JerrySLO

Thanks for the message we contacted first and this is basically outlining what they told us .  Cheers Jerry

“The FirstDay ticket IS accepted on the AG1, AG2 and AG3 services. Drivers know to accept these but First Bus will reinforce this training to staff.

The matchday ticket on the app was taken off but has appeared again for some reason. Thanks for spotting this – First will again attempt to remove this.

All the pricing and ticket information on www.bcfc.co.uk/travel is correct.”

Thanks for this , just checked getting to the gate guide and I'm under the impression the day ticket should cover this.  I've gone back to my colleague who deals with First for clarification.  He's out of the office until Tuesday 31st but hopefully we will get clarification by the PNE game.

Cheers Jerry

Just spoken to Gareth Torpy who deals with car parking and he's going to speak to the caretaker at Ashton park School.  It appears we didn't send a steward up there again due to the lack of them and the need for more stewards with the away fans.

I appreciate your point though it's dangerous.  Gareth can come back to you when he has spoken to Sam at the school should you wish to contact him directly his email is gareth.torpy@bristol-sport.co.uk.

I'll message you back if I hear anything .  Cheers Jerry

What's your supporter ID or the transaction number and I can sort for you or if you prefer a call what's the best number to get you on?

Cheers Jerry

Thanks for the message, away online carer is not available I'm afraid do you need a call to sort?

Cheers Jerry

Should be available to book online to be honest, it's under events I can see the September home games on there.

Let me know if you're struggling and I can call to book future games for you.  Cheers Jerry

Thanks for the message.  You should have been sent an email with an attachment which when opened the bar code on the right hand side will scan at the turnstiles.  if you haven't received this send me an email and I can get it resent with an attachment.

Cheers Jerry

Thanks for the message, sorry for the slow reply.  Can you email me your details to slo@bcfc.co.uk and I can get someone in the team to come back to you on this.

Thanks again Jerry

Thanks for the message, sorry for the slow reply. I'm sorry to learn about your dad passing.  We aren't able to sprinkle ashes I'm afraid but I've been asking if during the pending development maybe we could potentially have area where this would be possible.

Cheers Jerry

Thanks for the message, I've received a lot of contacts on this subject and it's been raised with the stadium management.

Cheers Jerry

Sorry for the delay in replying, the friendlies weren't covered on the package I believe.

I believe the pies are from Buxtons

We would need you to email us to advise we will then call you get your bank details and process a BACS refund.

Drop the email to me slo@bcfc.co.uk if you would like a call and I'll get it sorted for you.

Cheers Jerry

Thanks for the message sorry for the slow reply, drop me an email slo@bcfc.co.uk if you were unable to get the discount you were entitled to and I can sort out a refund for you.

Cheers Jerry

Thanks for the message.

It's to keep the area inside the fans village as 'sterile' as possible and trying to limit fans who are not attending congregating in these areas.

Cheers Jerry

Hi roy

Thanks for the message. Looks like you got this sorted, any problems drop me an email. slo@bcfc.co.uk

Cheers Jerry

Thanks for the message, if it hasn't arrived now drop me an email slo@bcfc.co.uk and we can resend they should have had your name on a list for last Saturday, did you have an issues gaining access?

Cheers Jerry

Drop me an email and I'll send you his supporter ID.

slo@bcfc.co.uk

Cheers Jerry

Thanks for the message, my colleague who deal with our parking has raised the issue with Ashton Park School.

Cheers Jerry

Thanks for the message , Mark Kelly the CEO is aware of this and the stadium security team will make sure thos won't happen again.

Cheers Jerry

Thanks for the question.  I've spoken to the team on this as imo it's a fair and good question and have been told the following.  Based on there probably being around 12 Gold and 11 Silver games and adding on the cost of a membership you would be paying £547 if you hadn't purchased a season card and had gone via that option.  With the other SC benefits you have saved over a £100.00 so a season card is still the most economical way to watch.  I take your point on board and will mention it to Richard Gould at our next meeting.

Hop to catch up with you soon at the Gate.  Cheers Jerry

2021/22 season card holders should all receive new season cards. They will be sent out in plenty of time for the first game against

on August 7th.

Hi Steve

Thanks for the message.  I will forward your suggestions to my colleagues in our retail team.  We are always open to suggestion of things supporters would like to see in the product range and your feedback is greatly appreciated.

Cheers Jerry

Thanks for the message

My colleague in Supporter Services will shortly be contact supporters who hold parking season tickets to renew.  There will be a reflection of the missed games at the end of season 19/20 in the renewal price.

Thanks Jerry

Thanks for the message.

I believe there are still plans for the club to have a museum, I regularly get offers of memorabilia from ex players and their families.  My colleague Pete Smith is on the case as he holds the responsibility for all the clubs historical collection of artefacts.

Cheers Jerry