sh1t_ref_again Posted March 29, 2016 Report Share Posted March 29, 2016 On at 10am trying to change to west stand, click on a seat in an area then says no seats available at that price, use select best available and then selects seats in the same area, just not the seats I want. Would have thought with all the money invested, they could spend some on decent IT web design Link to comment Share on other sites More sharing options...
sh1t_ref_again Posted March 29, 2016 Author Report Share Posted March 29, 2016 Just to add you can ring the helpline only to be given a message, saying book online and then cuts you off Link to comment Share on other sites More sharing options...
Drew Peacock Posted March 29, 2016 Report Share Posted March 29, 2016 Why am I not surprised........? Link to comment Share on other sites More sharing options...
richwwtk Posted March 29, 2016 Report Share Posted March 29, 2016 When you choose a particular seat maybe it's already gone? Link to comment Share on other sites More sharing options...
red is the new black Posted March 29, 2016 Report Share Posted March 29, 2016 It wont let me add to basket. Have selected all the seats I need but wont let me get any furter! Link to comment Share on other sites More sharing options...
sh1t_ref_again Posted March 29, 2016 Author Report Share Posted March 29, 2016 5 minutes ago, richwwtk said: When you choose a particular seat maybe it's already gone? No Tried lots of seats and even the ones it wants to give me, by unselecting then trying to reselect with the same error message. I am now spending £1800 on 4 tickets in seats I don't really want, wilst the seats I do want still show as available - f*cking great in it Link to comment Share on other sites More sharing options...
Dollymarie Posted March 29, 2016 Report Share Posted March 29, 2016 16 minutes ago, sh1t_ref_again said: On at 10am trying to change to west stand, click on a seat in an area then says no seats available at that price, use select best available and then selects seats in the same area, just not the seats I want. Would have thought with all the money invested, they could spend some on decent IT web design Genuine question. Were you in the Williams stand the last season it was there. This weeks sales are for those who were sat there previously, and want to move back. Not if you have sat somewhere else this season/previously and now want to move there. Could that be the problem? Here's the quote Quote Tuesday, March 29th at 10am All 2014/15 Williams Stand season card holders get the first chance to relocate back to the new West Stand Lower or renew where they currently sit Next week is for those who weren't sat in the Williams last season to reserve a seat in there Quote Monday, April 4th at 10am All Atyeo Stand, South Stand and Dolman Stand season card holders can renew their seat or move (including to any unsold West Stand Lower seats). Note: Supporters in the Family Corner (S24, S25, S26, S27 – note these are renamed from E26 and E27) without an accompanying under-12 are required to move to a new seat elsewhere in the stadium. Does that help? Link to comment Share on other sites More sharing options...
Dollymarie Posted March 29, 2016 Report Share Posted March 29, 2016 2 minutes ago, sh1t_ref_again said: No Tried lots of seats and even the ones it wants to give me, by unselecting then trying to reselect with the same error message. I am now spending £1800 on 4 tickets in seats I don't really want, wilst the seats I do want still show as available - f*cking great in it Please read my above post before you spend any money! Link to comment Share on other sites More sharing options...
sh1t_ref_again Posted March 29, 2016 Author Report Share Posted March 29, 2016 1 minute ago, Dollymarie said: Genuine question. Were you in the Williams stand the last season it was there. This weeks sales are for those who were sat there previously, and want to move back. Not if you have sat somewhere else this season and now want to move there. Could that be the problem? Here's the quote Next week is for those who weren't sat in the Williams last season to reserve a seat in there Does that help? Yes moved from Williams where had a season ticket for over 20 years (one of the ones kicked out of our nice central seats to make way for premier seating) Link to comment Share on other sites More sharing options...
ashton_fan Posted March 29, 2016 Report Share Posted March 29, 2016 I was in Williams 2014/15 and it won't let me purchase Link to comment Share on other sites More sharing options...
red is the new black Posted March 29, 2016 Report Share Posted March 29, 2016 It is only letting me pick seats in W11 or W17. Are the middle 5 blocks really blocked out for VIP? Link to comment Share on other sites More sharing options...
ashton_fan Posted March 29, 2016 Report Share Posted March 29, 2016 Managed to select 2 seats but get this message when trying 'add to basket': he event Price List ("Football - 2016/17 Season Card eSRO PLUS MEMBERS") does not set a price for the "Adult" Price Type at the "Ashton - FBall - VIP" Price Level Link to comment Share on other sites More sharing options...
Dollymarie Posted March 29, 2016 Report Share Posted March 29, 2016 1 minute ago, sh1t_ref_again said: Yes moved from Williams where had a season ticket for over 20 years (one of the ones kicked out of our nice central seats to make way for premier seating) Then I would say hold fire for a bit (they have only been on sale half an hour, so that's probably why you can't get through on the phones yet) and don't spend your money until you have spoken to someone. It might just be the sheer weight of people trying to reserve seats that's causing you problems Link to comment Share on other sites More sharing options...
NYTRAM Posted March 29, 2016 Report Share Posted March 29, 2016 18 minutes ago, sh1t_ref_again said: On at 10am trying to change to west stand, click on a seat in an area then says no seats available at that price, use select best available and then selects seats in the same area, just not the seats I want. Would have thought with all the money invested, they could spend some on decent IT web design Just read the instructions and to confirm you can only do this this week if you were a Williams season ticket holders for the 2014/2015 season. Apologies if you knew this and do qualify. Other than this I can't understand why it shouldn't work unless of course the system cannot cope. Sorry realised DM already answered. Takes me too long to type. Link to comment Share on other sites More sharing options...
