Admin phantom Posted July 24, 2013 Admin Report Share Posted July 24, 2013 I just went on the new Online Ticketing site and the address details it had for me were so incomplete that the tickets would never have reached me. I've put in the full details, but just wondered if anyone else has found that problem? Hopefully, the tickets will now be sent to my correct address. I always tend to think that when most of a company's staff are made redundant then this is bound to lead to a poorer service! I'm sure the season ticket release problem has a marketing link with our new kit 'issue'. Calm Down ! Im sure we will all be there come Bradford with our shiny new ST's When I purchased my tickets the guy on the phone confirmed all my contact details, would assume that this was done for everyone so should be no problems in getting the address correct Which part of our ticket process is still administered by the club and what has been outsourced ? Is it the club being very slow or the new associated company? The kit issue is ALL to do with Adidas, kit designs etc were agreed months ago so NO excuse for this delay The danger now, originally it WAS stated tickets would START to be sent out from 22/07, that appears to have slipped already into next week, but no we are reliant on Royal Mail getting the post to us on time. It is no secret that you can post something first class and takes a number of days to get delivered . . . Link to comment Share on other sites More sharing options...
Dave L Posted July 24, 2013 Report Share Posted July 24, 2013 There has been a delay in sending out new season cards due to the sheer volume of cards which the company concerned has to produce, not just for ourselves but for other football club clients as well, but they are being printed right now and will be posted out as soon as possible. Please be assured that all season cards will be sent out in time for the Bradford game, and all season ticket holders will be guaranteed entry for this game. Link to comment Share on other sites More sharing options...
dezgimed Posted July 24, 2013 Report Share Posted July 24, 2013 There has been a delay in sending out new season cards due to the sheer volume of cards which the company concerned has to produce, not just for ourselves but for other football club clients as well, but they are being printed right now and will be posted out as soon as possible. Please be assured that all season cards will be sent out in time for the Bradford game, and all season ticket holders will be guaranteed entry for this game. Surely the company involved is a bit amateur then? Why haven't they forecast production levels to cope with, wait for it, season tickets, which are sold every year...I doubt demand has increased that dramatically... Link to comment Share on other sites More sharing options...
RedRaw Posted July 24, 2013 Report Share Posted July 24, 2013 There has been a delay in sending out new season cards due to the sheer volume of cards which the company concerned has to produce, not just for ourselves but for other football club clients as well, but they are being printed right now and will be posted out as soon as possible. Please be assured that all season cards will be sent out in time for the Bradford game, and all season ticket holders will be guaranteed entry for this game. For clarity and a bit of forward planning, what should people do should they get to the morning of the game and have still not received their tickets?......with various external influences in this process this could very well happen to some people Link to comment Share on other sites More sharing options...
!james Posted July 24, 2013 Report Share Posted July 24, 2013 Might be worth people checking that the new online ticketing site has your correct address stored. Mine was incomplete and was the reason why my Ashton & Backwell tickets were never delivered to me. Link to comment Share on other sites More sharing options...
dezgimed Posted July 24, 2013 Report Share Posted July 24, 2013 Might be worth people checking that the new online ticketing site has your correct address stored. Mine was incomplete and was the reason why my Ashton & Backwell tickets were never delivered to me. Could if I were actually able to log in. ''Details not recognised''. That's funny, managed to take my ST money easy enough! Ha. Link to comment Share on other sites More sharing options...
nickolas Posted July 24, 2013 Report Share Posted July 24, 2013 There has been a delay in sending out new season cards due to the sheer volume of cards which the company concerned has to produce, not just for ourselves but for other football club clients as well, but they are being printed right now and will be posted out as soon as possible. Please be assured that all season cards will be sent out in time for the Bradford game, and all season ticket holders will be guaranteed entry for this game. So how many ST have been sold/need to be printed? Link to comment Share on other sites More sharing options...
