eardun

Reassuring to hear, thanks!

Yes. I recommend people store this link to the guidance on their smartphones (e.g. in notes) so easily accessible when needed in future! Will hopefully save endless Qs on here during the season!

Step-by-Step Guide to Forwarding your Digital Season Ticket - Bristol City FC

Guidance on how to forward your digital season ticket: Step-by-Step Guide to Forwarding your Digital Season Ticket - Bristol City FC

Looks like some sort of reward card rather than season ticket. I’m expecting both forwarding of season tickets and downloads to be from the Bristol sport ticketing page where we can see our personal details, season tickets, tickets etc. You can see the various options. Need the promised guidance though!

Best if @bcfc01 comments on what the email to him said as it was his post that I was referring to: I have the exact same problem - got a plastic card but also got an email to say I can't use it as I downloaded the digital version on the advice of BCFC to test last Thursday. I knew it wouldn't work but went through the process just to prove it and now I have no means of entering the ground.

I was referring to the post above (not yours) which said: “got a plastic card but also got an email to say I can't use it as I downloaded the digital version”

The FAQs said that would be the way to do it - need the further guidance promised though: What happens if I lose or change my phone during the season? Supporters will be able to re-download their Digital Season Ticket to a new phone through their ticketing account. Full details on how to do this will follow in the coming weeks ahead of our opening fixture vs Preston North End (Sat, Aug 5th).

I did wonder how fans used a digital season ticket showing Preston for the meet the players event and now I know!

Guidance coming out shortly they’ve said.

When my Dad’s mobility deteriorated, I starting using the Just Park app to park on people’s drives really close to the ground. Not cheap but it meant he could keep going to matches right up until just before he passed away in Feb.

Look like this depending on whether you have Apple or Google Wallet (see right hand pic on each)

See above though - people have received emails saying that because they have downloaded the digital card, the plastic card won’t work

Hope it’s down to update for the “forward ticket” functionality!

Just checked and yes it is down.

I wouldn’t have expected both the physical card and digital ticket to work - it’s going to be one or the other. Otherwise two people could get into the ground - one using the card, and one using the ticket.

Presumably they’ve changed or installed new sensors at the turnstiles to cope with digital tickets though so perhaps old season cards would not work.

Sounds like your physical cards might still be in the post (there have been delays) so if you can’t use the digital tickets, I would suggest you contact City. If you have a smartphone though, you could download all 3 tickets onto your phone and scan the kids through on your phone.

To save you pain on the day, I would suggest you speak to City before Saturday as only tickets in Google/Apple Wallet will scan you into the ground.

Looks like it is sorted now thanks Jerry - I can now see where to insert credit cards details on the robins tv site.

Yes - no different to store card process (whether physical or digital)

See my post above re getting the discount, but it will be scan season ticket to get the price, scan credit card/apple pay etc to pay. So just the first step will be new (rather than showing season ticket and the server sorting the price)

It is poor that the new website can’t cope with entering card info. I had the same problem trying to buy a match pass for Portsmouth on Saturday - gave up in the end.

I assumed around 9 months - which would be Nov - but of course depends how quickly he can get up to speed given no pre season etc. Plus I suspect Pearson won’t want to rush him/put pressure on to get him back too soon - so new year doesn’t sound unreasonable.

Scan it. From the FAQs: The scanners at the concession stands within the concourse of Ashton Gate Stadium are compatible with Digital Season Tickets. Simply select the relevant Season Ticket from your Apple Wallet or Google Wallet and scan it during the transaction to obtain your 10% discount.