Dollymarie Posted March 29, 2016 Report Share Posted March 29, 2016 I've just sent a message to Mark Kelly to ask what people should do. Will keep people posted Link to comment Share on other sites More sharing options...
redysteadygo1 Posted March 29, 2016 Report Share Posted March 29, 2016 Do not think you can purchase if you are not ex Williams STH. My ST is in the dolman and when I logged in to renew, as a trial, it responded with " no subscription to renew " Link to comment Share on other sites More sharing options...
sh1t_ref_again Posted March 29, 2016 Author Report Share Posted March 29, 2016 I have now purchased, but had to accept the seats it wanted me to select by using the best available tab, but would not let me pick the seats I wanted even though they were available and would have been the same price Link to comment Share on other sites More sharing options...
red is the new black Posted March 29, 2016 Report Share Posted March 29, 2016 It will let us buy in 10, 11, 17 & 18. Even though there are 2000 tickets available in the central blocks. Link to comment Share on other sites More sharing options...
Drew Peacock Posted March 29, 2016 Report Share Posted March 29, 2016 5 minutes ago, Dollymarie said: It might just be the sheer weight of people trying to reserve seats that's causing you problems You are too nice! This smacks of City, yet again, launching a bit of customer facing IT that hasn't been installed and tested properly. Even the explanatory video is contradictory. Link to comment Share on other sites More sharing options...
sh1t_ref_again Posted March 29, 2016 Author Report Share Posted March 29, 2016 7 minutes ago, Dollymarie said: Then I would say hold fire for a bit (they have only been on sale half an hour, so that's probably why you can't get through on the phones yet) and don't spend your money until you have spoken to someone. It might just be the sheer weight of people trying to reserve seats that's causing you problems Yes its a gamble do you hold on and hope the seats remain available, trying to get at the back of W16, but wanted 2 seats in 2 rows rather than 4 in a row which we now have. If I hung on and other are able to purchase then I may end up with being further away than where we are now as other seats are selling Link to comment Share on other sites More sharing options...
mcheneyred Posted March 29, 2016 Report Share Posted March 29, 2016 Thousands of people wanting to buy online and it won't let you add to basket. The best way to purchase season cards is online!! This is infuriating. Link to comment Share on other sites More sharing options...
Dollymarie Posted March 29, 2016 Report Share Posted March 29, 2016 Reply back from Mark Kelly Quote Just checked. We have 30 phone lines open so it's pure demand. Advice would be that the lines are open until 8pm daily to spread demand and for any other issues to email supporters services on Supporterservices@bristol-sport.co.uk for a quicker response. Link to comment Share on other sites More sharing options...
KevP Posted March 29, 2016 Report Share Posted March 29, 2016 16 minutes ago, Dollymarie said: Reply back from Mark Kelly Comes back "undeliverable" What an absolute joke you are Bristol Sport. Link to comment Share on other sites More sharing options...
Dollymarie Posted March 29, 2016 Report Share Posted March 29, 2016 3 minutes ago, KevP said: Comes back "undeliverable" What an absolute joke you are Bristol Sport. Sorry that's my fault for typing it wrong. I've corrected it now. Supporterservices@bristol-sport.co.uk Link to comment Share on other sites More sharing options...
glynriley Posted March 29, 2016 Report Share Posted March 29, 2016 Am I being a bit thick, or does the bit I've highlighted not make sense...? Quote Tuesday, March 29th at 10am All 2014/15 Williams Stand season card holders get the first chance to relocate back to the new West Stand Lower or renew where they currently sit Surely nobody currently sits in the West Stand? Link to comment Share on other sites More sharing options...
KevP Posted March 29, 2016 Report Share Posted March 29, 2016 4 minutes ago, Dollymarie said: Sorry that's my fault for typing it wrong. I've corrected it now. Supporterservices@bristol-sport.co.uk Thanks Dolly....still wont allow U19 bookings !!! Link to comment Share on other sites More sharing options...
SCARLETFEVER Posted March 29, 2016 Report Share Posted March 29, 2016 Reply promised within 72 hours - time for a cup of tea ! Link to comment Share on other sites More sharing options...
sh1t_ref_again Posted March 29, 2016 Author Report Share Posted March 29, 2016 4 minutes ago, Dollymarie said: Sorry that's my fault for typing it wrong. I've corrected it now. Supporterservices@bristol-sport.co.uk Thanks Dolls for trying to help Link to comment Share on other sites More sharing options...
glynriley Posted March 29, 2016 Report Share Posted March 29, 2016 5 minutes ago, glynriley said: Am I being a bit thick, or does the bit I've highlighted not make sense...? Tuesday, March 29th at 10am All 2014/15 Williams Stand season card holders get the first chance to relocate back to the new West Stand Lower or renew where they currently sit Surely nobody currently sits in the West Stand? Scrap that, I am being thick. Link to comment Share on other sites More sharing options...
RedLionLad Posted March 29, 2016 Report Share Posted March 29, 2016 Just been on the phone and paid for the 3 seats we wanted in W16. All in all, very happy with the service from BCFC. Maybe anyone having a problem online should phone instead. Link to comment Share on other sites More sharing options...
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