Admin phantom Posted July 24, 2013 Admin Report Share Posted July 24, 2013 Might be worth people checking that the new online ticketing site has your correct address stored. Mine was incomplete and was the reason why my Ashton & Backwell tickets were never delivered to me. I may be wrong but I reckon the season tickets were sold on the back of the old system at BCFC. As I said before, when I called up the guy confirmed all my contact details were correct and confirmed this is where they would be sent to The online ticket system has since gone live so would only assume anything entered via that system would be relevant Link to comment Share on other sites More sharing options...
PhilC Posted July 24, 2013 Report Share Posted July 24, 2013 Why be worried about it? Really?!There would be something in place if there is a high chance that some won't get their cards in time. Complimentary food / drinks voucher for use at any home game this season?* (*Excluding the Bradford home game) Link to comment Share on other sites More sharing options...
KevP Posted July 24, 2013 Report Share Posted July 24, 2013 There has been a delay in sending out new season cards due to the sheer volume of cards which the company concerned has to produce, not just for ourselves but for other football club clients as well, but they are being printed right now and will be posted out as soon as possible. Please be assured that all season cards will be sent out in time for the Bradford game, and all season ticket holders will be guaranteed entry for this game. Good to hear Dave......but yet again, no forward planning. The "company concerned" should have taken volume into account. Also, your staff clearly didn't know what was happening with different deadlines being quoted. Link to comment Share on other sites More sharing options...
East End Old Boy Posted July 24, 2013 Report Share Posted July 24, 2013 There has been a delay in sending out new season cards due to the sheer volume of cards which the company concerned has to produce, not just for ourselves but for other football club clients as well, but they are being printed right now and will be posted out as soon as possible. Please be assured that all season cards will be sent out in time for the Bradford game, and all season ticket holders will be guaranteed entry for this game. Be prepared to have some "proof of purchase", as entry will be guaranteed, not receipt of card is guaranteed! Link to comment Share on other sites More sharing options...
Cap flinger Posted July 24, 2013 Report Share Posted July 24, 2013 Be prepared to have some "proof of purchase", as entry will be guaranteed, not receipt of card is guaranteed!looks like I will be printing out my purchase email then but would cause massive delays at the auto turnstiles if it came to this, plus it would need lots of extra match day staff to check proof of purchase Link to comment Share on other sites More sharing options...
Redrobbin Posted July 24, 2013 Author Report Share Posted July 24, 2013 Maybe they should, if the cards don't make it on time. Issue emails to all season ticket holders to print and produce with a bar code the auto turnstiles could read to avoid delay. Link to comment Share on other sites More sharing options...
Sleepy1968 Posted July 24, 2013 Report Share Posted July 24, 2013 There has been a delay in sending out new season cards due to the sheer volume of cards which the company concerned has to produce, not just for ourselves but for other football club clients as well, but they are being printed right now and will be posted out as soon as possible. Please be assured that all season cards will be sent out in time for the Bradford game, and all season ticket holders will be guaranteed entry for this game. thanks for the info. a news item on the main site might be prudent since I understand there are some who do not frequent these forums.... Link to comment Share on other sites More sharing options...
CodeRed Posted July 24, 2013 Report Share Posted July 24, 2013 This really is a shambles The club changed the system by way of outsourcing to a new supplier. As a former Global Buyer for a multinational company I can assure everyone that the FIRST question asked of a potential new source/service provider is (or should be by any competent organisation) 1) Can you cope with the extra volume (& please provide evidence of capacity/loading/orders etc) The "reason" trotted out by the Clubs PR - ie that everyone wants their S/T at the same time along with every other club/customer - is laughable...............did BCFC think- for example - that Bolton Wanderers wanted their S/T's delivered in November !!! Link to comment Share on other sites More sharing options...
