Admin phantom Posted December 17, 2019 Admin Report Share Posted December 17, 2019 I would be grateful for any help with the problem below as its been driving me nuts. I had a basic sky broadband package (2.4ghz) speed and I had voice activated sockets via my Amazon Alexa. Problems started when I upgraded my Sky broadband to fibre and now is on 5ghz My voice activated plugs only operate on 2.4ghz I have found the instructions below but have no idea how to set up a secondary network and also whether it will affect my faster signal Can anyone help please? Link to comment Share on other sites More sharing options...
miser Posted December 17, 2019 Report Share Posted December 17, 2019 Have you asked Alexa? Link to comment Share on other sites More sharing options...
richwwtk Posted December 17, 2019 Report Share Posted December 17, 2019 The 2.4Ghz and 5Ghz are Wi-Fi bands, not the Broadband speeds. I presume you were provided with a new router that only has the 5Ghz band switched on by default, whilst your kit works on 2.4Ghz. You would need to log into the router (browse to 192.168.1.1 most probably) and enable the 2.4Ghz Wi-Fi band in the setup there somewhere. Unfortunately I have no experience of the Sky routers so can't be any more specific I'm afraid. Link to comment Share on other sites More sharing options...
Admin phantom Posted December 17, 2019 Author Admin Report Share Posted December 17, 2019 Thanks @richwwtk I had a username and password off sky tonight but wouldn't log me in to change settings Link to comment Share on other sites More sharing options...
screech Posted December 17, 2019 Report Share Posted December 17, 2019 11 minutes ago, phantom said: Thanks @richwwtk I had a username and password off sky tonight but wouldn't log me in to change settings Have you tried a hard reset of the router and trying again? Link to comment Share on other sites More sharing options...
Admin phantom Posted December 18, 2019 Author Admin Report Share Posted December 18, 2019 9 hours ago, screech said: Have you tried a hard reset of the router and trying again? Not yet @screech I'm not honestly sure how I would do that? Link to comment Share on other sites More sharing options...
Robbored Posted December 18, 2019 Report Share Posted December 18, 2019 I assume you’ve entered your Sky WiFi and password in? Double check if you’re not sure. Link to comment Share on other sites More sharing options...
Admin phantom Posted December 18, 2019 Author Admin Report Share Posted December 18, 2019 8 minutes ago, Robbored said: I assume you’ve entered your Sky WiFi and password in? Double check if you’re not sure. Not yet, tried using the one Sky help gave me but no joy Link to comment Share on other sites More sharing options...
Robbored Posted December 18, 2019 Report Share Posted December 18, 2019 33 minutes ago, phantom said: Not yet, tried using the one Sky help gave me but no joy Other than a reboot, I’m out of suggestions! You should have had a Sky card with the WIFI password on it. Mine worked fine and I’ve stored it away so any visitors who want to access my WiFi I know where to find it! It looks like you’ll have to contact Sky if yours isn’t working. Link to comment Share on other sites More sharing options...
Gazred Posted December 18, 2019 Report Share Posted December 18, 2019 @richwwtk is correct. You'll need to login to your router and enable the dual band so you can connect to either. I have a Virgin router and it's literally just a tick box under the wifi settings once you're logged in. Once enabled, you'll see 2 signals you can connect to. Mine are automatically given names ending 2G and 5G but you may need to do that manually. First reply here was quite useful: https://helpforum.sky.com/t5/Broadband/how-can-i-change-wifi-channels-from-5GHz-to-2-4GHz/td-p/3023285 Using a browser type 192.168.0.1 into the address bar and hit return. When the Sky Hubs interface loads then click on the Wireless tab, type admin as the user and sky as the password. Untick the synchronise the two wifi bands box and edit one of the two SSIDs so you can tell them apart. Click apply which will cause the hub to restart. Then connect the camera to the 2.4GHz SSID. In fact use that band for any other slow bits of kit you have like printers, home automation kit etc. Keep the faster 5GHz band for phones and devices that stream video etc. Link to comment Share on other sites More sharing options...
Admin phantom Posted December 18, 2019 Author Admin Report Share Posted December 18, 2019 Thank you Wish me luck Link to comment Share on other sites More sharing options...
Gazred Posted December 18, 2019 Report Share Posted December 18, 2019 34 minutes ago, phantom said: Thank you Wish me luck May the force be with you. Keeping it topical! Link to comment Share on other sites More sharing options...
Frenchay Red Posted December 18, 2019 Report Share Posted December 18, 2019 I'm a bit out of my depth here, but the password to access the router/hub settings is not the WiFi one. It is on the bottom of the hub as "settings password" It allows me access to the hub for management and to make changes. Link to comment Share on other sites More sharing options...
Admin phantom Posted December 18, 2019 Author Admin Report Share Posted December 18, 2019 Great news. I finally managed to sort it! It was the password that was the problem it was as @Frenchay Red said above it was my wifi password after "admin" I managed to split wifi signals then had a ball ache reconnecting my plugs etc But ALL sorted I really can't thank everyone in this thread enough Link to comment Share on other sites More sharing options...
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