Lympsham Red Posted June 23, 2018 Report Share Posted June 23, 2018 Hi all, Question to anyone who knows - and in particular @Matt Parsons BCFCSLO, The website says that the City Rewards scheme doesn't launch until the 27th July. So does this mean that I can't use the £10 starting balance discount on merchandise until that date? Cheers. Link to comment Share on other sites More sharing options...
wendyredredrobin Posted June 23, 2018 Report Share Posted June 23, 2018 It would seem so. Link to comment Share on other sites More sharing options...
Matt Parsons Posted June 23, 2018 Report Share Posted June 23, 2018 1 hour ago, Lympsham Red said: Hi all, Question to anyone who knows - and in particular @Matt Parsons BCFCSLO, The website says that the City Rewards scheme doesn't launch until the 27th July. So does this mean that I can't use the £10 starting balance discount on merchandise until that date? Cheers. Hi @Lympsham Red Yes that’s correct, you can use the balance from the 27th June. Matt Link to comment Share on other sites More sharing options...
Red Grovesy Posted June 23, 2018 Report Share Posted June 23, 2018 41 minutes ago, Matt Parsons BCFCSLO said: from the 27th June. Did you mean July? Link to comment Share on other sites More sharing options...
Matt Parsons Posted June 23, 2018 Report Share Posted June 23, 2018 @Red Grovesy My bad... yes July! Good spot! Link to comment Share on other sites More sharing options...
Meh Posted June 23, 2018 Report Share Posted June 23, 2018 2 minutes ago, Matt Parsons BCFCSLO said: @Red Grovesy My bad... yes July! Good spot! Presumably until that point we can still use our ST+ discount or are we in a zero discount period where neither last years entitlements or this years are valid? Link to comment Share on other sites More sharing options...
Ryan_BCFC Posted June 23, 2018 Report Share Posted June 23, 2018 Any clue as to when membership details will be announced? Link to comment Share on other sites More sharing options...
Blazeyrobins Posted June 23, 2018 Report Share Posted June 23, 2018 I bought a shirt this week. So £10 on rewards you can not use until 27th July When buying the shirt ( I am a season ticket holder) I had to pay full price. The discount will then be applied back onto my reward after 27th July. I asked how they will know I am Season card holder and was told the email address will pick it up. All a little confusing it appears we no longer get a discount in the shop but just in the sports bar and concourse , coffee shop but instead rewards added to your card when you spend money in the shop or online All online or in store merchandise transactions from Thursday, June 21st 2018 will be backdated for eligible supporters and Rewards will be issued for the Friday, July 27th launch. Any tickets purchased between now and July 27th will also be valid for Rewards. Link to comment Share on other sites More sharing options...
Rocky Posted July 23, 2018 Report Share Posted July 23, 2018 Presumably ST holders can use the £10 balance towards something in the shop on Friday @Matt Parsons BCFCSLO ? Link to comment Share on other sites More sharing options...
Monkeh Posted July 23, 2018 Report Share Posted July 23, 2018 44 minutes ago, Rocky said: Presumably ST holders can use the £10 balance towards something in the shop on Friday @Matt Parsons BCFCSLO ? when the new season cards are received I would of thought rocky, as they aren't being sent out til next week I would think the answer would be no, Cunning from the club and a bit out of order imo, the cards should of been sent out before the new shirt went on sale and those who pre-ordered online and have renewed should be able to get their discount, Link to comment Share on other sites More sharing options...
Matt Parsons Posted July 23, 2018 Report Share Posted July 23, 2018 52 minutes ago, Rocky said: Presumably ST holders can use the £10 balance towards something in the shop on Friday @Matt Parsons BCFCSLO ? Hi @Rocky You are correct. Friday 27th July is the day supporters can begin to redeem Rewards cash. If you don't have your card, you just need to quote your Supporter I.D number at the till in-store, in order for the retail team to know who you are so they can action the discount. Matt Link to comment Share on other sites More sharing options...
Undy English Posted July 23, 2018 Report Share Posted July 23, 2018 Any ideas when Season Tickets are being sent out guys? Moving house soon so keen not to miss it in the post! Cheers Link to comment Share on other sites More sharing options...
CyderInACan Posted July 23, 2018 Report Share Posted July 23, 2018 43 minutes ago, Matt Parsons BCFCSLO said: Hi @Rocky You are correct. Friday 27th July is the day supporters can begin to redeem Rewards cash. If you don't have your card, you just need to quote your Supporter I.D number at the till in-store, in order for the retail team to know who you are so they can action the discount. Matt Matt. How will we be able to check our accounts and see what the balance is etc etc? Link to comment Share on other sites More sharing options...
Matt Parsons Posted July 23, 2018 Report Share Posted July 23, 2018 1 minute ago, CyderInACan said: Matt. How will we be able to check our accounts and see what the balance is etc etc? From this Friday you can log into the retail website with your supporter id number. You will then see your current balance and you will have the option to redeem this against purchases. All season card holders will automatically receive a £10 balance and members who have signed up for this season will get a £5 balance. Matt Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 23, 2018 Report Share Posted July 23, 2018 1 minute ago, Matt Parsons BCFCSLO said: From this Friday you can log into the retail website with your supporter id number. You will then see your current balance and you will have the option to redeem this against purchases. All season card holders will automatically receive a £10 balance and members who have signed up for this season will get a £5 balance. Matt I know it was mentioned before, but is the credit only redeemable against club shop purchases or does it also include concessions? Link to comment Share on other sites More sharing options...
