Dollymarie Posted March 15, 2015 Report Share Posted March 15, 2015 Booked by phone Dolls,no e mail . Ok, will ask my contact. Link to comment Share on other sites More sharing options...
Hanhamreds Posted March 15, 2015 Report Share Posted March 15, 2015 Block 508 arrived Saturday. Link to comment Share on other sites More sharing options...
Coppello Posted March 15, 2015 Report Share Posted March 15, 2015 I'm in 507 and still haven't received anything! Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 Right, i've been asked to post the following by my contact at ticketmaster If you haven't had your tickets today please either PM me on here with the name you booked the tickets under, the block and seat numbers, and the date you booked them, and they will look up your booking and let me know where your tickets are. If you don't have enough posts to send a PM email me at Marie@bristolcityst.org.uk with the same information and I will get back to you. Hope that helps Link to comment Share on other sites More sharing options...
Mad Cyril Posted March 16, 2015 Report Share Posted March 16, 2015 Block 508 arrived Saturday. Jesus how much did that cost you!?! Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 Also, anyone who booked their tickets on or after Thursday last week, will have their tickets posted out today Link to comment Share on other sites More sharing options...
Manon Posted March 16, 2015 Report Share Posted March 16, 2015 Right, i've been asked to post the following by my contact at ticketmaster If you haven't had your tickets today please either PM me on here with the name you booked the tickets under, the block and seat numbers, and the date you booked them, and they will look up your booking and let me know where your tickets are. If you don't have enough posts to send a PM email me at Marie@bristolcityst.org.uk with the same information and I will get back to you. Hope that helps Brace! brace! 20,000 pm's coming your way.. Thanks for the info. Link to comment Share on other sites More sharing options...
willem ii Posted March 16, 2015 Report Share Posted March 16, 2015 I think I have my ticket ready.... Link to comment Share on other sites More sharing options...
Tall King Blox Posted March 16, 2015 Report Share Posted March 16, 2015 I think I have my ticket ready.... So that's where they all went ! Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 Just to say those of you who have PM'd and emailed me so far today, I am working on getting a response to your queries whilst doing me job, will be in touch when I can, or ticketmaster may be in touch themselves Trying me best! Link to comment Share on other sites More sharing options...
oldstandrobin Posted March 16, 2015 Report Share Posted March 16, 2015 Just to say those of you who have PM'd and emailed me so far today, I am working on getting a response to your queries whilst doing me job, will be in touch when I can, or ticketmaster may be in touch themselves Trying me best! Well done Dolly......to all those who have asked for her help, she is a stalwart and helped me out last week, give her time, she has her own job to do as well as help us Link to comment Share on other sites More sharing options...
bs3 Posted March 16, 2015 Report Share Posted March 16, 2015 Well done Dolly......to all those who have asked for her help, she is a stalwart and helped me out last week, give her time, she has her own job to do as well as help us Agree with you there. Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 Sending people's PM's directly to my contact and not replying to people on here until I have news. Hope that's ok. If you've messaged me up until just now, I have sent them all on to be looked into Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 Everyone who has contacted me up until just now, be it on here or via email, I have forwarded your messages on, my contact at ticketmaster is investigating and will be back in touch with you directly ASAP (hopefully later on today) Link to comment Share on other sites More sharing options...
JamesBCFC Posted March 16, 2015 Report Share Posted March 16, 2015 Got my ticket Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 Responses to those emails/PM's I've had so far today should now be being received via email. Hope I have been of some help today Link to comment Share on other sites More sharing options...
HanhamRed Posted March 16, 2015 Report Share Posted March 16, 2015 Thanks for your help with this DM. However, not the response I was hoping for from TicketMaster: Unfortunately the ticket stock is hard stock from Wembley which can only be reprinted by them. They have asked for a list of any reprints and will only print them for collection from 11am on the day of the event through to half time. I am sorry they have not reached you yet but they may still turn up and were fulfilled on 4th and 5th March via standard post. Astonishingly she seems to harbour some actual belief that tickets posted 12 days ago are still 'en-route'. I have requested confirmation of refund of postage fee for the 9 tickets - over 2 separate bookings - that have gone astray but I don't hold much hope. Looks like if you haven't got them yet then you will be queueing - with me - on Sunday when beers should be flowing. Link to comment Share on other sites More sharing options...
