Visa and pretty sure the missus card was visa as well . Like you said I’ve had to phone uk before now and card works when done over the phone. Anyway , jolly decent of the other half to buy my tickets I say! And, you now know how to avoid the need to ring up in the future! Season ticket renewals on the horizon Quote Link to comment Share on other sites More sharing options...
Graham76 Posted January 9 Report Share Posted January 9 5 minutes ago, NcnsBcfc said: @mattjb @Graham76 Did you get an email from the club? I clicked on the link from that and it took me to a different page than the normal one, then into the 4 family supporter's id. Purchase done in 2 mins, was all good. Not excusing the nonsense, but maybe there is a way around it? The link takes me to a page which does not display my tickets. When i click proceed it just takes me to the main ticket page. I've tried everything, several times over. Even tried on other devices etc. Frustrating as hell. 1 Quote Link to comment Share on other sites More sharing options...
Hartleysbeard Posted January 9 Report Share Posted January 9 Not denying that others are having issues, but from my perspective it couldn’t have been easier. Followed the email to my reserved tickets. Paid. Received email with tickets about a minute later. Quote Link to comment Share on other sites More sharing options...
mattjb Posted January 9 Report Share Posted January 9 7 minutes ago, italian dave said: And, you now know how to avoid the need to ring up in the future! Season ticket renewals on the horizon My boss has bought mine and my daughters season tickets for the last 2 seasons ( bloody nice bloke!) 1 Quote Link to comment Share on other sites More sharing options...
cheese Posted January 9 Report Share Posted January 9 22 minutes ago, exAtyeoMax said: have you checked your junk folder? Be fair, he's not buying Gas tickets! 1 5 Quote Link to comment Share on other sites More sharing options...
mattjb Posted January 9 Report Share Posted January 9 14 minutes ago, NcnsBcfc said: @mattjb @Graham76 Did you get an email from the club? I clicked on the link from that and it took me to a different page than the normal one, then into the 4 family supporter's id. Purchase done in 2 mins, was all good. Not excusing the nonsense, but maybe there is a way around it? Yep , mine was just a problem with payment rather than accessing tickets 1 Quote Link to comment Share on other sites More sharing options...
marmite Posted January 9 Report Share Posted January 9 Any other 65+ concessions being charged full adult price in Lansdown wings? 1 1 Quote Link to comment Share on other sites More sharing options...
beaverface Posted January 9 Report Share Posted January 9 1 hour ago, Olé said: Tried 2 cards but none worked. Messaged Jerry (legend) on Twitter who rang me back and took a phone payment with same card, worked. Pity the systems we pay a £1.50 booking fee for don't actually work. Perhaps Jerry should be getting all the £1.50's (and would deserve it!) I had the same. My card number was correct and so was the CVC number, however the ticket site remembered my OLD expiry date for the card. As soon as I updated the expiry date it worked. Quote Link to comment Share on other sites More sharing options...
Calculus Posted January 9 Report Share Posted January 9 Have been trying to ring re an issue all day using 0117 963 0600. No queue, never got anything other than Line Busy. Is there any alternative number? Quote Link to comment Share on other sites More sharing options...
Roger Red Hat Posted January 9 Report Share Posted January 9 24 minutes ago, Hartleysbeard said: Not denying that others are having issues, but from my perspective it couldn’t have been easier. Followed the email to my reserved tickets. Paid. Received email with tickets about a minute later. Same process for me. Although I had the £1.25 booking fee added! Quote Link to comment Share on other sites More sharing options...
Graham76 Posted January 9 Report Share Posted January 9 (edited) Just managed to book my FA Cup replay tickets after 1 hour 36 minutes on hold in a queue. It appears as though many other ST holders have also been affected by the online booking issues like. The incompetent person in the ticket office was unable to book alternative seats in the ground other than my own season ticket seats even though it states on the BCFC website "Different seats can be selected at the time of booking". Hopefully when Brian Tinnion takes up the position of CEO the commercial side of the club will finally get sorted! Edited January 9 by Graham76 2 Quote Link to comment Share on other sites More sharing options...
mattjb Posted January 9 Report Share Posted January 9 2 minutes ago, Calculus said: Have been trying to ring re an issue all day using 0117 963 0600. No queue, never got anything other than Line Busy. Is there any alternative number? You’d think on a day like today when you’ve only got 24hrs to buy your ST seats for a cup game that they’d have several help lines open to sort problems. That would be far too organised for Bristol sport though Quote Link to comment Share on other sites More sharing options...
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