Matt Parsons Posted July 23, 2018 Report Share Posted July 23, 2018 9 minutes ago, Bristol Rob said: I know it was mentioned before, but is the credit only redeemable against club shop purchases or does it also include concessions? Rewards cash can only be spent on merchandise both online and in the Bristol Sports Store. Ashton Gate discounts for Season Card holders (10%) and Members (5%) remain in place in the concourses and concessions, but season and membership cards will need to be scanned at the point of sale in order to claim the discount. Link to comment Share on other sites More sharing options...
Rocky Posted July 23, 2018 Report Share Posted July 23, 2018 1 hour ago, Monkeh said: when the new season cards are received I would of thought rocky, as they aren't being sent out til next week I would think the answer would be no, Cunning from the club and a bit out of order imo, the cards should of been sent out before the new shirt went on sale and those who pre-ordered online and have renewed should be able to get their discount, The club are so close to doing things correctly, wonderful new stadium, much better online (ticketing etc), fan village, merchandise improved BUT the organisation of this type of thing is still poor. Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 23, 2018 Report Share Posted July 23, 2018 15 minutes ago, Matt Parsons BCFCSLO said: Rewards cash can only be spent on merchandise both online and in the Bristol Sports Store. Ashton Gate discounts for Season Card holders (10%) and Members (5%) remain in place in the concourses and concessions, but season and membership cards will need to be scanned at the point of sale in order to claim the discount. Thanks Matt. Given I am unlikely to buy anything from the store (online, mega or otherwise), any idea if the club have considered a mechanism where people can gift their credit so they club could send a load of stuff to either CHSW or the Children's Hospital? Would have thought my tenner would buy a few bits and pieces and if this was a coordinated effort, the donations of 3 or 4 supporters would likely cover the cost of a football shirt. Link to comment Share on other sites More sharing options...
Matt Parsons Posted July 23, 2018 Report Share Posted July 23, 2018 What a great idea @Bristol Rob ! Thats a cracking gesture, i'll pass it back to the team who manage it and see what's possible. Matt Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 23, 2018 Report Share Posted July 23, 2018 2 minutes ago, Matt Parsons BCFCSLO said: What a great idea @Bristol Rob ! Thats a cracking gesture, i'll pass it back to the team who manage it and see what's possible. Matt Look forward to an update. Link to comment Share on other sites More sharing options...
CyderInACan Posted July 23, 2018 Report Share Posted July 23, 2018 38 minutes ago, Bristol Rob said: Thanks Matt. Given I am unlikely to buy anything from the store (online, mega or otherwise), any idea if the club have considered a mechanism where people can gift their credit so they club could send a load of stuff to either CHSW or the Children's Hospital? Would have thought my tenner would buy a few bits and pieces and if this was a coordinated effort, the donations of 3 or 4 supporters would likely cover the cost of a football shirt. Great idea mate. Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 23, 2018 Report Share Posted July 23, 2018 21 minutes ago, CyderInACan said: Great idea mate. Amazing how no access to the Drama Channel of a lunch hour can focus the mind. God only knows what I'll come up with at 5pm when I don't get my daily fix of Lovejoy. Link to comment Share on other sites More sharing options...
Matt Parsons Posted July 23, 2018 Report Share Posted July 23, 2018 3 hours ago, Bristol Rob said: Look forward to an update. Hi @Bristol Rob If you email marketing@bristol-sport.co.uk and request for your cash rewards to be donated to charity, they will centralise all of the money and make the purchases for CHSW on your behalf. Matt Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 23, 2018 Report Share Posted July 23, 2018 52 minutes ago, Matt Parsons BCFCSLO said: Hi @Bristol Rob If you email marketing@bristol-sport.co.uk and request for your cash rewards to be donated to charity, they will centralise all of the money and make the purchases for CHSW on your behalf. Matt Fantastic! Any chance of publicising this a bit further? I can't imagine I am the only one who is unlikely to use the shop. Assume they just need my name, seat number and supporter ID. Link to comment Share on other sites More sharing options...
Matt Parsons Posted July 23, 2018 Report Share Posted July 23, 2018 The team have said they will announce it next week once rewards are officially launched on Friday. Your supporter Id should be sufficient. Thanks again for making such a great suggestion. Matt Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 23, 2018 Report Share Posted July 23, 2018 19 minutes ago, Matt Parsons BCFCSLO said: The team have said they will announce it next week once rewards are officially launched on Friday. Your supporter Id should be sufficient. Thanks again for making such a great suggestion. Matt Great, hopefully a few others will consider doing similar if they are unlikely to use the shop. Thanks for the quick reply and update Matt. Link to comment Share on other sites More sharing options...
gordie Posted July 23, 2018 Report Share Posted July 23, 2018 2 hours ago, Bristol Rob said: Great, hopefully a few others will consider doing similar if they are unlikely to use the shop. Thanks for the quick reply and update Matt. Great idea and they can have mine also Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 23, 2018 Report Share Posted July 23, 2018 8 minutes ago, gordie said: Great idea and they can have mine also Tops! Link to comment Share on other sites More sharing options...
Lanterne Rouge Posted July 23, 2018 Report Share Posted July 23, 2018 25 minutes ago, gordie said: Great idea and they can have mine also Mine too. I might have used it if it was for food & drink but won`t for merchandise and if CHSW or someone can benefit what`s not to like? Link to comment Share on other sites More sharing options...
Bristol Rob Posted July 23, 2018 Report Share Posted July 23, 2018 31 minutes ago, Red Right Hand said: Mine too. I might have used it if it was for food & drink but won`t for merchandise and if CHSW or someone can benefit what`s not to like? We're up to thirty quid already! (Although I must confess, that if the spend could have been used on beer and pies, I probably wouldn't have suggested it!), but pens, keyrings, pads and sundry items! Giving it is! Link to comment Share on other sites More sharing options...
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