reddevon Posted March 16, 2015 Report Share Posted March 16, 2015 Thanks for your help with this DM. However, not the response I was hoping for from TicketMaster: Unfortunately the ticket stock is hard stock from Wembley which can only be reprinted by them. They have asked for a list of any reprints and will only print them for collection from 11am on the day of the event through to half time. I am sorry they have not reached you yet but they may still turn up and were fulfilled on 4th and 5th March via standard post. Astonishingly she seems to harbour some actual belief that tickets posted 12 days ago are still 'en-route'. I have requested confirmation of refund of postage fee for the 9 tickets - over 2 separate bookings - that have gone astray but I don't hold much hope. Looks like if you haven't got them yet then you will be queueing - with me - on Sunday when beers should be flowing. How did they get your e mail address? I have heard nothing since my PM to Dolly. I will be seriously p***ed off if I have to get there early and queue. The whole day has been arranged with some sight seeing with my grandson. Any idea as to how many lost tickets involved? Link to comment Share on other sites More sharing options...
HanhamRed Posted March 16, 2015 Report Share Posted March 16, 2015 How did they get your e mail address? I have heard nothing since my PM to Dolly. I will be seriously p***ed off if I have to get there early and queue. The whole day has been arranged with some sight seeing with my grandson. Any idea as to how many lost tickets involved? Not sure how many may be lost. I contacted DM and she was very efficient and they are obviously working through the list which is a worry in itself. This e-mail went to the address of the person who bought the tickets. Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 How did they get your e mail address? They get your email by checking the booking against the BCFC database (to check you are a season ticket holder/member etc) and then contacting you via the email address that BCFC hold for you Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 To the people contacting me this evening. I am forwarding your messages on, but there may not now be a response until the morning. I am doing this in a completely unofficial capacity, but doing my best to get a response for you all Link to comment Share on other sites More sharing options...
Manon Posted March 16, 2015 Report Share Posted March 16, 2015 Thanks Dolly. Great work. If only you worked for ticket master... sounds like they need all the help they can get. This is my rather focusing response: Good afternoon Mr These tickets were on an extract which was incomplete. Your tickets are therefore being posted today Wtf does that actually mean? Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 I'm guessing they messed up but are now sending the tickets. Link to comment Share on other sites More sharing options...
Portland Bill Posted March 16, 2015 Report Share Posted March 16, 2015 Dollymarie thanks for the work you are doing in trying to resolve this 'chaos'! I've sent you another message with my email address. Link to comment Share on other sites More sharing options...
culverhays Posted March 16, 2015 Report Share Posted March 16, 2015 Ordered 2nd March, block 106. Still waiting. Pm sent Link to comment Share on other sites More sharing options...
reddevon Posted March 16, 2015 Report Share Posted March 16, 2015 Thanks Dolly. Great work. If only you worked for ticket master... sounds like they need all the help they can get. This is my rather focusing response: Good afternoon Mr These tickets were on an extract which was incomplete. Your tickets are therefore being posted today Wtf does that actually mean? Same reply I just received! Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 Everybody who has sent me messages this evening I have forwarded them on. There seems to be a problem with all those who booked on the 2nd of March, but this is in the process of being sorted out Link to comment Share on other sites More sharing options...
foghornred Posted March 16, 2015 Report Share Posted March 16, 2015 Getting worried I have the confirmation e-mail but can not find anything in my Ticketmaster account or City account,anyone know where I can confirm my booking ? It all seems a farce, I thought that Ticketmaster could handle all this but it seems that I was wrong. Link to comment Share on other sites More sharing options...
culverhays Posted March 16, 2015 Report Share Posted March 16, 2015 As in pick up on the day , sorted out ? Link to comment Share on other sites More sharing options...
Dollymarie Posted March 16, 2015 Report Share Posted March 16, 2015 As in pick up on the day , sorted out ? No as in they have realised the mistake and are posting them out tonight first class Link to comment Share on other sites More sharing options...
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