East End Old Boy Posted July 24, 2013 Report Share Posted July 24, 2013 This really is a shambles The club changed the system by way of outsourcing to a new supplier. As a former Global Buyer for a multinational company I can assure everyone that the FIRST question asked of a potential new source/service provider is (or should be by any competent organisation) 1) Can you cope with the extra volume (& please provide evidence of capacity/loading/orders etc) The "reason" trotted out by the Clubs PR - ie that everyone wants their S/T at the same time along with every other club/customer - is laughable...............did BCFC think- for example - that Bolton Wanderers wanted their S/T's delivered in November !!! You are correct of course, although I suspect the first question asked was "How much money will you save me/the club and what corporate hospitality do you offer?" Yes, I'm a cynic! Link to comment Share on other sites More sharing options...
BS15_RED Posted July 24, 2013 Report Share Posted July 24, 2013 I say forget the cards, and bring back the old style season ticket books. For me it was always a highlight of the summer when the brown envelope with the book inside came through the post. Link to comment Share on other sites More sharing options...
foghornred Posted July 24, 2013 Report Share Posted July 24, 2013 No season tickets and no Shirts yet,looks like the season is to carry on the way the last one left. Link to comment Share on other sites More sharing options...
Laner Posted July 25, 2013 Report Share Posted July 25, 2013 After reading this thread, I thought I'd log on to check my address details - see where my season ticket will eventually turn up! Glad I did as somehow the new company have used my work address. I have never given them this address and it would not be the one attached to my bank account (so how the money can out is a bit of a mystery). Utter shambles! Link to comment Share on other sites More sharing options...
Drew Peacock Posted July 25, 2013 Report Share Posted July 25, 2013 After reading this thread, I thought I'd log on to check my address details - How do you do that? I can't find anywhere to log on. Link to comment Share on other sites More sharing options...
!james Posted July 25, 2013 Report Share Posted July 25, 2013 How do you do that? I can't find anywhere to log on. Top right corner, enter email address and password Link to comment Share on other sites More sharing options...
Drew Peacock Posted July 25, 2013 Report Share Posted July 25, 2013 Top right corner, enter email address and password Thanks. The address is right, my name is wrong and I have no bookings apparently! I hope that doesn't mean they think I haven't bought 3 season tickets! Link to comment Share on other sites More sharing options...
exAtyeoMax Posted July 25, 2013 Report Share Posted July 25, 2013 I've just called the ticket office to check that they had my order because the website isn't accepting my password. It all seems in order, so it might be worth phoning up to confirm. Link to comment Share on other sites More sharing options...
Us_and_Them Posted July 25, 2013 Report Share Posted July 25, 2013 Have called the ticket office as well, was told the tickets are arriving today and will be sent out later today and tomorrow. Also checked to see if they had my correct address etc and they didn't so well worth checking... Link to comment Share on other sites More sharing options...
BristolBEAT Posted July 25, 2013 Report Share Posted July 25, 2013 Current sales I am desperate for full houses. Link to comment Share on other sites More sharing options...
Briz Posted July 25, 2013 Report Share Posted July 25, 2013 Anyone know ho many season tickets have been sold Link to comment Share on other sites More sharing options...
dezgimed Posted July 25, 2013 Report Share Posted July 25, 2013 I logged in and browsed my account section, there doesnt mention anything about a ST etc. Is that normal?? Link to comment Share on other sites More sharing options...
!james Posted July 25, 2013 Report Share Posted July 25, 2013 I logged in and browsed my account section, there doesnt mention anything about a ST etc. Is that normal?? When I login, click my account then click on my bookings I can see my past 2 season ticket purchases... Don't think it works for everyone though! Link to comment Share on other sites More sharing options...
Dynamite Red Posted July 25, 2013 Report Share Posted July 25, 2013 I can my season ticket for last season but nothing about my renewal for this season. Link to comment Share on other sites More sharing options...
BCAGFC Posted July 25, 2013 Report Share Posted July 25, 2013 Anyone know ho many season tickets have been sold 7500 Link to comment Share on other sites More sharing options...
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